Routes Healthcare (Wirral)

Gateway House, New Chester Road, Bromborough, Wirral CH62 3NX
Review Us
9.3 4 Reviews
  • Routes Healthcare (Wirral), Wirral
Routes Healthcare Wirral provides exceptional home care and live-in care services that enable people to maintain independence in their own homes. The team delivers care with genuine compassion and clinical expertise, focusing on enhancing quality of life while respecting individual preferences.

Care professionals take time to understand each person's unique needs, creating personalised care plans that reflect their daily routines, interests and priorities. All team members undergo thorough vetting, comprehensive training beyond industry standards, and regular supervision to ensure consistently high-quality support.

Services range from hourly visits to round-the-clock live-in care, covering personal care, household support, health management and specialist care for conditions including dementia and Parkinson's. The service maintains consistent staffing, helping to build trusting relationships between clients and carers.

Guided by their HOME values – Heartfelt connections, Open communication, Meaningful support and Empowering independence – Routes Healthcare Wirral handles every aspect of care delivery with professionalism and warmth. With local knowledge, 24/7 management availability and regular care reviews, the team provides reliable support that gives both clients and families genuine peace of mind.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £35
  • Weekly Live-in Care Fees: £1260 – £2000

Visiting Home Care from £21 per hour:
- Fully trained, dedicated carers
- Flexible support when you need it
- Personalised to your routines
- No hidden costs or surprises


Live-in Care from £1,260 weekly:
- Round-the-clock dedicated support
- One-to-one personalised care
- Maintain your independence at home
- Complete peace of mind for you and your family

These prices are only a guideline, please contact Routes Healthcare (Wirral) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Louise Murphy (Registered Manager)

Routes Healthcare (Wirral) Reviews (4)

9.3

Routes Healthcare (Wirral) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Routes Healthcare (Wirral) has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 4
  • 4
  • 4
  • 0
Reviewer Connection to Routes Healthcare (Wirral)
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from C S (Daughter of Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of your staff are absolutely amazing. I never have to worry about mum when she is in there care. Everyone of them are happy, respectful and show a lot of care towards my mum. I couldn't ask for a better company they deserve a bonus.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Wirral)

This is wonderful to hear! Thank you so much for your lovely review :)

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Daughter of Client) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely love everything about the service. Everyone is amazing and treat us and dad with respect and care.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Wirral)

Thank you so much for your lovely review, we're really happy to hear the difference our care professionals make for your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Denise J (Client) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Routes and the care I receive.
Reply from Cherelle Mcclafferty, Marketing at Routes Healthcare (Wirral)

Thank you so much for your 5-star review! Very happy to hear our care is making a difference for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jim T (Husband of Client) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has had the services and support of Routes Healthcare since May 2021. We have been shown the utmost courtesy and professional support. As my wifes main carer, I too have come to truly appreciate the way we care supported. My wifes condition has been enhanced by the care she has been shown. The
administration staff have also done so much for us over the years. We are very grateful to all concerned. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Routes Healthcare (Wirral) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Routes Healthcare (Wirral) is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Routes Healthcare (Wirral) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (1)

Louise

Louise Murphy

Job Title: Registed Manager Joined: 2022

Louise Murphy is Registered Manager at Routes Healthcare Wirral.


With many in health and social care, Louise brings both professional expertise and heartfelt dedication to her role at Routes Healthcare Wirral. As a Registered Manager, she leads our team with a commitment to excellence that balances clinical precision with genuine compassion.


Louise's leadership approach embodies our HOME values, creating an environment where both clients and staff feel empowered, valued and understood. "Every day, we have the privilege of making a difference in people's lives," says Louise. "That's what drives everything we do at Routes Healthcare Wirral."

Frequently Asked Questions about Routes Healthcare (Wirral)

What Type of Services does Routes Healthcare (Wirral) offer?

Routes Healthcare (Wirral) offers Home Care.

How many Carers does Routes Healthcare (Wirral) employ?

Routes Healthcare (Wirral) employs 53 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Routes Healthcare (Wirral) to verify any information. View our terms and conditions. Routes Healthcare (Wirral) has an Enhanced Service - more info.