Unikcare Solutions

The care team visiting my mother on a daily basis are excellent in what can occasionally be trying circumstances. We have good communication with the various members of the team all focussed on making my mother comfortable and safe. My only suggestion for improvement is the admin team, it sometimes takes several attempts to get a request actioned or for information to reach the care team.

Overall it is a positive experience, however there are a few things that can be improved such as communication between carers. Carers taking time to look at previous comments, remembering long term care plans and details of the client. Certain carers i.e. women take longer than male carers. They give me encouragement to do things independently and have a good rapport with them.

I am happy with the service

I would like to say the office staff are also very caring, and nothing is too much trouble to ask or cancel the care if we have hospital appointments. We are so grateful for all their help.

Staff are always on time and professional. They are caring and supportive and work really really hard. Everyone including managers are attentive professionals. The app is a really useful resource too. Thank you to all staff

All care staff are caring take time to know their client, they are friendly, cheerful they make you feel comfortable your not just another task,always checking if you need anything else ,asking how your day has been. Would recommend company and staff to anybody.

Very efficient service from the beginning. Massive plus for our family is the 4 key carers who visit. My dad has dementia and continuity of a carer is very important. They are always very helpful and polite and treat my dad with respect. They are always punctual and have never just not 'turned up' in the last 12 months. The office and management staff are also very helpful and respond to my queries. Thank you.

I have been on my holidays for 3 nights and 4 days. Unicare solutions was arranged via Lancashire County Council. My husband has a lot of needs and I couldn't have left him on his own they came in 4 times a day and really good and professional and seen to my husband needs. The main carer is an excellent bloke keep up the good work.. And thank you so much to the other carer that came in.

Lovely pleasant staff. Always on time. Smart and tidy. They always ask how I am and what I would like help with. Jobs are always done to a high speck. She always chats to my family and asks how their day has been. I couldn't ask for of any more. I'm very pleased.

However, it was the feeling of being used as a training exercise for new carers that got me in the end. A new carer every week who had no clue of what caring for sick/disabled people entailed. Yes we get angry. However, it's not unjustified.

I find the carers reliable and always on time. they treat me with respect and they are good at what they do. they are always nice.

My carers are all lovely, they do their Job and always always ask if I need anything else before they leave. They are polite, caring and professional. The office staff are and always deal with my queries. The boss comes and personally to check now and then to check I'm happy and if theres anything else I need. I'm very lucky to hove them.

My wife's care has been excellent. The carers are friendly and helpful. They stick to the agreed times and do everything expected of them. The company are flexible in arranging everyday visits and altering timings at short notice. I cannot thank them enough.

Unikcare have been providing an exemplary home care service for my elderly father for over a year. I can't recommend them enough. They are courteous, kind, polite, friendly, patient and reliable. They are all so amazing and so kind and respectful towards my ailing father treating him with compassion and dignity. I know he is also extremely happy with the service they provide.

Unikcare Solutions provided care for my sibling A, supporting them despite numerous challenges and worked very hard to build a relationship with them and improve their situation. The carers were kind, supportive, thoughtful and respectful both to my sibling and to myself whenever I had cause to speak to them. Well done and I wish you every success in the future

It helped so much in such difficult times.

I am a service user and very pleased to say that I have a team of very good carers who have been helping me over the past 8 months. They are punctual, pleasant and attend to my needs. I am pleased to have them in my home and for their help.

Friendly staff.

My husband came home from hospital on end of life care. Two carers, four times daily and one overnight were needed. Unikcare was the only agency able to supply this. The carers were always on time. They were efficient in their work and so kind and reassuring to my husband and myself. I cannot speak highly enough of these wonderful and dedicated people.

The most wonderful, caring people. Always excellent help and care.