Finchwood Care

I have been very impressed with this care provider right from the beginning. We needed carers very suddenly, following my mother’s injury, and I was amazed how quickly we were able to establish a visiting care routine. All the carers I have met have been professional and compassionate and seem happy in their job. It has been very easy to alter the care provision and react to changes in circumstances as my mother’s needs evolved. Overall, I am very happy that we picked this care provider from the agencies listed.

I’ve never come across someone more caring and who goes above and beyond as the carer does. When my brother and I can’t get to my Dad quick enough, he offers to go even if he’s not working. I feel so much more at ease knowing that he and his team are providing my dad with the best possible care. Thank you so much.

We are both very pleased with the care provided so far.

Staff are very friendly and efficient.

Following a live-in carer arranged by another company, I changed to this care provider. Having new carers visit me has enabled me to stay in my own home where I want to be. The staff are handy and helpful and I love seeing their cheery faces. They make me laugh and appreciate anything they do for me. Thank you.

My recovery will only be a few months but in the meantime, this compnay has made my life so much easier and bearable. Highly recommend their service.

I needed help with washing and dressing in the mornings and evenings, following a shoulder operation. The carers were professional and friendly and arrived on time. The help given enabled me to help myself after about ten days.

This care provider has been a positive experience of care as they are my father's first carers. I provide most of the care for my father, however, the carers provide the personal care. I have appreciated having the same carers so I have been able to build a relationship and find ways of working together. The consistency has been helpful for my father and he has been treated respectfully and with dignity.

I was recommended this care provider by a friend who used their services and can now understand why they came highly recommended. My mum is bed-bound and being cared for in a nursing home but needed someone to visit on days I am unable. The company met both Mum and I in the care home to establish what was required out of the visit and were incredibly sensitive and intuitive to Mum's needs. They matched the perfect carer to visit, she just knows what Mum wants to talk about and is very engaging, kind and thoughtful. Already I have seen a huge improvement in my mum's mental health, she now seems so much more relaxed and happier. I can't thank them enough.

Thank you.

The staff are always polite and respectful. My mum loves them coming to visit every day. They ensure her safety to a very high standard. I would recommend them to anyone.

Any query is dealt with straight away by the office, and I cannot tell you how pleasing it is to phone a number and not hear a recorded message with options and a long wait ahead, but an instant reply by a real person!

Having used carers before, I couldn't believe the difference when I changed to this care provider and was sorry I hadn't done it before. All the carers I've had, have been professional, caring, gentle and nothing is too much trouble. I wouldn't hesitate in recommending them to others.

We have used this care provider previously, and that is why we chose them again. Very professional and the carer was great with my husband. She helped him as he requested and was wonderful company. Thank you for looking after my husband so well.

My father was reticent about this move to 1st Homecare, but at nearly 90 years old, it was time! His carer has been absolutely wonderful, balancing that tricky mix between professionalism, doing the job and companionship. My dad is full of praise and his mood has clearly improved, I'm very grateful.

So far, I have to say the staff have been a gift from Heaven. They are polite and professional, and their timekeeping is immaculate. I hope the staff have enjoyed my Uncle and I as much as we have enjoyed them, from the excellent carer in the morning to the others later on. My Uncle and I particularly like one other carer too. Thanks for the excellent service, and equally important these days is the fact that they are reasonably priced.

Can the family, please, thank you, for the kind assistance you gave Mum. Mum always looked forward to your visits and the kindness you showed her. Whenever we met any of the team, they were always so upbeat, gentle and thoughtful. Please pass on our thanks.

We are so grateful to the team for their care in looking after our father. I cannot mention names but certain carers have been amazing and been very committed to looking after Dad. Thank you for everything you have done for us.

The carers themselves cared well for my dad and went the extra mile to make sure he was ok. However, the organisation were sometimes disorganised. Communication took a while to get going.

The team were a wonderful addition to Mum's care when she came out of the rehab unit following a stroke. Once the NHS care stopped they stepped in and were able to offer exactly the kind of care Mum needed. Predominantly we needed someone there to make sure Mum was safe doing everyday things like getting in and out the shower, never invading her privacy but adding a sense of security knowing someone was there at the same time every day, should she need them. Luckily personal care wasn’t needed, but knowing someone was coming in every day was a godsend to us if we couldn’t be there due to work and family commitments. Continuity of care was good, and this was important to us. They were also excellent at understanding Mum's needs and maintaining boundaries. Also very important for someone who is very independent and keen to get back to full health as fast as possible. Highly recommended! Thank you all for your care and help in getting Mum back to herself.