Caring Connections Ellesmere Port

47, Hamilton Square, Birkenhead, CH41 5AR
Review Us
9.6 10 Reviews
  • Caring Connections Ellesmere Port, Birkenhead
Caring Connections is a registered charity with 30 years’ experience in delivering care and support services to vulnerable communities. The organisation set up the Ellesmere Port Branch in 2021 with the aim of delivering their care and charity services across Cheshire and Wirral. The charity is on the contracted framework with Cheshire West and Chester Council and Wirral MBC.

Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

If you would like further information on our fees please contact our office

Good to Know

Person in charge

  • Rebecca Fraser (Manager)

Caring Connections Ellesmere Port Reviews (10)

9.6

Caring Connections Ellesmere Port has a Review Score of 9.6 (9.649) out of 10, based on 10 reviews in the last 2 years. Over all time Caring Connections Ellesmere Port has 10 reviews.

Overall Experience

  • 7
  • 3
  • 0
  • 0
  • 0

Date Published

10
10
10
10
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Overall Experience  Overall Experience 4.0 out of 5

Care Staff are always polite and respectful and carry out my care needs in a professional manner. Nothing is too much trouble They give me a phone call if they are ever going to be late due to traffic or bus delays or if their current call is taking longer than it should have.
Communication is my only
issue sometimes carers turn up when I have cancelled calls due to appointments but carers don't seem to know so they phone me to see where I am.
I'm very satisfied with the care I'm receiving.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to use this opportunity to sincerely thank you all for the love, care , time, determination and support given to my son, I really do appreciate this because this has really helped him alot mentally.
There are very patients ones among the staffs and at the same time those that are
not patients can also do better.
Pls I am appealing that you should put my son's call on Sunday morning at 8am. He has been missing church programs alot, the taxi do disappoint him and taking bus to the church, takes 1hr 30mins to 2hrs.
Overall, you have all done well for my son physically, mentally, emotionally and psychological, he feel save and happy staying with them and he is picking up well.
Thank you all and God bless you.

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Overall Experience  Overall Experience 5.0 out of 5

this to the 24th of june, the carers are very polite and happy to talk, its all been good, usally have the same carer which is important to me as i deal with social anxity (ADHD AND AUTISM), The carers do my domestic work for myself

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Overall Experience  Overall Experience 5.0 out of 5

My mum has amazing care from the care providers they go above and beyond and they are friendly always smiling and listen to my mum . Thanks to there care they have improved her legs by washing and applying cream on a daily basis
Thank you

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Overall Experience  Overall Experience 5.0 out of 5

Always so very helpful and approachable very caring and always happy to help I have been at mums house when carers come and they are always very loving and very helpful mum enjoys the good company
Always available with texts and can always ask for new medication to be added to list always happy and
smiling
The staff members I have met are so very thoughtful.

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Overall Experience  Overall Experience 5.0 out of 5

The carer is brilliant, he puts systems in place on top of what we already have and everything runs smoothly. He gets my partner. Could not be more pleased with him. Excellent. He gets my partner's paper every day without upsetting my husband's routine which is important. We have a close relationship
so if anything is needed by either party, we are not afraid to contact each other.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to sincerely appreciate all the carers at Caring Connection. Your time, support, determination, and love have made a meaningful difference in my life. I do not take anything you do for granted, and I am truly grateful for the care I receive. I pray that God Almighty
answers all your positive and secret prayers, in the mighty name of Jesus.
There are six particular carers that I appreciate deeply, and I hold each of them in high regard. Among them, one truly stands out-so patient, cheerful, and full of life. I feel comfortable and free to communicate with this carer, and we often share jokes and laughter. That kind of genuine connection brings joy and comfort to my daily routine.
However, I would also like to raise a point for improvement. If a carer is going to be late, I am not always informed in advance, I usually call the office myself especially Sunday. A little more consistency in communication would be very helpful. Once agaun thanks so much

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Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say a particular staff member is a wonderful human being as well as I carer. He is friendly, professional and is always respectful of my needs. Nothing is too much trouble and he has empathy in bucket loads.

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Overall Experience  Overall Experience 5.0 out of 5

A star. Excellent service. Great care. Always very friendly and helpful. If they are going to be late, I get a text or a phone call saying what time they will be arriving.


I have 5 carers that I get on with very well.

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Overall Experience  Overall Experience 4.0 out of 5

My Mum, who is 85 & suffers with dementia, enjoys the carers' visits & loves a good chat with them, one of the main reasons we've asked them to visit. The carers I've met when I've been at my Mum's have all been lovely, caring people. She especially likes one lady in particular.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Caring Connections Ellesmere Port is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Caring Connections Ellesmere Port is calculated as follows: ( (38 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caring Connections Ellesmere Port is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Aug 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

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Meet the Team (8)

Paul

Paul Growney

Job Title: CEO

Joined: 2017

Hi, I am Paul Growney and I am the CEO of Caring Connections. As a charity, we are committed to providing the highest quality of care and we believe we can achieve this through treating carers properly 'We care for our carers so they can for others'. We are dedicated to supporting our care team and their wellbeing, we value all social care workers.


At Caring Connections, we see ourselves as a family and as either an employee or care recipient we consider you part of that family. All of our values are based on 'people not profit' aiming to reduce levels of social isolation and improve levels of independence across communities. As a charity, we have a range of support services to complement both our social care and our communities and always have several charitable projects ongoing aiming to support our community.


I love being part of Caring Connections and working with a team I consider my family.

Katy

Katy Turner

Job Title: Area Care Director

Joined: 2018

Hi, My Name is Katy Turner, I oversee operations and strategy for the Knowsley and Ellesmere Port Area. I have worked for Caring Connections for over 4 years and have developed from a role as a front-line carer to a senior manager within the charity. I am passionate about providing the highest quality of care and also ensuring our carers are treated properly as our motto is 'we care for our carers so they can care for others. We are a people, not profit organisation and truly do care for our local community.

Rebecca

Rebecca Fraser

Job Title: Branch Manager

Joined: 2024

Hello, my name is Rebecca, and I am the Branch Manager of the Cheshire and Wirral branch. With a wealth of experience in retail, I am dedicated to ensuring that our service users receive the highest quality of care. My journey in this field has been incredibly fulfilling, and I am passionate about making a positive difference in the lives of those we support.


At the Cheshire and Wirral branch, we are proud to have a compassionate and skilled team that goes above and beyond to meet the needs of our service users. Our approach is centred on respect, dignity, and empathy, and we strive to create a warm and welcoming environment for everyone.


As the Branch Manager, my focus is on fostering a supportive and collaborative atmosphere where both our team and service users feel valued and heard. I believe in the importance of continuous learning and development, ensuring that our staff have access to the best training and resources available. This commitment enables us to deliver exceptional care and adapt to the evolving needs of our service users.

Doh

Doh

Job Title: Care Coordinator

Joined: 2024

Hi, I am Doh,


Since I was young, I have always enjoyed helping others. I remember when my grandmother was very ill for a long time, and I was the one who stayed close to her, feeding her, cleaning her, and simply sitting beside her so she wouldn’t feel alone. I felt devastated when she died, yet I was fulfilled that I was with her. Then I was with my dad in the same situation, seeing him go through pain, and knowing I could care for him and make him feel loved was my greatest blessing. That experience touched my heart deeply, and from that moment, I knew that caring for others was my calling.


My main motivation for joining Care Support is to help people feel seen, valued, and cared for. I genuinely believe that everyone, regardless of their age or condition, deserves to be treated with dignity and love. That belief drives me every day to give my best.


Working in care support has also enhanced my own well-being. It provides me with a strong sense of purpose and inner peace. When I see someone smile because of something I did, it also heals my heart. I feel fulfilled, and I have learned to be more patient, compassionate, and calm, even under pressure.


For me, this is not just a job; it’s a way to spread love and bring light into the lives of people who need it most.

Zainab

Zainab

Job Title: Care Co - Ordinator

Joined: 2024

Hi, my name is Zainab. I joined Caring Connections in March 2024. I have really enjoyed the journey I have been on during my time here. I started as a care worker supporting clients within the community. I love getting to know people and I will always do everything in my power to ensure all of our clients' needs are met. I find comfort in knowing the care I deliver helps vulnerable people be at home independently, as many memories are made within our clients' homes. I enjoy learning all about everyone's past and what they really enjoy talking about for when I next visit.


I have recently progressed within my role to now being Care Co-Ordinator, I ensure that I will always support all of the care workers working within the field and I am always an ear to listen if they are struggling ensuring to find a solution going forward.


I work closely with the local authorities to ensure all of our clients are being supported as per their individual needs.


I am really looking forward to more success within my role in the future.

Trevor

Trevor

Job Title: Senior Care Worker

Joined: 2022

Hi, I'm Trevor. I joined Caring Connections a couple of years ago now.
I have built key relationships with clients and family members across the Ellesmere Port and Eastham area within this time frame. I always strive to go above and beyond to ensure all clients' needs are met, even if it's something as little as taking somebody to the corner shop for their newspaper. It is important to me, where possible, to promote independence.


I have progressed within my role, and I am currently a Senior Care Worker; I work hard to be there for fellow care workers and do my best to ensure they are equipped with the right knowledge to support all of our clients.

Mustaqim

Mustaqim

Job Title: Care Worker

Joined: 2025

Hi, I am Mustaqim. I am a dedicated carer with Caring Connections at the Wirral branch. I absolutely love what I do! It's incredibly rewarding to be part of such a supportive company that truly values its clients. I find immense joy in building meaningful connections and making a positive difference in the lives of the wonderful individuals I have the privilege to care for every day.

Valetine

Valetine

Job Title: Care Worker

Joined: 2025

I’m Valentine, and I’ve been working in care for the past two years. It’s been an incredible journey, one that continues to shape me both personally and professionally.


I joined Caring Connections in March 2025, and it has quickly become a second home. For me, caring is as natural as breathing. Supporting people with diverse needs gives me a deep sense of purpose and fulfilment. Every day is not just work, it’s a chance to grow, learn, and make a positive impact. Since joining, I’ve had the pleasure of working with some truly amazing staff and clients. I’m proud to be part of this team. Wirral Care is the best.

Frequently Asked Questions about Caring Connections Ellesmere Port

What Type of Services does Caring Connections Ellesmere Port offer?

Caring Connections Ellesmere Port offers Home Care.

How many Carers does Caring Connections Ellesmere Port employ?

Caring Connections Ellesmere Port employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caring Connections Ellesmere Port to verify any information. View our terms and conditions. Caring Connections Ellesmere Port has an Enhanced Service - more info.