Edinburgh Support Services & Healthcare Training Ltd

15 Westburn Grove, Edinburgh EH14 2RZ
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8.7 3 Reviews
  • Edinburgh Support Services & Healthcare Training Ltd, Edinburgh
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £25

Please contact us for further information.

These prices are only a guideline, please contact Edinburgh Support Services & Healthcare Training Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Edinburgh Support Services & Healthcare Training Ltd

Person in charge

  • Roselyn Mukaro (Manager)
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Edinburgh Support Services & Healthcare Training Ltd Reviews (3)

8.7

Edinburgh Support Services & Healthcare Training Ltd has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years.
Over all time Edinburgh Support Services & Healthcare Training Ltd has 3 reviews.

Overall Experience
  • 2
  • 1
  • 0
  • 0
  • 0
Date Published
  • 3
  • 0
  • 0
  • 3
  • 0
Reviewer Connection to Edinburgh Support Services & Healthcare Training Ltd
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from J H (Client) published on 30 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I are both in our eighties and require personal care on a daily basis. We appreciate the help given to us by the staff in attendance at our home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G R (Son of Client) published on 25 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and support provided by ESS. Had it not been for their care provided to my elderly father, I don't know how we would have managed. All their staff demonstrated professionalism, empathy and kindness. A first-class organisation and staff.
Reply from Roselyn Mukaro, Registered Manager at Edinburgh Support Services & Healthcare Training Ltd

We would like to thank you and your family for having chosen ESSHT to give care to your dad. As one of our first clients that gave us a chance we can not thank you enough. It was a honour to work with Mr R, and so glad your family was so amazing and supportive.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Margaret J (Wife of Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a wife trying to cope with, and come to terms with my husband's imminent passing, I could not have survived without the professional care and compassion received from the carers employed by Edinburgh Support Services and Healthcare Ltd. From my first meeting to our last visit, we were given the very
best personal care and consideration. The carers appointed were meticulous in their routine, always on time and so obviously invested in their client's wellbeing. I am eternally grateful for the way this organisation helped our family at the most difficult of times. I would not hesitate to recommend Edinburgh Support Services & Healthcare.
Reply from Roselyn Mukaro, Registered Manager at Edinburgh Support Services & Healthcare Training Ltd

Thank you so much for your heartfelt review, we appreciate it. The honour was ours to have known your amazing family, best wishes all staff at Edinburgh Support Services & Healthcare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Edinburgh Support Services & Healthcare Training Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Edinburgh Support Services & Healthcare Training Ltd is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Edinburgh Support Services & Healthcare Training Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 17 Sep 2024
How well do we support people's wellbeing?
Good (4)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Edinburgh Support Services & Healthcare Training Ltd

What Type of Services does Edinburgh Support Services & Healthcare Training Ltd offer?

Edinburgh Support Services & Healthcare Training Ltd offers Home Care.

How many Carers does Edinburgh Support Services & Healthcare Training Ltd employ?

Edinburgh Support Services & Healthcare Training Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Edinburgh Support Services & Healthcare Training Ltd to verify any information. View our terms and conditions. Edinburgh Support Services & Healthcare Training Ltd has an Basic Service - more info.