Radfield Home Care Epsom & Leatherhead

Room G3, Leatherhead Institute, 67 High Street, Leatherhead KT22 8AH
Review Us
9.9 21 Reviews
  • Radfield Home Care Epsom & Leatherhead, Leatherhead
Supporting communities in Epsom and Leatherhead, Radfield Home Care Epsom & Leatherhead provides award-winning home and live-in care services. Assistance spans nutritional planning and meal services, social interaction, medication oversight, and intimate personal care.

Every care recipient benefits from a detailed care plan that addresses their specific needs. Radfield Home Care ensures all clients are treated with the utmost respect and dignity by skilled Care Professionals dedicated to providing compassionate and personalised care.

Radfield Home Care has the distinction of being a Top 20 Home Care group in 2024 by homecare.co.uk. The dedication and care provided by their exceptional Care Professionals underline their reputation for quality service.

Care Provided by Radfield Home Care Epsom & Leatherhead

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £36
  • Weekly Live-in Care Fees: from £1650

Charge prices are tailored to customers, following a care consultation.

These prices are only a guideline, please contact Radfield Home Care Epsom & Leatherhead to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Karen Knapp (Owner / Director)

Radfield Home Care Epsom & Leatherhead Reviews (21)

9.9

Radfield Home Care Epsom & Leatherhead has a Review Score of 9.9 (9.893) out of 10, based on 14 reviews in the last 2 years.
Over all time Radfield Home Care Epsom & Leatherhead has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 4
  • 6
  • 14
  • 7
Reviewer Connection to Radfield Home Care Epsom & Leatherhead
  • 13
  • 4
  • 3
  • 1
Total of 21, showing 21-21
Review from L R (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is happy with the care and support that is given to her. She enjoys the chats that she has with the carers during their visits and her bi-weekly trips out with them for her lunch at a local garden centre.
Reply from Karen Knapp, Director at Radfield Home Care Epsom & Leatherhead
Thank you for your review, we also enjoy our chats, getting to know her better and learning about her past and current interests!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Radfield Home Care Epsom & Leatherhead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Radfield Home Care Epsom & Leatherhead is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Epsom & Leatherhead is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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Meet the Team (2)

Karen

Karen Knapp

Job Title: Owner/Director Joined: 2022

Radfield Home Care Epsom & Leatherhead was established in November 2022 by Director/Owner Karen Knapp. Karen prides herself on providing excellent service for clients with care that makes a real difference.


Karen started her career as a family care worker over a decade ago supporting a foster family and later moving into the community enabling adults and children to maintain their independence at home. For a long time after this, her life took a different path. She moved into the world of finance, with a focus on mentoring and coaching her team. She took great pride in helping team members, graduates, apprentices and colleagues to explore and reach their full potential.


Karen’s natural affinity for care and nurturing relationships makes her perfect for the home care sector, where she can help the local community age well and remain connected to what matters most.


“I loved my time as a Care Professional and, despite how well my career in finance climbed, I couldn’t shake the desire to return to a job that I loved and had a passion for. I enjoy helping and supporting people and feel so privileged to have the opportunity to return to my career roots, fulfilling a lifelong dream of spearheading a profession that provides excellent and quality care for those in the community.”


Karen comes from a family of care-related professions. Psychiatric nurses, radiographers, social workers, midwives, hospital administrators and now, Karen too.


“When I was 18 I loved providing support, encouragement and companionship to those that I cared for. I dreamt that one day I would be able to open care and foster homes in my community that offered the excellent social care that people deserve. I strongly believe both older and younger generations have so much experience and knowledge to offer one another. By bringing them together, we can create physically active, mentally fulfilling and lasting connections in our communities. At first, this felt like a pipe dream, now, through Radfield Home Care I am taking that first step towards making a difference in the lives of those that we meet.”


Now that Karen’s dream of caring for older people has been made a reality, you can rest assured that you or your loved ones will be in capable hands, full of passion and knowledge.


Karen’s drive to provide the best possible care to older people in the community resonates strongly with Radfield’s values. The Radfield Home Care Epsom & Leatherhead office understands that great care starts with looking after Care Professionals. If the care family feel respected, valued and supported, this will reflect in the service they provide to clients.


Karen wants to provide employment opportunities and be an employer known for providing all the support required for Care Professionals, instilling family values, and ensuring the Radfield Caring for our Carers™ pledge is upheld every step of the way.

Kirsty

Kirsty Laming

Job Title: Office Manager Joined: 2024

We would like to introduce you to Kirsty, Office Manager for Radfield Home Care Epsom & Leatherhead.


Kirsty first joined Radfield as a care professional in January 2024, having already worked in care for an impressive 16 years. A dedicated and qualified professional within the care sector, Kirsty describes her background:


“At 19 I started working in a nursing home (for 4 years) then I worked for a few domiciliary care companies (for 4 years). Then I worked for Sutton Social Services with their rehabilitation team (3 years) and then I was a private carer up until 2022 (learning how to do some of the paperwork side of things). Last year I worked in a small independent pharmacy. I started off as a teenager knowing nothing about care, but over the years have learnt and understood the different needs and challenges faced by those requiring care. I’ve met people from all walks of life, in all different circumstances. I’ve taken every learning opportunity given to me to help support various health conditions and provide personalised care.”


Kirsty is passionate about the delivery of the highest level of care and knows just what an important difference it can make.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Epsom & Leatherhead to verify any information. View our terms and conditions. Radfield Home Care Epsom & Leatherhead has an Enhanced Service - more info.