Bluebird Care Pontypridd

Office G, Business in Focus, Business Development Centre, Main Avenue, Treforest Industrial, Pontypridd CF37 5UR
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9.9 32 Reviews
  • Bluebird Care Pontypridd, Pontypridd
Bluebird Care Pontypridd provides domiciliary care services that offer everything from 30-minute visits to full live in and respite care. They are passionate about promoting independence and quality of life, by providing bespoke care from outstanding, well trained, compassionate staff. As a minimum they endeavour to be open, honest, and transparent about what they can accomplish and their plan for achieving this. Their goal is to show clients what exceptional quality care and customer service looks like. Bluebird care is the largest provider of private care in the country. Being a market leader allows them to work with industry leading experts, enabling them to constantly adapt and improve their services, ensuring they provide the best quality of care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

Bluebird Care Pontypridd specialises in bespoke tailor made care plans to suit individual needs. Due to this fees will need to be discussed directly with them.


Please contact Bluebird Care Pontypridd to discuss this further.

Good to Know

Group/Owner

Person in charge

  • Nicola Ward (Manager)

Bluebird Care Pontypridd Reviews (32)

Total of 32, showing 21-32
9.9

Bluebird Care Pontypridd has a Review Score of 9.9 (9.932) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Pontypridd has 32 reviews.

Overall Experience

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Date Published

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Review from P R (Son of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by Bluebird Care Pontypridd for several months now and I am pleased to say that I cannot speak highly enough of the service they have provided. The carers are very considerate and nothing is too much trouble for them. They have built up an excellent rapport with my mother
and are very knowledgeable with regard to her needs. I would recommend Bluebird Care without reservation and cannot fault their commitment and professionalism in terms of management and carers alike. Thank you, Bluebird.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We take pride in delivering bespoke tailored care and are grateful for your kind words. I'm glad that our whole team has exceeded your expectations and am thankful for the opportunity to be able to support you.

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Review from Neil S (Son of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Bluebird for a little over a month I have found they have been most accommodating and the carers have been very kind and friendly to my mum who has dementia. Following a fall one of the carers stayed on the floor with her for almost 2 hours keeping her comfortable whilst awaiting the ambulance.
All the carers are lovely and the management is very approachable and understanding. I would have no hesitation recommending Bluebird to care for your loved one.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to review us. From the team here at Bluebird Care, we are grateful to have the opportunity to support you and exceed your expectations.

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Review from Julie C (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the manager came out to see myself and my dad to discuss his needs and care plan, I felt that Bluebird were the right company to provide the care required.
All the carers have been great with my dad who gets quite confused but they all deal with him very sympathetically. Although my
dad doesn't think that he needs carers, he always enjoys their company which is the reason for them visiting when I go to my office to work.
I would definitely recommend Bluebird to others, I have found them very easy and accommodating.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

We thank you for taking the time to review us. I'm glad that your father enjoys the care we provide him and gives you peace of mind he is in safe hands.

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Review from Christine H (Daughter of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently used Bluebird Care for my elderly mother whilst I was on holiday. As her main carer, this was the first time we had used a carers service and was very apprehensive. However, from the initial assessment, myself and my mother were made to feel at ease.
All the carers have treated my
mother with respect and made her feel safe and comfortable. She has enjoyed the additional company so much, as they have all been so kind and friendly that we are looking to continue the care. I would highly recommend Bluebird carers to others.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Christine, thanks for taking the time to write us a wonderful review. Our team thoroughly enjoyed working with your mother, and we're grateful that we can continue to support you.

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Review from Matthew M (Grandson of Client) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had an amazing respite service from Bluebird Care Pontypridd. They placed a live-in carer for my grandmother while we went on holiday. They quoted a very reasonable price and were responsive and professional from initial enquiry through to the final handover when we got home. They handled everything
while we were away, including liaising with her GP when it unexpectedly became necessary, and my grandmother even asked their carer to move in permanently!
Cannot recommend Bluebird enough. Having personal experience with several other agencies in the area, Bluebird were a breath of fresh air and will be our first choice from now on.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Matthew, thank you for your kind words; your feedback is important to us. We're grateful that we were able to provide the service you require and also exceed your expectations. Our carers thoroughly enjoyed spending time with your grandmother and were always on hand to support her.

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Review from S B (Son of Client) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has said to me on many occasions that she feels so lucky having Bluebird looking after her needs, as she says, "all her girls are fabulous, she can't fault any of them. She does have her favourites but says they are all fantastic. They have made her time so much more than it would have been. They
treat her with kindness, patients, and most importantly, dignity and care. I, myself, can't fault any of them; they are always punctual and dedicated to caring for Mum, and when we have a really bad day, not only do they lift Mum's spirits but mine too. They are more than a care team; they are our friends and support. Thank you all that have dealt with Mum; we could not have asked for any more than you gave.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for your kind words. We are grateful that we have been able to support both of you and exceeded your expectations.

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Review from Stephen D (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by Bluebird has been of a very high standard. The personal interaction in putting the plan in place was very reassuring and all of the team who have provided day to day care visits have been excellent. I would have no hesitation in recommending their service.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Stephen, We appreciate you taking the time to review our services and for the great feedback, you have provided. I hope we have exceeded your expectations and we endeavour to continue doing so. Thanks and Kind Regards.

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Review from Anne O (Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the very first customer of Bluebird Care in Pontypridd. The manager, came out and met with me and wrote up a care plan about me and my needs. And they have never failed to deliver what they promised. If I need to make any changes the manager comes back out and writes them down and then makes those
adjustments for me. She also sends me a rota each week so I know who to expect for my calls.
The whole team are lovely. Even the new girls who are still learning always try their best to get everything right for me. Nothing is ever too much trouble for them and they do everything I ask. I would not ever want to change care companies.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Anne,
We appreciate your kind words. It means the world to the team knowing that you wouldn't ever want to change care companies.
Thanks and kind regards

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Review from Gaynor W (Sister of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been given the confidence to know that Bluebird carers carry out care to a high standard they are, polite and friendly and was quick to adapt to situations that many carers would find distressing. They are professional accommodating transparent and any concerns are dealt with quickly. It is
easy to see that the carers are managed by competent caring and empathetic managers and are always happy to work with families to ensure the best outcome for their clients. I am very happy with the service.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Dear Gaynor, thanks for taking the time to review us. We are grateful that you are happy with the service provided and we have enjoyed working with you.

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Review from J C (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great.

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Review from N P (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Bluebird Care on behalf of my mother in November of 2021 a care plan was put in place very quickly and efficiently. I cannot recommend them enough. The few times that I have spoken on the phone or face to face they have been very professional.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to review our services. We are grateful that you found us helpful and professional. Our team thoroughly enjoys supporting your mother and it has been a pleasure working with you both. Kind Regards, Bluebird Care Pontypridd

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Review from Sara P (Niece of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care agency recently took on an element of my uncle's care package, commissioned by the NHS. It has been a pleasure to communicate with them from the outset. Any queries have been answered promptly and with a genuine sense of caring.
The managers and carers have all been very professional
in their approach - keen to ensure the service they deliver meets my uncle's needs. Every carer involved in delivering his care is highly conscientious, polite and friendly, taking the time to build a good rapport and promote his wellbeing. We are very happy with the service they provide.

Reply from Mo Fazal, Director at Bluebird Care Pontypridd

Thank you for taking the time to write a review, we are delighted you are happy with our service. It is a pleasure and a privilege to support your uncle.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Bluebird Care Pontypridd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Bluebird Care Pontypridd is calculated as follows: ( (82 Excellents x 5) + (6 Goods x 4) ) ÷ 88 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Pontypridd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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