Firstcall 247 Ltd

Toll Bar House Business Centre, 1 Derby Road, Ilkeston DE7 5FH
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9.8 21 Reviews
  • Firstcall 247 Ltd, Ilkeston
Firstcall 247 Limited started in the year 2018 and has branches across the UK.

It has a motivated and passionate team working towards the aim of providing quality services for the healthcare sector.

Firstcall 247 Limited puts clients needs first, by offering the very best in nursing and elderly care to enable clients to live a comfortable, safe and independent life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.95
  • Weekly Live-in Care Fees: £1450 – £1700

These prices are only a guideline, please contact Firstcall 247 Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Tincy Thomas (Manager)

Firstcall 247 Ltd Reviews (21)

Total of 21, showing 21-21
9.8

Firstcall 247 Ltd has a Review Score of 9.8 (9.762) out of 10, based on 21 reviews in the last 2 years. Over all time Firstcall 247 Ltd has 21 reviews.

Overall Experience

  • 14
  • 7
  • 0
  • 0
  • 0

Date Published

21
7
10
21
0

Review from P G (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the workers are hard-working and understand my mum's care, can't ask for any better workers than all of you who come to my mum. The bosses are very good to get along with and is easy to understand all needs.

Reply from Tincy Thomas, Manager at Firstcall 247 Ltd

Thank you so much for your kind words, really means a lot for us, happy to hear that you all love our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Firstcall 247 Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Firstcall 247 Ltd is calculated as follows: ( (94 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 122 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Ltd is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstcall 247 Ltd to verify any information. View our terms and conditions. Firstcall 247 Ltd has an Enhanced Service - more info.