Visiting Angels North Shropshire

Global House, Suite C, Sitka Drive, Shrewsbury SY2 6LG
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Top 20 award
9.8 30 Reviews
  • Visiting Angels North Shropshire, Shrewsbury
Visiting Angels North Shropshire is a home care provider offering services in Oswestry, Shrewsbury, Telford and the surrounding postcodes.

They understand that finding the right home care can be a daunting and challenging task. It needs to meet your health needs, whilst also making sure that you feel safe and comfortable in your own home.

Visiting Angels North Shropshire is a small team who are committed to making home care an easy process for all clients. They spend time with every client so that they can develop a care plan that meets their needs and preferences and assign a team who are the perfect match. This includes looking at things like hobbies and personal interests, making sure that the client is seen as a whole person, rather than just their health needs, and focusing on person centred care.

All visits will be decided by you and are fully flexible to meet your needs. Services can include help with meal preparation, personal care, home help, companionship and medication. The team understands that needs might change over time, and so care plans are regularly reviewed to make sure that care is relevant and that you feel fully supported.

Please get in touch with the team to learn more about how they can help.
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Care Provided by Visiting Angels North Shropshire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £36.50 – £38.50

All visits are charged by the hour.
Live in Care and overnight care prices on request

The price(s) shown are provided by the agency. Contact Visiting Angels North Shropshire for full pricing details and T&Cs.

Contact Visiting Angels North Shropshire to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Visiting Angels North Shropshire to get a personalised quote.

Good to Know

Owner

  • Visiting Angels North Shropshire
  • Privately Owned

Person in Charge

  • Debbie Duffy (Registered Manager)

Visiting Angels North Shropshire Reviews (30)

9.8

Visiting Angels North Shropshire has a Review Score of 9.8 (9.800) out of 10, based on 27 reviews in the last 2 years.
Over all time Visiting Angels North Shropshire has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Visiting Angels North Shropshire
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Total of 30, showing 1-20
Review from Charlotte W (Daughter of Client) published on 20 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Visiting Angels for a few years now for our mother and we have found them to be absolutely brilliant. The carers are superb, you couldn't wish for better...friendly, professional and so good at their jobs. The entire office team have always been there for us too. As the years go on my mother's
needs are understandably changing and Visiting Angels have been able to understand and adapt my mother's care package so she has the care and protection she needs to live a comfortable, content life, retaining her dignity.
It's very difficult living so far away but knowing mum is in such wonderful hands and the excellent updates on the App after each visit bring me peace of mind that she's happy and getting the care she needs.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for your kind and thoughtful review.
It truly means a great deal to us to hear how positive your experience has been over the years. Supporting clients and their families as needs change is at the heart of what we do, so we're especially pleased to know that your mother's care has been able to adapt in a way that helps her remain comfortable, safe, and maintain her dignity.
Your lovely comments about both our caregivers and office team will be shared with them - they will be delighted to know the difference their work is making.
We also understand how difficult it can be when you're living far away, so we're really glad that the updates through the app help provide reassurance and peace of mind.
Thank you again for placing your trust in us - it's a privilege to be part of your mother's support.
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Review from O H (Son of Client) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the quality of care is very good and consistent. All my mam's needs are generally met and the carers are all friendly, kind and professional. I have no real complaints on the care. Only real problem in the last few months have been down to management changes- this has caused a few minor mistakes
on cancelled or amended visits.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for your feedback. We're really pleased to hear that your mother is receiving good, consistent care and that our caregivers have been friendly, kind, and professional. We are extremely proud of them - they are a great bunch of Angels!
We're sorry to hear about the recent issues. To address this, we've recently made changes within our office team to help ensure the service runs as smoothly and faultlessly as possible moving forward.
Your comments are very valuable to us, and we truly appreciate you taking the time to share both the positives and the areas where we can improve.
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Review from Pamela Ann J (Wife of Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely delighted with all the staff at Visiting Angels and had no complaints and recommend them to friends and family.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for your kind and thoughtful feedback! We're truly delighted to hear that you've had such a positive experience with all of our staff. It means a great deal to us to know that we've been able to meet your expectations and provide the level of care and support you deserve. Your willingness to recommend Visiting Angels to your friends and family is the highest compliment we could receive. We sincerely appreciate your trust and support, and please know that we are always here for you whenever you need us.
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Review from Michael W (Husband of Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well satisfied. Excellent care, always prompt, always considerate.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for taking the time to leave the team a review - we will pass your kind comments through. Regards
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Review from Tony B (Husband of Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally I consider the service to be very good with the following reservations. There is an excessive turn over of staff. This leads to the need to train new people consistently. It would be better for my wife to be seen by the carers she is familiar with. Whilst I appreciate that we live in a rural
location, I have found that the carers would not push themselves to make the call in difficult climate conditions.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for your review. I would like to clarify that during a recent snow event we were unable to make contact as phone lines were down. Caregivers were transported by 4x4 and then had to walk approximately 5-10 minutes to reach your home. While we understand the importance of maintaining care delivery, this highlights the challenges and risks linked to limited access and communication in rural areas. We continue to review these situations to ensure appropriate safeguards are in place. We are proud to have a high retention rate and place strong emphasis on supporting and retaining our caregivers, as their safety and wellbeing are essential. Your wife is supported on a double round with a small, consistent care team. We would welcome a face-to-face conversation to discuss this further.
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Review from Christine E (Client) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
VA reliable, kind and consistent.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for your kind feedback. We are delighted to hear that you are well satisfied with the care provided and that our team have been prompt and considerate. Your comments mean a great deal to us and will be shared with the caregivers, who take pride in delivering high-quality, compassionate support.
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Review from Frank H (Client) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good good help with meals and company. I feel better since having angels.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for your kind words. We're really pleased to hear that the support with meals and companionship has made a positive difference for you.
At Visiting Angels, we know how important it is to feel comfortable, supported, and not alone, so it means a lot to hear that you're feeling better with our help. We'll continue to be here for you whenever you need us.
With warm regards,
The Visiting Angels Team
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Review from Pat B (Wife of Client) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a catastrophic shock to learn my husband had pancreatic cancel. To have people say he was going to die. It is incurable at the moment. We will keep him going until there is a cure. That is my family's goal. For over a month I looked after Tom on my own. I have arthiritis, polymyalgia rheumatica,
brandictasis etc. etc. Tom has metal supporting his spine which he broke 06/01/91. He had a lot of pain before cancer. Looking after Tom nearly broke me until the NHS sent me Visiting Angels. It is still hard to cope. I am just one old woman. There used to be the two of us as a team!
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for sharing such a deeply personal and emotional experience. We are truly sorry to hear about Tom's diagnosis and the immense challenges you've both been facing. It is an incredibly difficult journey, and it's clear how much love, strength, and determination you bring to caring for him.
We're honoured that Visiting Angels has been able to support you during such a tough time. Caring for a loved one while managing your own health conditions is an extraordinary responsibility, and you shouldn't have to carry it alone. Please know that we are here for both of you-not just to help with practical care, but to offer reassurance, compassion, and a sense that you still have a team around you.
We will continue to stand beside you and Tom, supporting your goal of keeping him comfortable and cared for every step of the way.
With heartfelt thanks and warmest wishes.
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Review from D D (Client) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all my carers to be kind and caring. Do the little jobs without being asked.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for taking the time to respond - the tiny tasks are the ones that sometimes make the most difference and we are glad that our Angel team are supporting you in a person centered way that you are happy with. We will pass your comments through to the team. Thank you
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Review from M H (Daughter-in-law of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has had Visiting Angels for nearly 12 months.
He is an elderly gentleman living on his own. Both himself and the house were showing signs of neglect.
Since having Visiting Angels things have improved massively.
He was very reluctant to have this additional support but now accepts
it and enjoys the company.
The staff are always very friendly and provide him with all the support he requires.
His house no longer smells and his clothes are always clean.
He used to be so well dressed when he was working so to see him looking this way again makes us all so grateful for the care given.
Yes it is a lot of money to be paying out but the peace of mind the family get knowing he is well cared for is worth every penny.
Some of the carers have started to sing with him which really makes his day. They find his favourite songs on their phones and play them for him.
It is the little things that make so much difference.
Thank you all
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for taking the time to share this beautiful feedback. It truly means the world to us to know that your father-in-law is feeling happier, more supported, and able to enjoy his days again.
We understand how difficult it can be to accept help at first, and we're so pleased to hear that he now welcomes the companionship and care from our team. Knowing that he is comfortable, well presented, and enjoying those special moments - especially singing along to his favourite songs - is exactly why our carers do what they do.
Your kind words about the difference this has made, not only to him but to your whole family, are incredibly touching. Thank you for trusting Visiting Angels and allowing us to be part of his journey. It really is the little things that matter most.
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Review from Cath M (Daughter of Client) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been receiving care from North Shropshire Visiting Angels for a few years now and I'm constantly reassured by how attentive the carers are, how they listen to what Mum wants and their willingness to help Mum in whatever way they possibly can.
It took a long time to find a company that Mum would
allow into her home to help her (and a lot of persuasion on my part!) but right from the initial meeting with the care manager to assess what Mum wanted to her current day to day visits I have every confidence that North Shropshire Visiting Angels are a great fit for Mum (and for me) and that they are able to offer such a caring, compassionate and professional service. Thank you.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for taking the time to leave a review of the service, it is an absolute pleasure to be able to assist mum and we are so pleased to hear that the service is working well for you all. Kind regards
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Review from Joanne D (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had been caring for Dad's personal care when she was diagnosed with breast cancer and had to have an urgent operation. We had been considering extra care for Dad for a while but knew he would be reluctant; however Mum's illness brought matters to a head as it meant she would no longer be able
to carry on. Dad understood help was required. Visiting Angels were recommended by a good friend and neighbour and came to visit us very quickly as they understood we needed their services urgently. The management team are warm, friendly and very efficient and Dad felt reassured and comfortable to proceed with care package. Although all the carers who have visited Dad are understanding and experienced, he quickly formed a bond with two wonderful ladies in particular, and Visiting Angels have moved mountains to ensure continuity of care with those carers to keep him happy and confident about moving forward. Thank you Angels, you are amazing!
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so very much expressing such kind words for the team; we are truly grateful for you to take the time to leave us a review and we are so pleased that we have been able to support and help at this time. With very kind regards
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Review from Gail C (Daughter of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely warm friendly staff
Very discreet and respectful
Chatty and genuinely interested in dad's life.
Dad is not the easiest client as mum does everything for him, but due to mum having surgery, we had no other options for dads care
Visiting Angels have been amazing the manager has had to shuffle
there rotas to get two staff members in particular out to dad as they are his preferred carers.
We also have an app which we can see who has been and an update on what they have done and how dad was , this is very helpful as we are not on the doorstep.
The manager keeps us updated on all the admin etc by email
Very professional.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you for you for taking the time to leave a review, we are so pleased to be able to support. We will certainly pass your comments through to the Manager and the team.
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Review from Mark H (Son of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels were fantastic and came on task very quickly as we needed them very soon. The management team were great and very quick to respond to all our questions.
All the carers were understanding, experienced and caring. When my Dad had to go into a care home suddenly they were very caring
and even brought some flowers for my Mum.
The carers were happy to do whatever my Dad or Mum needed and I would have no reservations in recommending them or re-employing them.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireWe are so thankful for your kind comments and for taking the time to leave us a review. It's a pleasure to have been able to help you all.
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Review from E P (Sister of Client) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely grateful to the Angels for the excellent care given to my sister over the last 6 months. She has been very poorly and without their help she would not have been able to stay in her own home, which she so much wanted to do. Communication between managers and staff and between the staff
themselves is excellent and the key to the quality of service provided. The staff feel cared for and supported by the managers. I can't praise the service enough.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireWe are pleased to be able to make that difference for your sister. Thank you for taking the time to leave us a review. Best wishes, Director
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Review from S F (Son of Client) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just to let you know that Dad was really positive about how things went this morning, his first morning with you, so a big thank you to all the team for that. It's a huge weight off our shoulders knowing that he is happy with the care provided.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you - that's great news. We are always here to support you, if you need us just shout. The team will be in touch with you for regular check-ins to ensure the service is working for you all. Regards
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Review from Catherine S (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started using Visiting Angels North Shropshire in June 2024 when my 96-year-old mother needed extra help at home following a fall, which resulted in a broken hip. She wanted to be able to stay in her own home and live independently and the Angels help her to do that. She'd never had any sort of care
support so it was a big change for her to allow people into her home. But now, my mum has really formed a bond with many of the Angels. The office team are very good at keeping us up to date with who will be looking after my mum each week. They visit for an hour each day to provide her with a hot lunch and do a few chores that she struggles with. It's a great service. We investigated a few local care firms but in our opinion, Visiting Angels are the best fit for my mum.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so much for such a fantastic review; the team does what they do best and really cares! We shall pass your review through to them - such great feedback.
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Review from J S (Niece of Client) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say from our very first meeting with the registered manager we as a family were impressed, grateful and so relieved, the care and compassion all Angels showed my aunt was over and above what we expected. Will always be so very grateful to them and would highly recommend Angels. As a
retired nurse I could see all staff were caring and observant of my aunt's needs.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireGood morning, thank you for taking the time to leave a review, we are pleased that the service has met your high expectations in caring for your aunt. Regards.
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Review from Deborah M (Daughter of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first contact with Visiting Angels on the telephone I felt that this company would be perfect to care for my father for the last months of his life. They certainly are all Angels - from the management and office staff to all the amazing carers. Dad was bed-bound from April 2024 until he died
in October and during that time he was treated with such dignity and compassion, that nothing was ever too much trouble. The carers got to know Dad's interests and would enjoy chatting to him about his hobbies, reading to him and playing music. They were quick to notice any medical issues which were always relayed to the office and dealt with immediately. They were also mindful of how my sister and I were coping with the situation and always a huge support to us too. It was so comforting to know that Dad was receiving the best possible care and was incredibly fond of everyone who looked after him. I genuinely cannot praise this company highly enough and would recommend them wholeheartedly.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so very much for your kind words. The team sends their very best wishes to you all, it was a true honour to be able to help care and support for your dad. Kind wishes from all of the team.
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Review from M P (Son of Client) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a mother who needs home care! This is not my first experience with finding good home care but l live abroad and have limited time to find a solution! One staff member of Visiting Angels was wonderful! She answered all my concerns and put my mother at ease, as prior to this visit was not cooperating!
Then came the first visit, the staff member introduced us to another staff member and now my mother is very happy! Thank you both.
Reply from Nicky Goodall, Director at Visiting Angels North ShropshireThank you so very much, we will pass these wonderful comments back to both members of staff, and thank you for trusting us with the care for your mother. It is always an honour and privilege to help.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Visiting Angels North Shropshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.800 for Visiting Angels North Shropshire is calculated as follows: ( (131 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 160 Ratings = 4.8
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Visiting Angels North Shropshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (5)

Rachel

Rachel Wintle

Job Title: Operations Manager Joined: 2026

Overseeing the head of operations

Debbie

Debbie Duffy

Job Title: Registered Manager Joined: 2025

Registered Manager for the service

Clare

Clare Gregson

Job Title: Care Manager Joined: 2025

Care manager for the service

Hele-Kai

Hele-Kai Valtenberg

Job Title: Recruiter and Marketing Joined: 2025

Recruiting for the team and marketing

Rebekah

Rebekah Jeffries Plant

Job Title: Care coordinator Joined: 2026

Rebekah is our Care coordinator

Frequently Asked Questions about Visiting Angels North Shropshire

How many Carers does Visiting Angels North Shropshire employ?

Visiting Angels North Shropshire employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels North Shropshire to verify any information. View our terms and conditions. Visiting Angels North Shropshire has an Enhanced Service - more info.