Walfinch Kingston & Weybridge

I would certainly recommend Walfinch to anyone in need of first class care.

I am delighted and so grateful for the care, kindness and support provided by the Walfinch team for my nieces and, indeed, myself. Without their commitment and passion to improve the quality of my nieces' well-being, they would not have been able to stay in their own home. I highly recommend them; their carers deliver an exemplary service each and every day.

The service is well organised, well managed and you can trust them.

Right from my initial enquiry the team demonstrated real understanding of the issues around introducing carers into an elderly person's routine, and I was quickly reassured that they would find just the right person for Mum, and they certainly have! Mum views her carer as a friend and looks forward to her visits. Support is given in a sensitive way and Mum always feels respected and never patronised or talked down to. From my point of view I feel confident that at times when I'm away or busy, Walfinch will step in and provide the help we need.

We have been clients of Walfinch Kingston and Weybridge branch since the beginning of this year and from the moment we enquired their approach and support has been caring and empathetic, keeping my Dad at the centre of all they do. Whenever we have had a question or request they have gone above and beyond to ensure we are happy and comfortable. Every member of the team is professional, friendly and amazing at what they do and they have made my Dads daily life easier. The staff based in the office communicate regularly and are so very efficient and quick when we have altered our requirements. We would highly recommend this company if you are looking for care yourself or a member of your family.

They are quite expensive but worth every penny. Quality and professional care does not come cheap.

I would highly recommend Walfinch. 10 stars, Simply outstanding service.

We are absolutely delighted with the excellent care provided by Walfinch, everybody is so lovely and it is reassuring to know Mum is safe and happy. They are so flexible working with the family to provide care when needed and proactively support us and keep us updated on the app and group on a messenger app. Thank you.

I have been really impressed with the service my elderly mother has received from Walfinch. The individuals I have dealt with have been very professional and my Mum has really appreciated the help she has received whilst recuperating from a fall.

We have had a number of care agencies but for various reasons approached Walfinch. When a person came to asses my wife everything was explained very clearly and I was impressed with their thoroughness. They have always been prepared to go that extra step. All carers have been very professional, so kind and always on time. Nothing has been too much trouble and they all built up a very good relationship with my wife.

Peace of mind care. Efficient and professional. We can always rely on a quick response to our requests on any day of the week. The staff follow Mum's care plan and often go over and above what is required.

My dad has benefited significantly from the support and friendship they offer, we can't recommend them highly enough.

We changed to Walfinch about 10 months ago. They are the fourth agency to provide care for my father and are by far the best. Their carers (long-term live-in and relief carers) have all been highly professional, competent, cheerful and caring. Relief care is booked in advance, so we are reassured when the main carer has a break, and they always allow a 24-hour overlap to ensure that the handover goes smoothly. They are well trained in handling, etc and have made some changes to improve the quality of my father’s care. The managers visit and stay in contact. They are easy to get hold of. My father is very satisfied with the care he receives and the cheerful companionship.

It seems to me that Walfinch has my godmother's best interests at heart and has gone out of their way to attend to incidents that have taken place at her house, even over weekends. The carer has been very attentive and has done her best to smooth things. We have had a few carer mismatches this past year, which has become apparent in my godmother's negative behaviour, but 2 of the live-in carers are working out very well. I understand that a good match isn't always easy to attain, and am pleased with the service provided.

Walfinch Kingston & Weybridge have provided very good service to my Mother for the past 9 months. She originally had carers calling twice a day but has moved on to having a full-time, live-in carer. All the carers have been very good and my Mother and all the family have been very happy with the service provided. We would recommend it.

Excellent communication which is on a daily basis. Exceptional care given to my dad and often go above and beyond what is expected. I have peace of mind knowing that my dad is in safe hands and am always grateful for any advice given regarding his needs. They have allowed me to become a daughter again rather than my dad's carer.

I have been very pleased with the communication between Walfinch and my family and cannot fault the professional and friendly care given to my stepfather during a period that was stressful. The calm and caring manner given by his carer made the time she was with him very acceptable.

The principal carer we have is exceptionally good at her job. Hardworking, extremely pleasant and thoughtful. She satisfies our every need for care and housekeeping. She is a tonic to us both and always cheerful and helpful.

I am fully satisfied with the service I am receiving.

I have been very pleased with Walfinch as they found carers who suited my mother very well, making my mother feel more settled and less anxious. They are very caring, friendly and reliable. My mother enjoys their company and their sense of humour and she has started putting weight on, so their cooking is good!