Helpful Hearts

Suite 27, Innovation way, Stoke-on-Trent ST6 4BF
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9.9 19 Reviews
  • Helpful Hearts, Stoke-on-Trent
Helpful Hearts Limited is a Regulated Service based in Stoke on Trent. It was was formed by two Mental Health Nurses with 20 years of experience between them.

The core values of the agency are to empower clients and ensure that they maintain their independence and stay in their own homes.

The agency’s highly trained team ensure clients are treated with respect, empathy, dignity and compassion. Each client is empowered, valued, treated in a non-discriminatory way and put at the centre of everything the team do.

Helpful Hearts offers personal care, live in, palliative care, sit in, respite care, companionship services, sleep in and waking nights.
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Care Provided by Helpful Hearts

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £27.50

These prices are only a guideline, please contact Helpful Hearts to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Helpful Hearts Ltd

Person in Charge

  • Monica Dokwani (Manager)

Helpful Hearts Reviews (19)

9.9

Helpful Hearts has a Review Score of 9.9 (9.920) out of 10, based on 17 reviews in the last 2 years.
Over all time Helpful Hearts has 19 reviews.

Overall Experience
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Date Published
  • 19
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Reviewer Connection to Helpful Hearts
  • 10
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Total of 19, showing 1-19
Review from Michelle S (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The most amazing care company, the ladies that visit my mum are so helpful, respectful and caring we are so greatful to them all
Mum is very happy we as a family are so happy too.
The ladies are lovely to talk to
Thank you
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you so much , the happiness of our clients and their families is our top priority and greatest reward.
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Review from Jo S (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy with her care, she says that the carers are all friendly and meet her personal hygiene and care needs adequately.
A particular staff member always responds quickly to messages and is always very helpful understanding of mums requests and needs.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Very nice to hear such a compliment, our aim is to do the best for our clients and their families. Your happiness is big reward to us Thank you.
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Review from D B (Next of Kin) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum receives from helpfulhearts is out standing the carers look after her so well and provide all the care she needs always on time and always polite they always check if she needs any district nurse intervention
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you so much for a nice compliment, we are committed to deliver high quality, person centred care that respects the individuality, dignity and choices of every person
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Review from Marie M (Mother of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I m very happy with the service provided . My two children's are very happy to their activity when is their day to go. They really enjoy.
The staff are very polite on time and very friendly thank you for your amazing job.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
We really appreciate and value the trust you put in us to look after your lovely kids. Thank you
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Review from Nikki S (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helpful Hearts support my dad who has dementia and now palliative care. Wonderful support is given always. The carers are all friendly, happy and open to listening how you prefer your loved one to be cared for. They are patient and never rush and value consistency wherever possible. We cannot thank
Helpful Hearts enough for the support they have provided us over the last year or more. They go above and beyond and bring joy to the day when they visit.
Communication is excellent, always approachable and accommodating.
We recommend this service provider everywhere we go, as they have been a god send to the whole family.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
We always strive to do the best for our clients and their families, because they truly matter to us that's why we go beyond to ensure they receive the best care and support possible. We also value…read more
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Review from Alison C (Daughter of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff, from management to care team are pleasant and friendly, punctual and care needs are met professionally and efficiently. Overall Helpful Hearts are a great team and would highly recommend their services.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for the positive compliment , we do appreciate .
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Review from G V (Husband of Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The work these ladies do is excellent, very thorough in the care that they give for my wife, really nice girls to work with. I feel confident in all that they do for my wife and I. Thanks again for everything they do.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you very much with the positive feedback we much appreciate
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Review from V H (Daughter-in-law of Client) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helpful hearts have been caring for my mother in law for about 18 months. Due to their care, 4 times a day, she has been able to stay in her own home.
All the staff are pleasant and have an excellent attitude. They are proactive, informing the family, if they have any concerns.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for your positive compliment, we always want to do the best for our clients and their families.
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Review from M S (Daughter of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic carers, always on time, has built a rapport with my mum, very professional, helps out in an emergency care. And my mum misses them when they are not here. They don't just do the caring, they go that extra mile, maintains my mums bedroom and bathroom, folds and puts my mums clothes away and
the list goes on. I have used many care agencies but Helpful Hearts is the best.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for your nice compliment, we are open to any suggestions so as to improve our services.
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Review from D O (Friend of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise the girls enough for all the care they give to my friend and how helpful they have been over the last couple of months when my husband was in hospital, giving her meals. I left while I nipped up to see him and they asked how he was. They all deserve a gold star and a pat on the back and
a big thank you for such good care 100/100 from me I would recommend you all to everyone
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for valuing us, our clients and their families mean a lot to us.
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Review from I E (Mother of Client) published on 27 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far my daughter has enjoyed her weekend out with the carers and I have been getting respite at the weekends she's out. The carers are very nice and always sends me pictures of my daughter having fun at the parks. Keep up the good work.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for your appreciation we continue to work hard to improve our services to you.
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Review from R F (Wife of Client) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always punctual and let us know if there are any delays.
Put my husband at ease and brighten his day.
The staff have a laugh with him which he enjoys.
They look after his needs and always leave him clean and comfortable.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for your appreciation, we always aim to provide high quality care to our clients.
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Review from G B (Client) assisted by family/friend published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that I am getting from the Helpful Hearts is fantastic. The girls are very good and caring and cannot thank them enough.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
We appreciate your positive feedback and we will always continue to work hard to ensure high-quality care.
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Review from Michelle S (Daughter of Client) published on 15 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care company. The carers are so caring and understanding and did an amazing job caring for my wonderful mum. Only wish we had this company a long time ago as we only had them for a short time, as Mum passed away. One lady especially is a wonderful carer and couldn't do enough to help my mum,
what a brilliant team you are. Thank you for everything that you did, much appreciated.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for trusting us with your mum. We really appreciate your positive feedback.
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Review from K J (Daughter of Client) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had Helpful Hearts in caring for my mum since October 4 times a day. So happy, pleased, and appreciative of all they do for Mum. Keep her clean, and give her a good wash. They are friendly when they talk to Mum and me when I see them. Good with communication, writing notes, etc. On time and makes Mum
meals and gives her medication. They clean the toilet, wash the dishes, and keep Mum's house clean. Leave time to talk to Mum to reassure her. Be good for Mum now to arrange a day centre now lighter.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you very much for appreciating us. We always aim to provide high-quality care. We are open to any criticism as we take that opportunity to learn. Thank you.
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Review from B B (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Positive experience, attentive carers, service have been able to adjust care to Mum's needs as much as they are able to. Carers do arrive on time the majority of the time. If they are running late, they will keep you informed. Easy to contact the provider if any concerns.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you very much for the positive feedback, Helpful Hearts always aims to provide high-quality care to our clients. Our doors are always open for criticism so we can learn from this criticism.…read more
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Review from Victoria B (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The warmth and caring attitudes of the staff towards my dad have been wonderful. Smiling and considerate.
They are excellent at listening to their needs and preferences. They go above the level of service expectations.
They have given me confidence and more importantly, they ensure my dad's safety.
I
truly value our connection to this company.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you for this positive feedback. Helpful Hearts is so grateful and will continue doing our best to provide care in our client's homes.
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Review from S M (Daughter of Client) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Helpful Hearts to be very friendly, reliable and punctual they are very attentive to the client and respect their wishes at all times.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you so much for this compliment. It's nice to make a difference in someone's life. We always strive to provide high quality of care at all times. Our ears are always open to any suggestions and…read more
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Review from J H (Relative of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall service provided by Helpful Hearts is very good. The staff always keep to their appointment time which is an added bonus. Treated with respect and dignity during each visit, staff are attentive and listen to requirements.
Reply from Monica Dokwani, Homecare Manager at Helpful Hearts
Thank you very much for this compliment. It's you who make Helpful Hearts great. We value all our clients and are always open to any responses and suggestions.
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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Helpful Hearts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.920 for Helpful Hearts is calculated as follows: ( (93 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.92
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helpful Hearts is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Peter

Peter Ndowa

Job Title: Nominated Individual Joined: 2021

A highly motivated professional with twelve years of experience working as a health care assistant and three years as a Registered Mental Health Nurse. I have a background in Adult, Children and Families Social Work. Experience in different settings like forensics, acute wards, PICU, community, learning disability, dementia, managing adolescence, substance misuse, children with challenging behaviours and domiciliary care.


Throughout the years, I have developed an interest and passion for Social Care and working with vulnerable adults, children and families.


Education:
University of Staffordshire - Bachelor of Science (Hons) Mental Health (2018)


University of Staffordshire - Bachelor of Arts Social Studies (2010)
University of KEELE - Master of Arts Social Work (2006)
Staffordshire University - Bachelor of Arts Social Work (1991)
University of Staffordshire - Mindfulness Cognitive Therapy
Behavioural Family Therapy
Cognitive Behavioural Therapy (2018)
University of Zimbabwe   Master of Arts Educational Foundations (2001)
University of Zimbabwe   Bachelor of Arts General (1991)
The University of Zimbabwe    Postgraduate Certificate in Education (1999)
Work Experience:
Harplands Hospital
Scotia Heights Care Home
Cygnet Rehabilitation
Derby Royal Hospital
St Georges Hospital Stafford
Exemplar Care
Furness General Hospital -Mental Health Nurse (2018-2015)


Medacs Healthcare: NHS BANK
Voyage Care Limited
Highfield Court Care Home
Health Care Assistant (2003-2015)


Chipindura High Zimbabwe   Senior Teacher (1991-2003)

Frequently Asked Questions about Helpful Hearts

What Type of Services does Helpful Hearts offer?

Helpful Hearts offers Home Care.

How many Carers does Helpful Hearts employ?

Helpful Hearts employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpful Hearts to verify any information. View our terms and conditions. Helpful Hearts has an Enhanced Service - more info.