Helping Hands Home Care (Croydon)

Easy Offices, Southbridge House, Southbridge Place, Croydon CR0 4HA
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9.0 9 Reviews
  • Helping Hands Home Care (Croydon), Croydon
Helping Hands Home Care (Croydon) provides tailored home care packages across Caterham, Cousldon, Croydon, Hackbridge, Kenley, New Addington, Purley, Warlingham, Woldingham, and the surrounding areas.

The dedicated team works closely with each individual in their care and their loved ones to ensure the very best care.

Services can be provided through short regular visits all the way up to 24-hour live-in care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Croydon) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Tanekher Stirling-Coward (Branch Care Manager)

Helping Hands Home Care (Croydon) Reviews (9)

9.0

Helping Hands Home Care (Croydon) has a Review Score of 9.0 (8.989) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Croydon) has 9 reviews.

Overall Experience

  • 5
  • 4
  • 0
  • 0
  • 0

Date Published

9
5
5
6
3

Review from Christopher M (Son of Client) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's number one carer was brilliant & made a huge positive difference to her life over several years. Mum could be vey difficult but this carer had her eating out of her hands and Mum's only complaint was that this carer couldn't work 7 days a week 52 weeks a year.

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Review from L J (Wife of Client) published on 16 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful when applying for care.
Carers that came were always kind and considerate to my husband . This can be difficult when patient's are ill .
They also were willing to talk to me as his Carer as sometimes life becomes difficult and the support they gave was very useful !

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Review from Chris D (Son of Client) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the support from Helping Hands for my elderly mum who has needed care. The carers have been very good, and a few of mum's 'regulars' have been exceptional with their kindness, care and professionalism.
The office team have also been very good, have kept us informed
of any changes and have been a pleasure to deal with.

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Review from C H (Niece of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has been providing care visits to my aunt for a year to date. From the initial meeting it was clear that they always have the clients' needs and wishes as a priority and my relative, although reticent about accepting care, quickly felt comfortable and positive about the experience. Her
regular care givers have become valued friends to her, and nothing is too much trouble.


During a recent home emergency Helping Hands staff went above and beyond to support my aunt and myself to deal with the situation. The reassurance and care was exceptional, from ensuring her safety in the home, supplying food and warm drinks when there was no electricity and hot water, to helping source respite care. My aunt's regular carers helped to pack supplies and accompanied us to her temporary home. My aunt was feeling distressed and anxious - having her regular carers' support was invaluable. I can't thank the team enough and would wholeheartedly recommend their services.

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Review from Tracey K (Daughter-in-law of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager of the Croydon branch of helping hands the manager and the carers assigned to my mother in law enough!
My mother in law has adapted to carers going in 2-3 times a day with complete ease and that is very much down to the amazing work done by her carers. Their patience and
kindness are second to none. They treat my mother in law with such respect and dignity she has built a wonderful relationship with them both and considers them her friends.
What is particularly so wonderful of them is the interest they show in her and her life as a retired teacher. It helps exercise her memory and makes her day that they care to listen to her stories.
I particularly want to thank the manager as she has been a great support to me and my husband, putting up with my endless questions. She is just wonderful, keeping me up to date with my mother in laws changing needs. Helping us purchase the right equipment required to keep my mother in law safe. They are all so wonderful.

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Review from E R (Client) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good help has been provided. The carers have turned up on time and are polite, friendly and ready to offer any assistance.

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Review from M S (Partner of Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the carers is very much appreciated. It takes a burden off my shoulders. Carers are well presented, do a good job and willing to help me do the bed. The offer to help me with any household chores if required. My wife appreciates the service she receives.

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Review from Stella B (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming a client I have had several staff. Two of which I have had more regularly. They are punctual, pleasant, companionable and efficient. They obviously are experienced as they will use their initiative to complete tasks. they stand out from the other staff I have had who needed directing
a lot.

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Review from S S (Daughter of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Helping Hands since December 2022 for my dad and I have to say they have been brilliant. The carers provided are always professional and caring, giving a lot of attention to his needs and providing feedback to me with any concerns. I have occasionally called the office with requests
and queries and they’re always very helpful. I would definitely recommend them.

Reply from Helga Okajima, Branch Care Manager at Helping Hands Home Care (Croydon)

Thank you so much for leaving such a wonderful review and recommendation! It's fantastic to hear how pleased you are with our service and that our carers have been able to give your dad a lot of care and attention. Always happy to help!
Best wishes.

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Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Helping Hands Home Care (Croydon) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.389 for Helping Hands Home Care (Croydon) is calculated as follows: ( (18 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.389

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Croydon) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Christina

Christina Bentley

Job Title: Branch Care Manager

As Branch Manager for Croydon, my goal is to ensure every customer‘s independence is supported in their own home. My dedicated team provides person-centred care to deliver exceptional service. With years of experience in the care industry, I began as a carer at Helping Hands, progressing to Care Training Practitioner and Care Coordinator. This journey has allowed me to enhance my knowledge and ensure our carers exceed expectations.

Frequently Asked Questions about Helping Hands Home Care (Croydon)

What Type of Services does Helping Hands Home Care (Croydon) offer?

Helping Hands Home Care (Croydon) offers Home Care.

How many Carers does Helping Hands Home Care (Croydon) employ?

Helping Hands Home Care (Croydon) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Croydon) to verify any information. View our terms and conditions. Helping Hands Home Care (Croydon) has an Enhanced Service - more info.