Caremark Ashford & Shepway

Suite 1, Unit 3, Highpoint Business Village, Henwood, Ashford TN24 8DH
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10 28 Reviews
  • Caremark Ashford & Shepway, Ashford
Caremark is a wholly UK owned domiciliary care provider serving Ashford and Shepway districts in Kent.

Caremark are proud of their dedicated home care team, supporting a wide range of individuals. They provide home care services to adults and older people, those with physical disabilities, learning disabilities, as well as children and young people. They can also provide respite for carers of loved ones in need of a break.

Offices are located on the Highpoint Business Park, Henwood in Ashford, a short walk from the town centre and easily accessible from the nearby bus routes.

Coverage of Ashford includes: Ashford Town Centre, Charing, Woodchurch, Aldington, Bromley Green, Brabourne Lees, Sellindge, Tenterden and Bethersden amongst others.

For Shepway, Caremark covers: Folkestone, Hythe, Lydd, Dymchurch, Romney Marsh and everything in between.

Caremark offers many services, including but not limited to:

- Personal care
- Live-In care
- Respite care
- Dementia care
- Companionship
- Medication assistance
- Shopping and meal preparation
- Domestic duties
- Help with social activities
- Visits to healthcare professionals

Please give the team a call to find out more and to see how they can help you to continue living in your own home.

Care Provided by Caremark Ashford & Shepway

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £34.50
  • Weekly Live-in Care Fees: from £1540

Monday – Friday 7pm – 8am (the weekday evening rate):    £33.50


Saturday and Sunday 8am – 7pm (the weekend day rate):   £33.50


Saturday and Sunday 7pm – 8am (the weekend evening rate):   £34.50


Bank Holidays: £52.00


Half Hourly: £17.50 for half hour between 8am and 7pm, £18.75 for half hour between 7pm to 8am and Weekends.

These prices are only a guideline, please contact Caremark Ashford & Shepway to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Barbra Pennington (Registered Care Manager)

Caremark Ashford & Shepway Reviews (28)

10

Caremark Ashford & Shepway has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years.
Over all time Caremark Ashford & Shepway has 28 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Caremark Ashford & Shepway
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Total of 28, showing 1-20
Review from Laura M (Daughter of Client) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I are delighted with the professionalism and standard of care provided to our father who has some mental health challenges after being scammed out of all his savings. Their kindness and understanding of the situation and the rapport and trust that has been built between the main carer
for our father is very reassuring for us and we totally trust the company. Can highly recommend this company and will continue to use their wonderful service. Thank you Caremark.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
Thank you for the lovely review. It's great to hear we have earned your trust and the recommendation is very much appreciated. Thank you again.
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Review from Suzanne B (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
reliable, caring and friendly team of ladies that look after my Mum. gives us peace of mind that her personal hygiene is maintained and that she has someone lovely to chat to and it gives my elderly father a break from caring for my Mum who has dementia.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you very much Suzanne for your lovely review. I am glad the care and support our Care Assistants are providing to your mum is working is such a positive way not only for her but for you and your…read more
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Review from Claire R (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial contact with Caremark I have found the staff to be extremely responsive to my mother's needs. The staff are very friendly, supportive and efficient and my mum has nothing but praise for them. The team was able to help out at short notice to cover when mum's needs changed and I was able
to leave her, confident in the knowledge that she would be well cared for and all her needs met.
I can highly recommend Caremark as a care provider.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you Claire for your kind and honest review of the care and support we are providing to you. It is always great to hear how families as well as our customers feel about the care we provide and I…read more
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Review from Kerry D (Daughter of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend Caremark. The team are professional, attentive, kind, caring, proactive and go above and beyond to ensure our 91 year old father is safe, happy and well.
Care assistants have made huge efforts to ensure our father feels valued and respected, by listening and responding to his requests,
by cooking tempting meals and by sitting and chatting with him. They have gained his trust and respect and have built a positive and productive relationship with him.
The team manager is outstanding in all that she does from care visits, to dealing with us as clients, and seems able to resolve any crisis - and always with a smile!
Communication is excellent. We are informed the moment there is an issue, and our questions and concerns, however small, are addressed promptly.
As our result, our father's quality of life has improved greatly.
Thank you to everyone at Caremark.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
Thank you so much Kerry. Your wonderful review means so much to the care assistants, and especially the manager who is personally touched by your review. It has, and continues to be an absolute…read more
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Review from Zoe H (Friend of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with the care provided, staff are kind, thoughtful and treat the client with respect and dignity. Organization is great and they are always so accommodating with any changes we need to make.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you Zoe for your kind review. It is always great to receive positive reviews for the service we provide, not only from our customers but their friends and relatives as well. I will pass your…read more
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Review from Michael D (Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Caremark team is professional, personable and responsive. They combine attention to detail with a friendly approach and pay due attention to client preferences. The carers reflect experience with a genuine concern for client wellbeing and a flexible response to daily needs.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your kind words and gratitude towards the entire Caremark Ashford and Shepway team. Your comments are highly appreciated and I will pass them on to the team. We pride ourselves on the…read more
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Review from Rosemary C (Daughter of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very kind, friendly staff, deal with my dad's needs very well. We have a carer every morning who gets Dad up, washed and dressed very efficiently, chats nicely to him which is a great comfort to Mum. We would recommend to anyone else needing care.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your review Rosemary, it is always lovely to hear how well the care and support we provide your dad is going. I am pleased to hear that your mum is benefiting from our care assistants…read more
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Review from S V (Daughter of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very detailed and well-pitched initial assessment in my Dad's home to the communication throughout the whole process, we have been pleased with the service provided. The management style is very responsive, flexible, kind, and efficient, and most importantly the carers are respectful and compassionate.
Would
certainly recommend it.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your kind and honest review of the service we are providing your Dad. We are pleased to hear your honest opinion regarding the Initial Assessment, Management style, and the Care…read more
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Review from Sarah M (Client) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Their help was invaluable, it enabled me to rest my foot after surgery. I’m a full-time caregiver for my husband and the first 8 weeks after surgery my daughter and son-in-law moved in to lighten the load. We used Caremark for two weeks after they left to break me back into caring for my husband. We
had them cook our evening meals which were delicious and the kitchen was left spotless. Would recommend this service, we accessed via careers support.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
It's always great to hear we have had a positive impact in people's lives. Thank you so much for the feedback, we appreciate the lovely review and are so glad we could help.
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Review from Marion C (Wife of Client) published on 1 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find this service most helpful, it gives me the freedom to do what I need and confidence that I can leave my spouse in good hands. My spouse is happy and likes the lady's company and he chats with her, he doesn’t know her but she is a familiar face and pleased it’s the same lady.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your lovely review, we are pleased that the service we are providing is benefiting both yourself and your spouse. Your comments are highly appreciated and I will pass them on to the care…read more
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Review from S W (Daughter of Client) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Companionship was arranged for my elderly mother. The field care supervisor visited and Mum had a detailed assessment of her needs. I was very impressed with the professionalism and how detailed the assessment was completed for Mum's needs. Caremark Ashford and Shepway want to give peace of mind to
the client's family to ensure that the client is well-matched with the carer who visits. Mum has had visits by both carer and managers on occasions to ensure that things are going smoothly with the client. They are an exceptional care company who really pride on the services which they offer and genuinely care for both clients and families. I would highly recommend.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your lovely review and your comments. I will pass these on to the team with thanks. I am glad you feel so strongly about the care and support we provide to your mum and our other…read more
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Review from Rosalind C (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I needed to arrange urgent care for our father after a fall. They responded extremely promptly and have been brilliant in keeping us informed of what’s going on. They have also been very professional and sensitive when dealing with our mother who has moderate dementia. It has certainly
been reassuring to us both as we don’t live nearby.
We are very happy with the relationship that is developing between the staff and our parents and cannot thank them enough.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you very much for your lovely positive review, I will pass on your comments to the team. We are very pleased to have been chosen by you to support your father. We look forward to continuing to…read more
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Review from Rachel H (Daughter of Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was getting increasingly worried about my 87-year-old Dad living on his own. He was needing more TLC than I could give him and I did not know where to turn. I rang Caremark and had a chat. After a meeting with them at Dad's home I could sense my Dad's acceptance of change immediately - something that
never happens, so knew he was comfortable, which is obviously critical. I also felt a massive weight lifted from me, and having had the care in place for a couple of weeks now I already feel like I am returning to being a daughter. The team are brilliant - friendly, professional, kind and communicative. I would recommend anyone who is worried about a relative to contact Caremark. The first step is the hardest, but I am so glad to have found them.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you Rachel for your lovely review - I will pass on your gratitude to the team. We are so pleased to be able to provide a care and support service to your Dad. It is a pleasure to have met him…read more
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Review from Eleanor M (Daughter of Client) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark provide a caring and helpful service for my mum, enabling her to maintain her independence at home by helping with dinner preparation and personal care. I would recommend them to others as a very professional team.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
Thank you for the lovely review and thanks for the recommendation as well. I shall pass your comments on to the team that care for your mum and we look forward to continue providing Mum's care and…read more
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Review from L H (Daughter of Client) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark have been asked to sit with Mum two afternoons a week for a few weeks. The carers have arrived on time and been very pleasant and engaging with Mum. This cover has enabled me to have a break, knowing Mum (ninety years old) is being assisted and looked after. We are hoping to employ Caremark
to look after Mum on a more permanent basis once the care package has been authorised.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
Thank you so much for the review. It's great to hear that us caring for Mum has enabled you to get a much needed break! We are here for you for any future care needs. All the best.
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Review from Nigel O (Son of Client) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent supervisor support, who has coped brilliantly with my mother who has advanced dementia. Very patient, kind and supportive. It has also helped me enormously to have some much needed relief from supporting Mum.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you so much for your review, we are so pleased we were able to provide care and support for your mother and are pleased to learn that you received the respite you needed. I will pass your…read more
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Review from Dee M (Daughter of Client) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise this service enough; they have been a breath of fresh air from the other care services that my dad has had. I live two hundred miles away, and it’s been a relief to know that my dad is now being cared for. This service has gone above and beyond to help and support my dad. It’s been
a pleasure to find a company that always works in the best interest of my dad. This is a five-star company.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you very much for your lovely review. It has been an absolute pleasure providing care and support for your father. We will pass on your comments to the staff, and once again, thank you.
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Review from Kerrie W (Sister of Client) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark is doing an amazing job caring for my brother. They are kind, caring and committed. It’s always a pleasure to have them around. The girls are friendly but professional and have made the change in care providers for him a very smooth transition. We would definitely recommend Caremark!
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your lovely review. We are very pleased that you have found the transition between your previous care provider to be a smooth one. I will pass on your comments to the team. It has been a…read more
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Review from C W (Daughter of Client) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad started having carers from April, he has dementia. From the start, they got to know him and adapt a personnel care plan to suit all his needs. The assessment was brilliant where they made sure they got to know Dad, his likes, dislikes and what his life has been like, hobbies, jobs and even his
favourite football team, so they always have something to chat to him about.
They always have a smile and Dad always looks forward to seeing them
We cannot fault the professional standard of Caremark. Brilliant timekeeping, priority in making sure Dad stays safe, a caring and willing to help in anyway team.
Recommend 100%.
Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway
Thank you for your lovely review. We pride ourselves on person-centred care and I know the team have enjoyed getting to know your dad. I will pass on your comments to the team. We look forward to…read more
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Review from Cheryl B (Wife of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care received from all the staff at Caremark. All the help received for my husband was done with care and dignity, he loves joking around with them, even though it's his own little world. Enjoy having their help to give me a break knowing he's in safe hands.
I would strongly
recommend Caremark for anyone needing help.
Reply from James Edwards, Managing Director at Caremark Ashford & Shepway
Thank you so much for the lovely review. Our care assistants love real interaction with customers so it's wonderful to hear that your husband likes a joke around with them. And we're glad we could…read more
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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Caremark Ashford & Shepway is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Caremark Ashford & Shepway is calculated as follows: ( (75 Excellents x 5) + (1 Goods x 4) ) ÷ 76 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Ashford & Shepway is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (3)

James

James Edwards

Job Title: Managing Director Joined: 2021

James started his career in IT, working from the ground up as a support engineer, through the ranks to senior engineer positions and network administrator roles responsible for the infrastructure, integrity and reliability of systems for big multinationals and SMEs. James has varied exposure to many different industries that have made use of his knowledge, from stock brokerage houses and banks to fruit importers and superyacht owners.


In the last few years, James has been looking for a way to contribute to society in a more meaningful way. James chose to leave IT and set up Caremark in Ashford, covering the Ashford and Shepway districts in Kent. James has a keen emotional interest in making sure care provision is of the highest standards for those that need it, due to some of his own family members’ experiences when receiving care.


In his free time, James enjoys long walks on the coast with his partner and their dogs, reading, running and studying new skills.

Barbra

Barbra Pennington

Job Title: Registered Care Manager Joined: 2022

Barbra has worked in the Health and Social Care sector since 2008. She started as a Healthcare Assistant in a local care home, where her confidence grew and soon she became a Senior Healthcare Assistant. From here Barbra went on to a Nursing home and spent 9 months there only leaving to join the NHS. Barbra worked in a General Surgical ward, learning from nurses and improving her knowledge and skills. After 4 years working in a ward, Barbra decided she wanted to work in Infection Control, where she supported Infection control nurses in maintaining and improving the infection control standards within the local hospitals.


After working in infection control for almost 2 years, Barbra became a Deputy Manager for a domiciliary care company based in Ashford, where she gained further knowledge and skills. Barbra ran the business in the absence of the Registered Manager and gained the confidence to be able to do this on a permanent basis. She was recently nominated for the Frontline Leader award for KICA, showing she can be a successful frontline leader.


Barbra enjoys working in the care sector as it makes a difference in individuals’ lives, where they may only see care workers throughout the day, due to not having any family and friends, or because their family isn’t able to take care of them.


In her role as Care Manager at Caremark Ashford & Shepway, Barbra is looking forward to making a difference to those that require care, support, and companionship, where her role will involve employing care workers and other employees with the same values as her own. Barbra prides herself on being approachable and being able to empower others to be the best they can be.

Kirstin

Kirstin

Job Title: Care Assistant Joined: 2023

Ever since Kirstin watched her Mum and stepdad care for her Grandad towards his end of life, she has been very passionate about care. It’s something she’s always dreamed of having a career in. Although caring can be challenging, it’s an extremely rewarding job. Kirstin wants to be there to support customers whilst still letting them keep their independence. Kirstin wants to be able to put a smile on each and every customer's face and make them feel valued. Seeing them happy will make her happy.


In Kirstin’s spare time, she loves going out with her fiancé and their 2-year-old son. When it’s her son’s bedtime, she loves to sit down and watch a good Horror movie with a cup of coffee and a packet of Jaffa cakes.

Frequently Asked Questions about Caremark Ashford & Shepway

What Type of Services does Caremark Ashford & Shepway offer?

Caremark Ashford & Shepway offers Home Care.

How many Carers does Caremark Ashford & Shepway employ?

Caremark Ashford & Shepway employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Ashford & Shepway to verify any information. View our terms and conditions. Caremark Ashford & Shepway has an Enhanced Service - more info.