Helpful Hearts

My name is Peter, and I am a highly motivated professional with a career dedicated to healthcare and social work. With twelve years of experience as a Healthcare Assistant and three years as a Registered Mental Health Nurse, I bring a wealth of practical and clinical expertise to my work. My background is further enriched by my extensive experience in Adult, Children, and Family Social Work.

Throughout my career, I have worked across a diverse array of settings, including forensics, acute wards, PICU, and community services. I have a proven track record in providing specialised care for learning disabilities, dementia, substance misuse, and domiciliary needs. I am also deeply experienced in supporting adolescents and children with challenging behaviours. Over the years, I have developed a profound passion for Social Care, with a particular focus on empowering and supporting vulnerable adults, children, and families.

Education & Specialist Training

My academic foundation is extensive, reflecting my commitment to continuous professional development:

BSc (Hons) Mental Health – University of Staffordshire (2018)

Mindfulness Cognitive Therapy, Behavioural Family Therapy, & CBT – University of Staffordshire (2018)

BA Social Studies – University of Staffordshire (2010)

MA Social Work – University of Keele (2006)

MA Educational Foundations – University of Zimbabwe (2001)

Postgraduate Certificate in Education – University of Zimbabwe (1999)

BA Social Work – Staffordshire University (1991)

BA General – University of Zimbabwe (1991)

Professional Work History

I have held various roles across the healthcare and education sectors, including:

Mental Health Nurse (2015–2018): Furness General Hospital.

Healthcare Assistant (2003–2015): Gained foundational experience across multiple facilities, including Highfield Court Care Home, Voyage Care Limited, and Medacs Healthcare (NHS Bank).

Nursing & Care Settings: Harplands Hospital, Scotia Heights Care Home, Cygnet Rehabilitation, Derby Royal Hospital, St. George's Hospital (Stafford), and Exemplar Care.

Education (1991–2003): Senior Teacher at Chipindura High School, Zimbabwe.

My name is Monica, and I am a highly motivated and experienced professional with over 13 years of experience as a Registered Mental Health Nurse. My clinical career is underpinned by a foundational background as a Support Worker and 12 years as a Senior Teacher, giving me a unique perspective on education, communication, and patient care.

I have an extensive background working across diverse settings, including acute wards, PICU, forensic units, dementia care, and rehabilitation. My expertise spans community settings, learning disabilities, brain and spinal injuries, and substance misuse, working with a demographic range from children and adolescents to adults and the elderly.

Throughout my career, I have cultivated a deep passion for health and social care, particularly in supporting vulnerable individuals with complex mental health needs. I am steadfast in my commitment to delivering person-centred care, promoting independence, and upholding dignity and respect in every interaction.

Advanced Professional Development | University of Bolton

Preparation for Mentorship | Staffordshire University

Diploma in Mental Health Nursing

Certificate in Education | Mkoba Teachers’ College

A Levels | Chipindura High School, Zimbabwe

O Levels | St Francis of Assisi Mission, Zimbabwe

Staff Nurse | Harplands Hospital (2021–2023)

Staff Nurse | Elite Woodhouse Hospital (2018–2021)

Staff Nurse | Medacs Agency / Harplands NHS Hospital (2015–2018)

Staff Nurse | John Munroe Hospital (2011–2014)

Staff Nurse (PICU) | The Spinney Hospital (2008–2011)

Support Worker (2004–2008)

Senior Teacher | Zimbabwe (1990–2002)

Miranda Chikara is a dedicated and experienced Senior Care Assistant who plays a key role in delivering high-quality, compassionate care within our service. She is known for her warm personality, professionalism, and genuine commitment to supporting individuals to live comfortably and independently in their own homes.

With a strong background in hands-on care, Miranda supports people with a wide range of needs, always taking the time to understand each person’s preferences, routines, and goals. She believes that care should be personal, respectful, and centred around the individual, ensuring that everyone she supports feels valued, safe, and heard.

In her role as a Senior Care Assistant, Miranda also provides guidance and support to other members of the care team. She leads by example, promoting high standards, good communication, and a positive working environment. Her calm and confident approach means she is able to respond effectively to challenges while maintaining dignity and respect for those in her care.

Miranda takes pride in building strong relationships with both service users and their families, offering reassurance and consistency. Her approachable nature and attention to detail help create a trusted and supportive care experience for everyone involved.

I am a highly experienced, conscientious, and trustworthy care professional with a career spanning over 16 years in the sector. I take great pride in my positive approach to the duty of care and thoroughly enjoy the fulfilment that comes from helping others. My career has been marked by steady progression from hands-on care to leadership roles as a result of my dedication and proven track record.

I am equally confident working as part of a collaborative team or using my own initiative to provide high-quality support. My background is unique, blending professional clinical environments with personal experience caring for my elderly parents, which has given me a deep, empathetic understanding of the needs of both service users and their families.

NVQ Level 3 in Social Care

NVQ Level 2 in Social Care

RSA 1 in Core Text Processing & Office Practice

Pitman Elementary Word Processing

Specialised Training: Medication Administration, Health & Safety Advisor training, and Business Communication.

Throughout my 16 years in the industry, I have developed a robust skillset that allows me to provide comprehensive care and administrative oversight:

Care Coordination & Management: Currently serving as a Co-ordinator at Ocearns Care Services, with previous experience as a Unit Manager and Team Leader at Darwin Court.

Clinical Support: Proficient in administering and ordering medication, as well as reviewing and revising detailed work plans to ensure the highest standards of care.

Senior Oversight: Experienced in providing staff supervision, chairing appraisals, and acting as a Health & Safety Advisor.

Versatile Care Delivery: My experience ranges from community support and key working in care homes to specialised child-minding for British Forces personnel in Germany.

Administrative Excellence: I possess strong IT skills, am keyboard literate, and have a background in office duties, including invoicing and data processing.

I am a flexible and adaptable individual, committed to providing a safe, supportive, and dignified environment for those in my care.

With four years of dedicated service in the home care sector, I bring a wealth of expertise and a compassionate heart to our team. I have vast experience spanning a wide range of client needs, making me a versatile and highly skilled asset to the families I support.

Key Highlights of Experience:

Proven Track Record: Four years of hands-on experience providing personalised, high-quality care in home settings.

Comprehensive Skill Set: Proficient in managing complex care requirements while maintaining a focus on client dignity and independence.

Reliable & Empathetic: Known for her ability to build strong, trusting relationships with both clients and their families.

"I believe that quality care starts with listening. After four years in the field, my priority remains the same: ensuring every individual feels seen, heard, and respected in the comfort of their own home."