Radfield Home Care Guildford & Woking

105 High Street, Godalming GU7 1AQ
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9.9 15 Reviews
  • Radfield Home Care Guildford & Woking, Godalming
Radfield Home Care Guildford & Woking, based in Guildford, is renowned for delivering award-winning care services. They provide diverse services including social companionship, culinary support, pharmaceutical assistance, live-in care and individualised personal care.

All care services are crafted around a bespoke care plan for each individual, focusing on their specific needs. Radfield’s Care Professionals ensure that all clients receive respectful and dignified care, tailored to their unique circumstances.

As a 2024 Top 20 Care group on homecare.co.uk and the recipient of the “Outstanding Home Care Group of the Year” award at the 2023 Home Care Awards, Radfield Home Care excels due to their exceptional Care Professionals. The team’s commitment, warmth, and community spirit set them apart.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.94
  • Weekly Live-in Care Fees: from £1640

Additional pricing structure for 30 minute and 45 minute visits on both weekdays and weekends

These prices are only a guideline, please contact Radfield Home Care Guildford & Woking to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Richard Gordon (Director)

Radfield Home Care Guildford & Woking Reviews (15)

9.9

Radfield Home Care Guildford & Woking has a Review Score of 9.9 (9.931) out of 10, based on 12 reviews in the last 2 years.
Over all time Radfield Home Care Guildford & Woking has 15 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Radfield Home Care Guildford & Woking
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Total of 15, showing 1-15
Review from Elaine H (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been with Radfield Home Care for a few months now . Radfield were able to put in place care for him very quickly and at times when there has been a need to increase the hours they have been able to do this .It was important that my Dad got to know the carers well so they try to only send
2 or 3 different carers which has worked very well for him. The staff are all very professional, kind , caring and have got to know my Dad well. When my Dads Partner was in Hospital they stepped in to offer additional help. They help with ironing , washing , getting my Dad up , making Breakfast and other tasks when needed and one day a week they have been able to take My Dad out for a couple of hours out which he is really enjoying . I have been more than impressed with the service offered and would not hesitate in recommending them. Thank you so much to the Staff there.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your feedback. It's great to hear that we were able to implement a specific service, which has been tailored to your Father's needs. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which alleviates pressure on families we support. It's also great to know that the care and support provided is at a high standard and you would not hesitate to recommend Radfield. We value all feedback, so If there's anything we can improve upon to enhance the value of the service you receive, please do let us know. Many thanks.

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Review from Dan T (Son of Client) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Radfield is excellent. Not only do they complete the agree tasks with professionalism but they are also proactive in making suggestions for evolving care needs. They are always sensitive to mum's mood and needs on any given visit. We could not ask for better
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind review. It is hugely rewarding for us to know that we have made a difference and your mother is being well looked after. It's great to hear that the staff are proactively monitoring changes that may lead to enhancements to your mother's care. We will pass this on to the team, who I know will be very proud. Best wishes.

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Review from Robert H (Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Radfield's Guildford team assisted me with washing, food prep and general household tasks after breaking my leg. They have been nothing short of wonderful. Right after my in home assessment they arranged a care plan tailored to my needs on very short notice. Radfield's team of carers are amazing
- warm, friendly, efficient, and willing to help with anything and everything. They've made navigating a difficult time so much easier. With so many seemingly similar choices for in-home care, I feel lucky to have found Radfield.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your kind feedback. We take pride in how we can adapt and tailor our service to meet individual needs. Thank you also for mentioning the caring and professional way in which the staff conduct themselves, it really is great to hear this being recognised as it plays a huge part in who we are as a team. We will of course pass on your feedback to the care team, who I know will be immensely proud. Best wishes

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Review from Gill R (Daughter of Client) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Radfield Home Care was able to put in place assistance for my parents at relatively short notice and have been able to adjust the original plan to suit their needs. The carers are very professional and amenable. Basic care is undertaken alongside other cleaning, tidying, and chatting as time allows.
We
have been very impressed with the service offered.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We are happy we were able to get the care in place quickly. It's also really good to hear that the staff conduct themselves in a professional manner. We will pass on your feedback to the team. Best wishes.

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Review from Michael B (Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer is wonderful, very efficient and a delight to have helping me, everything required is done expertly and quickly - marvellous! My carer is truly a carer, bathing done sensitively and cheerfully.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the kind feedback. We will of course ensure that these current high standards remain consistent for you. We will of course pass your kind words on to our team. Thank you again, and best wishes.

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Review from M B (Wife of Client) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the whole experience very good. The thoughtfulness found everybody extremely kind and helpful. Couldn't have wished for better.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased the service so far has been a good experience. We do pay keen attention to how all of our clients feel throughout the process of receiving care, so it's really good to hear how kind our staff have been. We will of course be passing on your feedback to the team. Best wishes.

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Review from V F (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first enquiry, through to my dad's care package being put in place, two members of staff in particular have consistently been caring and prompt in responding to any concerns.
I was impressed with how quickly they were able to provide care, where other agencies weren’t able to help.
I live
overseas, so the live Radfield app that I am able to log into, showing who has been to see my dad and what care he receives has been more than helpful.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you for your feedback. We take pride in our ability to respond and deliver a value-for-money service, which we can implement in a way which elevates pressure on families we support. It's also great to know that the care and support provided is at a high standard, of course, if there's anything we can improve upon in that respect, please do let us know. Best wishes.

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Review from Rachel D (Niece of Client) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and communication with the staff. They have a very good understanding of my aunt, which is very important to me. Always easy to talk to the staff if there is a change of plan. I have total peace of mind knowing that my aunt is having continued support and help if she needs it.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind review. It is always so rewarding for us to know that we have done well and your aunt is being well looked after. It's great to hear that the level of customer service and organisation within the team is at a high level. We will of course pass this on to the team, who I know will be very proud. Best wishes.

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Review from T C (Daughter of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Radfield Care has been great in establishing care at home for my frail father. They have been professional in setting up the service and flexible and compassionate when he was admitted to the hospital, rearranging rotas to support his discharge from the hospital.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you very much for your kind feedback. We were very pleased we were able to respond quickly to ensure your father could return home. It's fantastic to hear that the level of professionalism within the team is high as well. We will of course be passing on your feedback to the team. Best wishes.

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Review from J F (Wife of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband came home from the hospital in November 2023 and Radfield Home Care has been providing care 3 times a day for him, we had a few minor problems to start with but these were quickly sorted out and since then everything has run smoothly the carers are kind and are respectful when attending to
his needs. I feel confident with all the carers that Radfield have sent to us and I’m pleased that I chose them to look after him.
Reply from Richard Gordon, Director at Radfield Home Care Guildford & Woking

Thank you so much for the feedback. It's really important to know where any areas that can be improved upon are shared with us. With the change in ownership and management recently, I'm extremely happy that those improvements have been noticed. We will of course ensure that these current high standards are consistent. Thank you again, and best wishes.

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Review from R T (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing reliable carers to come into your home and care for a loved one is a daunting challenge, often at a time of severe stress and worry. No such problems with Radfield. They were truly exceptional in caring for my 82-year-old deaf father with advanced Alzheimer's Disease, who was entirely bedbound
when he came home to us following a short stay in hospital. Their team of carers is small enough to ensure continuity of care, but large enough to cope with urgent requests. Hands-on management, led by the owner/director who always replied to my messages whatever the time of day. Regular professional personal carers, who took an interest in my father and showed him much empathy, which was lovely to see even when his condition unexpectedly deteriorated to end of life. Special thanks to one carer in particular, who was simply amazing from making my father giggle like an old friend to easing his pain with massage. Radfield are worth every penny and highly recommended.
Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for your kind review. We believe in hiring the best care professionals in the market and ensure they are highly trained and well-supported. We are comforted knowing we were there to support you and your family when your dad needed us.

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Review from C J (Wife of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer always arrives on time and has a smile. We had a few days' break away and I struggled a bit with showering my husband so emailed for help on our return which was not a normal day for us. This was accommodated.
Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive review. Our team thoroughly enjoys providing your care. They especially enjoy the banter and always leave on a positive note. Thanks for providing the laughs!

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Review from Sheila L (Client) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer is a very pleasant person to have around; they are energetic, helpful, use initiative, tackle tasks without being asked, and can converse intelligently on (so far!) any topic I broach. They are adaptable and flexible. I could not ask for better support during my (hopefully limited) time of
need. The care plan, drawn up together with my carer’s supervisor, is appropriate and sensible. The plan has been tweaked during the past week and seems set to deliver what I need, when I need it. My very supportive family is also happy with the outcome.
Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive feedback, Sheila. Our team thoroughly enjoy their time with you and always look forward to the interesting and topical discussions.

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Review from A M (Son of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent, caring and professional service. Radfield have provided excellent care for my father and have been flexible and proactive. The plan we set up for his home care has been followed exactly how we intended. Also, my dad has developed a rapport with the carers and enjoys their visits.
Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive review. It is great to see how well your dad is doing and enjoys the care provided by our team.

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Review from Keith M (Husband of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has provided an enormous amount of caring assistance for my wife and given me advice and support in what has been an entirely new experience, for which I was not prepared.
Your service is much appreciated.
Reply from Paul Bailey, Director at Radfield Home Care Guildford & Woking

Many thanks for the positive feedback Keith. The carer thoroughly enjoys caring for your wife and I am thrilled her support is making a difference to both of you.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Radfield Home Care Guildford & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Radfield Home Care Guildford & Woking is calculated as follows: ( (67 Excellents x 5) + (5 Goods x 4) ) ÷ 72 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Guildford & Woking is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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Meet the Team (2)

Richard

Richard Gordon

Job Title: Owner & Director Joined: 2024

At Radfield Home Care Guildford & Woking, we believe in delivering top-tier service standards led by experts who embody our core values. Leading our team is Richard, a veteran care manager with a wealth of experience and qualifications in health and social care management and leadership.


Richard’s career path is a testament to his passion for improving lives. He spent a decade managing businesses in the recruitment industry, gaining invaluable commerce and people skills. Yet, he always felt a call towards a more service-driven sector to create direct positive impacts. He said:


“I always knew that I wanted to move into a more service-driven sector and role, where my input would have a positive impact directly on people’s lives.”


Having tasted the reward of direct caring, Richard developed a desire to shape home care services. His vision led him to establish a Radfield Home Care in his local community in Camberley. After successfully establishing and growing his local service, he branched out with an office providing for the Guildford & Woking area. He said:


“As a registered care manager, I developed a true passion to want to open my own home care business in my local community – providing high-quality person-centred care and support services and offering exceptional employment and career opportunities.”

Mike

Mike Boniface

Job Title: Community Engagement Manager Joined: 2024

Mike is the community engagement manager for Radfield Home Care Guildford & Woking, who maintains Radfield’s key relationships in the community.


Having joined Radfield in December 2023 as a care professional following a long career in dentistry, Mike is a dedicated member of the health care sector. In his own words, Mike describes his 20 years of fantastic experience:


“I was a clinical dentist from 1994 to 2011, graduating from the University of Colorado and the University of Michigan. I had my own practice from 1995 to 2004 in Colorado, USA. I have owned 3 businesses and marketed with brand awareness; Boniface Orthodontic Laboratory, The peak centre for advanced dental care and The fresh breath centre of Colorado. I moved into domiciliary care in Fleet, Hampshire between 2014 – 2016 and was the senior carer at The Meath Epilepsy Trust, Godalming 2020 – 2023. Working on a unit of 11 residents with multiple physical disabilities and neurodiverse conditions, all of which had epilepsy.


My background has been diverse and this in itself leads to an adaptability to new ventures and a changing landscape. I have already marketed, networked and branded in the dental sector. I have always been in a caring job from dentistry through being in the funeral and grief arena to the care sector itself. My natural ability is to care and to be with people creating bonds and relationships so a community engagement role is a perfect match for my personality.


As I have aged and gotten older I want to give back and do something that is meaningful and has purpose. What better job is there than to be involved in a company whose mission is to provide superlative private care to the elderly? My experience is in care, compassion and empathy. My values are honesty, being authentic and generous. These coupled together provides me a framework to network and brand with confidence and belief that I can help grow our territory and provide an outstanding service to existing and new clients. My qualifications include Doctor of Dental Surgery, Level 2 in elderly care, Level 2 in Dementia and an adult Care Certificate.”

Frequently Asked Questions about Radfield Home Care Guildford & Woking

What Type of Services does Radfield Home Care Guildford & Woking offer?

Radfield Home Care Guildford & Woking offers Home Care.

How many Carers does Radfield Home Care Guildford & Woking employ?

Radfield Home Care Guildford & Woking employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Guildford & Woking to verify any information. View our terms and conditions. Radfield Home Care Guildford & Woking has an Enhanced Service - more info.