Helping Hands Home Care (Wigston)

We engaged the services of Helping Hands Wigston when dad was struggling with dementia. The entire team have been amazing. They genuinely care and are friendly, flexible, professional, accommodating and I would highly recommend. The head office staff, wigston office staff and Helping Hands Wigston front line care workers are angels in purple uniforms!

Helping Hands Wigston was a calm lifeline when my mum needed regular daily support this year. Her support package was easy to set up and we were provided each week with a schedule of the care team mum would be seeing, which reassured her. Communication with the office staff was easy, and whenever changes needed to be made they happened promptly and professionally. I was contacted when there were things I needed to know to support mum or the care team, which showed that Mum's care was always their priority. As Mums health deteriorated and her care needs increased, the carers continued to make sure her needs were met and went above and beyond. Not only did the carers provide the care, they also provided friendship and company for mum, and meant I and her family could spend precious time with her and have peace of mind when we weren't with her. As a family, we are truly grateful and thankful for having Helping Hands Wigston support mum and us. A truly wonderful group of people.

A big thank you to both of these lovely ladies.

Helping hands were invaluable for their advice, support, compassion, care and common sense approach to my wonderful stubborn aunt. She enjoyed their daily visits and it was immensely reassuring to me to know they were visiting. I can not thank them enough.

We have no hesitation in recommending the Homecare team to others.

My Parents suddenly became unwell and were struggling to cope with living independently. Helping Hands were highly recommended. I found them responsive, compassionate and efficient to set up the care. They visited my parents and arrange the care quickly. The manager hand picked the wonderful carer (and her lovely colleagues) who have been amazing.

Cover for any leave carers needed to take.

Really positive experience - thanks so much.

I felt better that I knew they were going in.

Helping Hands Wigston have been caring for my Uncle and my mother since 2023 and have been nothing short of fantastic! The carers have all been extremely kind, well trained and professional. The administration of the service is second to none; nothing is too much trouble. Every communication with the office has been handled efficiently and in a timely manner. Both my Uncle and my mother looked forward to their care visits and their well being improved because of quality of the attention they received. We particularly appreciated the detailed daily online reports from the carers that we could access within minutes of the care visit taking place. It was so reassuring to get this immediate update. We are so grateful for all the help we received from the administrator and her team and wouldn't hesitate to recommend them.

Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared sometimes it's not passed on, in particular from the 6mth reviews with family members.

Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.

Both carers are very caring and thorough in setting me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.

Thank you.

Thank you Helping Hands. We couldn't manage without you.

Overall, a very positive experience.

All credit must be given to the carer's dedication and commitment, often working long and unsociable hours. I only wish our financial situation would allow us to continue with their care and that pay in this sector could be significantly increased to better compensate for this vital and often undervalued service they provide!

Many thanks for all the assistance I appreciate all that the ladies do for me.

Helping Hands Home Care (Wigston) were a lifeline for my Nan. They treated her with compassion and respect and made my Nan feel safe to stay at home knowing they were coming to her multiple times a day. They were friendly and on many occasions went above and beyond and for this as her family, we were extremely grateful. In her last days, they were a comfort not only to my Nan but for us too and I honestly wouldn't hesitate to recommend them over and over again. They are an amazing team and deserve the highest praise!

The Helping Hands team have been absolutely fantastic. They have supported us at a difficult time and provided a friendly face at all times. Nothing has been too much trouble. Would not hesitate to use them again if needed.

They all cared for her (and at the start, I think Mum was probably a bit difficult!), but with time, she loved all the lovely carer's visits and loved their company. They were all so professional yet compassionate to Mum's needs. I would recommend Helping Hands to anyone that is in need of care at home. They were brilliant.

By also showing concern for my Father who is my Mothers primary carer, the Helping Hands care goes above and beyond the minimum required. The carers add value by ensuring that they get to know us as people and understand our situation. Once the execution of essential care processes is complete, the carers will use any remaining time available during visits to not only provide company for my Mother but also provide very much appreciated conversation and understanding for my Father.

We have found all the carers very kind and thoughtful in caring for my husband. If I have any special requests they carry them out. The office is helpful in making arrangements, or if I have to change arrangements for any reason.