Visiting Angels North Shropshire

Global House, Suite C, Sitka Drive, Shrewsbury SY2 6LG
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Top 20 award
9.8 30 Reviews
  • Visiting Angels North Shropshire, Shrewsbury
Visiting Angels North Shropshire is a home care provider offering services in Oswestry, Shrewsbury, Telford and the surrounding postcodes.

They understand that finding the right home care can be a daunting and challenging task. It needs to meet your health needs, whilst also making sure that you feel safe and comfortable in your own home.

Visiting Angels North Shropshire is a small team who are committed to making home care an easy process for all clients. They spend time with every client so that they can develop a care plan that meets their needs and preferences and assign a team who are the perfect match. This includes looking at things like hobbies and personal interests, making sure that the client is seen as a whole person, rather than just their health needs, and focusing on person centred care.

All visits will be decided by you and are fully flexible to meet your needs. Services can include help with meal preparation, personal care, home help, companionship and medication. The team understands that needs might change over time, and so care plans are regularly reviewed to make sure that care is relevant and that you feel fully supported.

Please get in touch with the team to learn more about how they can help.
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Care Provided by Visiting Angels North Shropshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £38.50

All visits are charged by the hour.
Live in Care and overnight care prices on request

The price(s) shown are provided by the agency. Contact Visiting Angels North Shropshire for full pricing details and T&Cs.

Contact Visiting Angels North Shropshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Visiting Angels North Shropshire to get a personalised quote.

Good to Know

Owner

  • Visiting Angels North Shropshire
  • Privately Owned

Person in Charge

  • Debbie Duffy (Registered Manager)

Visiting Angels North Shropshire Reviews (30)

9.8

Visiting Angels North Shropshire has a Review Score of 9.8 (9.800) out of 10, based on 27 reviews in the last 2 years.
Over all time Visiting Angels North Shropshire has 30 reviews.

Overall Experience
  • 25
  • 5
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Date Published
  • 30
  • 11
  • 13
  • 27
  • 3
Reviewer Connection to Visiting Angels North Shropshire
  • 9
  • 5
  • 5
  • 3
  • 2
  • 1
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Total of 30, showing 21-30
Review from Hugh P (Son of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever you look for extra support caring for someone, you hope for individuals who show genuine care, who demonstrate compassion and understanding and who can empathise with their clients. It also requires 100% reliability and first-class communication in both directions. Having carers in your home
is a delicate balancing act to manage responsibilities and accountability without ever allowing the level of care to drop. It is very difficult to achieve but Visiting Angels has managed it brilliantly with my mother for the last eighteen months of her life. The quality of their staff is exemplary, the care they provided was consistently first class - and genuine, and they proved that we could rely on them absolutely. Quite simply, this is how adult social care should be done; many, governments included, could learn a lot from this organisation. I cannot recommend them highly enough.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for leaving us such an outstanding review. We are so pleased that we were part of your mother's journey and feel truly honoured to have been trusted with caring for and supporting your family in a time of need.
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Review from G J (Client) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this service and would recommend them to all our friends, having already done so on several occasions.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so very much for your kind words - it is a pleasure to be able to support and to be in such a trusted position.
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Review from L O (Daughter of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was always treated with respect, kindness and compassion.
Visiting Angels would go above and beyond for Dad including the simple things like bringing him an ice cream on a hot day and sitting and talking to him.
This is only a small token, it goes a long way when you have a terminally ill
family member who lives alone.
All the angels would also take time to get to know our family and know what was happening at various times eg, family visiting or staying and would take an interest.
My Dad also taught various carers how to boil a duck egg something we all found quite funny at the time, but important to Dad.
They also cared for Jack, Dad's labrador which meant they could stay living together.
Honestly, all were excellent carers and this was demonstrated right up to and including the day he passed away, we were all treated with compassion and sensitivity this is something you can't learn they all have it.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so very much for your kind words; it was an honor to be able to care for such a wonderful, funny man. The team built very strong bonds and his memory will certainly live on with our team and service.
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Review from Sarah M (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had used the services of Visiting Angels for the last year after her last provider let us down. She received 3 care visits per week. She was never once let down! On occasions, the carers arrived earlier than planned but this was never a problem. The carers were always lovely and were willing
to do anything that she asked of them. She had quite a few different carers over the last year but she never had a bad word to say about any of them.
From a family point of view, it was a relief knowing that she had a reliable team of carers tending to her. She has recently entered long-term care so we no longer require care visits.
I would highly recommend Visiting Angels.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireSarah, we are so pleased to have been able to help and support your mother - we are always here if you need us. We hope that Dad is okay and that they both adjust to the situation with ease. We will pass your positive feedback through to the team. Once again, thank you.
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Review from K W (Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the period December 2023 to April 2024, I experienced serious dental problems caused by an abscess which in turn led to me having five teeth (the last of my own) extracted and this left me unable to use my existing denture. I was living on soup, rice pudding and yoghurt. I received exceptional
care and empathy from every Angel who visited me. They all went way beyond their remit.
From the youngest to the 'more mature' the quality of their training was evident.
At 93 years of age and not in the best of health I cannot praise Visiting Angels enough. Good communication, any query dealt with and answered and above all - genuine care.
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Review from Malcolm L (Civil Partner of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Visiting Angels enough. They were so kind and caring in my partner's last few months. Caring for a terminally ill person at home can be pretty daunting but they helped make life so much easier and always created a lovely atmosphere on their visits. Thank you Visiting Angels!
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Review from Sam W (Granddaughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my nan is receiving from Visiting Angels, she has built a lovely relationship with two members of staff in particular that visit her regularly. I would highly recommend Visiting Angels as a care provider. I also know some employees and I'm impressed at the care they
give to their employees too. They also take time to be involved in the local community events.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for your kind words, we will of course pass through to each of the team. It's a pleasure to be able to support your loved one at home.
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Review from J W (Husband of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great team of carers, who do 'exactly what it says on the tin' - they care. Always friendly, flexible and understanding with a sometimes difficult dementia patient who doesn't always appreciate their good intentions!
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Review from Tony G (Next of Kin) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support from Visiting Angels. They were really kind and helpful in Mum's last days. Would thoroughly recommend when you need care and looking after. Special thanks to all the team who came and looked after her. Above and beyond, we could even contact them at the weekend. Five stars!
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireTony thank you for your kind words, this is hugely appreciated by the team to receive feedback.
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Review from Kathryn D (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each carer was individual and different - but all were courteous, respectful, helpful and proactive when required. They all treated my father with compassion and care.
Also - all respectful of me and supportive in a very difficult time.
I would highly recommend Visiting Angels as a company.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Visiting Angels North Shropshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Visiting Angels North Shropshire is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 160 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Shropshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (5)

Rachel

Rachel Wintle

Job Title: Operations Manager Joined: 2026

Overseeing the head of operations

Debbie

Debbie Duffy

Job Title: Registered Manager Joined: 2025

Registered Manager for the service

Clare

Clare Gregson

Job Title: Care Manager Joined: 2025

Care manager for the service

Hele-Kai

Hele-Kai Valtenberg

Job Title: Recruiter and Marketing Joined: 2025

Recruiting for the team and marketing

Rebekah

Rebekah Jeffries Plant

Job Title: Care coordinator Joined: 2026

Rebekah is our Care coordinator

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Shropshire to verify any information. View our terms and conditions. Visiting Angels North Shropshire has an Enhanced Service - more info.