Warren Homecare Suffolk

1 Wallis Court, Bury St Edmunds IP28 8TL
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8.5 12 Reviews
  • Warren Homecare Suffolk, Bury St Edmunds
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9.7

Care Provided by Warren Homecare Suffolk

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Fatema Chowdhury (Manager)
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Warren Homecare Suffolk Reviews (12)

8.5

Warren Homecare Suffolk has a Review Score of 8.5 (8.526) out of 10, based on 12 reviews in the last 2 years.
Over all time Warren Homecare Suffolk has 12 reviews.

Overall Experience
  • 7
  • 2
  • 0
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  • 3
Date Published
  • 12
  • 7
  • 8
  • 12
  • 0
Reviewer Connection to Warren Homecare Suffolk
  • 5
  • 4
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from J B (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers for Mum have been so friendly and very helpful with all of Mums needs.. She said that they have all been great and said that she will miss them all for the morning visits, but feels she can cope on her own. That's is all thanks to all of the carers that have looked after Mum.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you so much for your kind message. We are truly pleased to hear that your mum has had such a positive experience with our carers and that they have supported her so well with her needs.

It's especially lovely to know that she feels more confident and able to cope independently now-that is always our goal, to support people in building confidence and independence. We understand that ending visits can be emotional, and it means a great deal to hear that she will miss the carers, which speaks volumes about the relationships they have built.

Please pass on our very best wishes to your mum. We will also ensure your kind words are shared with the care team-they will be very proud to hear this feedback.
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Review from Mary C (Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always very helpful assisting my needs and asking if they can do anything more before they leave, so I am happy to say am pleased with Warren's Home Care. I would recommend your Company to anyone who may need you in the future.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you very much for your kind feedback. We are delighted to hear that our carers are meeting your needs and always taking the time to check if there is anything more they can do before leaving.

Your recommendation means a great deal to us, and we are very pleased that you are happy with the support provided by Warren's Home Care. I will be sure to pass on your lovely comments to the care team-they will truly appreciate it.

Thank you again for taking the time to share your experience.
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Review from Jan C (Wife of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received daily care from your Carers. Since last December 2024. They are kind, caring and very efficient. They listen to what my husband wants and needs and support him in gaining some independence by assisting with his exercises from our physio. They have a laugh and motivate him every
morning. He really looks forward to them coming every morning and night. As his wife I have benefited so much from the carers coming in. They are very respectful of our home and family life. We would be lost without them.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you so much for your heartfelt message. We are truly delighted to hear how well your husband has connected with our carers and how their support has made a positive difference to both of you.

It's wonderful to know that their kindness, professionalism, and encouragement have helped him regain confidence and independence, especially with his physio exercises. We're equally glad that their presence has brought you comfort and ease in your daily routine. Respecting your home and family life is incredibly important to us, and it's lovely to hear that this has been your experience.

Your feedback means a great deal to our whole team. We will make sure your kind words are shared with the carers who support you-they will be very touched.

Thank you again for taking the time to share this. We're honoured to be part of your family's journey.
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Review from P B (Daughter of Client) published on 18 November 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are on the whole very good. New staff are sometimes uncertain but that is to be expected and resolves with time. They are mostly punctual and will explain if late what is the reason they are late.
They do whatever is asked of them. There is a core of staff that we have got used to. For the
elderly this familiarity and trust is Important. The ones that come regularly, Ali, Ram, Babar, Karan, Amit, and Nisha are used to our routine and know what is expected. This helps the visits run smoothly.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you so much for taking the time to share your feedback.

We are really pleased to hear that our carers have been providing you with a reliable and supportive service. Your recognition of their punctuality, kindness, and willingness to help means a great deal to us.

We understand how important consistency and trust are, especially for our elderly service users. It is wonderful to hear that our regular team-Ali, Ram, Babar, Karan, Amit, and Nisha-have built that familiarity and confidence with you. We will ensure they receive your positive comments.

We also appreciate your understanding regarding new staff and are committed to ensuring they receive the support and training they need to quickly become confident in their roles.

If there is ever anything more we can do to support you or improve your experience, please don't hesitate to let us know.

Warm regards,
Warren Homecare Team
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Review from C J (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Warren Homecare (WH) have been supporting mum since March '25, after she came home from a hip replacement. They have been supportive and helpful. Mum can be a challenge at times and does get upset with the carer on the odd occasion, as she feels she can do most things herself when in reality she does
need support. When matters arise, I raise these with the head office and these are dealt with, such as changes of medication, additional assistance. Any problems the carer will call me and we get them resolved. Overall WH enable mum to stay at home, which is what she wants, so very happy to have them support her.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you very much for taking the time to share your feedback. We're really pleased to hear that your mum is happy being supported at home and that our team has been able to assist her in maintaining her independence after her hip replacement. We truly appreciate your open communication and the way you work with us to resolve any concerns - this partnership helps us provide the best possible care. Please don't hesitate to reach out if there's ever anything more we can do to support your mum. Kind regards, Warren Homecare Team
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Review from R F (Daughter of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone whom I have interacted with at Warren Homecare has displayed exemplary skills in efficiency and professionalism. Special thanks to Fatema and also all of the carers who visit Mum twice daily and take her shopping once a week. It means the world to know that there are people out there doing
such sterling work for those less fortunate in the community
Reply from Fatema Chowdhury, Manager at Warren Homecare SuffolkThank you so much for your kind words and wonderful feedback. We truly appreciate your recognition of our team's effort and dedication. It means a great deal to know that our support has made a positive difference to your mum's wellbeing and daily life. We will make sure to share your message with the carers and the rest of the team, who will be delighted to hear it.
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Review from M B (Client) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used Warren Homecare between October 2022 - August 2025 and was lucky enough to have several different female carers during that time. They were all kind, caring and professional in supporting me for personal as well as social care. They arrived with a smile and nothing was ever too much trouble.
Sadly most of the female carers working in my area have left the company now so I am also moving on. I always got on well with management staff and we communicated well. I am sure to cross paths with staff at Warren Homecare and wish them well for the future.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you so much for your lovely feedback and for sharing your experience with Warren Homecare. We are delighted to hear that our carers supported you with kindness, professionalism, and a positive attitude throughout your time with us, and that you always felt well cared for. We're sorry to see you move on but completely respect your decision. We would also like to reassure you that we now have a strong team of female carers working with us again, and we're pleased to be growing our service in your area. We truly appreciate your kind words about both our care and management team, and we wish you all the very best for the future.
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Review from Peter T (Client) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely hardworking and excellent carer. They are always cheerful, polite, and very helpful. Their caring nature makes a real difference in my day, bringing positivity and comfort. Nothing is ever too much trouble for them, and their support has been truly appreciated. I feel fortunate to have
such a dedicated and kind person looking after me.
Reply from Stevie-Marie Zaidi, Director / Registered Manager at Warren Homecare SuffolkThank you so much for your kind and thoughtful feedback.We are truly pleased to hear that you have had such a positive experience. Your words are a great encouragement to our carer and the entire team. It's always our goal to ensure that the care we provide is not only professional, but also compassionate and person-centred. We will make sure your lovely message is passed on to the carer-it will mean a great deal to them. Please don't hesitate to let us know if there's anything else we can do to support you further.
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Review from G S (Friend of Client) published on 9 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
This company should not be operating in my opinion. The management were rude when I rang to complain. Bad care includes leaving a wet bed, simple breakfast of toast not edible. Washing the client from the feet up using the same flannel! Medication not administered correctly. Medication gone missing.
Rough handling of the client when washing. The key to the house missing from keysafe. The outside porch door was left wide open all night after the last call. The commode left dirty. Two or three of the many of carers very nice but overall definitely not carers for a client on palliative care.
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Review from Ann P (Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a leg injury Warren Care support me daily, enabling me to have a shower daily. It is important that I maintain my independence, each carer delivers my care promoting my independence, dignity and respectful at all times. Nothing is too much trouble, before my call ends I am always asked if
there is anything else they can help me with, on one occasion I was feeling unwell and needed an over the counter medication, which the carer got for me and brought it back to me ensuring I had what I needed, going above and beyond. I have never had an occasion when my care has had to be cancelled by them. I have not had any issues, but if I did I feel confident that I could discuss this with the management, and it would be addressed, the management team work shifts too so a good relationship is formed. I have worked within the care sector, so I suppose I have high standards, Warren Care has exceeded my expectations and are enabling me to carry on living independently, a fantastic care team!
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Review from Robert C (Son of Client) published on 8 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Even one star is too much praise for this company's performance and the lack of care provided.
Carers turn up anytime, not when requested. Most cannot speak English, most just stand in the corner of the room smiling saying nothing
The hygiene of some individuals is poor wearing old plastic gloves
which are filthy and dirty from previous visits, with penned comments on the back of them. Most only stay for 5 minutes then go, at best 10-15 minutes is the maximum stay nowhere close to the 30 minutes we pay for.
Tried to get my Mother to take her time-critical medicine over two hours earlier than should of, only an hour or so since she took the lunchtime prescription, thank god she had the sense to say no.
For example, we phoned to see if they had actually turned up one day and the woman shouted to another man have you been to to see.... He answered yes saw her today and gave her a shower. What the hell ...we do receive or ever asked for this service from them, sums it up, they don't care.
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Review from John B (Client) published on 24 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poor hygiene, unable to understand some basic requests. Refuse to wear an apron whilst preparing food even though just coming from a very ill patient a couple of doors from me. Whilst their personality is fine their basic training in food preparation seems non-existent.
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Current Review Score: 8.5 (8.526)

Overview of Review Score

The Review Score of 8.5 (8.526) out of 10 for Warren Homecare Suffolk is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.826 for Warren Homecare Suffolk is calculated as follows: ( (42 Excellents x 5) + (9 Goods x 4) + (18 Very Poors x 1) ) ÷ 69 Ratings = 3.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Warren Homecare Suffolk is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Warren Homecare Suffolk

What Type of Services does Warren Homecare Suffolk offer?

Warren Homecare Suffolk offers Home Care.

How many Carers does Warren Homecare Suffolk employ?

Warren Homecare Suffolk employs 41 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Warren Homecare Suffolk to verify any information. View our terms and conditions. Warren Homecare Suffolk has an Basic Service - more info.