Helping at Home are a family-owned home care service, offering personalised support to individuals across Newark, Grantham, Southwell, Ollerton, and surrounding villages. Regulated by the Care Quality Commission (CQC) & rated 'Good' in May 2025, their services are designed to help you maintain your independence and well-being in the comfort of your own home.
Whether you require regular visits to assist with daily tasks, short-term care while recovering from an illness...
Helping at Home are a family-owned home care service, offering personalised support to individuals across Newark, Grantham, Southwell, Ollerton, and surrounding villages. Regulated by the Care Quality Commission (CQC) & rated 'Good' in May 2025, their services are designed to help you maintain your independence and well-being in the comfort of your own home.
Whether you require regular visits to assist with daily tasks, short-term care while recovering from an illness or injury, or ongoing support for a complex condition, Helping at Home delivers care that is tailored entirely to your needs and preferences.
Perhaps you or a loved one is returning home from hospital and would benefit from extra support during recovery. Or maybe you’re seeking compassionate, regular care for someone living with dementia as their condition evolves. Whatever your circumstances, Helping at Home is here to help.
With a commitment to compassionate and responsive care, Helping at Home offers a variety of services, including Personal Care, Home Help and Housekeeping, Companionship, Overnight Care, and Respite Care. The team works closely with you to ensure your care plan is unique to your situation and delivers the support you need to thrive.
Care Provided by Helping at Home
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £31
Fees can be discussed in further detail upon enquiry.
The price(s) shown are provided by the agency. Contact Helping at Home for full pricing details and T&Cs.
Contact Helping at Home to get a personalised quote:
Review from Alison G (Daughter of Client) published on 27 September 2022 Submitted via Website•
Overall Experience
I engaged the services of Helping at Home following a recommendation. My dad had been in hospital and I felt that he needed some extra support now he was at home. The team at Helping at Home have always been great and are completely flexible regarding my dad's needs.
One carer in particular is...
I engaged the services of Helping at Home following a recommendation. My dad had been in hospital and I felt that he needed some extra support now he was at home. The team at Helping at Home have always been great and are completely flexible regarding my dad's needs. One carer in particular is very accommodating and nothing is too much trouble for her.
I would thoroughly recommended this team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Toni E (Daughter of Client) published on 16 September 2022 Submitted via Website•
Overall Experience
Having previously used another service provider, I have been greatly impressed with the service that is provided. All of the carers without exception are professional and go the extra mile to ensure that all of my mothers' needs are met. They always have time to chat which is as important to my...
Having previously used another service provider, I have been greatly impressed with the service that is provided. All of the carers without exception are professional and go the extra mile to ensure that all of my mothers' needs are met. They always have time to chat which is as important to my mother as being washed and dressed. The app enables me to see at a glance how the visit has been and gives me total peace of mind which I find very reassuring when I am at work. It also allows for my sister who lives many miles away to keep in touch with my mother's wellbeing on a daily basis.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 November 2025
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for Helping at Home.
Meet the Team (3)
Courtney PikeJob Title Registered Care ManagerJoined 2024
Courtney joined in 2024 and is the heart and soul of the business, as well as our CQC Registered Manager. That role is a regulated one: the Care...
Courtney joined in 2024 and is the heart and soul of the business, as well as our CQC Registered Manager. That role is a regulated one: the Care Quality Commission holds her personally accountable for the safety and quality of the care we provide, and it is part of why we are rated Good.
She holds a Level 5 Diploma in Leadership and Management for Adult Care, the qualification the regulator expects of a registered manager, and her formal training is matched by deep hands-on experience.
She is unflappable and calm under pressure, and she weighs the voices of our clients and their families in every decision she makes. Courtney oversees care planning, safeguarding, training and quality, and personally replies to the families who review us.
Megan WilliamsJob Title Deputy ManagerJoined 2022
Megan has been with us since 2021, our third team member and one of the originals. We've supported her the whole way: from Carer to Care...
Megan has been with us since 2021, our third team member and one of the originals. We've supported her the whole way: from Carer to Care Co-ordinator, then Trainer, and now Deputy Manager.
Along that path she earned her NVQ Level 3 and Level 5 in adult care, both funded by Helping at Home, and as Deputy Manager she now helps lead the training and development of the carers who follow her.
She knows the work from the front line up, and we couldn't be prouder of how far she's come.
Charlotte OffordJob Title Care Team LeaderJoined 2024
Charlotte joined in 2024 and is vastly experienced across both residential and home care, and she holds a Level 3 Diploma in Adult Care. She has...
Charlotte joined in 2024 and is vastly experienced across both residential and home care, and she holds a Level 3 Diploma in Adult Care. She has progressed from Carer to Care Co-ordinator and now forms a vital part of our leadership team.
Charlotte matches each client with their carers based on location, care needs and personality, and leads the introductions before care starts, so the first visit is a familiar face rather than a stranger at the door. She is deeply professional and genuinely empathetic, and we're glad to have her.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping at Home to verify any information. View our terms and conditions. Helping at Home has an Enhanced Service -what an Enhanced Service includes.
