Carefound Home Care (York)

Excellent service at short notice to find a short-stay live-in carer for elderly cousin coming home from hospital after a fall. Easy to check up on what is happening day by day on the app, good reporting and discussions, and good to know that someone is providing company and appropriate watching of what actually happens around the house. The once weekly care staff are also excellent and short notice adaption of rota has been most welcome. Can't recommend highly enough.

My experience with Carefound has been really good. At first, I was nervous about having carers, but I needn't have worried, as they soon put me at ease and have been really kind and helpful, and I now enjoy seeing them.

The home carers usually take him out and he has enjoyed many different venues for refreshments and interesting outings, nothing is too much trouble and we both appreciate this.

Dad has really started to enjoy the carer's calling , even thou he was adamant he didnt need any help , Mum really enjoys the help and enjoys chatting with the girls , Big Thumbs Up all round from us guys

I have found the daily visits to be very useful and generally to a high quality. There are a minimal number of different carers who visit him (approx 6 different ones in total). This results in both a more efficient service and also personalisation as my fathers familiarity and friendships builds with these carers.

All in all the care provided was as I would hope and expect and the service from start to finish was first rate.

We used CareFound for 6 months to support my elderly Mum who has dementia. We needed the help suddenly and everything was set up really well and smoothly despite the rush our end to get things in place. All the carers were very kind and professional and helped meet Mum's needs. They created a very clear care plan for Mum, but were very willing to be flexible when she needed something different. The clear rota and the app gave me peace of mind and the carers made me feel connected to Mum's care - at times when Mum was really poorly they offered me support and understanding as well. We only stopped using Carefound due to a deterioration in Mum's condition which meant different care was needed - otherwise we have been very happy with the service. We were often touched by special things the carers did like birthday cards and flowers where they really went above and beyond. Thanks so much to everyone at CareFound! I will miss you!

A very good standard of reliable care that has allowed Dad to return home after a lengthy stay in hospital and make a quick return to his standard of living. He likes to come and go and has been on many different excursions with his carer in the local area.

Dad had a fall and the carer responded with empathy, professionalism & speed. He is constantly assessed & reviewed by the team. Communication is excellent with the carers, managers & family about dads care in general. I would highly recommend Carefound to other families. I know that my dad is in good hands & as a Nurse Specialist I am very aware of how good care should be!

Very pleased with service provided which includes personal care, housework, local shopping, provision of meals and transport to appointments. Staff punctual and caring. Excellent staff training programme in force. Capable management team. Happy to recommend.

In the short time my mum has had the carers, we have noticed that she seems happier in herself. The carer is well matched. The home is lovely clean and tidy. Communication is excellent. Also it is fantastic that the carer can take my mum out. Overall my mum's mental well being has improved.

Always caring staff. Prompt response from the manager. Gives us peace of mind knowing that someone is there to pop into mum, even though she generally just wants company. Very grateful to you all for all you have done over the past few months.

Our experience, my mum has the perfect carer, well matched in personality and she has taken time to find out what my mum likes and cares for her individual needs. She is happy every day bringing humour and humility.

Needed some care and help urgently and this was done for us so my parents weren’t left without care. They were very accommodating and such lovely, friendly people. My mum loved them straight away which was a comfort to us all. Mum is very happy with her carer and it’s good to know that she’s kept to a high standard of cleanliness. They also use their own initiative and do other things without being asked. It’s a great help to not just my mum but dad too, as he gets a chance to have a break. I highly recommend this company and it’s such peace of mind for us all. Thank you all and keep up the great work.

Both my husband and I have been receiving care with this provider for nine months, and we are more than impressed with their organisation and the professionalism of their staff. There is always someone at the end of the phone if we need them, and they are kind, compassionate, friendly and thoughtful. Personal care is delivered with respect and discretion, always checking our needs. We look forward to their visits too!

I am thoroughly impressed with the company and wouldn't hesitate in recommending them.

Receiving live-in care for a couple of months and could not be more thankful for the support received. It has enabled myself and my husband to remain in our own home, the care received is great and the management have been tentative and supportive.