Helping Hands Home Care (Widnes)

Suite 33, Foundry House, Waterside Lane, Widnes Business Park, Widnes WA8 8GT
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9.2 27 Reviews
  • Helping Hands Home Care (Widnes), Widnes
Helping Hands Home Care (Widnes) offers a wide range of high-quality home care services to help individuals remain in the comfort of their own homes and maintain their independence.

The care team provides professional and bespoke care across Widnes and the wider South Liverpool area.

Whether you need help getting out and about or help to manage daily tasks, Helping Hands' experienced and compassionate carers are on hand. They also provide full live-in care for those with more complex care needs.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Widnes) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Sarah Pearson (Branch Care Manager)

Helping Hands Home Care (Widnes) Reviews (27)

Total of 27, showing 21-27
9.2

Helping Hands Home Care (Widnes) has a Review Score of 9.2 (9.208) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Widnes) has 27 reviews.

Overall Experience

  • 26
  • 1
  • 0
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  • 0

Date Published

27
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23

Review from Jennifer M (Niece of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely satisfied with the service. The staff are very professional and friendly, go above and beyond the call of duty. The staff bonded with my aunt immediately, this gave me peace of mind. Staff adapted quickly to the ongoing changes in my aunt's care, dealing with everything in a calm,
polite manner.

Reply from Sharon Meakin, Branch Care Manager at Helping Hands Home Care (Widnes)

Hi Jennifer,
Thank you for the excellent feedback! It's our pleasure to care for your aunt and it's great to hear that you've been so satisfied with our team.
Best wishes,
Sharon

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Review from Martin H (Son of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To be really honest these people really cared and although we only used them for a few months I would highly recommend their services. My mum and dad felt comfortable with the staff and even my dad who could be difficult was happy to see the staff.

Reply from Sharon Meakin, Branch Care Manager at Helping Hands Home Care (Widnes)

Hi Martin,
Thank you for the lovely review! It's so great to hear how comfortable our care made your parents feel.
Best wishes,
Sharon

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Review from Rachel C (Relative of Client) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care coordinator from Helping Hands and her team met with our family member and family during a very difficult time. With lots of change happening which was quite different to what our family member had experienced before. From initial introductions, the care coordinator and her colleagues have
conducted themselves respectfully and professionally in their role. They have demonstrated patience and insight into the needs of our family member and how as a family unit home life needs to be which is flexible and personalised. They have ‘blended’ well into the family unit keeping our family member's needs at the centre of their focus with dignity and attentiveness. They have also worked hard to establish a support plan and time that wraps around the existing evening routine again promoting a personalised approach. The carers are kind, approachable, friendly and communicate with our family members with genuine interest as to the person they are. Whilst only recent introduction we are very pleased so far.

Reply from Sharon Meakin, Branch Care Manager at Helping Hands Home Care (Widnes)

Hi Rachel,
I'm delighted to hear that you have been so pleased with our team. It means so much to know that we've been a good match for your family. Always here to help!
Best wishes,
Sharon

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Review from Julie W (Daughter of Client) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager provides exceptional quality care which is outstanding for the care of my dad. The manager goes above and beyond to ensure that a fabulous, friendly, expert service and regular communication is always available. The carers she has chosen for my dad are the best.

Reply from Sharon Meakin, Branch Manager at Helping Hands Home Care (Widnes)

Hi Julie,
Thank you very much for your lovely review. Our carers work very hard so it is amazing to know how greatly appreciated they are. It is a pleasure to care for your dad.

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Treated with Dignity

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Review from Louise C (Daughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although sadly my Dad did not get very long with the Helping Hands Team before his health with Alzheimer’s declined too much to stay at home, the Helping Hands Team were always so helpful, friendly and actually still stay in contact with our family to check on how Dad is getting on. This quality of
communication and knowing they are happy to give advice shows how caring helping hands really are.
Thank you Helping Hands!

Reply from Sharon Meakin, Branch Manager at Helping Hands Home Care (Widnes)

Hi Louise,
Thank you very much for your lovely review. Our carers work very hard so it is amazing to know how greatly appreciated they are. It was a pleasure to care for your dad.

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Care / Support

Management

Treated with Dignity

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Review from J H (Daughter of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has gone above and beyond in organising care for my dad.
He was at a low point, having lost my mum, his wife of 56 years in January.
The manager's genuine care and support for my dad have been amazing. She has tried to keep the same carer or herself on his calls. He has really bonded with
them and not only are they helping him in the house, but they are providing companionship for him as well. This has lifted his spirits and provided him with something to look forward to.
I wouldn’t hesitate in recommending the manager and her team.

Reply from Sharon Meakin, Branch Manager at Helping Hands Home Care (Widnes)

Thank you very much for your lovely review. Our carers work very hard so it is amazing to know how greatly appreciated they are. It is a pleasure to care for your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alice A (Daughter of Client) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we received for my mum was exemplary. Mums carer was kind, sympathetic, gentle and funny. Several members of the family met our carer and all thought she was wonderful. We would recommend Helping Hands in a heartbeat We can't thank them enough!

Reply from Sharon Meakin, Branch Manager at Helping Hands Home Care (Widnes)

Hi Alice,
Thank you very much for your lovely review. Our carer's work very hard so it is amazing to know how greatly appreciated they are. It is a pleasure to care for your mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Helping Hands Home Care (Widnes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Helping Hands Home Care (Widnes) is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Widnes) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Abi

Abi Morris

Job Title: Branch Care Manager

I‘ve been with Helping Hands for over three years and love my rewarding role, helping
people stay safely at home with high-quality care. As a registered manager, I lead a
dedicated team of office staff and carers, working together to bring smiles to everyone‘s
faces. Outside of work, I‘m a proud mum to a little boy, and I spend my spare time creating
cherished memories with him.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Widnes) to verify any information. View our terms and conditions. Helping Hands Home Care (Widnes) has an Enhanced Service - more info.