Bluebird Care Pontypridd

Office G, Business in Focus, Business Development Centre, Main Avenue, Treforest Industrial, Pontypridd CF37 5UR
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Top 20 award
9.9 40 Reviews
  • Bluebird Care Pontypridd, Pontypridd
Bluebird Care Pontypridd provides domiciliary care services that offer everything from 30-minute visits to full live in and respite care. They are passionate about promoting independence and quality of life, by providing bespoke care from outstanding, well trained, compassionate staff. As a minimum they endeavour to be open, honest, and transparent about what they can accomplish and their plan for achieving this. Their goal is to show clients what exceptional quality care and customer service looks like. Bluebird care is the largest provider of private care in the country. Being a market leader allows them to work with industry leading experts, enabling them to constantly adapt and improve their services, ensuring they provide the best quality of care.
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Care Provided by Bluebird Care Pontypridd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21.50
  • Weekly Live-in Care Fees: from £1350

Bluebird Care Pontypridd specialises in bespoke tailor made care plans to suit individual needs. Due to this fees will need to be discussed directly with them.


Please contact Bluebird Care Pontypridd to discuss this further.

These prices are only a guideline, please contact Bluebird Care Pontypridd to find out the exact price for your requirements.

Contact Bluebird Care Pontypridd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care Pontypridd to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nicola Ward (Manager)

Bluebird Care Pontypridd Reviews (40)

9.9

Bluebird Care Pontypridd has a Review Score of 9.9 (9.935) out of 10, based on 21 reviews in the last 2 years.
Over all time Bluebird Care Pontypridd has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bluebird Care Pontypridd
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Total of 40, showing 1-20
Review from Richard W (Nephew of Client) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
BlueBird carers are always responsive, professional and smart. They arrive in smart uniforms, engage with my uncle who is 86 and tend to his care needs. I am impressed with their service and they also answer the phone every time!
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Review from M V (Mother of Client) published on 23 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service since October2025.
Staff arrive punctually at the times agreed and are always pleasant.
Continuity of staff is important for personal care.
A great improvement on two previous providers.
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Review from David H (Son of Client) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care have been supported my parents for the last 12 months. The service they provide has been consistently professional and friendly. Both Carers on the ground and Office staff respond quickly if we have any queries. The company does a regular in-person review of the service they provide, where
any issues are discussed and dealt with. This has proved useful when some things needed to be adjusted or updated due to the progression of my parents' dementia. The app provides daily reports from the Carers, is very useful and provides reassurance. Initially we were concerned my parents would object to the Carers coming into their home. However, this has never been an issue, and my mother very much enjoys their company. That in itself shows you the level of compassion and professionalism Bluebird provide.
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Review from Caryl H (Client) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Bluebird for a while now.
I have Lymphadema and can't bend down to wash,cream & put wraps on myself.
Bluebird Team are very friendly, while staying professional also My legs have a lot of flair ups and I often have to go back under the care of the district nurse, But I am not treated
as a Nuscience. So pleased to have found you.
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Review from Mike M (Son of Client) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird have been caring for 99 yo mother since April 25 and we have been as a family very pleased with the whole package, from the managers, supervisor and especially the carers themselves. They visit my mother four times a day and are reliable, polite, pleasant but what's more my mother looks forward
to seeing them and has no issues about the way they care for her. I have no criticism about this care company and would recommend them.
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Review from K D (Daughter of Client) published on 22 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially provided morning care for my mother. Now provide home help for my father, whose needs are not as complex as my mother's. Mum enjoyed the visits from her carers, particularly the regulars, who she has kept in touch with since moving into residential care. I only met one of them during this
time, but she struck me as being friendly and efficient. My father has not raised any issues with me since he has been the service user and has built up a good rapport with his carers.
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Review from Suzanne W (Daughter of Client) published on 21 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Bluebird for the last few months of my father in laws life ,this enabled him to remain home with us .
He was always treated with care and dignity and we appreciate what you did for us as a family .
Many thanks to all the team .
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Review from Paul J (Son of Client) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the last 6/7 weeks my 86 year old father, who has mild dementia, has been receiving help from Bluebird Care in the form of a carer visiting every morning to help him with his medication, to make him cups of tea, breakfast or lunch, and to give him some company each day. My dad has been very impressed
by all the different carers and has only good things to say about the support they give him.


As I live 130 miles from my dad, it is good to know he has the support and care that he needs on a daily basis, and I have found that nothing is too much trouble for Bluebird, from offering to take my dad to a doctor's appointment, to organising his repeat prescription.


I am definitely very happy to recommend Bluebird Care.

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Review from Terry M (Nephew of Client) published on 26 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle has had Bluebird Care attending for over a 12 months with a call for just 2 days an evening and this service has been fantastic and very professional.
As the level of the care my uncle has been receiving is so good, I have asked if possible for this care to be increased from the original
2 days a week to 7 days a week .
This request was only asked for on December the 5th 2025, I have now had conformation that Bluebird have managed to provide this care for my uncle within just 2 days, Again this shows the care and commitment that the Bluebird team are providing to their clients, it is excellent.
I will say that as a family we know that my uncle will be cared for in a professional way with Bluebird.
Many thanks and I would recommend Bluebird Care to my friends as the care they provide is outstanding ..Thanks
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Review from Shan G (Daughter of Client) published on 1 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly 99 year old mother was receiving help from Bluebird Care from March/April onwards. She has a carer twice daily. She sometimes has the same carer for a day or two but more often than not she has
different ones. She is very fond of all her carers and when I see her in the mornings she will
repeat all that
has been said with a smile. Nothing is too much trouble for any of the carers, and as my mother is well
known for her saying "dont be mean with the cream". By this she means that she likes to have plenty of
cream to moisturise her dry skin and this is what she says to all of them when they take her into the
bathroom. The carers are so used to her saying this that they say it before her and my mother laughs.
To have them daily is a godsend. I have no worries that my mother is receiving the best care that she
can have and I have only good things to say about this agency.
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Review from June M (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One member of staff came to me at 7am to help me prepare for a hospital visit for a colonoscopy. I was unwell at the time and suffering from severe arthritis. I needed a lot of help and care and it was given to me in the best possible way. She was so kind, so caring and very professional. I could
not have had better care. . I have always been a very active independent person and never before needed assistance of such a personal nature, I will always be grateful to you.
I relocated to Pontypridd last June and live alone. I am so glad I found Bluebird care. I I now have a sense of security that they are there to help me. All best wishes and thanks to you all.
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Review from K P (Husband of Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience since having Bluebirds support in the requirements needed by my wife and I ,have been extremely efficient, caring and professional. We found the team adaptable and understanding to sometimes our changing needs. From first contact with the company,.we felt confident that we had made the
right choice .
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Review from Tanya B (Daughter-in-law of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Service have provided a great service at short notice.
All the carers who visited my mother in law were always caring and polite which made her feel safe and secure at a time when her family were absent. The carers notes provided reassurance that our relative was well and safe while we
were not able to be with her.
Every individual from day one have been professional. First contact with the care coordinator who has always replied to my emails promptly and another member of staff who completed the initial assessment through to the daily carers.
We will be using Bluebird in the future.
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Review from C D (Daughter of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having recently started using Bluebird's services for my mum, it has been so heartening for us to see what a great job has been done by her carers. Recently there was a bit of an incident where things became a little overwhelming and the carer on the day of this incident was absolutely superb. When
I got to meet her recently, it was so wonderful to see how great she is with Mum. To be honest- all of the carers have been great, but that incident was very stressful for the family, so it was reassuring to see that Mum was in such good hands. The family portal is brilliant too, allowing us to check in on how everything's going at the touch of a button.
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Review from S R (Friend of Client) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very lucky to receive outstanding care from the Bluebird Care Pontypridd team at such a difficult time. When we needed them at such urgency, the admin team made sure we had someone that night at such short notice.
The love, care and passion they showed towards the service user was phenomenal
and we really couldn't have wished for a better team to care for them, especially the last weeks of life.
A big special shout-out goes to two carers who went above and beyond every time. They were very professional, gentle and knowledgeable. Our service user described them as his 'lovely girls'.
They also offered outstanding care towards the service user's wife - they comforted her and listened to any concerns she may had and supported her with general 'chit chat' which made a difference to her.
As a good friend and neighbour of both, we were caring for the service user before his situation deteriorated and they took the pressure off us.
Thank you for everything - we'll always be grateful.
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Review from Tracey B (Daughter of Client) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care received from all the Bluebird Care staff. Very responsive and willing. I don't hesitate to recommend this agency who are looking after my parents. They are very responsive when I need to increase visits in the short term when my parents need extra help and the companionship offered by
all the carers is exceptional.
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Review from C B (Daughter of Client) published on 17 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided by Bluebird Care has been excellent in all respects. With Bluebird's advice and assistance, the worrying and stressful process of moving my Father from a Care Home back to his own home has been made seamless. Bluebird have been on hand to answer all my questions at the drop of a
hat, they are extremely responsive and knowledgeable and have gone above and beyond to make both my Dad and myself feel reassured. Now back at home with a live-in care package in place, we are so impressed with the level of care provided by Bluebird. My Dad is treated with complete respect, kindness and compassion. He has regained his dignity, and with delicious home-cooked meals, he is slowly regaining his strength. His carers are highly experienced and we feel confident that he is receiving the highest standard of care at all times.
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Review from Alison D (Client) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Keep up the good work! You're all excellent.
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Review from A F (Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Pontypridd and their careers have vastly improved my quality of life, personal care and well-being with their support, and I could not be more grateful to have their help. Their carers genuinely care, and you couldn’t ask for more kind, diligent, thorough and thoughtful carers. Also, the
admin team are very accommodating and patient, and will do their very best to get back to you with what you need, as soon as possible. I wish I could give them 10/5! If you are looking to have care, I couldn’t recommend Bluebird Pontypridd any higher!
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Review from Lynn A (Husband of Client) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service all round. Thank you.
Reply from Mo Fazal, Director at Bluebird Care PontypriddThank you for taking the time to provide such kind feedback.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Bluebird Care Pontypridd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Bluebird Care Pontypridd is calculated as follows: ( (116 Excellents x 5) + (8 Goods x 4) ) ÷ 124 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Pontypridd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 22 Sep 2025
Well-being
Good
Care and Support
Excellent
Leadership and Management
Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Bluebird Care Pontypridd

What Type of Services does Bluebird Care Pontypridd offer?

Bluebird Care Pontypridd offers Home Care.

How many Carers does Bluebird Care Pontypridd employ?

Bluebird Care Pontypridd employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Pontypridd to verify any information. View our terms and conditions. Bluebird Care Pontypridd has an Enhanced Service - more info.