Sana Care Services

Unit 205 Portland House, 102 Lower Guildford Road, Lansbury Business Estate, Woking GU21 2EP
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9.3 5 Reviews
  • Sana Care Services, Woking
Sana Care Services was founded in 2018 as a healthcare agency with the aim of implementing practices that enhance choice, independence, privacy, dignity, and the rights of those served.

The agency operates primarily in Surrey County and the Southeast region of England.

Sana Care Services offers a range of support options, including live-in carers, home care visits of 30 minutes, 45 minutes, or extended hours, as well as agency staffing solutions.

Their areas of expertise include elderly care, dementia care, support for individuals with learning disabilities and autism, mental health assistance, as well as cancer and palliative care. They provide comprehensive support for personal care, medication management, mobility assistance, housekeeping, companionship, and shopping needs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22
  • Weekly Live-in Care Fees: from £1245

We conduct an assessment to determine the suitable hourly fee for a service user.

These prices are only a guideline, please contact Sana Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Sana Care Services Ltd

Person in charge

  • Augusta Gitonga (Manager)

Sana Care Services Reviews (5)

9.3

Sana Care Services has a Review Score of 9.3 (9.267) out of 10, based on 5 reviews in the last 2 years.
Over all time Sana Care Services has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 3
  • 5
  • 5
  • 0
Reviewer Connection to Sana Care Services
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Sharon L (Niece of Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home care provider nurse kept me in the loop regarding my Uncle who she was caring for. As I live in Australia it was wonderful having someone who not only cared for and looked after my Uncle but kept me informed.
I am very thankful for the care and help provided. The nurse was professional, caring,
knowledgeable and friendly.
Thankyou
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Isaac J (Relative of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sana care services are absolutely amazing. They have the best customer care and offers the best services. The support workers have always been very professional and friendly. I would definitely recommend Sana Care Services to anyone.
Reply from Augusta Gitonga, Manager at Sana Care Services

Thanks for a very positive review and feedback. We are glad for the appreciation and we shall make our staff aware of this positive feedback . Thank you so much.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P C (Client) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for all your care and support. Your carers are very good at what they do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Wife of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers from Sana Care are respectful, polite and treat with dignity and efficiency. When one carer comes regularly there is more continuity which is helpful.
Sadly some carers are reliant on busses which can get cancelled or don't turn up which is very unsettling when they are unable to get here
on time.
Reply from Augusta Gitonga, Manager at Sana Care Services

Thank you for such a positive account of the care we have been providing. Absolutely we hope to do our best to maintain continuity of carers coming to you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say that I have been treated with dignity. My care couldn't have been any better. Each carer I had has been helpful, and polite and would look after you to the best of their being.
Reply from Augusta Gitonga, Manager at Sana Care Services

Thank you so much for the very kind review. We appreciate being part of your journey and providing the care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.267)

Overview of Review Score

The Review Score of 9.3 (9.267) out of 10 for Sana Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Sana Care Services is calculated as follows: ( (24 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sana Care Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Insufficient evidence to rate

  • Caring Insufficient evidence to rate
  • Effective Insufficient evidence to rate
  • Responsive Insufficient evidence to rate
  • Safe Insufficient evidence to rate
  • Well-led Insufficient evidence to rate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Dennis

Dennis Mate

Job Title: Nominated Individual Joined: 2022

Dennis is a dedicated healthcare professional and a nominated individual at Sana Care Services. With a strong background in healthcare and a commitment to excellence, Dennis plays a pivotal role in ensuring that Sana Care Services upholds its mission of delivering compassionate, client-centred care.

Augusta

Augusta Gitonga

Job Title: Registered Manager Joined: 2018

Augusta is a skilled and compassionate professional serving as the Registered Manager at Sana Care Services. With a wealth of experience in the healthcare sector, Augusta is dedicated to ensuring the delivery of exceptional, client-focused care that meets regulatory standards and promotes well-being.

Violet

Violet Mugo

Job Title: Care Manager Joined: 2023

Violet is an experienced and empathetic Care Manager, who plays a crucial role in coordinating and delivering high-quality, person-centred care. With a deep understanding of the needs of clients and their families, Violet ensures that care plans are tailored to individual requirements, promoting dignity, independence, and well-being.

Aminah Pessambilly

Aminah Pessambilly Nambellah

Job Title: Care Coordinator Joined: 2023

Aminah is a dedicated and compassionate Care Coordinator, who plays a vital role in ensuring seamless care delivery for clients. With excellent organisational skills and a client-focused approach, Aminah oversees the development and implementation of individualised care plans, ensuring that every client’s needs are met with professionalism and empathy.

Kaylee

Kaylee Arnold

Job Title: Business Development Manager Joined: 2018

Kaylee is an innovative and results-driven Business Development Manager. She spearheads initiatives to drive growth and expand the organisation’s reach. With a keen understanding of the healthcare sector and market dynamics, Kaylee develops strategic partnerships, identifies new opportunities, and implements solutions to enhance service delivery and client satisfaction.

Fridah

Fridah Ndungu

Job Title: Team Leader Joined: 2023

Fridah is a motivated and highly capable Team Leader. She ensures the effective coordination and support of care teams to deliver exceptional client services. With strong leadership skills and a hands-on approach, Fridah fosters a collaborative and positive work environment, empowering her team to excel in providing compassionate, person-centred care.

Frequently Asked Questions about Sana Care Services

What Type of Services does Sana Care Services offer?

Sana Care Services offers Home Care.

How many Carers does Sana Care Services employ?

Sana Care Services employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sana Care Services to verify any information. View our terms and conditions. Sana Care Services has an Enhanced Service - more info.