Carefound Home Care (York)

Suite 11, Tower House, Fishergate, York YO10 4UA
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10 13 Reviews
  • Carefound Home Care (York), York
Carefound Home Care in York provides highly personalised home care to older people in the York area including Acomb, Askham Bryan, Askham Richard, Bishopthorpe, Clifton, Copmanthorpe, Fulford, Heworth, Haxby, Huntington, Linton-on-Ouse, Naburn, Newton-on-Ouse, Poppleton, Skelton, Stockton on the Forest, Strensall, Wigginton and York City Centre. They also provide live-in care across Yorkshire.

Their home care services are available as hourly home care or live-in care and can include anything from basic domestic support, companionship, personal care, medication help, through to support with complex health conditions such as dementia.

The company employs a team of professional, experienced carers who are required to pass a stringent recruitment and selection process, including Enhanced DBS checks and reference checks.

All staff undertake an induction programme on employment ensuring that, regardless of previous employment experience, they are trained in care provision, including specialist training in dementia care and Parkinson's care in collaboration with the Contented Dementia Trust and Parkinson’s UK.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Funding & Fees

  • Hourly Visiting Care Fees: from £32

Further information available on request

These prices are only a guideline, please contact Carefound Home Care (York) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Lorna Miles (Registered Branch Manager)

Carefound Home Care (York) Reviews (13)

10

Carefound Home Care (York) has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years. Over all time Carefound Home Care (York) has 13 reviews.

Overall Experience

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Review from Lesley H (Wife of Client) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband (who has Dementia) had a full time carer for the six days I had away with part of my family. Although we had not met the carer before I was happy to leave knowing he would be happy to be looked after by the person he had just met.
The week went quickly and on return I found a spotless home
and happy husband. He told me he had had a good week and he was well cared for including a lot of personal care. Although he could not remember the meals he had I would have known if he had not been happy with them.
All in all the care provided was as I would hope and expect and the service from start to finish was first rate.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for taking the time to share your experience. We're delighted to hear that your husband felt comfortable and well cared for while you enjoyed some time away with your family. It's wonderful to know that you returned to a spotless home and a happy husband - that's exactly the peace of mind we aim to give our families. Kind regards

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Review from Katherine E (Daughter of Client) published on 29 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used CareFound for 6 months to support my elderly Mum who has dementia. We needed the help suddenly and everything was set up really well and smoothly despite the rush our end to get things in place. All the carers were very kind and professional and helped meet Mum's needs. They created a very clear
care plan for Mum, but were very willing to be flexible when she needed something different. The clear rota and the app gave me peace of mind and the carers made me feel connected to Mum's care - at times when Mum was really poorly they offered me support and understanding as well. We only stopped using Carefound due to a deterioration in Mum's condition which meant different care was needed - otherwise we have been very happy with the service. We were often touched by special things the carers did like birthday cards and flowers where they really went above and beyond. Thanks so much to everyone at CareFound! I will miss you!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind and thoughtful words. It was a real privilege to support your mum, and we're so pleased to hear that you felt well supported and reassured throughout your time with us.Our team takes great pride in delivering care that is not only professional but also genuinely compassionate-and it means a great deal to know that this made a difference for both you and your mum. We're especially touched that you noticed the little things our carers did to bring comfort and joy.While we're sad that your journey with us has come to an end, we completely understand the change in circumstances, and we wish you and your mum all the very best for the future. Please don't hesitate to reach out if there's ever anything we can do. Kind regards

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Review from Margaret R (Wife of Client) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband looks forward to his weekly outings with carers, who we now count as friends. The Management have always helped if we have needed to change any days or times due to other engagements.
Carefound is professional and reliable and I can leave home with confidence knowing that Linton is in safe
hands

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind words. We're truly delighted to hear that your husband enjoys his outings with our carers - it's wonderful to know those relationships have grown into genuine friendships. We're also glad that our team has been able to accommodate your needs and provide the flexibility and support you deserve. Kind regards

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Review from Bill H (Son of Client) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good standard of reliable care that has allowed Dad to return home after a lengthy stay in hospital and make a quick return to his standard of living. He likes to come and go and has been on many different excursions with his carer in the local area.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you for your kind feedback. We're so pleased to hear that your dad has been able to return home and regain his independence with the support of our care team. It's wonderful that he's enjoying getting out and about again with his care professional, that sense of freedom and routine is so important. We're proud to have played a part in his recovery and ongoing well-being. Kind regards

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Review from T F (Daughter of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had a fall and the carer responded with empathy, professionalism & speed. He is constantly assessed & reviewed by the team. Communication is excellent with the carers, managers & family about dads care in general. I would highly recommend Carefound to other families. I know that my dad is in good
hands & as a Nurse Specialist I am very aware of how good care should be!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you for your thoughtful and generous feedback. We appreciate your kind words and for taking the time to share your experience. It is reassuring to hear that our team responded promptly and with empathy during your father's fall, and that you have found the ongoing care, assessments, and communication to be of a high standard. Kind Regards

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Review from Brian W (Client) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service provided which includes personal care, housework, local shopping, provision of meals and transport to appointments. Staff punctual and caring. Excellent staff training programme in force. Capable management team. Happy to recommend.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you for your kind words! We're delighted you're happy with our care and services. Your recognition of our staff and management means a lot. If there's anything more we can do, please let us know. Kind regards

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Review from Chris T (Son of Client) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my mum has had the carers, we have noticed that she seems happier in herself. The carer is well matched. The home is lovely clean and tidy. Communication is excellent. Also it is fantastic that the carer can take my mum out. Overall my mum's mental well being has improved.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind words and feedback! We're thrilled to hear that your mum is feeling happier and that her mental well-being has improved since starting with our carers. It's wonderful to know that the carer is a great match and that you're pleased with the communication and cleanliness of the home. Supporting your mum in getting out and about is a priority for us and we're so glad it's making a positive difference.

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Review from Elaine W (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring staff. Prompt response from the manager. Gives us peace of mind knowing that someone is there to pop into mum, even though she generally just wants company. Very grateful to you all for all you have done over the past few months.

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Review from E A (Daughter of Client) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience, my mum has the perfect carer, well matched in personality and she has taken time to find out what my mum likes and cares for her individual needs. She is happy every day bringing humour and humility.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your wonderful feedback! We're delighted to hear that your mum is happy with her carer and that the match has been a perfect fit.

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Review from Sarah R (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed some care and help urgently and this was done for us so my parents weren’t left without care. They were very accommodating and such lovely, friendly people. My mum loved them straight away which was a comfort to us all. Mum is very happy with her carer and it’s good to know that she’s kept to
a high standard of cleanliness. They also use their own initiative and do other things without being asked. It’s a great help to not just my mum but dad too, as he gets a chance to have a break. I highly recommend this company and it’s such peace of mind for us all. Thank you all and keep up the great work.

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that your mum loves her carer and that our team has been able to provide the support and comfort your family needed. It's wonderful to know that our efforts to maintain a high standard of care and cleanliness are making a positive difference.

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Review from Denise R (Wife of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I have been receiving care with this provider for nine months, and we are more than impressed with their organisation and the professionalism of their staff. There is always someone at the end of the phone if we need them, and they are kind, compassionate, friendly and thoughtful.
Personal care is delivered with respect and discretion, always checking our needs. We look forward to their visits too!

Reply from Danielle Shippam, Central Support Team at Carefound Home Care (York)

It's so wonderful to hear about your positive experience with Carefound. Delivering high-quality care with professionalism and compassion is our top priority, and we're delighted that you have been impressed with our organisation and the dedication of our staff. Ensuring that there's always someone available to address your needs and concerns, along with providing personal care with respect and discretion, reflects our commitment to meeting your individual preferences and maintaining your dignity. We are thrilled that you look forward to our visits, as building positive relationships with our clients is incredibly important to us.

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Review from Karen M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially made enquiries with Carefound Home Care for my father and I have to say that the professionalism of the staff was outstanding from the start. The process they go through and the carers they provide are extremely friendly and helpful and very caring. A couple of things that have really impressed
me are that they use the same team of carers all the time, so they build a relationship with my father, and the systems they use allow me to have access to a dashboard where I can see comments left and can leave comments myself.
I am thoroughly impressed with the company and wouldn't hesitate in recommending them.

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Review from S C (Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Receiving live-in care for a couple of months and could not be more thankful for the support received. It has enabled myself and my husband to remain in our own home, the care received is great and the management have been tentative and supportive.

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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Carefound Home Care (York) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Carefound Home Care (York) is calculated as follows: ( (62 Excellents x 5) + (3 Goods x 4) ) ÷ 65 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefound Home Care (York) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

Meet the Team (4)

Lorna

Lorna Miles

Job Title: Registered Branch Manager

Joined: 2013

Lorna has many years of experience in the elderly home care sector and leads a committed and highly skilled team of professionals who are all dedicated to helping you stay safely in your own home.


Lorna joined Carefound Home Care in 2013 and achieved her Level 5 Diploma in Leadership and Management in 2014.

Louise

Louise Harrison

Job Title: Recruitment & Community Manager

Joined: 2024

I joined Carefound Home Care in August 2024, marking my first experience in a domiciliary setting, after having worked in various healthcare environments. My role as a Community and Recruitment Manager allows me to interact with staff, clients, and local communities, ensuring there is never a dull day.


I am committed to working as part of a broader team to deliver outstanding care while also ensuring that we have the most effective care team in place. Our recruitment process is both supportive and thorough, and I felt welcomed to be part of an exceptional team when I joined Carefound.


In my spare time, I am a wife, daughter, and mother, so family time is important to me. We also have several pets, including dogs, a cat, a horse, and two fish tanks, which keeps our evenings and weekends quite busy.

Claire

Claire Johnson

Job Title: Care Manager

Joined: 2025

I joined Carefound Home Care as the care manager in March 2025. I have been working in care settings since 2010. I began my care career as a carer and gained my level 2 and level 3 qualifications in health and social care along the way, and have progressed from a carer to a senior carer, supervisor and care coordinator over the years.


I am keen to gain my level 5 qualification in leadership and management in the near future. I really enjoy my role as the care manager, as every day is different and I love the variety of this role, whether I am in the office or out in the community visiting staff and clients.


In my spare time, I enjoy exploring the outdoors with my family and friends, including my very energetic dog, Storm.

Dawn

Dawn Hodges

Job Title: Senior Carer

Joined: 2023

Frequently Asked Questions about Carefound Home Care (York)

What Type of Services does Carefound Home Care (York) offer?

Carefound Home Care (York) offers Home Care.

How many Carers does Carefound Home Care (York) employ?

Carefound Home Care (York) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carefound Home Care (York) to verify any information. View our terms and conditions. Carefound Home Care (York) has an Enhanced Service - more info.