City On A Hill Care

The live in night carer was exceptional & went beyond the call of duty & helped with extra hours in the daytime when off duty.

George and his team were incredibly gentle and professional with my wife. She was always clean and relaxed after their visits and they treated her with utmost dignity. Their patience and friendliness was very welcome at home.

City On A Hill Care were brilliant & my father loved the staff and he could be hard to please. They worked with me to iron out the teething troubles (my fault, not theirs) to continue looking after my dad till end of life, allowing him to be at home till the end.

City on the Hill was put in place to support my Grandmother with end of life care, they were In place for only four days until she was taken into the Hospice, but I was taken back by their Kindness and empathy.They delivered care in a professional manor and provided us as a family with excellent communication.They were a comfort at a very difficult time,I would Highly recommend them as a care agency

I'd like to thank the care team for the assistance they gave my husband and the help they were to me as I cared for him at home. They were polite, punctual and gentle in all dealings with us so I would recommend City On A Hill Care to others caring for a loved one close to death.

When dad was diagnosed with terminal cancer we was skeptical about having careres in our home but City on a Hill from the very first meeting put our minds at ease. The care and compassion they showed us was exceptional. We would not of been able to fulfill dads wish to be at home for his final weeks without them. I cannot recommend and thank them enough, especially Ann and Maureen.

Ali

Cheerful and helpful carers. I looked forward to them coming each day. I can't describe the pressure it took away from me. I could not have got through the last 3 months without their care and support. It allowed me to keep my husband, which is where we both wanted him to be.

City On A Hill Care staff provided much needed support when I needed it most. They were all professional & courteous & friendly. The live in carer was a tower of strength & much needed. I would have no hesitation in recommending the service provided.

The staff who came were always friendly and helpful, and did their best in difficult circumstances. Time and again they did that little bit extra to try and ensure my wife's comfort and looked after her needs with consideration compassion and skill.

Wonderful company, we had a live in carer for my mother who was on end of life after my father passed away. The carer was outstanding she couldn't do enough for my mum to make her last few months the best they could be. Always going above and beyond what was expected.

Thanks to Mercy and her team for all the care and support given to my aunt between September and October 2025. They have been so understanding and supportive to her over this period of time. So very much appreciated.

For the last few weeks of my mothers life she required home care twice a day. Can not fault the service. Cares were kind and understanding to my mothers needs and treated hrr with respect. Thank you for all your help.

On recieving the horrific news that my 91 year old mother only had 3 months left to live, I and all of my family were soooo apprehensive on what care she was going to get from not only her live in carer she was allocated but from the carers also popping in 3 or 4 times a day. We've all seen over the years the much publicised bad carers and some awful things they had done, but our fears soon disappeared on meeting all of my mums carers. I can honestly say I couldn't of wished for more polite, hard working caring people, we loved every single one of them who came to help my mother. All of the carers brought great comfort to my mother in her last 3 months, singing and dancing at times with her to Christian music and praying with her, especially as she was such a strong Christian herself. All I can say is Thank God my mother was sent her Angels to help her pass peacefully and as comfortably as possible, and not fearing passing away. Thank you ALL, I will always count you as my FRIENDS !!!

This care team took over 24 hour care from another care team as our Mums care needs changed drastically. They were kind, caring and trustworthy. They helped with personal care, medication also hospice doctor consultations in home. They communicated excellently about needing more meds more meals etc. They supported our mum whilst we weren't there but also supported us. They are completely professional but on a level that you feel supported with a friendly feeling. They cleaned our mums house before she had to go into a care home. We will be forever grateful for all they have done for our family. The managers were kind and friendly with access to the carers notes and support towards our family

When my uncle was discharged from hospital, he was keen that he should go back to his home and stay there. This was achieved until he died about a month later. NHS Continuing Healthcare contracted City on a Hill Care to provide a live-in carer with supplementary daytime care: the highest level of care they could provide at home. For most of this time, one individual was there for him for at least 22 hours a day. Although I was not local, we kept in regular contact. It was clear that she and my uncle bonded very quickly, and she was very caring and attentive to his needs, to the extent that I was worried about whether she would be able to maintain the pace. With the resources we had available, we managed to navigate the challenges that came up, and I believe we couldn't have done it without her. My uncle got his wish, and managed to stay at home until the end, and for that I am forever grateful.

We would like to thank you all for the care and compassion you showed our mum while she was having palliative care. Everyone was friendly and polite and couldn't do enough for us, our only criticism which is very minor is that not everyone wore the uniform or company fleece so if it was somebody you hadn't met before it was hard to tell if they were a genuine member of staff. Apart from this we can't fault the care you gave our mum under difficult circumstances

I wouldn't want any better care for my dad.

The substitute carers were all brilliant too and always appeared happy in their work.

All the staff were caring, professional, and a joy to have in our home, my husband really trusted them. Everyone was punctual , smart and clear in their roles, my husband was so clean and smart after their visits.