Firstcall 247 Ltd

Toll Bar House Business Centre, 1 Derby Road, Ilkeston DE7 5FH
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9.8 24 Reviews
  • Firstcall 247 Ltd, Ilkeston
Firstcall 247 Limited started in the year 2018 and has branches across the UK.

It has a motivated and passionate team working towards the aim of providing quality services for the healthcare sector.

Firstcall 247 Limited puts clients needs first, by offering the very best in nursing and elderly care to enable clients to live a comfortable, safe and independent life.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.95 – £30.95
  • Weekly Live-in Care Fees: £1450 – £1700

These prices are only a guideline, please contact Firstcall 247 Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tincy Thomas (Manager)

Firstcall 247 Ltd Reviews (24)

9.8

Firstcall 247 Ltd has a Review Score of 9.8 (9.791) out of 10, based on 24 reviews in the last 2 years.
Over all time Firstcall 247 Ltd has 24 reviews.

Overall Experience
  • 17
  • 7
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Date Published
  • 24
  • 9
  • 11
  • 24
  • 0
Reviewer Connection to Firstcall 247 Ltd
  • 12
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 24, showing 1-20
Review from David B (Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very satisfied with Firstcall. The staff are very helpful and kind, and very professional. They always put a smile on our faces.
They are always pleased to do anything we ask of them.
Cannot thank them enough.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. Your support means a lot to us, and we're glad to know we were able to meet your expectations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C I (Son-in-law of Client) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is being treated with great care by all of the Firstcall 247 staff. He looks forward to their visits and is always pleased to see them.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your feedback! We truly appreciate you taking the time to share your experience. Your support means a lot to us, and we're glad to know we were able to meet your expectations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Quinton L (Son of Client) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support we've received has been outstanding. Every service is tailored to my mother's needs and prioritises a rapid response. The core operations team shows genuine care and professionalism, ensuring everything runs smoothly. They truly excel.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for the review and really appreciate

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Fiona C (Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers that have been assigned to me are extremely supportive and helpful, from taking a shower and getting dressed to preparing meals and helping, taking my medication and helping with the housework.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your review really appreciate.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
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Review from Michelle M (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers who attended to my father were always courteous & professional.
Attending to my father's care needs in a thoughtful & dignified manner
This took a lot of pressure from family, knowing that dad was getting the professional care he required. My mum & family thank Firstcall247 for everything
they did
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your review really appreciate.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Daughter of Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For the last 6 plus months we have been very happy and satisfied with the care given by 1st Choice.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for the review really appreciate

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  • Treated with Dignity
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Review from E D (Client) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, lovely, polite
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for your lovely words about service really appreciate

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  • Treated with Dignity
  • Value for Money
Review from Janis H (Daughter of Client) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring people giving respect and dignity to client. Slight issue with client understanding verbally due to speech being difficult to catch/hear.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for the review really appreciate, we will look into the speech issue and will sort it out

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Review from D H (Daughter of Client) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been wonderful and very caring. They made my father feel comfortable when dealing with hygiene matters.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the review really appreciate, helps us strength to provide the best care in the community

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Review from H O (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far, I am very happy with the service provided. They carry out services to best the care is very good. Exceptional service. Whatever we ask for, the carers carry it out. Very happy with the service provided for my mother.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Really appreciate your review for us, which gives us to more strength to support people in the community.

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Review from D B (Client) published on 1 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the carers were lovely people treating me with compassion and understanding. They were on time and had smashing senses of humour. I needed the services of the company urgently as I had been let down, and the carers started quickly to fill the gap. It was a pleasure to welcome them into my home.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the great words and so much for the review, really appreciate it.

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  • Treated with Dignity
  • Value for Money
Review from Julie G (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not rate them highly enough, carers for my mum are excellent, kind and very good. They arrive on time for visits. Everything has been explained to us by the Manager down to the last details. Definitely recommend.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for the review, really appreciate the words you put on and thank you for supporting us.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Emma B (Daughter of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been wonderful, very polite and kind to my mum and myself. They are always very cheerful and this makes my mum feel good. They go above and beyond for her and I think the care is brilliant. They are very respectful and retain my mum's dignity when caring for her. Any concerns don't hesitate
to contact me to ensure if there is anything else that can be done. Management are brilliant also, they have sorted out any concern right away and are very easy to talk to and get along with. Fantastic company!
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for this great review, really appreciate and thank you for supporting us

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joanne D (Daughter of Client) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and respect they shown to my Mum in her remaining days was fantastic. They cared for her with repeat and dignity. Everyone of the team we met was equally fantastic! They made sure my Mum was cared for and comfortable. I thank you for the care you gave to my Mum!
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the kind words, really appreciate it, which helps us to keep going.

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Lynn M (Daughter of Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have never been in the position before of needing carers to look after Mom so it was all a bit daunting and not sure what to expect.
The manager was amazing and put our minds at rest straight away.
The girls looking after Mom have been amazing. Time is impeccable, they are so kind too. Nothing
is too much trouble. I really wouldn’t hesitate to recommending homecare.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you for the kind words, really appreciate it, which helps us to keep going.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shankara S (Husband of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been under the care of FirstCall 247 for about 18 months to date. During that time we had many carers both male and female. Without exception, they have all been, very, polite, courteous, considerate, and caring. We would strongly recommend them to anyone who requires care.
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Review from G M (Son of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and caring staff assisting with the day-to-day tasks, which now have become harder to complete for my father.
The team helped with any requests needed and treats my father with dignity.
Thank you for all your help, and Merry Christmas to the whole team.
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Review from Chris C (Son of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had FirstCall 247 carers for about a year.
They were able to provide a service in a relatively rural area where other providers would not visit.
If there was any need to contact the controller at the office, the phone was answered promptly or a quick callback was provided.
Firstcall 247 were
flexible and able to provide additional visits at short notice.
The carers were very gentle and kind and patient, which Mum really appreciated.
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Review from Maria C (Mother of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, respectful and polite they are fairly punctual, depending on traffic conditions. Take care to listen to your ways of going on with the care you want for your relative. That's enough, not got any more to say.
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Review from A H (Mother of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is provided for my adult disabled son, we have been receiving care for a couple of years now and also staff supporting my him during his hospital admission.
He seems happy to see the members of staff, it has taken him a while to adjust and to become comfortable with the staff.
Personal care and
toileting is provided during the day and staff provide walks and trips to the local park. Staff interact with games and movie watching within the home and make meals for him or meals from the local shop while out walking.
My son can at times have challenging behaviours and staff have always remained calm and professional during these times.
Staff are smart, clean and respectful and I know that he is safe with them, yes there has been issues, but these are easily discussed and addressed with management, and are rare.
Medication is given correctly and safely.
Overall care is very good and I'm happy with the care provided.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Firstcall 247 Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Firstcall 247 Ltd is calculated as follows: ( (111 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 139 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Ltd is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Firstcall 247 Ltd

What Type of Services does Firstcall 247 Ltd offer?

Firstcall 247 Ltd offers Home Care.

How many Carers does Firstcall 247 Ltd employ?

Firstcall 247 Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstcall 247 Ltd to verify any information. View our terms and conditions. Firstcall 247 Ltd has an Enhanced Service - more info.