Alcedo Care South Lakes provides home care services across Kendal and the surrounding areas and they also cover Workington.
As part of the Alcedo Care group, the agency is dedicated to delivering high quality care. They do this by sourcing carers who not only have a wealth of experience in the care sector, but also have the compassion and kindness needed to provide respectful and dignified care.
Home care services are varied...
Care Provided by Alcedo Care South Lakes
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £38
- Weekly Live-in Care Fees: from £1,605
We provide support from 30-minute visits right through to 24 hours.
Please contact the office for more information on our fees and to arrange a FREE person-centred assessment.
Contact Alcedo Care South Lakes to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Alcedo Care
- Private Owned
Person in charge
- Katie McKenzie (Registered Manager)
Alcedo Care South Lakes Reviews (33)
Alcedo Care South Lakes has a Review Score of 9.7 (9.714) out of 10, based on 13 reviews in the last 2 years.
Over all time Alcedo Care South Lakes has 33 reviews.
Very satisfactory - but the arrival times are understandably not very reliable. All the carers are kind, empathetic people and I appreciate it when they often ask if they can do anything extra for me personally. A very professional service and all carers seem very well trained.
Kind regards,
Magenta
Wonderful, compassionate carers under very difficult circumstances. Treated with dignity and respect. Thank you for all the care and support you have given to my sister, enabling her to feel comfortable in a very distressing situation.
Magenta
All around service provided is excellent for my present needs.
Thank you for your lovely response. Kind Regards Vickie.
I think the carers are very pleasant and cheerful. They make life happier.
Thank you for your lovely response. Kind Regards Vickie.
I've used this service since Jan this year. In this short time, I've been happy with new staff and the nurses responsible for training are exceptional. Office staff are friendly and approachable. Staff are always dressed smart and keen to learn new skills to fulfill my son's complex care needs.
Kind regards
Vickie
Happy with everything!
Kind regards
Vickie
My experience is very good.
Kind regards
Vickie
Very professional and great company. Mum has enjoyed their conduct. Staff very friendly. Highly recommend for care as I'm out in work during the day. Very respectful of home.
Kind regards
Vickie
I think the staff are very considerate of my needs and very caring of my needs. They are always cheerful, smiling and I always look forward to them coming.
Kind Regards
Vickie
I am happy with the present service being provided by all the carers.
Kind regards
Abigail
In their care I have felt safe and relaxed, I do not see them as carers but as friends. They have an instinctive feel for what my care requirements are. They are very encouraging which has helped me through difficult times. An example of this is encouraging me to try standing when I am reluctant to do so. I always look forward to my carers' arrival. They are an excellent team.
Thank you for your lovely response. Kind regards, Vickie.
Alcedo looked after my husband during the last months of his life. They provided excellent care and companionship to him and great support to me. I would have no hesitation in recommending Alcedo Care.
Thank you for your response. Kind regards.
Very kind carers - can't speak highly enough of them. They are lovely with my husband and understanding of his needs. We cannot fault the carers or the company.
Kind Regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Alcedo Care South Lakes.
Awards / Recognitions (7)
- Recipient: Alcedo CareDate: Friday 30 May 2025
- Recipient: Alcedo CareDate: Friday 31 May 2024
- Recipient: Alcedo Care South LakesDate: Wednesday 31 May 2023
Meet the Team (3)
Hi,
My name is Rachel and I am the Care Manager for Alcedo Care South Lakes.
My name is Maureen and I’m a Care Coordinator at Alcedo Care South Lakes. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our clients’ needs.
I have worked in the care sector for over 20 years, only recently returning to it after a break. I have mainly worked in mental health, working in care homes as a Senior Carer and have now moved over to Home Care as a new challenge.
I have a very keen interest in photography, and in my time off, I am out with my camera, trying to capture the perfect shots. Nature is what I enjoy the most. I also enjoy horse riding and had a horse until two years ago.
I am an Administrator for a charity called Zoe’s Journey, which raises money for research into curing cancer in dogs. The charity was set up by the owner of a dog called Zoe, who beat cancer and eventually passed away from old age. The charity is in her memory.
My name is Tammi and I’m the Care Assessor at Alcedo Care South Lakes. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but also their likes, dislikes, and what we can do to enrich their lives and support independence.
Frequently Asked Questions about Alcedo Care South Lakes
How many Carers does Alcedo Care South Lakes employ?
Alcedo Care South Lakes employs 29 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care South Lakes to verify any information. View our terms and conditions. Alcedo Care South Lakes has an Enhanced Service - more info.