KML Kare Ltd

The Town Hall, High Street East, Wallsend NE28 7AT
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9.6 50 Reviews
  • KML Kare Ltd, Wallsend
KML Kare Ltd gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • KML Kare Ltd

Person in charge

  • Kay Richmond (Registered Manager)

KML Kare Ltd Reviews (50)

9.6

KML Kare Ltd has a Review Score of 9.6 (9.598) out of 10, based on 33 reviews in the last 2 years.
Over all time KML Kare Ltd has 50 reviews.

Overall Experience
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Date Published
  • 50
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  • 33
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Reviewer Connection to KML Kare Ltd
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Total of 50, showing 21-40
Review from E T (Client) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are excellent, but the organisation is somewhat faulty - times are inefficient and due to rotas not being corrected, can be two to three hours late. The carers are an impressive team.
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Review from Gillian E (Daughter of Client) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the service provided by the carers, the staff are a credit to your company, very caring, attentive to the needs of my elderly and very infirm Mother, extremely helpful, goes above and beyond, nothing is too much trouble.
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Review from Pamela O (Daughter of Client) published on 3 May 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
We want to praise the carers at KML, especially one staff member in particular who went above and beyond with her care of my mother. She built up trust and a great rapport with my mother and family, we actually looked forward to her coming. At the beginning obviously we were trying to get into a routine,
we asked if the staff member could be the permanent carer through the manager, as this was a very difficult time for us all and wanted continuity and calm. The manager agreed to this saying obviously when the permanent carer was off another staff member would step in. Everything seemed to be on track and running smoothly, we texted the manager to make sure everything was in place before I left on the Wednesday, but she never bothered to answer my text, up to this day. The staff member we wanted to be the permanent carer never came again even though we were told she would be the primary carer for my mum. Sadly my mother passed away in the early hours of Tuesday morning 23/4/24. When you deal with the management, my advice is get your wishes in writing. The staff member we wanted to be the permanent carer made a difficult situation bearable, she is a credit to KML.
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Review from C J (Next of Kin) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The next of kin would like to thank all of the carers who attended to help with my husband/our dad. The team were always there to provide help and support. It was lovely to have some banter during a difficult time. There was a running joke of 'What time will you be back?' which always brought a smile
to everyone.
Thank you to all concerned and keep up your good work. Our dog misses giving you all a loud welcome!
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Review from H K (Daughter of Client) published on 6 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KML Kare have been involved with caring of my dad for over a year now. It was hard for him to adjust at first but the lovely ladies and gent who have been helping him soon put him at ease. He now looks forward to them coming and not just to help him with day-to-day things but the laughter and banter
they share. KML don't just provide the essentials for my dad they keep his spirits up and the will to carry on. Thank you to all the staff you are all so appreciated beyond words, thanks again.
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Review from J S (Daughter of Client) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a time of uncertainty for our family on the return of my mother from hospital, we have found the carers to be very friendly and empathetic with her situation. They are very helpful and aware of my mother’s needs. They are punctual and trustworthy and we are very happy with the care being given.
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Review from Gillian W (Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with the care company that I have is brilliant and I have no concerns as everyone is very friendly. The carers are willing to do anything for me, they also go and do my shopping for me twice a week.
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Review from Tom B (Brother of Client) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are invariably pleasant and helpful and often do their work with diligence.
There’s often time for banter which can raise my sister’s spirits.
I recommend KML - I feel that my sister is in safe hands.
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Review from Tracy T (Client) published on 6 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with this company has been excellent. They are all very caring and professional. They are all lovely and attentive and always make me laugh. Thanks so much for all your help. I appreciate the women and men. 10/10.
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Review from Dorothy G (Wife of Client) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From early November till the day my husband died, 3rd January 2024, the care that was provided by all the carers from KML Kare who came to help me care for my husband was exemplary. I cannot praise them enough. They treated my husband with kindness, respect, and even had a bit of a laugh with him at
times. They are all special people.
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Review from David M (Son of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers from KML Kare cared for my father who was fast tracked for care at home in North Tyneside. During this time my father was provided with with the utmost care and dignity till his end of life. Not only did they provide my father the care needed, but were a great support to the family who were
able to offer advice and empathy during a very difficult time.
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Review from Carol B (Daughter of Client) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was fast-tracked to KML in August 2023. I cannot fault the care and attention she was given by both the carers that attended my mum, but also of all the staff involved. Very professional, caring and easy to communicate with, especially if there were any issues.
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Review from Brenda B (Client) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the carers I've got now. They make my life worth living. Very caring. First carers were ok, but not as caring.
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Review from Jan C (Daughter of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff who helped care for my mam in the final weeks of her life. She was treated with so much care, consideration and dignity. The support we received from them as a family was brilliant. You were all wonderful. Five stars hardly seem enough for the care you all provided. Registered Manager,
you have an excellent team. Would highly recommend. Thank you all.
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Review from Paul J (Husband of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First time needing carers in our home before and to say we were apprehensive is an understatement. Carers are all first class. Friendly, polite and understanding of our needs. Had a few phone calls with the management team, just to sort out our personal needs regarding times etc and they couldn’t be
more accommodating. So far we have received so much help in a trying time for our family. Would definitely recommend this company from first hand experience dealing with them.
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Review from Richard B (Husband of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is physically disabled and gets 4 visits a day from KML Kare Ltd. We have struggle in the past with care companies not providing carers or going out of business and leaving us hanging. This has been very stressful for me as my wife has had to go into care homes for long periods.
KML have provided
consistent care for over 12 months, not missing appointments. The staff are friendly, good at communicating and making my wife laugh. They treat her with dignity ensuring her physical needs are met. They have enabled me to continue working, contributing to society and removing stress from my life. The managers are good at communicating and dealing effectively with any changes. I would recommend the company to any other disabled person.
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Review from Jackie C (Daughter of Client) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team are lovely and have a great approach with people and their families. The manager is helpful and answers enquiries whilst managing a busy service. They all seem genuinely caring and interested in making service users and their families as comfortable as possible.
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Review from Lesley W (Daughter of Client) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What an amazing team. They took care of my mum in her last few weeks and I couldn't have asked for a better bunch of people to come into our home 4 times a day to provide my mum and ourselves with the care and support we needed. They attended to all of Mum's needs both physically and mentally. They
offered the right level of humour when needed and made my mum feel very special in her final days. They definitely went above and beyond what we had expected from a care team.
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Review from G K (Daughter of Client) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who are looking after my mam are amazing, they are so caring and friendly, my mam really likes them and is comfortable with them. The girls go above and beyond to make sure she is comfortable and has everything she needs. These girls deserve recognition for what they do, 5 stars out of 5
stars isn't enough they deserve lots more.
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Review from E S (Husband of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
KML Kare have provided home care service to my severely disabled wife for a little under year now.
The staff have proved to be very professional in their attitude and in the manner in which they deliver her personal care and provide for her daily needs.
In, not always the easiest of circumstances,
they have shown not a little good humour, much patience with lots of compassion and a good understanding of my wife's physical and mental limitations.
I would not hesitate to recommend KML Kare to anyone looking for an outstanding care provider.
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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for KML Kare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for KML Kare Ltd is calculated as follows: ( (138 Excellents x 5) + (29 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 184 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KML Kare Ltd is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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