Visiting Angels North Shropshire

Office 1 & 2 Market Gate, Salop Road, Oswestry SY11 2NR
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Top 20 award
10 20 Reviews
  • Visiting Angels North Shropshire, Oswestry
Visiting Angels North Shropshire is a home care provider offering services in Oswestry, Shrewsbury, Telford and the surrounding postcodes.

They understand that finding the right home care can be a daunting and challenging task. It needs to meet your health needs, whilst also making sure that you feel safe and comfortable in your own home.

Visiting Angels North Shropshire is a small team who are committed to making home care an easy process for all clients. They spend time with every client so that they can develop a care plan that meets their needs and preferences and assign a team who are the perfect match. This includes looking at things like hobbies and personal interests, making sure that the client is seen as a whole person, rather than just their health needs, and focusing on person centred care.

All visits will be decided by you and are fully flexible to meet your needs. Services can include help with meal preparation, personal care, home help, companionship and medication. The team understands that needs might change over time, and so care plans are regularly reviewed to make sure that care is relevant and that you feel fully supported.

Please get in touch with the team to learn more about how they can help.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £3400

All visits are charged by the hour.

These prices are only a guideline, please contact Visiting Angels North Shropshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Visiting Angels North Shropshire

Person in charge

  • Louise Cotton (Registered Manager)

Visiting Angels North Shropshire Reviews (20)

10

Visiting Angels North Shropshire has a Review Score of 10 (9.975) out of 10, based on 20 reviews in the last 2 years.
Over all time Visiting Angels North Shropshire has 20 reviews.

Overall Experience
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Reviewer Connection to Visiting Angels North Shropshire
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Total of 20, showing 1-20
Review from M H (Daughter of Client) published on 4 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to accept a care package as she did not feel that she needed help.
From day one of Visiting Angels meeting mum it was clear that they cared about 'getting it right'.
She is a very determined lady and wanted everything her way so that her routine was not disturbed. All the staff
without exception treated mum with respect and dignity.
They recognised when she needed a bit of extra support and gave that to her.
She had a small team of carers who were chosen by the manager to suit her needs and not once did she complain about these girls.
There were many emails at the start to management to make sure the we had not forgotten any instructions. We were not made to feel we were a bother sending the emails and care plans were immediately tweaked to reflect the query/request.
I can honestly say that Visiting Angels are an excellent care company and one that I would be happy to recommend if looking for care for your loved one. Angels are exactly what they are.
Thank you!
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

What a wonderful review for the team - thank you for trusting us with caring for your mother, we are glad to be able to help. Thank you also for taking the time to write a heart felt review. Kind regards Nicky and team

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Review from Joanne D (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had been caring for Dad's personal care when she was diagnosed with breast cancer and had to have an urgent operation. We had been considering extra care for Dad for a while but knew he would be reluctant; however Mum's illness brought matters to a head as it meant she would no longer be able
to carry on. Dad understood help was required. Visiting Angels were recommended by a good friend and neighbour and came to visit us very quickly as they understood we needed their services urgently. The management team are warm, friendly and very efficient and Dad felt reassured and comfortable to proceed with care package. Although all the carers who have visited Dad are understanding and experienced, he quickly formed a bond with two wonderful ladies in particular, and Visiting Angels have moved mountains to ensure continuity of care with those carers to keep him happy and confident about moving forward. Thank you Angels, you are amazing!
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much expressing such kind words for the team; we are truly grateful for you to take the time to leave us a review and we are so pleased that we have been able to support and help at this time. With very kind regards

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Review from Gail C (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely warm friendly staff
Very discreet and respectful
Chatty and genuinely interested in dad's life.
Dad is not the easiest client as mum does everything for him, but due to mum having surgery, we had no other options for dads care
Visiting Angels have been amazing the manager has had to shuffle
there rotas to get two staff members in particular out to dad as they are his preferred carers.
We also have an app which we can see who has been and an update on what they have done and how dad was , this is very helpful as we are not on the doorstep.
The manager keeps us updated on all the admin etc by email
Very professional.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you for you for taking the time to leave a review, we are so pleased to be able to support. We will certainly pass your comments through to the Manager and the team.

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Review from Mark H (Son of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels were fantastic and came on task very quickly as we needed them very soon. The management team were great and very quick to respond to all our questions.
All the carers were understanding, experienced and caring. When my Dad had to go into a care home suddenly they were very caring
and even brought some flowers for my Mum.
The carers were happy to do whatever my Dad or Mum needed and I would have no reservations in recommending them or re-employing them.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

We are so thankful for your kind comments and for taking the time to leave us a review. It's a pleasure to have been able to help you all.

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Review from E P (Sister of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful to the Angels for the excellent care given to my sister over the last 6 months. She has been very poorly and without their help she would not have been able to stay in her own home, which she so much wanted to do. Communication between managers and staff and between the staff
themselves is excellent and the key to the quality of service provided. The staff feel cared for and supported by the managers. I can't praise the service enough.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

We are pleased to be able to make that difference for your sister. Thank you for taking the time to leave us a review. Best wishes, Director

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Review from S F (Son of Client) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just to let you know that Dad was really positive about how things went this morning, his first morning with you, so a big thank you to all the team for that. It's a huge weight off our shoulders knowing that he is happy with the care provided.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you - that's great news. We are always here to support you, if you need us just shout. The team will be in touch with you for regular check-ins to ensure the service is working for you all. Regards

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Review from Catherine S (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Visiting Angels North Shropshire in June 2024 when my 96-year-old mother needed extra help at home following a fall, which resulted in a broken hip. She wanted to be able to stay in her own home and live independently and the Angels help her to do that. She'd never had any sort of care
support so it was a big change for her to allow people into her home. But now, my mum has really formed a bond with many of the Angels. The office team are very good at keeping us up to date with who will be looking after my mum each week. They visit for an hour each day to provide her with a hot lunch and do a few chores that she struggles with. It's a great service. We investigated a few local care firms but in our opinion, Visiting Angels are the best fit for my mum.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so much for such a fantastic review; the team does what they do best and really cares! We shall pass your review through to them - such great feedback.

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Review from J S (Niece of Client) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say from our very first meeting with the registered manager we as a family were impressed, grateful and so relieved, the care and compassion all Angels showed my aunt was over and above what we expected. Will always be so very grateful to them and would highly recommend Angels. As a
retired nurse I could see all staff were caring and observant of my aunt's needs.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Good morning, thank you for taking the time to leave a review, we are pleased that the service has met your high expectations in caring for your aunt. Regards.

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Review from Deborah M (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact with Visiting Angels on the telephone I felt that this company would be perfect to care for my father for the last months of his life. They certainly are all Angels - from the management and office staff to all the amazing carers. Dad was bed-bound from April 2024 until he died
in October and during that time he was treated with such dignity and compassion, that nothing was ever too much trouble. The carers got to know Dad's interests and would enjoy chatting to him about his hobbies, reading to him and playing music. They were quick to notice any medical issues which were always relayed to the office and dealt with immediately. They were also mindful of how my sister and I were coping with the situation and always a huge support to us too. It was so comforting to know that Dad was receiving the best possible care and was incredibly fond of everyone who looked after him. I genuinely cannot praise this company highly enough and would recommend them wholeheartedly.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words. The team sends their very best wishes to you all, it was a true honour to be able to help care and support for your dad. Kind wishes from all of the team.

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Review from M P (Son of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a mother who needs home care! This is not my first experience with finding good home care but l live abroad and have limited time to find a solution! One staff member of Visiting Angels was wonderful! She answered all my concerns and put my mother at ease, as prior to this visit was not cooperating!
Then came the first visit, the staff member introduced us to another staff member and now my mother is very happy! Thank you both.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much, we will pass these wonderful comments back to both members of staff, and thank you for trusting us with the care for your mother. It is always an honour and privilege to help.

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Review from Hugh P (Son of Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever you look for extra support caring for someone, you hope for individuals who show genuine care, who demonstrate compassion and understanding and who can empathise with their clients. It also requires 100% reliability and first-class communication in both directions. Having carers in your home
is a delicate balancing act to manage responsibilities and accountability without ever allowing the level of care to drop. It is very difficult to achieve but Visiting Angels has managed it brilliantly with my mother for the last eighteen months of her life. The quality of their staff is exemplary, the care they provided was consistently first class - and genuine, and they proved that we could rely on them absolutely. Quite simply, this is how adult social care should be done; many, governments included, could learn a lot from this organisation. I cannot recommend them highly enough.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you for leaving us such an outstanding review. We are so pleased that we were part of your mother's journey and feel truly honoured to have been trusted with caring for and supporting your family in a time of need.

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Review from G J (Client) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this service and would recommend them to all our friends, having already done so on several occasions.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words - it is a pleasure to be able to support and to be in such a trusted position.

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Review from L O (Daughter of Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was always treated with respect, kindness and compassion.
Visiting Angels would go above and beyond for Dad including the simple things like bringing him an ice cream on a hot day and sitting and talking to him.
This is only a small token, it goes a long way when you have a terminally ill
family member who lives alone.
All the angels would also take time to get to know our family and know what was happening at various times eg, family visiting or staying and would take an interest.
My Dad also taught various carers how to boil a duck egg something we all found quite funny at the time, but important to Dad.
They also cared for Jack, Dad's labrador which meant they could stay living together.
Honestly, all were excellent carers and this was demonstrated right up to and including the day he passed away, we were all treated with compassion and sensitivity this is something you can't learn they all have it.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words; it was an honor to be able to care for such a wonderful, funny man. The team built very strong bonds and his memory will certainly live on with our team and service.

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Review from Sarah M (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had used the services of Visiting Angels for the last year after her last provider let us down. She received 3 care visits per week. She was never once let down! On occasions, the carers arrived earlier than planned but this was never a problem. The carers were always lovely and were willing
to do anything that she asked of them. She had quite a few different carers over the last year but she never had a bad word to say about any of them.
From a family point of view, it was a relief knowing that she had a reliable team of carers tending to her. She has recently entered long-term care so we no longer require care visits.
I would highly recommend Visiting Angels.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Sarah, we are so pleased to have been able to help and support your mother - we are always here if you need us. We hope that Dad is okay and that they both adjust to the situation with ease. We will pass your positive feedback through to the team. Once again, thank you.

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Review from K W (Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the period December 2023 to April 2024, I experienced serious dental problems caused by an abscess which in turn led to me having five teeth (the last of my own) extracted and this left me unable to use my existing denture. I was living on soup, rice pudding and yoghurt. I received exceptional
care and empathy from every Angel who visited me. They all went way beyond their remit.
From the youngest to the 'more mature' the quality of their training was evident.
At 93 years of age and not in the best of health I cannot praise Visiting Angels enough. Good communication, any query dealt with and answered and above all - genuine care.
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Review from Malcolm L (Civil Partner of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Visiting Angels enough. They were so kind and caring in my partner's last few months. Caring for a terminally ill person at home can be pretty daunting but they helped make life so much easier and always created a lovely atmosphere on their visits. Thank you Visiting Angels!
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Review from Sam W (Granddaughter of Client) published on 9 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my nan is receiving from Visiting Angels, she has built a lovely relationship with two members of staff in particular that visit her regularly. I would highly recommend Visiting Angels as a care provider. I also know some employees and I'm impressed at the care they
give to their employees too. They also take time to be involved in the local community events.
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so much for your kind words, we will of course pass through to each of the team. It's a pleasure to be able to support your loved one at home.

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Review from J W (Husband of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A great team of carers, who do 'exactly what it says on the tin' - they care. Always friendly, flexible and understanding with a sometimes difficult dementia patient who doesn't always appreciate their good intentions!
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Review from Tony G (Next of Kin) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and support from Visiting Angels. They were really kind and helpful in Mum's last days. Would thoroughly recommend when you need care and looking after. Special thanks to all the team who came and looked after her. Above and beyond, we could even contact them at the weekend. Five stars!
Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Tony thank you for your kind words, this is hugely appreciated by the team to receive feedback.

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Review from Kathryn D (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Each carer was individual and different - but all were courteous, respectful, helpful and proactive when required. They all treated my father with compassion and care.
Also - all respectful of me and supportive in a very difficult time.
I would highly recommend Visiting Angels as a company.
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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Visiting Angels North Shropshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.975 for Visiting Angels North Shropshire is calculated as follows: ( (115 Excellents x 5) + (3 Goods x 4) ) ÷ 118 Ratings = 4.975
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Shropshire is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (8)

Louise

Louise Cotton

Job Title: Registered Manager Joined: 2022

Registered Manager for the service.

Debbie

Debbie Duffy

Job Title: Care Manager Joined: 2025

Care Manager for all areas

Faye

Faye Joy

Job Title: Senior Caregiver and Trainer Joined: 2022

Senior Caregiver and Trainer.

Georgina

Georgina Davidson

Job Title: Care Co Joined: 2025

Georgina (known as Georgi) is a part time care co supporting the team for all areas.

Robyn

Robyn Peters

Job Title: Trainer and Recruiter Joined: 2023

Training team members and recruiting new staff.

Nicky

Nicky Goodall

Job Title: Director

Director for the service.

Mark

Mark Goodall

Job Title: Director

Director for the service.

No image found

Katie Jones

Job Title: Care Coordinator Joined: 2025

Care Co Ordinator

Frequently Asked Questions about Visiting Angels North Shropshire

What Type of Services does Visiting Angels North Shropshire offer?

Visiting Angels North Shropshire offers Home Care.

How many Carers does Visiting Angels North Shropshire employ?

Visiting Angels North Shropshire employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Shropshire to verify any information. View our terms and conditions. Visiting Angels North Shropshire has an Enhanced Service - more info.