Caremark Surrey Heath & Rushmoor

The morning visits are crucial as I need help and support to prepare me for the day. Timekeeping has been excellent and consistent. One question occurs with the emptying of the overnight bottle and cleaning of its 'pipework'.

Excellent care.

The from Caremark is very good. The carers take time with mum and show a good deal of patience with her especially because of her speech difficulties. We have an alphabet board whic they use with her to enable better understandig. Having regular staff helps settle mum.

You have been very helpful, understanding and accommodating for my daughter. I'm so grateful for the care that you give and that you are willing to help with things around the house if needed. Our carer is extremely pleasant and polite would definitely recommend her to anyone

From my first enquiry to my lovely chosen carer, my family and myself are very much impressed with the helpfulness, cheerfulness, kindness my dear carer has shown me. They have helped me bring my confidence back up to my norm! We laugh and chat whilst doing all my 'chores'. All I will add is my gratitude for the good care I've been given. Thanks from my heart.

God bless this company.

Management and staff have all been very helpful, polite, and professional at all times. Management has always been reachable and communication has been very good. Staff have been flexible in providing both care and renablement. Timekeeping has been very good and care provided efficiently but not hurried. All care has been provided and respect. I have complete confidence in referring this service to others.

I was very pleased with the care and attention that all workers gave to my wife. I could not fault any of your workers.

The Caremark team have cared for my mother and father for three years. From day 1 they have gone over and above in their support for them and myself. The carers really invested their heart and souls to get to know my parents to make them feel and happy and comfortable with the support and to feel a sense of companionship at every visit. Many thanks to all of the Carenark Team.

They help support my Mum in her own home, which is better for her, as it offers structure and routine in familiar surroundings.

Katey, Ginny and Ester are extremely helpful, nothing is too much trouble, they will do anything to help. Mum's carers have become like family to her and look after her with a lot of care and understanding.

from the rest of the crowd

The management team are always very supportive and help at the drop of a hat. Whether this is just to have a reassuring chat or to be present at official meetings. They always go that extra mile.

My Father received excellent care from care mark.Nothing was too much trouble.I had to call them out at the weekend and they arrived quickly.My father needed extra visits due to lack of mobility, which was arranged that day.Later he needed 24 hour care which commenced in 2 hours.

They seem to be concerned with profit and "efficiency" more than anything else. It feels like I'm very low on their priority list due to the fact I'm not a private client, and considering I'm bedridden with a severe chronic illness, it's not a nice feeling to have when you're relying so heavily on them. As such, I really feel like just a number to them. This is not a care agency that puts their clients first, this is first and foremost about the money. 1000 character limit for a review is not enough to go into any further detail unfortunately.

My family would be lost without these young caring professionals. My parents look forward to their visits and they are happy as it feels as though they are part of a bigger family giving them a greater sense of safety and comfort in their own home.

Generally satisfied.

The team looked after my brother for eighteen months. He has been very challenging for them in many ways, but they still continue to look after him and do their best for him. I can’t thank them enough for all the help and support they have given him.

Have been very happy with the service. All members of the care team have been very helpful and very polite. Any special requests I have made have been willingly complied with.

My experiences of Caremark (Farnborough) has been extremely positive. All the carers are trained to a high standard which makes me feel secure as I’m reliant on the team for everyday tasks. Individual carers are all different in personality but consistent in their professional care and a pleasure to have in my home.