Helpful Hearts

Suite 27, Innovation way, Stoke-on-Trent ST6 4BF
Review Us
9.9 21 Reviews
  • Helpful Hearts, Stoke-on-Trent
Helpful Hearts Limited is a Regulated Service based in Stoke on Trent. It was was formed by two Mental Health Nurses with 20 years of experience between them.

The core values of the agency are to empower clients and ensure that they maintain their independence and stay in their own homes.

The agency’s highly trained team ensure clients are treated with respect, empathy, dignity and compassion. Each client is empowered, valued, treated in a non-discriminatory way and put at the centre of everything the team do.

Helpful Hearts offers personal care, live in, palliative care, sit in, respite care, companionship services, sleep in and waking nights.
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Care Provided by Helpful Hearts

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £27.50
  • Weekly Live-in Care Fees: from £1350

Prices can change dependent on distance.

These prices are only a guideline, please contact Helpful Hearts to find out the exact price for your requirements.

Contact Helpful Hearts to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helpful Hearts to get a personalised quote.

Good to Know

Owner

  • Helpful Hearts Ltd
  • Privately Owned

Person in Charge

  • Monica Dokwani (Manager)

Helpful Hearts Reviews (21)

9.9

Helpful Hearts has a Review Score of 9.9 (9.903) out of 10, based on 19 reviews in the last 2 years.
Over all time Helpful Hearts has 21 reviews.

Overall Experience
  • 18
  • 3
  • 0
  • 0
  • 0
Date Published
  • 21
  • 9
  • 9
  • 19
  • 2
Reviewer Connection to Helpful Hearts
  • 12
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from J H (Relative of Client) published on 19 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The overall service provided by Helpful Hearts is very good. The staff always keep to their appointment time which is an added bonus. Treated with respect and dignity during each visit, staff are attentive and listen to requirements.
Reply from Monica Dokwani, Homecare Manager at Helpful HeartsThank you very much for this compliment. It's you who make Helpful Hearts great. We value all our clients and are always open to any responses and suggestions.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Helpful Hearts is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Helpful Hearts is calculated as follows: ( (104 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 111 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helpful Hearts is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.975
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Peter

Peter Ndowa

Job Title: Nominated Individual Joined: 2021

A highly motivated professional with twelve years of experience working as a health care assistant and three years as a Registered Mental Health Nurse. I have a background in Adult, Children and Families Social Work. Experience in different settings like forensics, acute wards, PICU, community, learning disability, dementia, managing adolescence, substance misuse, children with challenging behaviours and domiciliary care.


Throughout the years, I have developed an interest and passion for Social Care and working with vulnerable adults, children and families.


Education:
University of Staffordshire - Bachelor of Science (Hons) Mental Health (2018)


University of Staffordshire - Bachelor of Arts Social Studies (2010)
University of KEELE - Master of Arts Social Work (2006)
Staffordshire University - Bachelor of Arts Social Work (1991)
University of Staffordshire - Mindfulness Cognitive Therapy
Behavioural Family Therapy
Cognitive Behavioural Therapy (2018)
University of Zimbabwe   Master of Arts Educational Foundations (2001)
University of Zimbabwe   Bachelor of Arts General (1991)
The University of Zimbabwe    Postgraduate Certificate in Education (1999)
Work Experience:
Harplands Hospital
Scotia Heights Care Home
Cygnet Rehabilitation
Derby Royal Hospital
St Georges Hospital Stafford
Exemplar Care
Furness General Hospital -Mental Health Nurse (2018-2015)


Medacs Healthcare: NHS BANK
Voyage Care Limited
Highfield Court Care Home
Health Care Assistant (2003-2015)


Chipindura High Zimbabwe   Senior Teacher (1991-2003)

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helpful Hearts to verify any information. View our terms and conditions. Helpful Hearts has an Enhanced Service - more info.