What Type of Services does Visiting Angels North Shropshire offer?

Visiting Angels North Shropshire offers Home Care.

How many Carers does Visiting Angels North Shropshire employ?

Visiting Angels North Shropshire employs 50 carers.

Visiting Angels North Shropshire, Office 1 & 2 Market Gate, Salop Road, Oswestry, Shropshire SY11 2NR

Review from M H (Daughter of Client) published on 4 July 2025 Submitted via Website • Report

Overall Experience

Mum was reluctant to accept a care package as she did not feel that she needed help.
From day one of Visiting Angels meeting mum it was clear that they cared about 'getting it right'.
She is a very determined lady and wanted everything her way so that her routine was not disturbed. All the staff

without exception treated mum with respect and dignity.
They recognised when she needed a bit of extra support and gave that to her.
She had a small team of carers who were chosen by the manager to suit her needs and not once did she complain about these girls.
There were many emails at the start to management to make sure the we had not forgotten any instructions. We were not made to feel we were a bother sending the emails and care plans were immediately tweaked to reflect the query/request.
I can honestly say that Visiting Angels are an excellent care company and one that I would be happy to recommend if looking for care for your loved one. Angels are exactly what they are.
Thank you!

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

What a wonderful review for the team - thank you for trusting us with caring for your mother, we are glad to be able to help. Thank you also for taking the time to write a heart felt review. Kind…read more

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Review from Joanne D (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

My Mum had been caring for Dad's personal care when she was diagnosed with breast cancer and had to have an urgent operation. We had been considering extra care for Dad for a while but knew he would be reluctant; however Mum's illness brought matters to a head as it meant she would no longer be able

to carry on. Dad understood help was required. Visiting Angels were recommended by a good friend and neighbour and came to visit us very quickly as they understood we needed their services urgently. The management team are warm, friendly and very efficient and Dad felt reassured and comfortable to proceed with care package. Although all the carers who have visited Dad are understanding and experienced, he quickly formed a bond with two wonderful ladies in particular, and Visiting Angels have moved mountains to ensure continuity of care with those carers to keep him happy and confident about moving forward. Thank you Angels, you are amazing!

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much expressing such kind words for the team; we are truly grateful for you to take the time to leave us a review and we are so pleased that we have been able to support and help at…read more

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Review from Gail C (Daughter of Client) published on 11 June 2025 Submitted via Website • Report

Overall Experience

Lovely warm friendly staff
Very discreet and respectful
Chatty and genuinely interested in dad's life.
Dad is not the easiest client as mum does everything for him, but due to mum having surgery, we had no other options for dads care
Visiting Angels have been amazing the manager has had to shuffle

there rotas to get two staff members in particular out to dad as they are his preferred carers.
We also have an app which we can see who has been and an update on what they have done and how dad was , this is very helpful as we are not on the doorstep.
The manager keeps us updated on all the admin etc by email
Very professional.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you for you for taking the time to leave a review, we are so pleased to be able to support. We will certainly pass your comments through to the Manager and the team.

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Review from Mark H (Son of Client) published on 11 April 2025 Submitted via Website • Report

Overall Experience

Visiting Angels were fantastic and came on task very quickly as we needed them very soon. The management team were great and very quick to respond to all our questions.
All the carers were understanding, experienced and caring. When my Dad had to go into a care home suddenly they were very caring

and even brought some flowers for my Mum.
The carers were happy to do whatever my Dad or Mum needed and I would have no reservations in recommending them or re-employing them.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

We are so thankful for your kind comments and for taking the time to leave us a review. It's a pleasure to have been able to help you all.

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Review from E P (Sister of Client) published on 27 December 2024 Submitted via Postal Card • Report

Overall Experience

I am extremely grateful to the Angels for the excellent care given to my sister over the last 6 months. She has been very poorly and without their help she would not have been able to stay in her own home, which she so much wanted to do. Communication between managers and staff and between the staff

themselves is excellent and the key to the quality of service provided. The staff feel cared for and supported by the managers. I can't praise the service enough.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

We are pleased to be able to make that difference for your sister. Thank you for taking the time to leave us a review. Best wishes, Director

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Review from S F (Son of Client) published on 2 December 2024 Submitted via Website • Report

Overall Experience

Just to let you know that Dad was really positive about how things went this morning, his first morning with you, so a big thank you to all the team for that. It's a huge weight off our shoulders knowing that he is happy with the care provided.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you - that's great news. We are always here to support you, if you need us just shout. The team will be in touch with you for regular check-ins to ensure the service is working for you all.…read more

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Review from Catherine S (Daughter of Client) published on 28 November 2024 Submitted via Website • Report

Overall Experience

We started using Visiting Angels North Shropshire in June 2024 when my 96-year-old mother needed extra help at home following a fall, which resulted in a broken hip. She wanted to be able to stay in her own home and live independently and the Angels help her to do that. She'd never had any sort of care

support so it was a big change for her to allow people into her home. But now, my mum has really formed a bond with many of the Angels. The office team are very good at keeping us up to date with who will be looking after my mum each week. They visit for an hour each day to provide her with a hot lunch and do a few chores that she struggles with. It's a great service. We investigated a few local care firms but in our opinion, Visiting Angels are the best fit for my mum.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so much for such a fantastic review; the team does what they do best and really cares! We shall pass your review through to them - such great feedback.

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Review from J S (Niece of Client) published on 25 November 2024 Submitted via Postal Card • Report

Overall Experience

I would like to say from our very first meeting with the registered manager we as a family were impressed, grateful and so relieved, the care and compassion all Angels showed my aunt was over and above what we expected. Will always be so very grateful to them and would highly recommend Angels. As a

retired nurse I could see all staff were caring and observant of my aunt's needs.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Good morning, thank you for taking the time to leave a review, we are pleased that the service has met your high expectations in caring for your aunt. Regards.

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Review from Deborah M (Daughter of Client) published on 21 November 2024 Submitted via Website • Report

Overall Experience

From the first contact with Visiting Angels on the telephone I felt that this company would be perfect to care for my father for the last months of his life. They certainly are all Angels - from the management and office staff to all the amazing carers. Dad was bed-bound from April 2024 until he died

in October and during that time he was treated with such dignity and compassion, that nothing was ever too much trouble. The carers got to know Dad's interests and would enjoy chatting to him about his hobbies, reading to him and playing music. They were quick to notice any medical issues which were always relayed to the office and dealt with immediately. They were also mindful of how my sister and I were coping with the situation and always a huge support to us too. It was so comforting to know that Dad was receiving the best possible care and was incredibly fond of everyone who looked after him. I genuinely cannot praise this company highly enough and would recommend them wholeheartedly.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words. The team sends their very best wishes to you all, it was a true honour to be able to help care and support for your dad. Kind wishes from all of the team.

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Review from M P (Son of Client) published on 5 November 2024 Submitted via Website • Report

Overall Experience

I have a mother who needs home care! This is not my first experience with finding good home care but l live abroad and have limited time to find a solution! One staff member of Visiting Angels was wonderful! She answered all my concerns and put my mother at ease, as prior to this visit was not cooperating!

Then came the first visit, the staff member introduced us to another staff member and now my mother is very happy! Thank you both.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much, we will pass these wonderful comments back to both members of staff, and thank you for trusting us with the care for your mother. It is always an honour and privilege to help.

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Review from Hugh P (Son of Client) published on 1 November 2024 Submitted via Website • Report

Overall Experience

Whenever you look for extra support caring for someone, you hope for individuals who show genuine care, who demonstrate compassion and understanding and who can empathise with their clients. It also requires 100% reliability and first-class communication in both directions. Having carers in your home

is a delicate balancing act to manage responsibilities and accountability without ever allowing the level of care to drop. It is very difficult to achieve but Visiting Angels has managed it brilliantly with my mother for the last eighteen months of her life. The quality of their staff is exemplary, the care they provided was consistently first class - and genuine, and they proved that we could rely on them absolutely. Quite simply, this is how adult social care should be done; many, governments included, could learn a lot from this organisation. I cannot recommend them highly enough.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you for leaving us such an outstanding review. We are so pleased that we were part of your mother's journey and feel truly honoured to have been trusted with caring for and supporting your…read more

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Review from G J (Client) assisted by family/friend published on 3 October 2024 Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for this service and would recommend them to all our friends, having already done so on several occasions.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words - it is a pleasure to be able to support and to be in such a trusted position.

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Review from L O (Daughter of Client) published on 28 June 2024 Submitted via Website • Report

Overall Experience

My Dad was always treated with respect, kindness and compassion.
Visiting Angels would go above and beyond for Dad including the simple things like bringing him an ice cream on a hot day and sitting and talking to him.
This is only a small token, it goes a long way when you have a terminally ill

family member who lives alone.
All the angels would also take time to get to know our family and know what was happening at various times eg, family visiting or staying and would take an interest.
My Dad also taught various carers how to boil a duck egg something we all found quite funny at the time, but important to Dad.
They also cared for Jack, Dad's labrador which meant they could stay living together.
Honestly, all were excellent carers and this was demonstrated right up to and including the day he passed away, we were all treated with compassion and sensitivity this is something you can't learn they all have it.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so very much for your kind words; it was an honor to be able to care for such a wonderful, funny man. The team built very strong bonds and his memory will certainly live on with our team and…read more

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Review from Sarah M (Daughter of Client) published on 27 June 2024 Submitted via Website • Report

Overall Experience

My mother had used the services of Visiting Angels for the last year after her last provider let us down. She received 3 care visits per week. She was never once let down! On occasions, the carers arrived earlier than planned but this was never a problem. The carers were always lovely and were willing

to do anything that she asked of them. She had quite a few different carers over the last year but she never had a bad word to say about any of them.
From a family point of view, it was a relief knowing that she had a reliable team of carers tending to her. She has recently entered long-term care so we no longer require care visits.
I would highly recommend Visiting Angels.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Sarah, we are so pleased to have been able to help and support your mother - we are always here if you need us. We hope that Dad is okay and that they both adjust to the situation with ease. We will…read more

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Review from K W (Client) published on 24 May 2024 Submitted via Website • Report

Overall Experience

During the period December 2023 to April 2024, I experienced serious dental problems caused by an abscess which in turn led to me having five teeth (the last of my own) extracted and this left me unable to use my existing denture. I was living on soup, rice pudding and yoghurt. I received exceptional

care and empathy from every Angel who visited me. They all went way beyond their remit.
From the youngest to the 'more mature' the quality of their training was evident.
At 93 years of age and not in the best of health I cannot praise Visiting Angels enough. Good communication, any query dealt with and answered and above all - genuine care.

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Review from Malcolm L (Civil Partner of Client) published on 20 May 2024 Submitted via Website • Report

Overall Experience

I cannot praise Visiting Angels enough. They were so kind and caring in my partner's last few months. Caring for a terminally ill person at home can be pretty daunting but they helped make life so much easier and always created a lovely atmosphere on their visits. Thank you Visiting Angels!

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Review from Sam W (Granddaughter of Client) published on 9 May 2024 Submitted via Website • Report

Overall Experience

We are very pleased with the care my nan is receiving from Visiting Angels, she has built a lovely relationship with two members of staff in particular that visit her regularly. I would highly recommend Visiting Angels as a care provider. I also know some employees and I'm impressed at the care they

give to their employees too. They also take time to be involved in the local community events.

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Thank you so much for your kind words, we will of course pass through to each of the team. It's a pleasure to be able to support your loved one at home.

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Review from J W (Husband of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

A great team of carers, who do 'exactly what it says on the tin' - they care. Always friendly, flexible and understanding with a sometimes difficult dementia patient who doesn't always appreciate their good intentions!

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Review from Tony G (Next of Kin) published on 26 April 2024 Submitted via Website • Report

Overall Experience

Excellent care and support from Visiting Angels. They were really kind and helpful in Mum's last days. Would thoroughly recommend when you need care and looking after. Special thanks to all the team who came and looked after her. Above and beyond, we could even contact them at the weekend. Five stars!

Reply from Nicky Goodall, Director at Visiting Angels North Shropshire

Tony thank you for your kind words, this is hugely appreciated by the team to receive feedback.

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Review from Kathryn D (Daughter of Client) published on 25 April 2024 Submitted via Website • Report

Overall Experience

Each carer was individual and different - but all were courteous, respectful, helpful and proactive when required. They all treated my father with compassion and care.
Also - all respectful of me and supportive in a very difficult time.
I would highly recommend Visiting Angels as a company.