After my father left hospital following a stroke he needed a full care package and we were recommended an agency by the hospital who were absolutely horrific (I could go on and on).
Eventually we made the big decision to switch carers to Premier and, I simply cannot overstate how much better things became.
Not only were they more compassionate and kind, but they made proper food - gave him a much better amd balanced diet, they took time to sit and talk, they motivated and helped him with his daily exercises. Most of all, there was never a rush to leave.
The team became close friends with my dad, and would take time to chat about all sorts - so important.
I also have to thank the management team. It's thanks to the time and effort they take to select, train and support their staff that makes it all work so well.
My father's final weeks were much, much, better than they would otherwise have been. I just wish we'd found Premier earlier.
Such a really lovely group of people.
