GoodOaks Homecare - South Oxfordshire

Unit C12, Didcot Enterprise Centre, Hawksworth, Didcot OX11 7PH
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9.9 24 Reviews
  • GoodOaks Homecare - South Oxfordshire, Didcot
GoodOaks Homecare provides Live In care services across Oxfordshire, designed to make sure that clients can continue to live as independently as possible.

All services are personalised, and the team of professional care providers are always happy to be flexible, working around the unique needs and preferences of each client. They offer a variety of services, from personal care to help attending doctor’s appointments or social events.

Whether you are looking for support for yourself or a loved one, with a recent CQC rating of Good (January 2020), you can trust the qualified team to provide high quality care services no matter your requirements.

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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

"At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation."

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Becky Stevenson (Manager)

GoodOaks Homecare - South Oxfordshire Reviews (24)

Total of 24, showing 21-24
9.9

GoodOaks Homecare - South Oxfordshire has a Review Score of 9.9 (9.879) out of 10, based on 10 reviews in the last 2 years. Over all time GoodOaks Homecare - South Oxfordshire has 24 reviews.

Overall Experience

  • 22
  • 1
  • 0
  • 1
  • 0

Date Published

24
3
4
10
14

Review from S D (Daughter of Client) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support Dad and I have received at a very difficult and fast-changing time from all the staff has been empathetic, responsible and flexible. I can't praise the service we have received enough. Many thanks to the team.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Hello SD, thank you very much for your review, I know the team enjoy very much visiting your dad.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn D (Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The director provided long-term care for my father a few years ago and has kept in touch with the family. Since taking on the Good Oaks franchise, he stepped in at very short notice and as usual, his care was excellent. He has now provided us with a carer who seems to be very confident and competent.
I have yet to meet her as I live so far away from my father but will be doing so very soon.
We have committed to ongoing daytime care through Good Oaks in view of this excellent start.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne H (Daughter of Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided has been exemplary. The people who run this home care service are grounded, knowledgeable and genuinely interested in the client. In my case, care is being provided for my Dad. The team has answered all of my questions promptly either on the phone or via email. I can highly
recommend them.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Many thanks for your kind review. It is a pleasure to provide our service to your father and yourselves.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn T (Daughter of Client) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The company stepped in at short notice to help keep my Mum at home.
Started off well but soon became apparent that the company appears to be struggling to resource the service without bringing in agency staff.

Reply from Alan Hounsell, Director at GoodOaks Homecare - South Oxfordshire

Thank you very much for your review. From the initial assessment we placed one of our Live-In Carers with you within 5-6 hours. We did advise that the covering carer let us down at the last minute and that we would be using an agency carer to cover the 2 weeks break from the initial carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for GoodOaks Homecare - South Oxfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for GoodOaks Homecare - South Oxfordshire is calculated as follows: ( (52 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - South Oxfordshire is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

Meet the Team (3)

Alan

Alan Hounsell

Job Title: Owner

Joined: 2022

Alan is the owner of Good Oaks Abingdon. He worked in care as a live in care when he arrived in England in 2019, from South Africa.

Janet

Janet Hounsell

Job Title: Owner

Joined: 2022

Janet is the owner of Good Oaks Abingdon. She has worked in the hospitality industry for most of her working career.

Becky

Becky Stevenson

Job Title: Registered Manager

Joined: 2022

Becky has been in the care industry for 28 years. Starting off as a carer in a care home. She has experienced all care settings from Care homes/respite care/mental health wards/home care.

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