Caring Connections Ellesmere Port
47, Hamilton Square, Birkenhead, Merseyside CH41 5AR
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Care Provided by Caring Connections Ellesmere Port
Types of Home Care
- Visiting Care
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Prices
If you would like further information on our fees please contact our office
Good to Know
Group/Owner
- Caring Connections Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Rebecca Fraser (Manager)
Caring Connections Ellesmere Port Reviews (10)
Caring Connections Ellesmere Port has a Review Score of 9.4 (9.399) out of 10, based on 10 reviews in the last 2 years.
Over all time Caring Connections Ellesmere Port has 10 reviews.
Communication is my only issue sometimes carers turn up when I have cancelled calls due to appointments but carers don't seem to know so they phone me to see where I am.
I'm very satisfied with the care I'm receiving.
There are very patients ones among the staffs and at the same time those that are not patients can also do better.
Pls I am appealing that you should put my son's call on Sunday morning at 8am. He has been missing church programs alot, the taxi do disappoint him and taking bus to the church, takes 1hr 30mins to 2hrs.
Overall, you have all done well for my son physically, mentally, emotionally and psychological, he feel save and happy staying with them and he is picking up well.
Thank you all and God bless you.
this to the 24th of june, the carers are very polite and happy to talk, its all been good, usally have the same carer which is important to me as i deal with social anxity (ADHD AND AUTISM), The carers do my domestic work for myself
Thank you
Always available with texts and can always ask for new medication to be added to list always happy and smiling
The staff members I have met are so very thoughtful.
The carer is brilliant, he puts systems in place on top of what we already have and everything runs smoothly. He gets my partner. Could not be more pleased with him. Excellent. He gets my partner's paper every day without upsetting my husband's routine which is important. We have a close relationship so if anything is needed by either party, we are not afraid to contact each other.
There are six particular carers that I appreciate deeply, and I hold each of them in high regard. Among them, one truly stands out-so patient, cheerful, and full of life. I feel comfortable and free to communicate with this carer, and we often share jokes and laughter. That kind of genuine connection brings joy and comfort to my daily routine.
However, I would also like to raise a point for improvement. If a carer is going to be late, I am not always informed in advance, I usually call the office myself especially Sunday. A little more consistency in communication would be very helpful. Once agaun thanks so much
I just wanted to say a particular staff member is a wonderful human being as well as I carer. He is friendly, professional and is always respectful of my needs. Nothing is too much trouble and he has empathy in bucket loads.
My Mum, who is 85 & suffers with dementia, enjoys the carers' visits & loves a good chat with them, one of the main reasons we've asked them to visit. The carers I've met when I've been at my Mum's have all been lovely, caring people. She especially likes one lady in particular.
A star. Excellent service. Great care. Always very friendly and helpful. If they are going to be late, I get a text or a phone call saying what time they will be arriving.
I have 5 carers that I get on with very well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 August 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (6)
- Posted: Monday 08 Sep 2025A huge Well done to Clinton for being voted carer of the Month for August. Receiving great feedback from both clients and fellow care workers. Well done
- Posted: Monday 08 Sep 2025Shayo has been voted July's carer of the month for the care he has been delivering, going above and beyond for our clients. Well done
- Posted: Wednesday 02 Jul 2025We are pleased to announce Khairy as our June carer of the month. Khairy is committed to delivering above and beyond care to the clients he supports each day. With...
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Caring Connections Ellesmere Port.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Caring Connections Ellesmere Port
How many Carers does Caring Connections Ellesmere Port employ?
Caring Connections Ellesmere Port employs 26 carers.
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