These prices are only a guideline, please contact Frankcare Community Services Ltd to find out the exact price for your requirements.
Frankcare Community Services Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Frankcare Community Services Ltd has 7 reviews.
Review from Tod H (Son of Client) published on 14 November 2023
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Reply from Kaodi Umenze, CEO at Frankcare Community Services Ltd
Thank you for such a heart warming review. Caring for your mom has been a delightful experience, she is easily a favourite.
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Review from R F (Client) published on 31 October 2023
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Reply from Kaodi Umenze, CEO at Frankcare Community Services Ltd
Thank you for your kind review. We are so sad to see you go and we wish all the best in the future.
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Review from Jenny F (Daughter of Client) published on 9 March 2023
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Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd
Looking after your dad was one of the most interesting calls I have ever had. He made each visit a complete learning experience of life, words, morals and values. You name it - he taught it. It was an absolute pleasure at times of anxiety, confusion and loneliness. To be able to sit and speak to him, calm him and enable him to settle in for the night. Thank you so much for your kind words; they mean so much.
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Review from Helen L (Daughter of Client) published on 23 February 2023
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Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd
Thank you so very much for your kind words. Going to visit your mum is always a pleasure. She treats all the staff like they are her own family, and they love spending time with her.
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Review from C W (Granddaughter of Client) published on 2 February 2023
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Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd
Thank you! An absolute gem of a gentleman. Always greeted the staff with a smile and a story. Very sorely missed.
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Review from Sonia M (Granddaughter of Client) published on 2 February 2023
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Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd
I honestly don't know what to say! It was an absolute pleasure looking after your nan. She would brighten up our day with her little quips and comments and was so grateful for everything that was done for her. We are humbled to receive such shining reviews and saddened that people don't always receive the care they should. Thank you so very much!
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Review from Kelly F (Granddaughter of Client) published on 2 February 2023
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Reply from Jenny Benton, Registered Manager at Frankcare Community Services Ltd
Looking after your nan and being able to support her was one of our greatest honours. We knew as a family you weren't always physically available but were there if needed urgently and always at the end of the phone. Thank you for trusting us with her care; we're glad we did you a service.
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The Review Score of 8.4 (8.409) out of 10 for Frankcare Community Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Frankcare Community Services Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Frankcare Community Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportThere are no previous events for Frankcare Community Services Ltd
There are currently no awards/recognitions posted yet for Frankcare Community Services Ltd
Job Title: Nominated Individual
Joined: 2022
Job Title: Branch Manager
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