Helping Hands Home Care (Widnes)

We would highly recommend Helping Hands Home Care (Widnes).

From a very low point in August mum has improved dramatically and continues to. Visits are on time which is very important to my mum as she gets anxious about medication. More than the standard service of medication removal from drug safe and cleaning, excellent rapport has been established. Mum was adamant she neither wanted nor needed help at home. She now looks forward to and enjoys her visits.

Thank you for all you do for us.

Cannot thank Helping Hands enough, they care for my mum on a regular basis and they easily build rapport with her, make her comfortable, and their experience in dementia is incredibly valuable. They also make my dad comfortable while they are there to care for my mum. Any small problems that have occurred have been rectified swiftly. My mum loves one particular carer and Helping Hands have been able to accommodate us in our request of her coming to see my mum on a more regular basis. Would recommend Helping Hands to anyone else in our position.

The care we receive for our mum is outstanding, she is very well cared for and treated with the utmost dignity. The communication with the team is excellent they constantly keep us updated. All of the staff at Helping Hands are exceptional and nothing is too much trouble for them. Mum really looks forward to their visits and they have made a huge difference to her life. We cannot recommend Helping Hands highly enough thank you all for your support and care.

I have been extremely satisfied with the service. The staff are very professional and friendly, go above and beyond the call of duty. The staff bonded with my aunt immediately, this gave me peace of mind. Staff adapted quickly to the ongoing changes in my aunt's care, dealing with everything in a calm, polite manner.

To be really honest these people really cared and although we only used them for a few months I would highly recommend their services. My mum and dad felt comfortable with the staff and even my dad who could be difficult was happy to see the staff.

The care coordinator from Helping Hands and her team met with our family member and family during a very difficult time. With lots of change happening which was quite different to what our family member had experienced before. From initial introductions, the care coordinator and her colleagues have conducted themselves respectfully and professionally in their role. They have demonstrated patience and insight into the needs of our family member and how as a family unit home life needs to be which is flexible and personalised. They have ‘blended’ well into the family unit keeping our family member's needs at the centre of their focus with dignity and attentiveness. They have also worked hard to establish a support plan and time that wraps around the existing evening routine again promoting a personalised approach. The carers are kind, approachable, friendly and communicate with our family members with genuine interest as to the person they are. Whilst only recent introduction we are very pleased so far.

The manager provides exceptional quality care which is outstanding for the care of my dad. The manager goes above and beyond to ensure that a fabulous, friendly, expert service and regular communication is always available. The carers she has chosen for my dad are the best.

Thank you Helping Hands!

I wouldn’t hesitate in recommending the manager and her team.

The care we received for my mum was exemplary. Mums carer was kind, sympathetic, gentle and funny. Several members of the family met our carer and all thought she was wonderful. We would recommend Helping Hands in a heartbeat We can't thank them enough!