KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
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9.6 50 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • KML Kare Ltd

Person in charge

  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (50)

9.6

KML Kare Ltd has a Review Score of 9.6 (9.598) out of 10, based on 33 reviews in the last 2 years.
Over all time KML Kare Ltd has 50 reviews.

Overall Experience
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Date Published
  • 50
  • 9
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  • 33
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Reviewer Connection to KML Kare Ltd
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Total of 50, showing 1-20
Review from Paul M (Son of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We required care at very short notice and KML Kare were brilliant at providing this and really helped us out. The care itself was second to none with the carer being really supportive and friendly. I would have no hesitation in recommending KML Kare.
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Review from Katrina M (Daughter of Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum passed away at the end of April. We had another care provider but we weren't happy with the care. We were recommended KML and it was the best decision we made. The problem we had, had was Mum being upset by the fact that the other provider didn't send the same carers and sometimes it was men
and this upset Mum. We mentioned this to KML and we were provided with the same 2 carers and a 3rd if one had a day off. The 2 we had were fantastic, catered for all Mums needs and really cared for her. They supported us all as a family and we and Mum became very fond of them. We can definitely recommend this company. Regards Katrina and family.
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Review from Tracy M (Mother of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just want to say out standing staff looked after my mum i couldn't asked for a better team. care came from they hearts all prefect thank you so much for all you done. i would recommend this company if your looking for a care company. my mum was treated with dignity ,and respect,
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Review from M M (Wife of Client) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers come to my husband, and are so caring and compassionate and do a fantastic job.
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Review from S R (Client) assisted by family/friend published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care company started very quickly when I was poorly and the carers that have been coming regularly are very friendly, helpful and nothing is a problem. They go out of their way to support me daily. I find them very efficient and look forward to seeing them each day.
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Review from J F (Great-Nephew of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Although I've put down Nov 24 it covers several months of care for my Great Aunt. I have written this report as I still can't believe they are getting positive reviews. Overall, this company is not well led via their head office. I would suggest that carers are "trained" to a very minimal level. I
invited the manager to meet me at my great aunts home but she failed to turn up. Short list of outrageous behaviour but by no means exhaustive:
Carer failing to turn up at all for visit and to administer meds.
Carer turning up extra late and giving both morning and afternoon medication together. Carers completely unaware on how to correctly fill a hot water bottle.
These are just the MAIN danger points I noticed. Please think Twice before letting a this company look after any of your loved ones! I ended up reporting them to the QCC.
Reply from Kay Richmond, Owner/Registered Manager at KML Kare Ltd

Thank you for sharing your feedback. We are sorry to hear your negative experience and that we did not meet your expectations. Please be assured that all of our carers are trained to a high standard and strive to give the best possible service to all users. The Manager would welcome any visits to the office or arrange a meeting at your convenience, should you wish to discuss or outline any further issues.

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Review from M L (Wife of Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A particular staff member is an excellent carer for my husband. She has good balance of encouraging him to have a shower, change clothes, get dressed. Very polite, helpful tips for me, positive attitude & smiley.
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Review from S M (Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers are very keen & helpful in all I ask of them. Only one problem I find is that timing of their arrival a bit erratic. Early morning calls between 7-8 am is ok but then some days dinner time calls can be between 11 am & 2 pm. The later time isn't good for me as I am diabetic. The evening call is
anywhere between 6:30 & 9 pm. I would like to have a rota in place so I knew who was coming & what time.
Reply from Kay Richmond, Owner/Registered Manager at KML Kare Ltd

I do apologise in regards to the call times and will look into this immediately and thank you for the review.

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Review from M H (Wife of Client) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support we have received has been very good indeed. Each carer has arrived cheerfully, engaged with my husband and given thorough efficient care.
This care is essential for us & knowing that it can be immediately increased is important.
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Review from A M (Wife of Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been looked after with compassion, and dignity and the carer's interaction with him is marvellous. Despite his dementia they communicate their care and are vigilant, noticing any change in him i.e. skin issues etc. The carers we have also are supportive with me as I to have had medical
issues. I once said to them if I could bottle how you with my husband and show it people would have excellent access to care.
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Review from M P (Son of Client) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with all the care provided. The girls go above and beyond to give the best care experience.
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Review from P N (Client) assisted by family/friend published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls are very helpful, do most of what I require and are nice.
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Review from G M (Client) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First time with any carers and I was very nervous. There was no reason to be. My carers have been friendly and always come into my home with a smile and time for a little update on whats happening on the outside world.
They are always very caring and nothing is too much trouble for them. I love to
see them for the little chats and banter that we have. I feel very lucky to have the carers I have, they are a wonderful bunch of people who are doing a brilliant job looking after my care needs.
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Review from S H (Daughter of Client) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has a good relationship with her carers. They are always helpful and understand and explain any concerns with me. I feel happy most of the time knowing my mam has these girls looking after her. I know this helps me a lot when I am away from my mam.
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Review from S G (Daughter of Client) published on 18 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at KML Kare LTD have been amazing with my mum, she is not always the easiest of people and her condition has affected her greatly. The staff always manage to settle her and make her laugh and relax. The familiar friendly faces have made things so much easier. She may not always remember their
names, but she always says how lovely and caring they are. They have also been a massive support to Dad. It helps him on difficult days to have them coming in, often deflecting confusion and giving them both a friendly face to have a conversation with and help them both get through difficult days. When as a family we were on holiday, it helped hugely to know they were in safe hands daily.
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Review from W H (Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have had two particular carers for nearly a year now and I am over the moon with them. They always come on time and have polite manners. Always chatty and bring a smirk to us. Excellent carers, always trying their best.
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Review from K A (Daughter of Client) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My poorly mam was allocated care from KML and we were worried how it would go, having strangers come in to do personal care. We soon got to know the team who came in 4 times a day to shower, dress, feed and give meds. All of the ladies we had visit were wonderful, reassuring and caring without exception.
They cared for Mam in a very discreet manner and got to know her likes/ dislikes quickly. They reassured her when she was feeling poorly or confused and had a chat and laugh with her on her good days. Very professional at all times, I would not hesitate to recommend this company to anyone, in fact I already have! Communication between the ladies, their office and myself was clear and easy too.
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Review from Susan G (Client) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Up to now, I have always had a very positive experience with the staff of KML Kare. The girls are always very pleasant and friendly. They work very quickly and efficiently.
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Review from R D (Daughter of Client) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great with my mam. Very caring and understanding.
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Review from Robert M (Husband of Client) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful carers.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for KML Kare Ltd is calculated as follows: ( (138 Excellents x 5) + (29 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 184 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Frequently Asked Questions about KML Kare Ltd

What Type of Services does KML Kare Ltd offer?

KML Kare Ltd offers Home Care.

How many Carers does KML Kare Ltd employ?

KML Kare Ltd employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KML Kare Ltd to verify any information. View our terms and conditions. KML Kare Ltd has an Enhanced Service - more info.