Alcedo Care South Lakes

Very professional and offer great care to mum. Same carers which attend every day which helps mum who has dementia. Staff are courteous and are helpful around the home.

Alcedo Care is very good. No problems.

I am very happy with the service, care team are wonderful and they treat me well.

The support I receive from the carers is great, they support me to live my life the best way I can, they show me great respect to myself and my property, the office staff are good when I call them, they explain to me what is happening with my visits.

I'm very happy with the level of care my son receives, there is good communication and the carers are all very attentive and caring. It's changed my life for the better since Alcedo started caring and supporting my son - it means I get some time being mum instead of being constantly tired.

From the first call, both myself and my sister have felt a great burden has been lifted from our shoulders. Every single carer who has attended to mum have been so kind, professional and shown great kindness to mum. To be able to have mum at home was always our aim, and the Alcedo Care team have made this possible. Thank you all so much.

Excellent service provided by a team of caring and professional persons. I cannot speak highly enough of the friendly and compassionate attitude of everyone.

In the case of the carer who presented this to me, I am well pleasant and welcome her each time, as I know things will be done to my complete satisfaction. It would be much better if management could allow all carers considerably more travelling time between clients, particularly in summer months, as currently I and no doubt most of your clients of necessity have to wait many minutes after their due time for meals etc.

Alcedo are doing a really good job in the current difficult care climate. The best thing about them is how promptly and enthusiastically the current manager Rachel, responds to feedback from family of clients.

Alcedo Care, staff have continued to provide a high level of care for my husband, respecting his wishes while encouraging independence as far as possible. Any changes have been communicated professionally to us and so far as possible any changes for additional support have been accommodated. My husband has started to enjoy his interactions with staff as have I.

I am always impressed with the level of care given to my dad and the genuine concern shown for his welfare. The staff always go above and beyond in making sure he is well cared for.

Couldn't recommend the group enough, thank you from the bottom of my heart!

Makes it possible to keep my husband at home safe and comfortable - he's happy that way and so am I!

Oh gosh, what can I say? On holiday in the Lakes with my mum who has dementia. They made her feel cared for better than at home. They were respectful and most of all made her laugh which was so good to see. They didn't rush and gave her the time she needed. If only we lived in Windermere we would have them all the time. When we come back also will use it again. If only I could reward them all but hopefully this will help. Do not hesitate to give them a call, worth every penny.

It has been 12 years, and 6 care agencies later since my 39-year-old son fell off his bike and sustained a high-level spinal injury. Alcedo took over his care package on 01/03/24. We as a family cannot believe the difference Alcedo have already made to our lives. For the first time, we have a manager who is hands-on, compassionate, understanding, intelligent and responds immediately to every message and query from either the care team or my son. The nurse-led training has been detailed, timely and appropriate. It is also supportive and kind and also sensitive to my son and his care needs. The care staff are wonderful and for the first time they feel value and supported. We had begun to feel that there wasn't a decent and kind care provider out there. Alcedo have worked so hard to get everything right... I am grateful for all they have done/are doing to provide quality care for my son and to restore our faith in good care provision. Thank you. I mean this, thank you so much!

We find that Alcedo are very professional, they are very understanding when it comes to providing my husband with his personal care. All of our carers on the team have been wonderful. They also help me with some household chores. If there are any problems a phone call to Alcedo and they try to get things sorted. I would recommend to anybody that needed care or help.

The staff of the company have been gentle and kind with my wife and also very careful when handling her. Also enjoyable when chatting with us.

I would not hesitate to recommend Alcdeo.

Office staff are very friendly and always approachable. Carers are excellent, attentive to detail, well trained, cheerful and go above and beyond to cover my brother's needs. A very professional service which we hold in the highest regard. Would certainly recommend this company.

The staff is very good.