KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
Review Us
9.6 50 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
Show KML Kare Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • KML Kare Ltd

Person in charge

  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (50)

9.6

KML Kare Ltd has a Review Score of 9.6 (9.598) out of 10, based on 33 reviews in the last 2 years.
Over all time KML Kare Ltd has 50 reviews.

Overall Experience
  • 39
  • 8
  • 2
  • 0
  • 1
Date Published
  • 50
  • 9
  • 16
  • 33
  • 17
Reviewer Connection to KML Kare Ltd
  • 17
  • 14
  • 5
  • 5
  • 5
  • 1
  • 1
  • 1
  • 1
Total of 50, showing 41-50
Review from Ross C (Client) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this care company is very positive. I've been paralysed for 20 years, I'm 42 years old and throughout the 20 years, I have had many different care companies. I rate this company the highest on performance, being on time to get me up and dressed and ready for the day. Very friendly
carers and they are in the job for the right reason, which is to care and unlike some care companies I've been with and this not being the case, so I feel very fortunate to have this care company getting me up in the morning. They have not failed me where many companies have, they can have you laying in bed 4 hours and you don't know where the carers are, but with this care company, I have found this not to be the case. I've been with other care companies where I've been asked if I could go out for my own tea because they didn't have the carers to make my tea but not the case in this company. Very satisfied. I would highly recommend it to anybody.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Simon S (Client) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always professional in their approach to my needs, always friendly and always a joy to see when they visit, I highly recommend this company. I have a disability and I am always listened to and always treated with respect.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth H (Client) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are very professional, attentive and understanding of my needs.
They always come in with a smile on their face, are engaging and check to make sure I have everything.
They are fantastic ambassadors to KML Kare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul R (Son of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care given to my precious mam in her last few weeks. Really lovely, professional and down-to-earth staff. A special mention to the young lad who used to actually sit and talk to my mam, even though their workload was exceptionally heavy. Do not let him go, he's gold dust!
The majority of
staff were excellent to be fair.
Would definitely recommend KML Kare in your hour of need!
Thanks to all the staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L S (Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good to have a company that understands patients' needs and have experience. This company has been very professional and would recommend them after having a bad care company previous. The manager is very good at her job and will listen, I don't think you will be disappointed with this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David H (Son of Client) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great carers who help my mam with her needs. Mam says her carers are always kind and happy to see her. Nothing is any trouble, they are always friendly on the phone and staff are happy to accommodate any changes to her routine.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan G (Daughter of Client) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent high standard of care given to my father.
The staff are dedicated and, most of all, caring.
The staff team are outstanding in the service they deliver and their reliability.
Most of all, the family know my father is in safe hands.
My father loves the staff and no wonder, as they are always
positive and arrive with a smile on their faces.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kirsty H (Daughter of Client) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team are amazing, don't know how I would manage without them. They are very friendly and looked after my mum incredibly well. The support I have had, especially from one member of the team in particular who helped me get overnight carers, is outstanding. Nothing is too much trouble. Thank you
so much for your care and for being there for me also.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stephen C (Husband of Client) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has MS and receives 4 domiciliary care visits per day from KML Kare. The support and assistance provided is excellent with dedicated and very competent carers. Visits are on time and thorough with flexibility when required, for example, two late visits when we were attending our daughter's wedding.
The carers have a good sense of humour and are familiar with the specifics of my wife's condition and demeanour. Communication with the company is also excellent and we are delighted to benefit from KML Kare's commitment, a truly excellent provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S W (Daughter of Client) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
KML Kare looked after my father who had Motor Neurone Disease. My father received impeccable service from this company. Everyone who dealt with my father, who had extreme complex needs, was nothing but amazing. Carers made my father feel extremely comfortable, they were not only supportive of his needs
but also the support they gave us as a family was crucial at such a very difficult and scary time. All staff were extremely knowledgeable, patient and always made my father feel like he was important. We are so thankful and grateful to have had their care and support during this extremely difficult time and wouldn’t hesitate to recommend this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for KML Kare Ltd is calculated as follows: ( (138 Excellents x 5) + (29 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 184 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KML Kare Ltd to verify any information. View our terms and conditions. KML Kare Ltd has an Enhanced Service - more info.