AMG Care Services

Unit 2 Churchill House, Oldmixon Crescent, Weston-super-mare, BS24 9AY
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9.8 19 Reviews
  • AMG Care Services, Weston-super-Mare
AMG Care Services is a compassionate home care provider operating in North Somerset. They offer personalised care services to adults, enabling individuals to live comfortably in their own homes. Their service areas include Weston-super-Mare, Clevedon, Portishead, Winscombe, Congresbury, and Yatton. If unsure about coverage in a specific area, they encourage reaching out for confirmation.

AMG specializes in adult care services, including companionship, palliative care, live-in care, night care, respite care, and more. Their nurse-led approach ensures high-quality and tailored care plans that adapt to evolving needs. The team prioritises independence, emotional well-being, and safety for their client.

AMG are a small team of dedicated health care professionals who all strive to achieve quality.
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Care Provided

Types of Home Care

  • Visiting Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £19 – £30
  • Weekly Live-in Care Fees: up to £500

We provide competitively priced waking and sleeping night care services to meet your needs. If you have specific requirements not listed or need advice on funding options, please reach out to us. Our experienced team is available to offer expert guidance and support, ensuring you receive the care you need.

These prices are only a guideline, please contact AMG Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • AMG Care Services Ltd

Person in charge

  • Micala Small (Manager)

AMG Care Services Reviews (19)

9.8

AMG Care Services has a Review Score of 9.8 (9.836) out of 10, based on 19 reviews in the last 2 years.
Over all time AMG Care Services has 19 reviews.

Overall Experience
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Date Published
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Reviewer Connection to AMG Care Services
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Total of 19, showing 1-19
Review from Terence S (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception all the carers have met my needs in an efficient manner. In addition they have provided that social contact essential to one living alone. All have been very friendly which creates the right ambience. Nothing is too much trouble.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for such lovely feedback, it is pleasure to support you. We will be sure to pass on the feedback to our wonderful team. Thanks

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Review from Keith B (Husband of Client) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my wife has received has been wonderful and the Carers have become friends. The whole organisation has become a part of our family and care for us very well. Our only gripe has been timings of some of the visits which has impacted on my wife's medication regimen a little but one of the staff
has tried to resolve the issue with some success. Of course there will be some days where the visit timings have to change but generally they are on time. Well done everyone.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for the kind words. We are glad to be able to support you both and really appreciate your flexibility on calls time, we will continue to endeavour to make the service the best we can for those that are at the heart of it.

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Review from R H (Brother of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love the carers that visit us they are friendly and efficient and do there job well. They treat my brother well and he gets on with them, The staff are very helpfull and go out of there way to sort out any problems. After looking after him for over 20 years i have got set in my ways which can create
problems but they seem to realise this and take it in there stride. At the moment i am not well myself as i am being treated for skin cancer and i need a carer for my Brother while i am being treated. My Brother has learning diffulties and is serverely disabled so he needs people that are understanding and sympathetic to care for him as they are.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for your kind words. This is why we do what we do, we hope to be able to continue the support to a high standard, I will be sure to pass your feedback onto your care team.

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Review from Kenneth P (Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the quality of care I experienced from the company and staff was excellent and time keeping for visits which I find important was very good. Communication between myself and management was also very good any problem resolved quickly and professionally.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to leave such a lovely review, we are glad you enjoyed the service. We will continue to offer a 5 star service to all our customers.

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Review from Neal M (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I met with the client coordinator ,who made a thorough assessment of my mother's needs and we arranged a care package for her and agreed dates and times of visits.
Mum reported that the ladies that supported her were on time and very helpful. I didn't get a report from the carer ,which I do from
other micro providers, this would of been good practice. I am happy with the overall care .
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to complete a review. I am glad to hear your mum found the carers helpful and punctual. Thank you for the feedback, all carers complete care notes on their app, we do have a portal for families, I do apologise if this was missed, we will endeavour to make this more readily available for future clients and families.

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Review from K F (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a disastrous start with another care agency, AMG Caring Agency was a breath of fresh air. Initially my father required care three times a day and we were never let down once. All the carers arrived on time and were extremely professional and kind to my dad. They eased my mother's fears and anxieties
and made their home visits a pleasure. Some of the carers even came on their day off to look after my dad. I would definitely recommend them. The first office staff are very friendly and obliging and quickly responded to any changes we made regarding my dad's requirements. So thank you to all the carers involved.
Reply from Micala Small, Registered Manager at AMG Care Services

We are so pleased to hear you enjoyed the service, care is not just about the individual we support but also the loved ones, we are glad to have helped you all! I will be sure to share the feedback with the team.

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Review from Yvonne P (Wife of Client) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found that the carers were all very nice, kind and gentle with him. They were all very friendly and some he could have a laugh with. He enjoyed seeing them every day, it was nice for him to talk to other people instead of me. They were just very genuine nice kind people . Nothing was too much trouble.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to leave such a lovely review! We are pleased to hear you are happy with this service, we will be sure to pass on your comments to the team.

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Review from Andrew W (Son of Client) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away last month (March 2025) & was a client of AMG Care Services Weston-super-Mare. Mum would have a visit 6 days a week, usually early in the morning to help her wash & dress.
Mum never had any problems with the care or any of the service she received.
I was always sent an itemised
bill every month & never has any problems to sort out.
A special thank you to the Client Coordinator for the hospital visits.
Reply from Louise Chapman, Client Assessor at AMG Care Services

Thank you for the lovely feedback, it was a pleasure being able to such a lovely family.

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Review from Karen T (Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All carers arrive on time and ready to work. This agency has been the best that I have ever experienced in the domicile category and I would definitely recommend instantaneously of the positive impact that AMG shows us.
All carers are very welcome in my house and are friendly, know what they're doing
and are, in my opinion.worth a lot of time and company
I look forward to my two hours with your carers and have never had a domicile x care agency who have really been good for me.
All the carers who have done shifts here are around my age and so we always have things to chat about
All I can say to say is thank you for a good 10 days and I am looking forward to getting to know you all better in time
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for taking the time leave us a review, I am glad things are working well for you. We look forward to working with you in the future, always happy to help and listen.

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Review from Celia W (Daughter of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother recieved many months of care from the wonderful team at AMG. They were always respectfully and professional. Mum was very comfortable and happy with the care given. She said they were so kind and delivered all the help she needed in her care plan. She was confident with the carers and enjoyed
chatting with them.
As a family we were delighted and so grateful for AMG and their service
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for the kind words, we are grateful for the time given to leave us feedback.

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Review from Sharon C (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG has always provided a quality and safe service for my Mum for many years. They have always had good communication with us as a family and it has been easy for us to communicate with them any changes in my Mum's care. They do regular face to face check ins to review the care plan ensuring it is up
to date. My Mum loves all the carers and they make her feel at ease. Best care company ever.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for the positive feedback, this is invaluable for us as well as those who are seeking a trusted care provider. We are glad to be able to have supported you and your loved one.

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Review from K B (Daughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
AMG provided a great service for our mother who has vascular dementia. The care given by the AMG team was well received by mum who got on well with the individual carers. The services included preparing meals, personal care such as showering and home tasks. AMG came to mums care up until we were unable
to keep mum at home last August. I found AMG a professional company and found the App used to communicate scheduling and provide daily feedback really helpful.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time leaving us a review, we are proud to be able to support people in our local community. Your feedback is hugely important to us and those who might be seeking a trusted care provider.

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Review from Denise B (Daughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG were selected to provide personal care for my mother each morning. We were very pleased with the care received, all the care givers were very kind and considerate and very importantly for mum, chatty.
The appointments cannot obviously be tailored to certain times but their client portal allowed
us to check on times so we knew when to expect their visits.
I would certainly recommend them.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to leave us a review, it is really appreciated by us and those who might be looking for a trusted care provider. I am glad the app was useful, we believe it is important for families to be involved in their loved ones care.

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Review from George T (Husband of Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG provided Care at Home to my wife from Dec 2022 until she died in Sept 2024. I cannot praise them enough for their help and support during that time. The Carers treated my wife with respect, great kindness and understanding. The management were always available to help with any problems and advice
that I needed. I am grateful that they made it possible for my wife to spend the last months of her life in her own home with me.
Reply from Micala Small, Registered Manager at AMG Care Services

We are so pleased to be a part of your journey and being able to make it a positive one. Thank you for taking the time for such a lovely review, best wishes from all of the AMG Team

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Review from Jeff D (Son of Client) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
AMG Care Services were very efficient and mum enjoyed the company of the majority of the carers, they were all very good to mum which helped keep her anxiety levels down. Very helpful. Got mum out of the house when the weather was fine.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to leave a review. It is great to hear how both you and your mum have enjoyed the service.

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Review from Beryl W (Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG Care Services have been exceptional in every way. The carers always make sure they understand my specific needs, ensuring that I felt comfortable and respected. They are very friendly and always greet me with a smile.
AMG provides genuine care, not just in terms of physical assistance but also
in emotional support. Whether it's help with daily tasks, companionship, or providing extra support in times of need, they always have my best interest at heart.
I am truly grateful for the thoughtful care they provide, which has made a significant positive impact on my quality of life.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you to much for your kind words! It is great to hear your positive experience, we hope to continue such a great service for you.

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Review from Heather S (Client) published on 22 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Happy with service. All care staff friendly and helpful. Good support with requirements as needed. Times are mostly suitable but sometimes traffic problems result in delays beyond the carers control. Happy to recommend care company to anyone needing various levels of support. I have three calls per
day, but can be up to 4 times a day if required.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you for taking the time to leave a review and sharing your experiences. We know timing can be a difficult one and value your understanding on this.

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Review from S N (Sister of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so sad that we left you and would dearly like to re join you for the morning call. You will all be missed. My sister was very happy with the care and company given.
Once again thank you so much for all your care.
Reply from Louise, Care Assessor at AMG Care Services

Thank you so much for the feedback. We wish you best of luck in the future.

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Review from Lisa S (Daughter of Client) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AMG Care Services have taken such good care of my dad who has vascular dementia. Every carer treated him with respect and he loved them. The carers helped him with his medication, washing etc. Making sure he was comfortable having food and drink to hand. Any potential health issues that were noticed,
toe nail cutting etc. Was brought straight to my attention which was so good in keeping him happy and healthy and able to live in his own home. The carers would also chat to him, giving him company whilst they assisted him which was really good for his mental health which improved greatly after we used AMG for his care. Any medication updates, queries etc. Were dealt with so quickly as you can either ring up or email and you would be given a prompt response, his carer was brilliant in regards to this. I can't recommend this company enough.
Reply from Micala Small, Registered Manager at AMG Care Services

Thank you so much for the feedback. We are glad to hear your positive experiences.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for AMG Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for AMG Care Services is calculated as follows: ( (93 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AMG Care Services is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Louise

Louise Chapamn

Job Title: Client Assessor Joined: 2023

With over 20 years of experience in the care sector, Louise has been a vital part of the AMG Care team for the past 2 years. Her unwavering dedication is evident in the genuine compassion she extends to both clients and their families. Louise possesses an exceptional talent for building meaningful, trusting relationships, which forms the foundation of the high-quality care she helps deliver. Always approachable and eager to support, Louise is committed to making a positive difference in the lives of those she works with, ensuring they feel valued, respected, and cared for.

Micala

Micala Small

Job Title: Registered Manager Joined: 2024

Micala Small is the Registered Manager at AMG Care Services, bringing strong leadership and a commitment to delivering high-quality, person-centred care. Under her management, AMG Care Services provides compassionate support tailored to adults of all ages, including those living with dementia and complex needs. Micala’s extensive experience in care management ensures that clients receive personalised care plans designed to promote independence, dignity, and well-being. She is dedicated to fostering a supportive environment for both clients and staff, building trusted relationships that enhance the quality of care delivered. Micala’s leadership is integral to AMG Care Services’ mission to enable individuals to live safely and comfortably in their own homes.


"I am deeply passionate about delivering the highest quality care to our clients. This dedication is rooted in the strong, trusting relationships we cultivate within our team and the expertise of compassionate staff who truly care for every individual we support."

Frequently Asked Questions about AMG Care Services

What Type of Services does AMG Care Services offer?

AMG Care Services offers Home Care.

How many Carers does AMG Care Services employ?

AMG Care Services employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AMG Care Services to verify any information. View our terms and conditions. AMG Care Services has an Enhanced Service - more info.