Visiting Angels North Shropshire

Carers help support me and the family look after mum 8 times a week. They administer her medication and support with personal care and cook for her. Unfortunately, mum has lost a lot of mobility and motivation so trying to encourage her to shower is the biggest challenge which , on occasion, I've had to ring the office for more effort to be made - however, I appreciate this isn't always possible. Mum loves the company the carers provide and they are a lifeline to preparing her evening meal since we've had to turn the oven off for mum's safety.

It's very difficult living so far away but knowing mum is in such wonderful hands and the excellent updates on the App after each visit bring me peace of mind that she's happy and getting the care she needs.

Generally the quality of care is very good and consistent. All my mam's needs are generally met and the carers are all friendly, kind and professional. I have no real complaints on the care. Only real problem in the last few months have been down to management changes- this has caused a few minor mistakes on cancelled or amended visits.

We have been extremely delighted with all the staff at Visiting Angels and had no complaints and recommend them to friends and family.

Well satisfied. Excellent care, always prompt, always considerate.

Generally I consider the service to be very good with the following reservations. There is an excessive turn over of staff. This leads to the need to train new people consistently. It would be better for my wife to be seen by the carers she is familiar with. Whilst I appreciate that we live in a rural location, I have found that the carers would not push themselves to make the call in difficult climate conditions.

VA reliable, kind and consistent.

Very good good help with meals and company. I feel better since having angels.

It was a catastrophic shock to learn my husband had pancreatic cancel. To have people say he was going to die. It is incurable at the moment. We will keep him going until there is a cure. That is my family's goal. For over a month I looked after Tom on my own. I have arthiritis, polymyalgia rheumatica, brandictasis etc. etc. Tom has metal supporting his spine which he broke 06/01/91. He had a lot of pain before cancer. Looking after Tom nearly broke me until the NHS sent me Visiting Angels. It is still hard to cope. I am just one old woman. There used to be the two of us as a team!

I find all my carers to be kind and caring. Do the little jobs without being asked.

Thank you all

It took a long time to find a company that Mum would allow into her home to help her (and a lot of persuasion on my part!) but right from the initial meeting with the care manager to assess what Mum wanted to her current day to day visits I have every confidence that North Shropshire Visiting Angels are a great fit for Mum (and for me) and that they are able to offer such a caring, compassionate and professional service. Thank you.

My Mum had been caring for Dad's personal care when she was diagnosed with breast cancer and had to have an urgent operation. We had been considering extra care for Dad for a while but knew he would be reluctant; however Mum's illness brought matters to a head as it meant she would no longer be able to carry on. Dad understood help was required. Visiting Angels were recommended by a good friend and neighbour and came to visit us very quickly as they understood we needed their services urgently. The management team are warm, friendly and very efficient and Dad felt reassured and comfortable to proceed with care package. Although all the carers who have visited Dad are understanding and experienced, he quickly formed a bond with two wonderful ladies in particular, and Visiting Angels have moved mountains to ensure continuity of care with those carers to keep him happy and confident about moving forward. Thank you Angels, you are amazing!

Very professional.

The carers were happy to do whatever my Dad or Mum needed and I would have no reservations in recommending them or re-employing them.

I am extremely grateful to the Angels for the excellent care given to my sister over the last 6 months. She has been very poorly and without their help she would not have been able to stay in her own home, which she so much wanted to do. Communication between managers and staff and between the staff themselves is excellent and the key to the quality of service provided. The staff feel cared for and supported by the managers. I can't praise the service enough.

Just to let you know that Dad was really positive about how things went this morning, his first morning with you, so a big thank you to all the team for that. It's a huge weight off our shoulders knowing that he is happy with the care provided.

We started using Visiting Angels North Shropshire in June 2024 when my 96-year-old mother needed extra help at home following a fall, which resulted in a broken hip. She wanted to be able to stay in her own home and live independently and the Angels help her to do that. She'd never had any sort of care support so it was a big change for her to allow people into her home. But now, my mum has really formed a bond with many of the Angels. The office team are very good at keeping us up to date with who will be looking after my mum each week. They visit for an hour each day to provide her with a hot lunch and do a few chores that she struggles with. It's a great service. We investigated a few local care firms but in our opinion, Visiting Angels are the best fit for my mum.

I would like to say from our very first meeting with the registered manager we as a family were impressed, grateful and so relieved, the care and compassion all Angels showed my aunt was over and above what we expected. Will always be so very grateful to them and would highly recommend Angels. As a retired nurse I could see all staff were caring and observant of my aunt's needs.

From the first contact with Visiting Angels on the telephone I felt that this company would be perfect to care for my father for the last months of his life. They certainly are all Angels - from the management and office staff to all the amazing carers. Dad was bed-bound from April 2024 until he died in October and during that time he was treated with such dignity and compassion, that nothing was ever too much trouble. The carers got to know Dad's interests and would enjoy chatting to him about his hobbies, reading to him and playing music. They were quick to notice any medical issues which were always relayed to the office and dealt with immediately. They were also mindful of how my sister and I were coping with the situation and always a huge support to us too. It was so comforting to know that Dad was receiving the best possible care and was incredibly fond of everyone who looked after him. I genuinely cannot praise this company highly enough and would recommend them wholeheartedly.