Warren Homecare Suffolk

1 Wallis Court, Bury St Edmunds IP28 8TL
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6.9 6 Reviews
  • Warren Homecare Suffolk, Bury St Edmunds
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Person in charge

  • Fatema Chowdhury (Manager)
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Warren Homecare Suffolk Reviews (6)

6.9

Warren Homecare Suffolk has a Review Score of 6.9 (6.943) out of 10, based on 6 reviews in the last 2 years.
Over all time Warren Homecare Suffolk has 6 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 3
Date Published
  • 6
  • 2
  • 2
  • 6
  • 0
Reviewer Connection to Warren Homecare Suffolk
  • 4
  • 1
  • 1
Total of 6, showing 1-6
Review from M B (Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Warren Homecare between October 2022 - August 2025 and was lucky enough to have several different female carers during that time. They were all kind, caring and professional in supporting me for personal as well as social care. They arrived with a smile and nothing was ever too much trouble.
Sadly most of the female carers working in my area have left the company now so I am also moving on. I always got on well with management staff and we communicated well. I am sure to cross paths with staff at Warren Homecare and wish them well for the future.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare Suffolk

Thank you so much for your lovely feedback and for sharing your experience with Warren Homecare. We are delighted to hear that our carers supported you with kindness, professionalism, and a positive attitude throughout your time with us, and that you always felt well cared for. We're sorry to see you move on but completely respect your decision. We would also like to reassure you that we now have a strong team of female carers working with us again, and we're pleased to be growing our service in your area. We truly appreciate your kind words about both our care and management team, and we wish you all the very best for the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Peter T (Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely hardworking and excellent carer. They are always cheerful, polite, and very helpful. Their caring nature makes a real difference in my day, bringing positivity and comfort. Nothing is ever too much trouble for them, and their support has been truly appreciated. I feel fortunate to have
such a dedicated and kind person looking after me.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare Suffolk

Thank you so much for your kind and thoughtful feedback.We are truly pleased to hear that you have had such a positive experience. Your words are a great encouragement to our carer and the entire team. It's always our goal to ensure that the care we provide is not only professional, but also compassionate and person-centred. We will make sure your lovely message is passed on to the carer-it will mean a great deal to them. Please don't hesitate to let us know if there's anything else we can do to support you further.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from G S (Friend of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company should not be operating in my opinion. The management were rude when I rang to complain. Bad care includes leaving a wet bed, simple breakfast of toast not edible. Washing the client from the feet up using the same flannel! Medication not administered correctly. Medication gone missing.
Rough handling of the client when washing. The key to the house missing from keysafe. The outside porch door was left wide open all night after the last call. The commode left dirty. Two or three of the many of carers very nice but overall definitely not carers for a client on palliative care.
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Review from Ann P (Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a leg injury Warren Care support me daily, enabling me to have a shower daily. It is important that I maintain my independence, each carer delivers my care promoting my independence, dignity and respectful at all times. Nothing is too much trouble, before my call ends I am always asked if
there is anything else they can help me with, on one occasion I was feeling unwell and needed an over the counter medication, which the carer got for me and brought it back to me ensuring I had what I needed, going above and beyond. I have never had an occasion when my care has had to be cancelled by them. I have not had any issues, but if I did I feel confident that I could discuss this with the management, and it would be addressed, the management team work shifts too so a good relationship is formed. I have worked within the care sector, so I suppose I have high standards, Warren Care has exceeded my expectations and are enabling me to carry on living independently, a fantastic care team!
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Review from Robert C (Son of Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Even one star is too much praise for this company's performance and the lack of care provided.
Carers turn up anytime, not when requested. Most cannot speak English, most just stand in the corner of the room smiling saying nothing
The hygiene of some individuals is poor wearing old plastic gloves
which are filthy and dirty from previous visits, with penned comments on the back of them. Most only stay for 5 minutes then go, at best 10-15 minutes is the maximum stay nowhere close to the 30 minutes we pay for.
Tried to get my Mother to take her time-critical medicine over two hours earlier than should of, only an hour or so since she took the lunchtime prescription, thank god she had the sense to say no.
For example, we phoned to see if they had actually turned up one day and the woman shouted to another man have you been to to see.... He answered yes saw her today and gave her a shower. What the hell ...we do receive or ever asked for this service from them, sums it up, they don't care.
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Review from John B (Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor hygiene, unable to understand some basic requests. Refuse to wear an apron whilst preparing food even though just coming from a very ill patient a couple of doors from me. Whilst their personality is fine their basic training in food preparation seems non-existent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 6.9 (6.943)

Overview of Review Score

The Review Score of 6.9 (6.943) out of 10 for Warren Homecare Suffolk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.9 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.943 for Warren Homecare Suffolk is calculated as follows: ( (17 Excellents x 5) + (18 Very Poors x 1) ) ÷ 35 Ratings = 2.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Warren Homecare Suffolk is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Warren Homecare Suffolk

What Type of Services does Warren Homecare Suffolk offer?

Warren Homecare Suffolk offers Home Care.

How many Carers does Warren Homecare Suffolk employ?

Warren Homecare Suffolk employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Warren Homecare Suffolk to verify any information. View our terms and conditions. Warren Homecare Suffolk has an Basic Service - more info.