they are the best in business and highly recommended.A C(Client / Service User)
they are the best in business and highly recommended.A C(Client / Service User)
Sylvian Care Southampton: Providing compassionate domiciliary care services.
At Sylvian Care, the team is dedicated to delivering compassionate and personalised domiciliary care services to individuals in need within the community. With a steadfast commitment to excellence and a deep understanding of the unique needs of their clients, the organisation strives to enhance their quality of life and promote independence in the comfort of their own homes.
Their Mission:
Sylvian Care Southampton's mission is...
Care Provided by Sylvian Care Southampton
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Food Preparation & Serving
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £33 - £35
- Weekly Live-in Care Fees: £1,450 - £1,750
- 30 Minute Visiting Care Fees: £21.50 - £23.50
The Agency's fee structure for care is competitive and vary based on the level of care required. For other enquiries contact the office.
Contact Sylvian Care Southampton to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Sylvian Care
- Private Owned
Person in charge
- Alina Racila (Registered Manager)
Sylvian Care Southampton Reviews (34)
Sylvian Care Southampton has a Review Score of 9.8 (9.781) out of 10, based on 27 reviews in the last 2 years.
Over all time Sylvian Care Southampton has 34 reviews.
Very responsive to issues and very helpful. Willing to support care requirements and offer solutions. So far have been impressed.
Thank you for your positive feedback. Were really pleased to hear that youve found our team responsive and helpful. Supporting your mums care needs and offering practical solutions is something we take great pride in, and its wonderful to know this has made a good impression so far. We truly appreciate your trust in our service.
Good service, every respectful and caring to mum. The care includes good medical care if required ad contact to the doctors.
Thank you for your kind feedback. We're very pleased to know that our team's respectful and caring approach has supported your mum well. Ensuring she receives attentive day-to-day care, along with prompt medical support and communication with healthcare professionals when needed, is extremely important to us. We truly appreciate your trust in our service. Will share your feedback with our team
Very satisfied with all aspects of care. Thoughtful carers. Good communication all round.
Thank you for sharing such positive feedback. We are delighted to know the care provided has met your and your mother expectations and that our team's thoughtfulness and communication have made a difference. We are committed to offering consistent, person-centred support, and your comments mean a great deal to us. We truly appreciate you taking the time to share your experience.
Very good service, carer well trained and very knowledgeable.
Thank you for your kind words. We're delighted to hear that you're happy with our service and that our carer's training and knowledge made a positive impact. Your feedback is greatly appreciated!
Carer very competent and kind to patient. Very pleased with the company.
Thank you so much for your lovely feedback. We're thrilled to hear that our carer made a positive difference and that you are happy with our service. It means a lot to us to know our team's care and kindness are appreciated.
We are very happy with the care package Sylvian Care give us. All of my dad's needs are well catered for and Sylvian are always attentive to any ongoing needs.
We...
Sylvian Care domiciliary staff are professional, good humoured and friendly. The office staff respond promptly to any concerns I raise, and accommodate most scheduling changes that I request. The only thing I would change is to receive better communication when schedules are changed after the rotas have been sent. However, this is a minor niggle when the rest of the service has been exemplary.
Thank you for your thoughtful feedback and for recognising the professionalism and kindness of our care and office teams. Were delighted to know that our support and responsiveness have made a positive difference to your experience. I appreciate you highlighting the issue around communication when...
Management at Sylvian are also kind and caring. They have regular care reviews with me, and call frequently to discuss Mum's care and get the best for her. They are approachable and efficient.
Thank you for taking the time to share such thoughtful feedback. We are truly pleased to hear that your family feels supported and that our carers have made a positive difference in your mums daily life. Our team works hard to provide care that is both compassionate and tailored to each persons...
We are very satisfied with Sylvian Care. They are very helpful and are very quick to report anything that is a worry. With their help we hope to keep our mother in her own home.
Thank you for sharing your kind feedback. Were so pleased to know that our teams support and communication have helped you feel confident in your mothers care. Keeping families informed and reassured is incredibly important to us, and were committed to working alongside you to help your mother remain safely and comfortably in her own home. We truly appreciate your trust in our service.
Very good, covered all aspects of my attendance.
Dear Brenda,
Thank you so much for taking the time to share your feedback. We're delighted to hear that you felt all aspects of your attendance were covered and that your overall experience was very good.
At Sylvian Care Southampton, we strive to ensure every client feels supported, treated...
Excellent - no complaints. Thank you.
Thank you so much for your kind words, Malcolm. We're truly grateful for your feedback and delighted to hear that your experience was excellent. Our team is committed to providing compassionate and dignified care, and it's wonderful to know that this made a difference for you.
When I raised issues with the managers, quick actions were taken and I was kept informed.
Thank you so much for your kind words and thoughtful feedback. We're truly honoured to have supported your friend and to know that our carers brought comfort, companionship, and dignity to her daily routine. Building genuine connections is at the heart of what we do, and it means a great deal to...
From the initial contact through the assessment stages and then the care itself, Sylvian staff have been courteous and helpful. The carers were polite and attentive to my sister's needs and she told me that she enjoyed their visits. The company's online recording system enabled me to monitor, from my holiday destination, each of the visits and any concerns that were being raised. They were even prepared to check that my cat was being fed! I will definitely be using them in future and would recommend them without hesitation.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our team provided attentive and compassionate care to your sister, and that our online system helped you stay informed while away. Its always our aim to go the extra mileeven for the...
Excellent care, very friendly and competent carers. Management very responsive of any concerns.
Thank you for your kind words and for taking the time to leave a feedback. We're so pleased to hear that our team made a positive difference and that you and your mother felt supported and listened to. Your feedback means a great deal to us and reinforces our commitment to providing compassionate and responsive care.Warm regards
Prompt review. All care discussed and small updates to care giver i.e helps remaining tasks from POD box. Very friendly and pleasant discussion. Mum reassured about care and all support given.
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that your mum felt reassured about her care and support. Ensuring open discussions and small but meaningful updates to our care approach is essential in providing the best experience for our clients. We...
Wonderful staff, great service. We don't have any complaints at all. All the carers were really polite, kind and considerate. The office was very helpful when we phoned. Nothing was too much trouble for all
Dear Deborah,Thank you so much for your kind words and glowing review. It truly means the world to us to know that you and your loved one had such a positive experience with our team. We are thrilled that our carers and office staff were able to provide the kindness and support you needed. Your...
Excellent service, discussed with manager, just needs a bit of structure for the sessions. Agreed I will email and expand, additional talk is recommended.
Thank you so much for your feedback. Much appreciated. We will share with our lovely team.
The management were excellent with keeping me up to date with all details, and also very patient when the bill was due!
This company has the very best managers/people supplying the very
best care staff for the very best care!
They are punctual and do a proper handover to the next shift. They contacted me with any issues regarding my Nan's medication/food/physical and mental well-being.
Fantastic.
Will not hesitate to use them again if we ever need carers again.
Thank you for everything. You are simply amazing.
Thank you very much for your kind words. We are delighted to hear that you and your nan had such a positive experience with our team. It means a lot to us that our efforts to provide gentle and attentive care were appreciated. We strive to keep families informed and ensure the well-being of our...
The carers and the MD were incredibly supportive to both myself and my grandmother and were so kind and gentle with her, especially when she began to deteriorate.
My Nana was able to pass away in her own home, which was her wish and this was only possible with the care provided by Sylvian Care.
I cannot find any fault and the dignity and respect they showed her was so lovely.
I could not recommend them highly enough. Even when we had a water shortage the MD brought some bottled water round, which shows how above and beyond they go for their clients.
A special thank you to the two carers that were involved mostly towards the end I know she really appreciated your gentleness.
Thank you so much for your kind words. We're deeply honoured to have been able to support your grandmother and your family during such a challenging time. Our team is dedicated to providing compassionate and respectful care and it's heart-warming to hear that our efforts made a difference. We'll...
Mum (84) has Alzheimer's. Following a fall and stay in hospital we decided on home care 4x a day as an alternative to a care home. We were initially concerned as to how mum would respond to strangers in the home however our experience with Sylvian has truly been a positive one. Once we decided on Sylvian they attended the address that day to meet the family and later visited mum prior to her discharge from an assessment nursing home. The team were professional at this stage but what would the care delivery be like? Due to another fall we only had 10 days of care but during that time each pair of carers have been a credit to themselves and the organisation. They were respectful, friendly and treated my mum, who is bed or chair bound, with kindness and dignity. Sadly mum will now have to go into a care home, we would have preferred Sylvian continue to take care of her but mum's fall risk, when carers not present, was too great. Very impressed and thank you for your help and support.
Thank you so much for these kind words. I will share this with our lovely staff.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 29 October 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Wednesday 29 Jan 2025At Sylvian Care, we are committed to ensuring the highest standards of safety and security for both our staff and clients. We are proud to be certified for Employer Liability...
- Posted: Wednesday 29 Jan 2025At Sylvian Care Romsey, safety is our top priority! We are pleased to announce that our office at 67 Basepoint, Abbey Park Industrial Estate, Premier Way, Romsey SO51 9AQ has...
- Posted: Wednesday 29 Jan 2025This holiday season, the team at Sylvian Care came together to spread festive cheer and support a fantastic cause by participating in Christmas Jumper Day. By wearing our most fun,...
Awards / Recognitions (1)
- Recipient: Sylvian Care SouthamptonDate: Tuesday 14 Nov 2023
Meet the Team (2)
Florin has completed a degree in Mechanical Engineering at the Technical University of Cluj-Napoca, Romania. Similar to his wife, he felt a strong connection to health and social care and decided to pursue a career in this field in 2014. He has worked together with Alina for various care providers and completed NVQ Level 2, 3 and 5. He decided to join the Sylvian family and together with his wife Alina, acquired a Sylvian Care franchise covering the Southampton area in 2020.
Alina has a degree and master's in Tourism from ‘’Al. I. Cuza’’ University, Romania, however she felt a strong call towards care and pursued a career in health and social care instead. She started her career in 2014 and worked for various care providers acquiring experience in both domiciliary and residential sectors. She has progressed to a senior position and has completed NVQ Level 2 in 2015, Level 3 in 2017 and has completed Level 5 in 2021. In 2020 she decided to join the Sylvian family and together with her husband Florin, acquired a Sylvian Care franchise covering the Southampton area.
Frequently Asked Questions about Sylvian Care Southampton
How many Carers does Sylvian Care Southampton employ?
Sylvian Care Southampton employs 19 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sylvian Care Southampton to verify any information. View our terms and conditions. Sylvian Care Southampton has an Enhanced Service - more info.