Frankcare Community Services Ltd

Office 209, 2nd Floor Atlantic House, 18-22 Hamilton Street, Birkenhead CH41 1AL
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7 Reviews
  • Frankcare Community Services Ltd, Birkenhead
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Care Provided by Frankcare Community Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28

These prices are only a guideline, please contact Frankcare Community Services Ltd to find out the exact price for your requirements.

Contact Frankcare Community Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Frankcare Community Services Ltd to get a personalised quote.

Good to Know

Owner

  • Frankcare Community Services Ltd
  • Privately Owned

Person in Charge

  • Kaodi Umenze (Manager)
Are you the Owner/Manager of Frankcare Community Services Ltd? View your Advertising Options

Frankcare Community Services Ltd Reviews (7)

Over all time Frankcare Community Services Ltd has 7 reviews.

Overall Experience
  • 7
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Date Published
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Reviewer Connection to Frankcare Community Services Ltd
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Total of 7, showing 1-7
Review from Tod H (Son of Client) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely good service, extremely good communication. Any extras required were sorted immediately and with minimum fuss. Not supposed to write names, but the manager I deal with at Brentwood is extremely helpful and the care staff are wonderful.
Reply from Kaodi Umenze, CEO at Frankcare Community Services LtdThank you for such a heart warming review. Caring for your mom has been a delightful experience, she is easily a favourite.
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Review from R F (Client) published on 31 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am happy with the service provided and so sorry it has come to an end. I was treated with respect and dignity. I was cared for with empathy and the carers go above and beyond to care for me in a dignified manner.
Reply from Kaodi Umenze, CEO at Frankcare Community Services LtdThank you for your kind review. We are so sad to see you go and we wish all the best in the future.
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Review from Jenny F (Daughter of Client) published on 9 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my wonderful dad received was exemplary in every aspect. This truly wonderful manager made my dad's last three months the best they could be. Nothing and I mean nothing, was too much trouble. She taught me how to talk to Dad as he had undiagnosed dementia, which was transformative. I had had
no dealing with dementia before. Dad adored her and thought her spiffing. She was so gentle with him, and he was so so frail. His dignity and choice to her were paramount, and she supplied it in spades. It took me a while to finally give in and have care for Dad, as I believed I was doing ok, but once this lady arrived, I felt the fourth emergency service was in place.
Thank you so much for everything, and anyone reading this who needs assurance, be assured.
Reply from Jenny Benton, Registered Manager at Frankcare Community Services LtdLooking after your dad was one of the most interesting calls I have ever had. He made each visit a complete learning experience of life, words, morals and values. You name it - he taught it. It was an absolute pleasure at times of anxiety, confusion and loneliness. To be able to sit and speak to him, calm him and enable him to settle in for the night. Thank you so much for your kind words; they mean so much.
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Review from Helen L (Daughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If I could give more than five stars, I would. From day one, SureCare has treated my mum like they would a dear family member. The staff go above and beyond with their care, helping her with all her daily needs. My mum looks forward to their daily visits and loves chatting and laughing with them.
I
receive weekly updates from staff on Mum and am happy to discuss any concerns that I or they may have. Knowing that Mum is being so well looked after in such a respectable manner gives me peace of mind as I do not live local to her.
I would highly recommend this company. Thank you, SureCare, for your continued support of Mum. You are a lifesaver!
Reply from Jenny Benton, Registered Manager at Frankcare Community Services LtdThank you so very much for your kind words. Going to visit your mum is always a pleasure. She treats all the staff like they are her own family, and they love spending time with her.
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Review from C W (Granddaughter of Client) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding attention to detail and consistent, high-quality care by the staff.
Have felt confident and more than satisfied with all the care that has been administered by the team.
Everyone has been engaging and personable to the family, and we are pleased with our choice of care provider.
Reply from Jenny Benton, Registered Manager at Frankcare Community Services LtdThank you! An absolute gem of a gentleman. Always greeted the staff with a smile and a story. Very sorely missed.
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Review from Sonia M (Granddaughter of Client) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager looked after my nan following some serious concerns over two previous agencies. All I can say is wow! The care she gave my nan was amazing, in comparison! Day trips out, genuine care which extended to her hospital visits to feed Nan while she was in the hospital. I honestly couldn't thank
her enough for everything she did for my nan. She treated my nan as a person rather than an object to do things to. If anyone is after a care company that actually cares, then you really need to contact Surecare. You won't regret it.
Reply from Jenny Benton, Registered Manager at Frankcare Community Services LtdI honestly don't know what to say! It was an absolute pleasure looking after your nan. She would brighten up our day with her little quips and comments and was so grateful for everything that was done for her. We are humbled to receive such shining reviews and saddened that people don't always receive the care they should. Thank you so very much!
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Review from Kelly F (Granddaughter of Client) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly can't say enough about the lady that provided my nans care. She was honest, reliable, friendly, trustworthy and, most importantly, treated my nan with respect at all times. This lady was a lifesaver for us as a family, as we all lived so far away from her. I would highly recommend it.
Reply from Jenny Benton, Registered Manager at Frankcare Community Services LtdLooking after your nan and being able to support her was one of our greatest honours. We knew as a family you weren't always physically available but were there if needed urgently and always at the end of the phone. Thank you for trusting us with her care; we're glad we did you a service.
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Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

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Awards / Recognitions (0)

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Frequently Asked Questions about Frankcare Community Services Ltd

What Type of Services does Frankcare Community Services Ltd offer?

Frankcare Community Services Ltd offers Home Care.

How many Carers does Frankcare Community Services Ltd employ?

Frankcare Community Services Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Frankcare Community Services Ltd to verify any information. View our terms and conditions. Frankcare Community Services Ltd has an Basic Service - more info.