Living at Home Swansea

My family member has been very well supported by Living at Home. They provide her with person centred care by way of 2 social calls a week. They will also support with shopping. They have worked hard to get the right carer to meet her needs which has been great. Office staff are also friendly and efficient.

The carers don't just wash them but help with washing and various cleaning jobs, changing the bedding and even sewing on buttons.

Over the last two years, we have found the staff and carers of Living at Home to be very professional and friendly. The carer that Jo chose for my mother after her initial visit has particularly been fab, she goes above and beyond, and they have become friends. My mother has Alzheimers and during her visit they do art, a bit of singing, play games and generally have a good laugh. At first, I was very anxious about leaving my mother with anyone so that I could have a break, but it has turned out to be a positive experience both for her and for me. My mother enjoys the visits and gets some extra stimulus. If there is anything you want to discuss, the girls at the office are always ready to help. Living at Home were recommended to us by a neighbour who was pleased with the service and I would highly recommend them to anyone thinking about getting a carer.

My dad has had fantastic care from Living at Home, it is the highlight of his week when he goes out for a walk and a coffee for 2 hours. My dad has Alzheimer's and they are so excellent with him. He takes pictures every time he is out and spends hours looking at the pictures afterwards. It is such an amazing service and really life changing for my dad and my mum to be able to have two hours for herself knowing my dad is so happy and so well cared for. I can not speak highly enough of the staff at Living at Home. They have been fantastic and come out to the house to help my dad with his memory by playing memory games. My dad is very happy now and the time out with Living at Home staff have really made his life so much more happy and positive and it really had been life changing for our whole family. Living at home really are an truly fantastic professional and caring company.

Living at Home carers have supported my parents and then my dad after my mum passed away, with great care and warmth. We have been so grateful for their care during a really difficult time. My dad looks forward to their visits and the staff really go above and beyond to make the sessions enjoyable. It is helping him to maintain his social life and independence.

We have been using living at home for a number of years to support dad and now mum, and they are not just professionals they are also friends. Mum looks forward to their visits for their help and support but also the companionship. They always treat her with dignity and respect and kindness. The office based staff are always very supportive too and will go out of their way to try and help, even at short notice. A big thank you!

We have used Living at Home for our mum since August 2024 so this review is based on our whole experience. There is simply one word that describes all the carers that come to see Mum and provide companionship for her at times we are unable to. That one word is AMAZING!! All the carers take interest in Mum and spend the time with her chatting so that she can remember periods of her life fondly. We were so lucky to have found this service with Living at Home it was exactly what we want for Mum. Thank you all for everything you do.

When I have requested adjustments with times or dates, office staff have also been very helpful.

From inception, they have provided us all with a caring and professional service. The management team are excellent, always providing efficient and attentive communication. Their online portal is also an invaluable tool and intuitive to navigate. Most importantly, the carers who attend to my mother are reliable, kind and provide a respite for my father. They treat my mother with respect and provide the care that she requires. Thanks to all the team.

I cannot say enough about how Well Living at Home looked after my late 92 yr old father -in -law They stepped in to help us after he returned home after a hospital stay. He needed help at home desperately and as we were both working we were extremely worried and stressed about how he would be able to remain independent and live on his own in his home going forward. After a home assessment carers started calling within a few days which was a huge relief to us knowing that someone was calling every other day seeing to his needs as well as providing some social interaction with people other than myself and my husband as he was then housebound. I would highly recommend the company to anyone looking for home care for any loved ones.

My family needed immediate help and support when my 94-year-old father was discharged from hospital without a care plan in place. I called Living at Home and spoke to a particular member of staff, who was professional, sympathetic, and extremely helpful. Within an hour of my dad arriving home from hospital, this staff member came to our house and conducted an assessment. She was wonderful with my dad, she treated him with the utmost respect and dignity. A daily care plan was put into place starting the following morning. The carers who attended my dad were fantastic, they were highly skilled, professional and even took time to ensure that as a family we were managing. I highly recommend Living at Home, the service we had was outstanding.

Living at Home has provided truly wonderful care for my mother. The companionship calls have made a world of difference - her wellbeing has noticeably improved, and it's been heartwarming to see her build trust and genuine friendships with her carers. The consistency of care has brought comfort not only to her but to our whole family. It's been money well spent for peace of mind and a brighter, more connected life for Mum. We're so grateful.

My nan loves all the women who come to visit her. She loves to tell me all about them. I haven't seen her so happy and chatty in a very long time. She was very nervous about having this type of support when the family first mentioned it to her but with the gentle approach of living at home, it's really worked out well.

My mother has really benefited from Living At Home Services. This gives me and my family peace of mind knowing how supportive the team are. My mother absolutely loves her carer, they have a great relationship! I find it really easy to communicate with the company!

I would recommend her to any patient or family.

Living at Home's staff has consistently exceeded our expectations with their attentive care, especially during challenging times. They swiftly stepped in to provide daily support for my mother-in-law's recovery and continue to assist her each morning, which has been a great comfort to our family. We're thankful for their skilled care and wouldn't hesitate to recommend them. It's reassuring to know they're always there when we need extra help.

She looks forward to the carer visits every day and the carers are always happy to see her and take really good care of her. I work full-time so cannot care for her on my own and Living at Home have been doing an excellent job, without their help I don't know what we would do.

Great service, excellent staff, would recommend.

We cannot recommend the director and the whole team highly enough. Nothing was ever too much trouble and communications were above and beyond. We used Living at Home for 14 months with numerous changes to the care package, they obliged willingly at every request. They were professional, punctual and so very, very kind, sensitive and caring. They supported our family as well as my mother-in-law for which we are extremely grateful. Having peace of mind that she was getting the best care whilst being able to stay at home was invaluable. The app was invaluable to know how each care visit had gone as we don’t live locally, it flagged up any presenting issues as soon as they arose. The director or another member of staff were always on hand to work with us to offer solutions to real time situations which was again above and beyond. The care home placement was only possible through with their help and wonderful care. We would recommend them to anyone with a relative in need of care/companionship at home.

The staff have been incredible. The managing director went above and beyond by caring for my mom's pet when it was unwell, and she continues to provide excellent care for my mom. She often takes her to visit local attractions like the beach and cafes, which has been wonderful. I feel much more at ease now that my mom is living at home with this additional support. It's reassuring to know that I can always call the office to request changes in routines if needed. They make it clear that nothing is too much trouble.