Greenwood Homecare (Cambridge)

Office 20-21, Orwell House, Cowley Road, Cambridge CB4 0PP
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9.8 26 Reviews
  • Greenwood Homecare (Cambridge), Cambridge
Greenwood Homecare (Cambridge) is committed to offering exceptional care and support to enable individuals to remain in the comfort of their own homes. They offer care and support to all individuals within the Cambridge area including outlying villages.

Care workers are trained in-house to a high standard and are selected for their compassion, professionalism and duty of care. When designing care plans, staff are specially matched to individuals, based on their skills and shared interests and according to any wishes of the individual. Visits range from short thirty-minute visits to full-time live-in care. Each individual in their care receives a personalised care plan tailored to their needs, preferences and goals.

They aim to deliver the best possible care, and their ethos is to always be there for the client and family. They are on call for clients and their families 365 days a year. The service allows people to stay at home for as long as possible, giving them greater independence and choice, improving their wellbeing, and allowing them to achieve the highest possible quality of life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.95

These prices are only a guideline, please contact Greenwood Homecare (Cambridge) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Bethanie Ahmed (Registered Manager)

Greenwood Homecare (Cambridge) Reviews (26)

Total of 26, showing 21-26
9.8

Greenwood Homecare (Cambridge) has a Review Score of 9.8 (9.795) out of 10, based on 13 reviews in the last 2 years. Over all time Greenwood Homecare (Cambridge) has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
8
9
13
13

Review from S B (Daughter of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenwood Homecare cared for my mum for a month, from the point where she needed just that bit of help in the mornings until it became clear that she needed much more than that and she decided to move into residential care. Greenwood staff were wonderful, from the first meeting with the manager to the
carers who were all wonderful with mum. Thank you to all at Greenwood for your support.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your lovely review. It was so great to be able to care for your mother for a short time and we are so glad that the carers were able to be of help.

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Review from Laura B (Daughter of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really happy with Greenwood, the ladies are punctual, friendly and very caring with my mum. It gives us peace of mind as a family that Mum's being looked after on the mornings we can’t help her.

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Review from Sharon H (Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a Greenwood service user for a number of years and have always been happy with the personal and other care given over two two hour visits a week. However, I had to have a recent stay in hospital due to a problem with one of my legs and since I came home in mid-December 2021 I have required
daily care.
The care I have received from the team at Huntingdon has been wonderful. If it wasn't for their care and support I would not have been able to come home from the hospital.
Their care and support have meant I have been able to be treated at home by the Community Nurses and another specialist team from the hospital for the condition affecting my leg.

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Review from K P (Daughter of Client) published on 26 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been completely happy with Greenwood Homecare (Huntingdon) from the very first phone call onwards. Everyone has been so professional and you know the carers do genuinely care. We trust each carer. They try to keep the same carers so there is good stability for my mum.
We are able to read my
mum's notes as soon as the visits have ended and that gives us peace of mind and also a "heads up" if she has run out of milk etc.
They have also gone above and beyond as my mum had had a fall one day before the carer arrived and the way the carer and the manager dealt with my mum and getting in touch with us was very calming and reassuring.
We feel that my mum is being looked after by the best home care team.

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Review from S H (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I contacted Greenwood Homecare they were more than happy to help with respite care for Mum and I couldn't have asked for more. Mum was understandably nervous about strangers coming into her home but the carers are so friendly and she has been treated with such care and compassion that she looks
forward to the carers visits and considers them friends. The carers are always willing to help in any way and it is such a weight off my mind to know that she is being looked after so well when I get a few days off to recharge. I would not hesitate to recommend Greenwood to anyone needing similar help.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Thank you so much for your lovely words about the team. We love that your mother considers the carers friends, they are such a wonderful team.

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Review from Valerie T (Daughter of Client) published on 9 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96-years-old and has just become quite forgetful. She started to forget to cook her brought lunches and also gets very lonely. She is really happy with the carers that come in at lunchtime to cook her food and keep her apartment in excellent condition. We only have them 1 hour a day and
half an hour on the weekends. It gives us a quality service that enables us to leave Mum in their care while we go away.

Reply from Tom Chance, Director at Greenwood Homecare (Cambridge)

Many thanks for your kind words. Our carers look forwards to the visits with your mother and long may that continue.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Greenwood Homecare (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Greenwood Homecare (Cambridge) is calculated as follows: ( (63 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Greenwood Homecare (Cambridge) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (1)

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Bethanie Ahmed

Job Title: Registered Manager

Joined: 2021

Bethanie has worked in the health and social care for twenty years and gained a wealth of experience in different caring roles before turning her hand to branch manager. Alongside her caring credentials, she holds a Level 5 qualification in Management in Health and Social Care.


Bethanie attributes her long career in care to all the different people she has met along the way and the rewarding feeling of knowing that you’ve helped someone else at the end of the day. She loves hearing all the amazing stories of the people she works with who have had such interesting lives.


Bethanie manages our Huntingdon branch, taking referrals from customers, conducting home visits to do an initial assessment, and putting together care plans. Part of Bethanie’s role is to ensure that carers and clients are well-matched to create happy pairings.


Bethanie also oversees recruitment in Huntingdon, advertising new roles and then carrying out the interview and offer process. On top of that, she is still actively involved in delivering care where required.


Outside of work, Bethanie is kept on her toes by her staffie, Skyla, and enjoys taking her for walks along the river in her hometown in Cambridge.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Greenwood Homecare (Cambridge) to verify any information. View our terms and conditions. Greenwood Homecare (Cambridge) has an Enhanced Service - more info.