Firstcall 247 Ltd

Toll Bar House Business Centre, 1 Derby Road, Ilkeston DE7 5FH
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9.8 29 Reviews
  • Firstcall 247 Ltd, Ilkeston
Firstcall 247 Limited started in the year 2018 and has branches across the UK.

It has a motivated and passionate team working towards the aim of providing quality services for the healthcare sector.

Firstcall 247 Limited puts clients needs first, by offering the very best in nursing and elderly care to enable clients to live a comfortable, safe and independent life.
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Care Provided by Firstcall 247 Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.95 – £30.95
  • Weekly Live-in Care Fees: £1450 – £1700

These prices are only a guideline, please contact Firstcall 247 Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Tincy Thomas (Manager)

Firstcall 247 Ltd Reviews (29)

9.8

Firstcall 247 Ltd has a Review Score of 9.8 (9.809) out of 10, based on 26 reviews in the last 2 years.
Over all time Firstcall 247 Ltd has 29 reviews.

Overall Experience
  • 22
  • 7
  • 0
  • 0
  • 0
Date Published
  • 29
  • 10
  • 15
  • 26
  • 3
Reviewer Connection to Firstcall 247 Ltd
  • 14
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
Total of 29, showing 21-29
Review from Shankara S (Husband of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been under the care of FirstCall 247 for about 18 months to date. During that time we had many carers both male and female. Without exception, they have all been, very, polite, courteous, considerate, and caring. We would strongly recommend them to anyone who requires care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G M (Son of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very helpful and caring staff assisting with the day-to-day tasks, which now have become harder to complete for my father.
The team helped with any requests needed and treats my father with dignity.
Thank you for all your help, and Merry Christmas to the whole team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Chris C (Son of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had FirstCall 247 carers for about a year.
They were able to provide a service in a relatively rural area where other providers would not visit.
If there was any need to contact the controller at the office, the phone was answered promptly or a quick callback was provided.
Firstcall 247 were
flexible and able to provide additional visits at short notice.
The carers were very gentle and kind and patient, which Mum really appreciated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maria C (Mother of Client) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, respectful and polite they are fairly punctual, depending on traffic conditions. Take care to listen to your ways of going on with the care you want for your relative. That's enough, not got any more to say.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A H (Mother of Client) published on 17 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care is provided for my adult disabled son, we have been receiving care for a couple of years now and also staff supporting my him during his hospital admission.
He seems happy to see the members of staff, it has taken him a while to adjust and to become comfortable with the staff.
Personal care and
toileting is provided during the day and staff provide walks and trips to the local park. Staff interact with games and movie watching within the home and make meals for him or meals from the local shop while out walking.
My son can at times have challenging behaviours and staff have always remained calm and professional during these times.
Staff are smart, clean and respectful and I know that he is safe with them, yes there has been issues, but these are easily discussed and addressed with management, and are rare.
Medication is given correctly and safely.
Overall care is very good and I'm happy with the care provided.
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  • Treated with Dignity
  • Value for Money
Review from Maxine D (Daughter of Client) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the carers are lovely and are very caring and pleasant to deal with. The carers provide personal care for my dad of which he is happy with. This service enables my dad to stay in his own home which is wonderful!
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd
Thank you so much for your kind words, really means a lot to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Sister of Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I live in Australia and engaged care for my mum who was dying of cancer. The 24/7 care was invaluable as I knew Mum was in good hands. I so appreciated the manager and her team’s care of Mum until her passing. Very genuine and authentic carers - happy enough to then set up a similar arrangement for
my disabled brother who has the manager and her team care for him today.
I’m grateful for the care that is provided to my brother as it gives him confidence and independence at the same time - just having someone caring for him when I live in Australia gives me peace of mind. Thank you.
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Review from Amanda T (Daughter of Client) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What lovely people you employ, so caring and thorough. The staff is kind but professional and flexible. A very good service. Management is quick to respond also. Thank you for caring for Mum. I would highly recommend this company.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd
Thank you so much for your kind words, really means a lot to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P G (Daughter of Client) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the workers are hard-working and understand my mum's care, can't ask for any better workers than all of you who come to my mum. The bosses are very good to get along with and is easy to understand all needs.
Reply from Tincy Thomas, Manager at Firstcall 247 Ltd
Thank you so much for your kind words, really means a lot for us, happy to hear that you all love our service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.809)

Overview of Review Score

The Review Score of 9.8 (9.809) out of 10 for Firstcall 247 Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.809 for Firstcall 247 Ltd is calculated as follows: ( (125 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 152 Ratings = 4.809
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Ltd is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

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