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Caremark Ashford & Shepway

Suite 1, Unit 3, Highpoint Business Village, Henwood, Ashford, Kent TN24 8DH
Caremark Ashford & Shepway logo
Caremark Ashford & Shepway, Ashford
Caremark Ashford & Shepway, Ashford
Caremark Ashford & Shepway, Ashford

Caremark is a wholly UK owned domiciliary care provider serving Ashford and Shepway districts in Kent.

Caremark are proud of their dedicated home care team, supporting a wide range of individuals. They provide home care services to adults and older people, those with physical disabilities, learning disabilities, as well as children and young people. They can also provide respite for carers of loved ones in need of a break.

Offices are located...  

Care Provided by Caremark Ashford & Shepway

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £31.50 - £34.50
  • Weekly Live-in Care Fees: from £1,540

Monday – Friday 7pm – 8am (the weekday evening rate): £33.50

Saturday and Sunday 8am – 7pm (the weekend day rate): £33.50

Saturday and Sunday 7pm – 8am (the weekend evening rate): £34.50

Bank Holidays: £52.00

Half Hourly: £17.50 for half hour between 8am and 7pm, £18.75 for half hour between 7pm to 8am and Weekends.

The price(s) shown are provided by the agency. Contact Caremark Ashford & Shepway for full pricing details and T&Cs.

Contact Caremark Ashford & Shepway to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Barbra Pennington (Registered Care Manager)

Caremark Ashford & Shepway Reviews (28)

9.6

Caremark Ashford & Shepway has a Review Score of 9.6 (9.576) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Ashford & Shepway has 28 reviews.

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Showing 28 reviews matching selected criteria
Review from Suzanne B (Daughter of Client) published on 25 November 2025 Submitted via Postal Card
Overall Experience

All of the care givers were caring, patient and understanding. My mother was always in very capable hands. They were very flexible and professional. Only positive things to say.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for the kind review, it always makes us happy to know our customers are happy with the service we provide. We will pass this on to the team. Once again, thank you.

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Review from Laura M (Daughter of Client) published on 14 October 2025 Submitted via Website
Overall Experience

My sister and I are delighted with the professionalism and standard of care provided to our father who has some mental health challenges after being scammed out of all his savings. Their kindness and understanding of the situation and the rapport and trust that has been built between the main carer for our father is very reassuring for us and we totally trust the company. Can highly recommend this company and will continue to use their wonderful service. Thank you Caremark.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

Thank you for the lovely review. It's great to hear we have earned your trust and the recommendation is very much appreciated. Thank you again.

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Review from Claire R (Daughter of Client) published on 19 May 2025 Submitted via Website
Overall Experience
From initial contact with Caremark I have found the staff to be extremely responsive to my mother's needs. The staff are very friendly, supportive and efficient and my mum has nothing but praise for them. The team was able to help out at short notice to cover when mum's needs changed and I was able to leave her, confident in the knowledge that she would be well cared for and all her needs met.

I can highly recommend Caremark as a care provider.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you Claire for your kind and honest review of the care and support we are providing to you. It is always great to hear how families as well as our customers feel about the care we provide and I am glad we could provide the extra support at short notice so you could have a rest from your...  

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Review from Kerry D (Daughter of Client) published on 12 May 2025 Submitted via Website
Overall Experience
I highly recommend Caremark. The team are professional, attentive, kind, caring, proactive and go above and beyond to ensure our 91 year old father is safe, happy and well.
Care assistants have made huge efforts to ensure our father feels valued and respected, by listening and responding to his requests, by cooking tempting meals and by sitting and chatting with him. They have gained his trust and respect and have built a positive and productive relationship with him.
The team manager is outstanding in all that she does from care visits, to dealing with us as clients, and seems able to resolve any crisis - and always with a smile!
Communication is excellent. We are informed the moment there is an issue, and our questions and concerns, however small, are addressed promptly.
As our result, our father's quality of life has improved greatly.

Thank you to everyone at Caremark.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

Thank you so much Kerry. Your wonderful review means so much to the care assistants, and especially the manager who is personally touched by your review. It has, and continues to be an absolute pleasure to look after you dad. All the best from the Caremark team

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Review from Zoe H (Friend of Client) published on 9 May 2025 Submitted via Website
Overall Experience

We have been very impressed with the care provided, staff are kind, thoughtful and treat the client with respect and dignity. Organization is great and they are always so accommodating with any changes we need to make.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you Zoe for your kind review. It is always great to receive positive reviews for the service we provide, not only from our customers but their friends and relatives as well. I will pass your compliments to the care team. We look forward to continuing to support your friend in any aspect of the care and support they need. Once again thank you.

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Review from Michael D (Client / Service User) published on 27 August 2024 Submitted via Website
Overall Experience

The Caremark team is professional, personable and responsive. They combine attention to detail with a friendly approach and pay due attention to client preferences. The carers reflect experience with a genuine concern for client wellbeing and a flexible response to daily needs.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your kind words and gratitude towards the entire Caremark Ashford and Shepway team. Your comments are highly appreciated and I will pass them on to the team. We pride ourselves on the attention to detail and professionalism we provide. Thank you once again.

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Review from Rosemary C (Daughter of Client) published on 20 May 2024 Submitted via Website
Overall Experience

Very kind, friendly staff, deal with my dad's needs very well. We have a carer every morning who gets Dad up, washed and dressed very efficiently, chats nicely to him which is a great comfort to Mum. We would recommend to anyone else needing care.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your review Rosemary, it is always lovely to hear how well the care and support we provide your dad is going. I am pleased to hear that your mum is benefiting from our care assistants attending to support your dad as well. We hope to continue supporting you and your family with your dad's on-going care needs.

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Review from S V (Daughter of Client) published on 2 May 2024 Submitted via Website
Overall Experience
From the very detailed and well-pitched initial assessment in my Dad's home to the communication throughout the whole process, we have been pleased with the service provided. The management style is very responsive, flexible, kind, and efficient, and most importantly the carers are respectful and compassionate.

Would certainly recommend it.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your kind and honest review of the service we are providing your Dad. We are pleased to hear your honest opinion regarding the Initial Assessment, Management style, and the Care Assistants, your comments have been passed on to the care team supporting your Dad.

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Review from Sarah M (Client / Service User) published on 17 April 2024 Submitted via Website
Overall Experience

Their help was invaluable, it enabled me to rest my foot after surgery. I’m a full-time caregiver for my husband and the first 8 weeks after surgery my daughter and son-in-law moved in to lighten the load. We used Caremark for two weeks after they left to break me back into caring for my husband. We had them cook our evening meals which were delicious and the kitchen was left spotless. Would recommend this service, we accessed via careers support.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

It's always great to hear we have had a positive impact in people's lives. Thank you so much for the feedback, we appreciate the lovely review and are so glad we could help.

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Review from Marion C (Wife of Client) published on 1 March 2024 Submitted via Website
Overall Experience

I find this service most helpful, it gives me the freedom to do what I need and confidence that I can leave my spouse in good hands. My spouse is happy and likes the lady's company and he chats with her, he doesn’t know her but she is a familiar face and pleased it’s the same lady.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your lovely review, we are pleased that the service we are providing is benefiting both yourself and your spouse. Your comments are highly appreciated and I will pass them on to the care assistant and team.

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Review from S W (Daughter of Client) published on 26 January 2024 Submitted via Website
Overall Experience

Companionship was arranged for my elderly mother. The field care supervisor visited and Mum had a detailed assessment of her needs. I was very impressed with the professionalism and how detailed the assessment was completed for Mum's needs. Caremark Ashford and Shepway want to give peace of mind to the client's family to ensure that the client is well-matched with the carer who visits. Mum has had visits by both carer and managers on occasions to ensure that things are going smoothly with the client. They are an exceptional care company who really pride on the services which they offer and genuinely care for both clients and families. I would highly recommend.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your lovely review and your comments. I will pass these on to the team with thanks. I am glad you feel so strongly about the care and support we provide to your mum and our other customers. It is a pleasure to provide the much needed companionship your mum needs, we look forward to being able to continue this in the future. Once again, Thank you very much.

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Review from Rosalind C (Daughter of Client) published on 22 December 2023 Submitted via Website
Overall Experience
My sister and I needed to arrange urgent care for our father after a fall. They responded extremely promptly and have been brilliant in keeping us informed of what’s going on. They have also been very professional and sensitive when dealing with our mother who has moderate dementia. It has certainly been reassuring to us both as we don’t live nearby.

We are very happy with the relationship that is developing between the staff and our parents and cannot thank them enough.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you very much for your lovely positive review, I will pass on your comments to the team. We are very pleased to have been chosen by you to support your father. We look forward to continuing to develop the relationship in the future. Once again, thank you.

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Review from Rachel H (Daughter of Client) published on 8 December 2023 Submitted via Website
Overall Experience

I was getting increasingly worried about my 87-year-old Dad living on his own. He was needing more TLC than I could give him and I did not know where to turn. I rang Caremark and had a chat. After a meeting with them at Dad's home I could sense my Dad's acceptance of change immediately - something that never happens, so knew he was comfortable, which is obviously critical. I also felt a massive weight lifted from me, and having had the care in place for a couple of weeks now I already feel like I am returning to being a daughter. The team are brilliant - friendly, professional, kind and communicative. I would recommend anyone who is worried about a relative to contact Caremark. The first step is the hardest, but I am so glad to have found them.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you Rachel for your lovely review - I will pass on your gratitude to the team. We are so pleased to be able to provide a care and support service to your Dad. It is a pleasure to have met him and to continue to support him. Thank you once again.

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Review from Eleanor M (Daughter of Client) published on 18 September 2023 Submitted via Website
Overall Experience

Caremark provide a caring and helpful service for my mum, enabling her to maintain her independence at home by helping with dinner preparation and personal care. I would recommend them to others as a very professional team.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

Thank you for the lovely review and thanks for the recommendation as well. I shall pass your comments on to the team that care for your mum and we look forward to continue providing Mum's care and support.

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Review from L H (Daughter of Client) published on 18 September 2023 Submitted via Postal Card
Overall Experience

Caremark have been asked to sit with Mum two afternoons a week for a few weeks. The carers have arrived on time and been very pleasant and engaging with Mum. This cover has enabled me to have a break, knowing Mum (ninety years old) is being assisted and looked after. We are hoping to employ Caremark to look after Mum on a more permanent basis once the care package has been authorised.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

Thank you so much for the review. It's great to hear that us caring for Mum has enabled you to get a much needed break! We are here for you for any future care needs. All the best.

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Review from Nigel O (Son of Client) published on 14 August 2023 Submitted via Postal Card
Overall Experience

Excellent supervisor support, who has coped brilliantly with my mother who has advanced dementia. Very patient, kind and supportive. It has also helped me enormously to have some much needed relief from supporting Mum.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you so much for your review, we are so pleased we were able to provide care and support for your mother and are pleased to learn that you received the respite you needed. I will pass your comments on to our Field Care Supervisor. Once again, thank you.

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Review from Dee M (Daughter of Client) published on 27 July 2023 Submitted via Website
Overall Experience

I can not praise this service enough; they have been a breath of fresh air from the other care services that my dad has had. I live two hundred miles away, and it’s been a relief to know that my dad is now being cared for. This service has gone above and beyond to help and support my dad. It’s been a pleasure to find a company that always works in the best interest of my dad. This is a five-star company.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you very much for your lovely review. It has been an absolute pleasure providing care and support for your father. We will pass on your comments to the staff, and once again, thank you.

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Review from Kerrie W (Sister of Client) published on 29 June 2023 Submitted via Website
Overall Experience

Caremark is doing an amazing job caring for my brother. They are kind, caring and committed. It’s always a pleasure to have them around. The girls are friendly but professional and have made the change in care providers for him a very smooth transition. We would definitely recommend Caremark!

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your lovely review. We are very pleased that you have found the transition between your previous care provider to be a smooth one. I will pass on your comments to the team. It has been a pleasure getting to know your brother and the family.

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Review from C W (Daughter of Client) published on 29 June 2023 Submitted via Website
Overall Experience
My dad started having carers from April, he has dementia. From the start, they got to know him and adapt a personnel care plan to suit all his needs. The assessment was brilliant where they made sure they got to know Dad, his likes, dislikes and what his life has been like, hobbies, jobs and even his favourite football team, so they always have something to chat to him about.
They always have a smile and Dad always looks forward to seeing them
We cannot fault the professional standard of Caremark. Brilliant timekeeping, priority in making sure Dad stays safe, a caring and willing to help in anyway team.

Recommend 100%.

Reply from Barbra Pennington, Registered Care Manager at Caremark Ashford & Shepway

Thank you for your lovely review. We pride ourselves on person-centred care and I know the team have enjoyed getting to know your dad. I will pass on your comments to the team. We look forward to providing your dad with the care and support he needs. Thank you once again.

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Review from Cheryl B (Wife of Client) published on 28 June 2023 Submitted via Postal Card
Overall Experience
Very pleased with the care received from all the staff at Caremark. All the help received for my husband was done with care and dignity, he loves joking around with them, even though it's his own little world. Enjoy having their help to give me a break knowing he's in safe hands.

I would strongly recommend Caremark for anyone needing help.

Reply from James Edwards, Managing Director at Caremark Ashford & Shepway

Thank you so much for the lovely review. Our care assistants love real interaction with customers so it's wonderful to hear that your husband likes a joke around with them. And we're glad we could help give you a little time off.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (17)

News
  • Posted: Tuesday 21 Apr 2026Following a Michael Jackson Tribute Event, we just want to say a huge thank you to the family of Mr R for inviting Caremark Ashford and Shepway to share this...
  • Posted: Tuesday 07 Apr 2026The Easter Bunny delivered early this year and it's safe to say the Care Assistants were very grateful. Our Field Care Supervisor, Nikki delivered some over the weekend with some...
  • Posted: Thursday 12 Mar 2026When a customer of Caremark Ashford and Shepway's care needs dramatically increased in the new year, the care team and office team all worked above and beyond throughout the last...

Awards / Recognitions (3)

  • Recipient: Caremark Ashford & ShepwayDate: Friday 30 May 2025
  • Recipient: Caremark Ashford & ShepwayDate: Friday 31 May 2024
  • Recipient: CaremarkDate: Thursday 31 Mar 2022

Meet the Team (3)

James Edwards Job Title: Managing Director Joined: 2021
James Edwards

James started his career in IT, working from the ground up as a support engineer, through the ranks to senior engineer positions and network administrator roles responsible for the infrastructure, integrity and reliability of systems for big multinationals and SMEs. James has varied exposure to many different industries that have made use of his knowledge, from stock brokerage houses and banks to fruit importers and superyacht owners.

In the last few years, James has been looking for a way to contribute to society in a more meaningful way. James chose to leave IT and set up Caremark in Ashford, covering the Ashford and Shepway districts in Kent. James has a keen emotional interest in making sure care provision is of the highest standards for those that need it, due to some of his own family members’ experiences when receiving care.

In his free time, James enjoys long walks on the coast with his partner and their dogs, reading, running and studying new skills.

Barbra Pennington Job Title: Registered Care Manager Joined: 2022
Barbra Pennington

Barbra has worked in the Health and Social Care sector since 2008. She started as a Healthcare Assistant in a local care home, where her confidence grew and soon she became a Senior Healthcare Assistant. From here Barbra went on to a Nursing home and spent 9 months there only leaving to join the NHS. Barbra worked in a General Surgical ward, learning from nurses and improving her knowledge and skills. After 4 years working in a ward, Barbra decided she wanted to work in Infection Control, where she supported Infection control nurses in maintaining and improving the infection control standards within the local hospitals.

After working in infection control for almost 2 years, Barbra became a Deputy Manager for a domiciliary care company based in Ashford, where she gained further knowledge and skills. Barbra ran the business in the absence of the Registered Manager and gained the confidence to be able to do this on a permanent basis. She was recently nominated for the Frontline Leader award for KICA, showing she can be a successful frontline leader.

Barbra enjoys working in the care sector as it makes a difference in individuals’ lives, where they may only see care workers throughout the day, due to not having any family and friends, or because their family isn’t able to take care of them.

In her role as Care Manager at Caremark Ashford & Shepway, Barbra is looking forward to making a difference to those that require care, support, and companionship, where her role will involve employing care workers and other employees with the same values as her own. Barbra prides herself on being approachable and being able to empower others to be the best they can be.

Kirstin Job Title: Care Assistant Joined: 2023
Kirstin

Ever since Kirstin watched her Mum and stepdad care for her Grandad towards his end of life, she has been very passionate about care. It’s something she’s always dreamed of having a career in. Although caring can be challenging, it’s an extremely rewarding job. Kirstin wants to be there to support customers whilst still letting them keep their independence. Kirstin wants to be able to put a smile on each and every customer's face and make them feel valued. Seeing them happy will make her happy.

In Kirstin’s spare time, she loves going out with her fiancé and their 2-year-old son. When it’s her son’s bedtime, she loves to sit down and watch a good Horror movie with a cup of coffee and a packet of Jaffa cakes.

Frequently Asked Questions about Caremark Ashford & Shepway

How many Carers does Caremark Ashford & Shepway employ?

Caremark Ashford & Shepway employs 12 carers.

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