Ella's Homecare Ltd Camden, Hampstead, Golders Green

105-109 Sumatra Road, West Hampstead, London NW6 1PL
Review Us
9.9 16 Reviews
Ella's Homecare Ltd Camden, Hampstead, Golders Green gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Staff can also offer companionship, complex care and respite care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 90 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £22.50
  • Weekly Live-in Care Fees: £1000 – £1800

Pricing depends on the complexity of the packages, and the indivudal need and support required.
Although we are always happy to negotiate on the best price especially where there at seven days of support required.

These prices are only a guideline, please contact Ella's Homecare Ltd Camden, Hampstead, Golders Green to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Ella's Homecare Ltd

Person in charge

  • Gresa Turjaku (Manager and Director)

Admission Criteria

  • n/a

Ella's Homecare Ltd Camden, Hampstead, Golders Green Reviews (16)

9.9

Ella's Homecare Ltd Camden, Hampstead, Golders Green has a Review Score of 9.9 (9.854) out of 10, based on 16 reviews in the last 2 years. Over all time Ella's Homecare Ltd Camden, Hampstead, Golders Green has 16 reviews.

Overall Experience

  • 13
  • 3
  • 0
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Date Published

16
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Overall Experience  Overall Experience 5.0 out of 5

Ella's Homecare ltd have provided us with a consistently excellent support service. They have ensured the correct staff were engaged at all times to address the required Alzheimer care issues. In summary: responsive to our care needs, polite, caring, reliable

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind words and positive feedback.At Ella's Homecare Ltd, we are committed to delivering high-quality, person-centred care, and we are truly pleased to hear that our team met your expectations-especially in supporting Alzheimer's care needs. Your recognition of our staff's reliability, professionalism, and compassion means a great deal to us.It was a true honour to care for your wife-she was a truly lovely and gracious person, and she will be fondly remembered by our team.Ella's Homecare Team

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Overall Experience  Overall Experience 5.0 out of 5

Only company in my area that I trust to be there for me when needed. They've mostly been able to accommodate me, especially short notice.


The lady who owns the company is understanding, patient, honest and always has done well to match me with someone suitable.


I like to think everyone does their

best to remember I'm non-binary also.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind words. It truly means a lot to know that you feel supported, respected, and matched with care.We are always committed to providing a service that honours each individual's needs, preferences, and identity-including respecting your non-binary identity at every step. Your comfort, dignity, and happiness remain at the heart of everything we do.Ella's Homecare Team

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Overall Experience  Overall Experience 5.0 out of 5

Highly recommend Ella's homecare. Stepped in at short notice for a period of 8 months during which we needed extra help over the nights. Ella's homecare was totally reliable and responsive to needs. There was good communication and I felt my brother was in very good hands. If we need more help in the
future we will not hesitate to go back to Ella's homecare.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind words and for taking the time to share your experience with Ella's Homecare. It was our absolute pleasure to support your brother during those 8 months, and we're truly grateful for the trust you placed in us.We're especially pleased to hear that you found our service reliable, responsive, and reassuring. Your feedback means a great deal to the entire team, and we're always here if you ever need our support again in the future.Wishing you and your family all the very best.Ella's Homecare Team

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Overall Experience  Overall Experience 4.0 out of 5

Overall we are very happy with the service provided by Ella Care for our elderly parents, who both have complex needs. The management team is quick to respond and very helpful when it comes to liaising with medical services, and the main carer is very good. There have been occasional communication issues
around changeover of carers, but we have discussed ways to remedy this with management going forward.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind and honest feedback. We're very pleased to hear that you're happy with the care and support provided to your parents-especially given their complex needs. It's great to know that our main carer and management team have made a positive difference.We also appreciate you raising the previous communication issues around carer changeovers. Following our discussions, we've already put improved processes in place to ensure clearer, more consistent communication moving forward. Your input has been invaluable in helping us strengthen this area of our service.Thank you again for your trust in Ella Care. We're committed to delivering compassionate and reliable care, and to continuously improving the experience for the families we support.

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Overall Experience  Overall Experience 5.0 out of 5

We've been using Ella's Home Care for the past year to help with my father's daily needs, and the experience has been wonderful. The caregivers are punctual, respectful, and truly compassionate. They keep him engaged and safe, and the communication with the agency is always clear and responsive. It's
been a huge relief for our family.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind words about our service. Your feedback is truly appreciated by the entire team. It means a great deal to us to know that our support is making a positive difference to your family. We remain committed to providing the highest standard of care and will continue to do our very best for your loved ones.Ella's Homecare Team

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Overall Experience  Overall Experience 5.0 out of 5

The director has been overseeing the care of both my parents for many months now. My father is ninety two and my mother ninety this year. Both have complex needs and she has been a steady and knowledgeable hand, providing solutions and advice without being at all heavy handed.
My parents have become
very close to two carers in particular and look forward to their visits, I believe their connection with these two will help with the transition to more permanent care and give them confidence to enjoy their later years.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind and thoughtful message. We are truly grateful for your feedback and deeply appreciate the trust you have placed in us to support both your parents during this important stage of their lives.It has been a privilege for our Director and care team to work alongside your family, and we're so pleased to hear that the support has made a positive difference. We're especially touched to know that your parents have formed such meaningful bonds with their carers - continuity and connection are at the heart of what we strive for, and it's wonderful to hear how these relationships are helping build confidence for the future.Ella's Homecare Team

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Overall Experience  Overall Experience 5.0 out of 5

I contacted Ella's homecare when I needed help to care for my husband who had terminal cancer. I had called lots of agencies. They all started by telling me what they could not do and how much they charged. The director of Ella's Homecare started by telling how they would support me and my husband.
And they did help and their fees were reasonable compared with others. From the moment we established a relationship they were there for us. Everybody, from the director, to the care manager, to the field care supervisor, and the rest of the staff, showed respect and true dedication. The field care superviros spent her Bank Holiday weekend with us and even helped me to mop the floor when we got flooded due to a leak. She didn't have to, but she helped in any possible manner and established a special bond with my dear husband and me. Another staff member cared for my husband till the end and was always gentle and patient. Another staff member always tried to make herself useful. In the worst moment of our life Ella's Homecare was there for us in a beautiful way.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your incredibly kind and heartfelt words. It was truly a privilege to support you and your husband during such a profoundly difficult time. We are deeply touched to know that our team was able to provide comfort, care, and practical support when you needed it most.Your recognition of the way our staff approached every moment with respect, compassion, and dedication means the world to us. We believe that real care is about being present in every way possible, and were glad that came through in your experience. The bonds that were formed during this journey will always remain special to us.Thank you for placing your trust in us at such a critical time in your life. Please know that were always here if you ever need support in the future. Wishing you strength and peace in the days ahead.

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Overall Experience  Overall Experience 5.0 out of 5

Responsive, efficient and flexible. Provided a great carer who was a great fit and made it easy to change hours as care needs diminished. Hoping for a healthy future, but would have no hesitation in using this provider again. Thanks very much.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you so much for your kind words. Were truly glad to hear that you were happy with the care your dad received and that our team could provide the flexibility and support you needed during this time. It means a lot to us to know that the carer was a great fit and made a positive difference. Wishing you and your family continued health and well-being and please dont hesitate to reach out if we can ever support you again in the future.

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Overall Experience  Overall Experience 5.0 out of 5

Ella's homecare have been outstanding. All their staff are professional, caring and friendly, creating a great rapport with my aunt. Their communication with me was excellent - I always felt fully informed and confident that my aunt was receiving the best possible care. I would highly recommend them
to anyone in need of their services.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your kind words and recognition of effort, it was a pleasure to look after your aunt! We wish her all the best!

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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Ella’s Home Care has been phenomenal. We had another care agency and therefore are able to compare the service between the two agencies and Ella’s was by far the better of the two.
The carer is always on time and is always looking to help. My mother feels comfortable around the
carer and is much happier now.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your positive review, your words means a lot to us, and we will keep striving to provide quality of service to all our service users. Have a Lovely day!

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Overall Experience  Overall Experience 5.0 out of 5

The service provided for a family friend, caring and companionate staff. Very reliable and friendly, I would highly recommend Ella’s homecare. The staff made sure the client was well-presented and had a good daily routine.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your kind words and review! It was a pleasure to look after your loved one!

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Overall Experience  Overall Experience 4.0 out of 5

Overall a great company that’s tightly run and provides a very high level of care. I appreciate the involvement and responsiveness of the management team when it comes to managing constantly evolving medical needs, and the main carers have been excellent.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your positive feedback! It’s always a pleasure to work among such an amazing family!

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Overall Experience  Overall Experience 4.0 out of 5

The manager of the business has been excellent in pushing the local authority, particularly Occupational Health, to provide additional assistance for my father. The carers have visited 3 times a week to help my father get up. They have been lovely and very willing to do anything else to help in the
home.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your kind words, it’s a pleasure looking after Dad. You have all been a very supportive family. Thank you for choosing Ella’s Homecare Ltd.

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Overall Experience  Overall Experience 5.0 out of 5

Ella’s Homecare has been able to consistently provide high-quality care to my mum and dad in their own home for more than a year now. There are multiple, complex health conditions to manage, and they manage these at a far better level than would be received in a care home environment, enabling my mum
and dad to have a much higher quality of life than would be possible otherwise.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your kind words. It is an absolute pleasure to work amongst such amazing people who appreciate our efforts and support.

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Overall Experience  Overall Experience 5.0 out of 5

Ella's Home care was completely amazing and gave my father exemplary care during his final months. They were also a tower of strength for the rest of the family as we dealt with bereavement. Their compassion and professionalism are second to none.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you; your feedback is very much appreciated!

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Overall Experience  Overall Experience 5.0 out of 5

The team give my aunt excellent care and attention and are totally dedicated to her wellbeing. They manage every aspect of her life with a positive and friendly attitude, which she responds well to and which the rest of her family fully appreciate. They communicate any concerns with us in a timely way,
and keep us updated as required.

Reply from Gresa Turjaku, Registered Manager at Ella's Homecare Ltd Camden, Hampstead, Golders Green

Thank you for your positive feedback, it is a pleasure to work with our lovely client and her amazing supportive family!

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Current Review Score: 9.9 (9.854)

Overview of Review Score

The Review Score of 9.9 (9.854) out of 10 for Ella's Homecare Ltd Camden, Hampstead, Golders Green is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Ella's Homecare Ltd Camden, Hampstead, Golders Green is calculated as follows: ( (82 Excellents x 5) + (14 Goods x 4) ) ÷ 96 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ella's Homecare Ltd Camden, Hampstead, Golders Green is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Ella's Homecare Ltd Camden, Hampstead, Golders Green

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Meet the Team (6)

Gresa

Gresa Turjaku

Job Title: Director

Joined: 2021

Gresa is the Director and Registered Manager of the company. She holds a Master's Degree in Management in health and social care.

Gresa has extensive experience in managing care companies, leadership skills, working with different Local Authorities and CQC and has achieved a Good CQC rating in June 2023 for Ella's Homecare Ltd.

Gresa oversees the day-to-day running of the company and ensures the safety of services, Effectiveness, Caring, Responsiveness, and a Well-led company that provides Quality care and compassion to vulnerable people's lives.
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Lulzim

Lulzim Vitija

Job Title: Owner

Joined: 2021

Lulzim is the Owner of Ella's Homecare, who deals with HR (Human resources) and ensures that the company hires suitable candidates. Lulzim ensures that all training, Identification, and DBS checks are completed accordingly.

Lulzim deals with IT as well as overseeing the company on day-to-day tasks.

All audits and quality checks are completed to ensure that the Company is providing quality care and regular customer satisfaction.
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Mae Raya

Mae Raya Dalig

Job Title: Field care supervisor

Joined: 2022

Mae is the Field care supervisor who is experienced in the health and social care field.

She has worked as a care worker for 6 years and has knowledge and experience in identifying client's medical needs. Mae assesses clients' medication and deals with complex care, such as Physical disabilities: hoists for manual handling, catheter care, Stoma bags, bowel evacuation, Palliative care, cancer care and many more.
Mae conducts spot checks and supervisions on a regular basis to ensure effective leadership and the quality of services is maintained.
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Justyna

Justyna Puchalska

Job Title: Care Manager

Joined: 2022

Justyna holds a Bachelor's degree in Health and Social Care Management and brings a wealth of knowledge and dedication to her role as a Care Manager. She began her journey at Ella’s Home care couple years ago and has played a key role in the company’s growth and development. With in-depth knowledge of CQC standards and a passion for delivering compassionate, person-centred care, Justyna thrives in her leadership role, supporting both clients and carers to ensure the highest quality of service.
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Peggy

Peggy Djapou

Job Title: Field Care Supervisor

Joined: 2024

With many years of experience in the home care sector, Peggy has a bachelor degree in nursing and has become an expert in providing exceptional patient care. As a Field Care Supervisor, she ensures that the care delivered to clients meets the highest standards. Peggy thrives on meeting new clients each day, building strong, trusting relationships, and overseeing the team to ensure everything runs smoothly. Her dedication, hard work, and compassionate approach make her an invaluable part of the Ella’s Homecare team.
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Chris

Chris Patros

Job Title: Accountant

Joined: 2021

Chris has a strong background in corporate accounting, with many years of experience managing financial operations for large organisations. Now part of the team at Ella’s Homecare, he finds real purpose in using his expertise to support a service that makes a meaningful difference in people’s lives. Chris is passionate about ensuring financial stability and growth while staying aligned with the company’s mission of compassionate care. Chris is always eager to help.
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Frequently Asked Questions about Ella's Homecare Ltd Camden, Hampstead, Golders Green

What Type of Services does Ella's Homecare Ltd Camden, Hampstead, Golders Green offer?

Ella's Homecare Ltd Camden, Hampstead, Golders Green offers Home Care.

How many Carers does Ella's Homecare Ltd Camden, Hampstead, Golders Green employ?

Ella's Homecare Ltd Camden, Hampstead, Golders Green employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ella's Homecare Ltd Camden, Hampstead, Golders Green to verify any information. View our terms and conditions. Ella's Homecare Ltd Camden, Hampstead, Golders Green has an Enhanced Service - more info.