Alina Homecare Cheltenham

Superb staff in every way. Always arrive with smile and nothing is too much trouble. Really well trained and supported.

The Alina team looked after my mother over a period of four years. The standard of care was always good and often exceptional. Some members of the team provided excellent proactive care. I really appreciated the support of the team in looking after my mother. The office were always prompt at dealing with any concerns raised. I would definitely recommend Alina's services.

My husband requires help with washing and dressing and the staff supplied by Alina Homecare Cheltenham, have been delightful, efficient and sensitive to his needs. They have arrived promptly at the time arranged. On the one occasion they needed to alter the arranged time, they phoned to apologise and rearranged another appointment to suit us. Very efficient and friendly. The App the company use to communicate is easy to use and understand. All interactions are recorded swiftly after each visit. I would highly recommend Alina Homecare Cheltenham.

Thank you so much Alina carers!

Alina are as flexible as they can be and we have never had a no show in all the time we have used the Company . Excellent service

Very good reaction to a tricky situation, always more difficult if unexpected. Maintained calmness and reassurance and informed all the support people necessary. Stayed with the family, continued to talk with the client, kept in touch with the team, remained until a plan made to find the best help available.

The carers at Alina Homecare are really kind, friendly and compassionate. We had to arrange a care package at quite short notice and this was handled professionally and efficiently by the care manager. The whole process from the first contact to the first caring appointment was very easy and ran smoothly, I would recommend Alina Homecare for anyone who requires care at home.

Excellent care. Staff are always friendly and efficient.

Mum previously received care from Alina in the morning to help with personal care. We needed to increase the care to 4 times a day following a stay in hospital. Alina home care were excellent they kept me fully informed and the care and compassion shown to Mum was superb. They were flexible and adjusted the care package to suit Mum's needs. At all times she was treated with dignity and respect.

All of the carers are so pleasant and personable and keep Mum & Dad in good spirits to make it a happy house.

My aunt was cared for very well and all of her needs were always met. Whenever we needed extra help this was easily arranged for us. Communication was excellent and l was able to check everything l needed with the app. The carers were lovely and my aunt looked forward to seeing them and she enjoyed the company. I was always informed of any concerns that the carers had. When my aunt was unwell they waited for me to arrive there. I would highly recommend Alina Healthcare a fantastic team and l could relax knowing my aunt was being cared for by them.

A professional service provided by dedicated and well trained individuals that throughout were anxious to improve their patients quality of life, and work towards assisting their patients to full recovery. They were extremely successful in our case my wife and I were pleased with the dedication to delivery.

Alina Homecare in Cheltenham has been caring for our mother over the last couple of years. The care package has been carefully planned and reviewed with Mum and Dad. Over the months this has been tweaked as her needs have changed. The carers, who visit every morning, are universally of high quality and have built strong relationships with our parents. As children, with our mum's agreement, we have access to the online system which gives us daily updates on the care and how the carers find our parents. Where we have needed to we have phone access to the care managers and this has allowed us to support the care package and make sure it works positively.

Alina staff visit my mother three times a day to help her prepare for the day, then at lunchtime to help her with lunch preparation and in the evening to help her get ready for bed. The staff, without exception, are kind and diligent. When something a little extra needs to be done it is no trouble. In one isolated case when there was a problem with the standard of care provided by a new carer, this was very quickly dealt with by Alina management, which showed how responsive they were to our concerns. Thank you all for what you do!

Very professional company and very flexible with arranging and rearranging visits without too much disruption. My mum likes the regular carers and the consistency of the carers, my final comment is how they accommodate Mum's needs and although my mum worries about her money going down, keeping her in her own home is imperative.

Alina Homecare have been great, looking after Mum, great communication and very accommodating when Mum is having a tricky day. Couldn't do without them. Management are extremely efficient, always contactable, flexible, knowledgeable and experienced, communicative and understanding. The staff are kind and patient.

The manager and team from Alina have been an absolute godsend for my mum and also given me complete peace of mind, they stepped in with very short notice to put a care programme in place and have never failed to deliver. They have on occasion gone above and beyond their duty and always put Mum’s needs as a priority. They have been very flexible with any changes required to the care needed, extra visits etc. I cannot recommend them highly enough, the manager is always at the end of a phone and is so friendly and approachable and the whole team are a delight to deal with. If they have any concerns they always contact me to let me know, and I am able to monitor every visit they make with the app which is such a great way of knowing what they have done on each visit. Alina Homecare are a fantastic company!

I also suffer from acute sight loss which means I have difficulty in other ways. I am prescribed a variety of medication and need help in finding and taking as appropriate. I also appreciate having the newspaper read to me.

My parents started using Alina Homecare for their personal needs early in 2022. They soon looked forward to seeing highly trained but caring, friendly faces each morning and never looked back. It relieved my father of caring for my mother whilst also helping him as he advanced in age. I have no doubt that their quality of life improved due to Alina Homecare. He was so impressed that a few months later he decided to have Live in Care because of their high standards and the most excellent, timely support from the manager of Alina Homecare in Cheltenham. Live in Care is a major step change but Alina Homecare soon found the perfect live in carer for my parents. It is no exaggeration to say that she became part of the family, looking after my parents' every need in the most efficient and sympathetic way. We saw daily reports from the carer via an app which was a boon as we live some distance away. Cheltenham-based Alina Homecare is most highly recommended!

The team at Alina Homecare, Cheltenham are consistently responsive, flexible and attentive to my father's needs. They continue to do a fantastic job of working with a reluctant care service user to build trust and confidence and deliver the help I have been hoping he would receive. They go above and beyond for me and him, taking so much pressure off me as a long-distance next-of-kin and give me reassurance my father is being well looked after.