Helpful Hearts

Suite 27, Innovation way, Stoke-on-Trent ST6 4BF
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9.8 21 Reviews
  • Helpful Hearts, Stoke-on-Trent
Helpful Hearts Limited is a Regulated Service based in Stoke on Trent. It was was formed by two Mental Health Nurses with 20 years of experience between them.

The core values of the agency are to empower clients and ensure that they maintain their independence and stay in their own homes.

The agency’s highly trained team ensure clients are treated with respect, empathy, dignity and compassion. Each client is empowered, valued, treated in a non-discriminatory way and put at the centre of everything the team do.

Helpful Hearts offers personal care, live in, palliative care, sit in, respite care, companionship services, sleep in and waking nights.

Care Provided by Helpful Hearts

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £27.50
  • Weekly Live-in Care Fees: from £1350

Prices can change dependent on distance.

These prices are only a guideline, please contact Helpful Hearts to find out the exact price for your requirements.

Contact Helpful Hearts to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helpful Hearts to get a personalised quote.

Good to Know

Owner

  • Helpful Hearts Ltd
  • Privately Owned

Person in Charge

  • Monica Dokwani (Manager)
9.8

Helpful Hearts has a Review Score of 9.8 (9.795) out of 10, based on 17 reviews in the last 2 years.
Over all time Helpful Hearts has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 3
  • 10
  • 17
  • 4
Reviewer Connection to Helpful Hearts
  • 12
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from J H (Relative of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall service provided by Helpful Hearts is very good. The staff always keep to their appointment time which is an added bonus. Treated with respect and dignity during each visit, staff are attentive and listen to requirements.
Reply from Monica Dokwani, Homecare Manager at Helpful HeartsThank you very much for this compliment. It's you who make Helpful Hearts great. We value all our clients and are always open to any responses and suggestions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Helpful Hearts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Helpful Hearts is calculated as follows: ( (88 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 100 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helpful Hearts is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (3)

Peter

Peter Ndowa

Job Title: Nominated Individual Joined: 2021

My name is Peter, and I am a highly motivated professional with a career dedicated to healthcare and social work. With twelve years of experience as a Healthcare Assistant and three years as a Registered Mental Health Nurse, I bring a wealth of practical and clinical expertise to my work. My background is further enriched by my extensive experience in Adult, Children, and Families Social Work.


Throughout my career, I have worked across a diverse array of settings, including forensics, acute wards, PICU, and community services. I have a proven track record in providing specialized care for learning disabilities, dementia, substance misuse, and domiciliary needs. I am also deeply experienced in supporting adolescents and children with challenging behaviors. Over the years, I have developed a profound passion for Social Care, with a particular focus on empowering and supporting vulnerable adults, children, and families.


Education & Specialist Training


My academic foundation is extensive, reflecting my commitment to continuous professional development:


BSc (Hons) Mental Health – University of Staffordshire (2018)


Mindfulness Cognitive Therapy, Behavioural Family Therapy, & CBT – University of Staffordshire (2018)


BA Social Studies – University of Staffordshire (2010)


MA Social Work – University of Keele (2006)


MA Educational Foundations – University of Zimbabwe (2001)


Postgraduate Certificate in Education – University of Zimbabwe (1999)


BA Social Work – Staffordshire University (1991)


BA General – University of Zimbabwe (1991)


Professional Work History


I have held various roles across the healthcare and education sectors, including:


Mental Health Nurse (2015–2018): Furness General Hospital.


Healthcare Assistant (2003–2015): Gained foundational experience across multiple facilities including Highfield Court Care Home, Voyage Care Limited, and Medacs Healthcare (NHS Bank).


Nursing & Care Settings: Harplands Hospital, Scotia Heights Care Home, Cygnet Rehabilitation, Derby Royal Hospital, St Georges Hospital (Stafford), and Exemplar Care.


Education (1991–2003): Senior Teacher at Chipindura High School, Zimbabwe.

Monica

Monica Dokwani

Job Title: Registered manager Joined: 2021

My name is Monica, and I am a highly motivated and experienced professional with over 13 years of experience as a Registered Mental Health Nurse. My clinical career is underpinned by a foundational background as a Support Worker and 12 years as a Senior Teacher, giving me a unique perspective on education, communication, and patient care.


I have an extensive background working across diverse settings, including acute wards, PICU, forensic units, dementia care, and rehabilitation. My expertise spans community settings, learning disabilities, brain and spinal injuries, and substance misuse, working with a demographic range from children and adolescents to adults and the elderly.


Throughout my career, I have cultivated a deep passion for health and social care, particularly in supporting vulnerable individuals with complex mental health needs. I am steadfast in my commitment to delivering person-centred care, promoting independence, and upholding dignity and respect in every interaction.


Education
Advanced Professional Development | University of Bolton


Preparation for Mentorship | Staffordshire University


Diploma in Mental Health Nursing


Certificate in Education | Mkoba Teachers’ College


A Levels | Chipindura High School, Zimbabwe


O Levels | St Francis of Assisi Mission, Zimbabwe


Work Experience
Staff Nurse | Harplands Hospital (2021–2023)


Staff Nurse | Elite Woodhouse Hospital (2018–2021)


Staff Nurse | Medacs Agency / Harplands NHS Hospital (2015–2018)


Staff Nurse | John Munroe Hospital (2011–2014)


Staff Nurse (PICU) | The Spinney Hospital (2008–2011)


Support Worker (2004–2008)


Senior Teacher | Zimbabwe (1990–2002)

Miranda

Miranda Chikara

Job Title: Senior Care Assistant Joined: 2021

Miranda Chikara is a dedicated and experienced Senior Care Assistant who plays a key role in delivering high-quality, compassionate care within our service. She is known for her warm personality, professionalism, and genuine commitment to supporting individuals to live comfortably and independently in their own homes.
With a strong background in hands-on care, Miranda supports people with a wide range of needs, always taking the time to understand each person’s preferences, routines, and goals. She believes that care should be personal, respectful, and centred around the individual, ensuring that everyone she supports feels valued, safe, and heard.
In her role as a Senior Care Assistant, Miranda also provides guidance and support to other members of the care team. She leads by example, promoting high standards, good communication, and a positive working environment. Her calm and confident approach means she is able to respond effectively to challenges while maintaining dignity and respect for those in her care.
Miranda takes pride in building strong relationships with both service users and their families, offering reassurance and consistency. Her approachable nature and attention to detail help create a trusted and supportive care experience for everyone involved.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpful Hearts to verify any information. View our terms and conditions. Helpful Hearts has an Enhanced Service - more info.