Jankan Care

Suite 7, Regency House Business Centre, 33 Station Road, Romford RM3 0BP
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9.9 21 Reviews
  • Jankan Care, Romford
Making the choice to get care at home might be difficult. You have a lot of options to choose from, and you want the best daily support and most reliable service you can get. You can rest easy knowing that you're in good hands with Jankan Care since not only will your care plan be personalised to your specific requirements, but your carers will also be of the highest calibre.

Jankan Care promises a variety of services ranging from one-hour to 24-hour care where a carer is provided who will visit, live with you at home or support you overnight when you need it the most. The team at Jankan Care understand that the service user's needs must be placed above all else because everyone is different, and due to their specific needs, providing a variety of person-centred support is how a clients' key priorities are highlighted.

Jankan Care only hires the most qualified people to provide care, as required by Care Quality Commissioning (CQC) fundamental standards. Each carer undergoes a thorough screening process that includes an advanced DBS check, reference checks, regular compliance monitoring and undergo extensive training in, Practical moving and handling, Safeguarding of vulnerable adults & children, Infection control, PPE advanced training and so much more.

Jankan Care is based in the town of Romford, where dedicated carers can help you or a loved one to live the most independent and fulfilling life possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

Get in touch with us now for a personalised quote.

These prices are only a guideline, please contact Jankan Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Jankan Care

Person in charge

  • Jane Kaniaru (Manager)

Admission Criteria

  • We are flexible in the services that we provide and will be happy to discuss individual requirements; however, we are not able to assist with certain tasks, for example: Gardening, unless as an activity, Lifting and furniture removal, Working at heights, Technical tasks for which staff are not trained for, We do not offer nursing care, medical procedures, dispensing medicines or giving injections.

Jankan Care Reviews (21)

9.9

Jankan Care has a Review Score of 9.9 (9.890) out of 10, based on 18 reviews in the last 2 years.
Over all time Jankan Care has 21 reviews.

Overall Experience
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Date Published
  • 21
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Reviewer Connection to Jankan Care
  • 5
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Total of 21, showing 1-20
Review from Pat F (Daughter-in-law of Client) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Jankan looked after my mother in law for a few months before she moved into a nursing home. I found from the very first day the manager kept me up to date with her care and any issues that arose. This was very helpful for me as I am in a very difficult health situation with my husband looking after
him and dealing with his complex care. The carers always looked after her care needs well and I would recommend this agency for anyone else thinking of care for their loved ones
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Review from G W (Husband of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All I can say the staff are great, very punctual, very kind to my wife, she especially looked forward the last visit of the day, taking special care that she was comfortable for the night. All staff were very polite and made a fuss of my daughter when she was there, as she was finding it hard.
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Review from Jane C (Granddaughter of Client) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan sadly was put onto palliative care so your care agency took over.
The communication was great that we had with the manager and all carers were very friendly and took good care of my Nan.
We had a camera set up in the living room to keep an eye on my Nan and we could see that she was starting
to get a good bond with the carers. They were always cheerful , singing and laughing with my Nan.
As a family we were very happy with the care my Nan received.
Thank you for all your support.
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Review from Stephen W (Son of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed way in May. The home care team were attending for the last few weeks of mum's life. They were very thoughtful, respectful and helpful throughout.


A heartfelt thank goes out to all the team for their help in what has been a very difficult time.

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Review from Susan P (Daughter of Client) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely the best care we could have had for mum. Every carer that came was professional respectful and so very kind. I can't find any negative to say about the company. One staff member would also visit to make sure all was going well, something that you don't find with most care agencies. I would
highly recommend the manager and her team of such wonderful carers. Mum was very well looked after by them and she loved all the girls. They were always happy and made mum smile. Can't thank them all enough. Having had a bad experience with one agency they were a breath of fresh air. Highly recommended. With kind regards.
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Review from T C (Daughter of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and three of her boys looked after my father in his final days. I don't know what we would have done without them, they were the only ones there when we needed them no matter what/when. The manager was always a phone call away helping us and coming out if needed, the boys were caring,
efficient and just amazing human beings. Jan care went above and beyond helping us all during a very stressful, emotional time, they were a godsend.
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Review from Lea S (Daughter-in-law of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Well they were def sent down to help us in our hour of need the manager was so helpful , supportive throughout the whole process. The team of ladies who assisted my mother in law were 100% dedicated, caring, respective in all areas of the care we had 4x times a day, i was fully updated all the time
by the manager and although i only had them a few days before she passed they made a difgicult situation much easier. Thankyou so much
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you so much for your kind words! They really mean a lot to us. I'm so glad we could be there for you and your family during such a difficult time. Our team always strives to provide the best care, and I'm so happy they could offer the support your mother-in-law needed. I wish you and your family all the best.

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Review from Diane O (Wife of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided to my husband was very good. The two male carers were excellent but had a few minor problems with some females. Overall he was treated with consideration and dignity as his condition progressed.
I would highly recommend this agency.
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you very much for sharing your feedback. We truly appreciate your honesty. We're glad to hear that your husband received good care overall and that he was treated with dignity and consideration. It's great to know that our male carers made such a positive impression. We also value your comments regarding your experience with some of our female carers, and we will use this information to continue improving our service. Warm wishes to you and your family. n

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Review from Dawn R (Sister of Client) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My deepest gratitude and commendation for registered manager's care for my late sister. During the final declining illness of my sister, the manager provided exceptional care that went far beyond professional duty. She supported my sister with unwavering love, compassion, and profound kindness. Her
courage was truly remarkable with constant source of strength for my sister throughout her pain. The loss of my beloved sister, aunt, and daughter has been devastating, but the managers's dedication made a significant difference in my sister's comfort and dignity. Her hard work, dedication, and commitment were evident throughout my sister's care, and we are deeply thankful for their support. We are immensely grateful for the level of care manager provided during this incredibly difficult time.
The manager's exceptional qualities and unwavering commitment are a testament to the high standards of care provided. We are truly appreciative of everything she did for my sister and our family.
Reply from Evans Kaniaru, Operations Manager at Jankan Care

Thank you very much for sharing your heartfelt and meaningful words. We are truly honored to have supported your sister and your family during this difficult time. It means the world to us to know that our manager's compassion and dedication made a difference in your sister's comfort. We will be sure to pass along your kind words. Your thoughtful feedback strengthens and inspires our entire team. Please know that our thoughts are with you and your family. Warmest regards from all of us.

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Review from Emily P (Daughter of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers visited my parents' home 4 times per day, to clean Dad, change the sheets and pyjamas. They were careful with Dad and explained what they were going to do before they did it (i.e. turning him). Even though the nature of the work was sensitive (changing him) his dignity was maintained. My
Dad felt cared for, and said "thanks" and "goodbye"when his dementia would allow him to do so.
Thank you Jankan Care.
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you for sharing your lovely review. We are truly touched to hear that your dad felt cared for and respected. The carers will be delighted to know that their sensitivity had such a positive impact. It was genuinely our pleasure to support your family. Warm wishes from all of us at Jankan Care!

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Review from Wendy H (Daughter of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really dont know where to begin ,It was the first time i agreed to carers for my mum but the care they provided was above and beyond i would like to thank the manager and the carers for there support
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you for sharing this! We are honored that you trusted us with your mum's care, especially since it was your first time seeking support. It means a lot to hear that our team exceeded your expectations. I will definitely pass on your kind words to the carers.

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Review from John S (Brother of Client) published on 18 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The were extremely professional caring and willing help in any way possible.They treated the client with utmost respect and were always trying to make the client comfortable with the situation he was in.They always kept myself informed about the care they provided .They also were always interested in
my feedback about how the client felt about the services they provided.
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you very much for your kind words! We are delighted that you felt comfortable and well-informed throughout the process. Your feedback was essential in helping us provide the best possible care.

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Review from Denise W (Sister of Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care for my sister. My sister said they were not my carers they were my angels and they were, they laughed with her and sometimes cried but always did whatever she needed. "Slidy slidy rolly rolly!" The girls will know what I mean once again thank you.
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Review from Tracey T (Client) published on 27 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Your feedback-
We met the management the day my dad came out of hospital, they came they told us the most important job first is to change and wash Dad to make him feel comfortable. The registered manager then spent 2 hours with us going through his drugs and helping us. He had two carers in particular.
Every day they came 4 times a day which was incredible because we thought it would be different carers each day Dad learned to trust them and had a lot of respect for them. They treated him like he was their own dad! And was very upset when he wouldn't eat or drink. They were deeply upset the morning they arrived and had passed away but they still wanted to wash him, and they came back 4 hours later to show their respect! I cannot fault them in any way, we were very lucky to have such kind carers District nurses, St Francis, mental health, and palliative care we're all so impressed with them, they often told me things to relate back to the district nurses that they were worried about. Thank you for your care.
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Review from R T (Husband of Client) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. They took very good care of my wife.
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Review from Christine S (Wife of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my first time having any involvement with carers and it was a positive experience. We had lots of help and our carers were very kind and compassionate. Having the same people was good as they got to know my husband. Would highly recommend this company.
Reply from Evans Kaniaru, Managing Director at Jankan Care

Thank you so much for your review. We're so glad to hear that your first time working with carers went smoothly and was a positive one. It means a lot to us that you found our team kind and compassionate.

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Review from Brooke M (Granddaughter of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly don’t know where to begin with this review so, I’m going to start by saying thank you to the manager and her amazing team! My grandad was unfortunately taken ill very suddenly last month which led us to have to get the Jankan Care team in to help care for my grandad for the last few weeks
of his life. The care, empathy and support the manager and her team showed to my grandad and his family will never be forgotten. We honestly cannot thank them enough for all they have done for my grandad. We have always been so sceptical about agreeing to carers / having carers in the house because of all the bad things you see online and have always tried our best to manage it in-house, however, when things got bad we had no other option but to accept support externally, and I am so pleased we did. The manager and her team changed our naive perception of caring staff, and we cannot thank them enough! If you’re looking for someone who’s kind, caring, honest, trustworthy and will always offer five star service then look no further.
Reply from Evans Kaniaru, Managing Director at Jankan Care

Thank you so much for your heartfelt review! We're incredibly grateful for your kind words and are so glad we could be there for your grandad and your family during such a difficult time. Your granddad's well-being was our top priority, and we're honoured that you trusted us with his care. We'll pass on your thanks to the whole team; they'll be thrilled to hear how much their efforts meant to you and your family.

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Review from R S (Son of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
While we only had a short spell using Jankan Care before my mother was transferred to a hospice, the level of home care she received from the two carers was truly wonderful and they went above and beyond to ensure that my mother's needs and requests were met with professionalism and dignity. It was
a pleasure to interact with the manager, part of the management, who was always available for my calls and enabled a smooth process throughout. I could not recommend Jankan Care more.
Reply from Evans Kaniaru, Managing Director at Jankan Care

Thank you for sharing your feedback. It was our pleasure to look after your mother and provide her with the personal care that she deserves.

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Review from F T (Daughter of Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team at Jankan Care give my mother the service and dignity that she deserves. Jankan Care have a high standard of cleanliness, orderliness, and they are reliable and punctual. They give my mother a lot of love, personal attention and support.
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you for your wonderful review. I'm delighted to hear how pleased you are with our service. It has been an absolute joy to care for your mother, and we appreciate your feedback.

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Review from Helen L (Client) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful for Jankan Care. They have enabled me to get back to teaching after 11 months off. I am assisted in setting up my classroom and in personal hygiene needs.
Reply from Jane Kaniaru, Care Manager at Jankan Care

Thank you for your review! We are glad to help you get back to doing what you love!

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Jankan Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Jankan Care is calculated as follows: ( (89 Excellents x 5) + (11 Goods x 4) ) ÷ 100 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jankan Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jane

Jane Kaniaru

Job Title: Registered Manager Joined: 2021

I've been working in care for more than 15 years. I started out as a healthcare assistant, then became a registered mental nurse, and am now a registered manager. I have learned about many things, such as mental health, caring for the elderly, and different learning disabilities and illnesses.


As a Registered Manager, I use my extensive experience gained through my career in care throughout my role to ensure each client and their family feel special and fully supported. I take my responsibilities seriously, and nothing cheers me up more than hearing from the people we've helped that they're pleased with the service we've provided for them.

Frequently Asked Questions about Jankan Care

What Type of Services does Jankan Care offer?

Jankan Care offers Home Care.

How many Carers does Jankan Care employ?

Jankan Care employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jankan Care to verify any information. View our terms and conditions. Jankan Care has an Enhanced Service - more info.