Kingsley Home Care - East Norfolk & Suffolk Coast

58 London Road North, Lowestoft NR32 1EP
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9.6 25 Reviews
  • Kingsley Home Care - East Norfolk & Suffolk Coast, Lowestoft
The team at Kingsley Home Care services truly believe that living in your own home, the place you know and love, is the best place you can possibly be. They support you to make that happen, providing assistance with all aspects of personal care, household tasks and companionship.

Whether it is domestic services, hourly care or just companionship, the team at Kingsley Home Care Services are here to help. Whether you would like support for one hour per week up to several visits per day, the friendly, professional carers are there for you or your loved ones.

Kingsley Home Care is proud to be the only home care provider in Lowestoft, Suffolk with over 23 years' experience in the private healthcare industry.

Your support will be tailored to you and always provided with warmth, friendliness, professionalism and care.

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £1295

Available upon request

These prices are only a guideline, please contact Kingsley Home Care - East Norfolk & Suffolk Coast to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hazel Pritchard (Manager)

Kingsley Home Care - East Norfolk & Suffolk Coast Reviews (25)

Total of 25, showing 21-25
9.6

Kingsley Home Care - East Norfolk & Suffolk Coast has a Review Score of 9.6 (9.642) out of 10, based on 18 reviews in the last 2 years. Over all time Kingsley Home Care - East Norfolk & Suffolk Coast has 25 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 1
  • 0

Date Published

25
4
7
18
7

Review from J T (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been helped with preparing my food - sandwiches etc.
Available while I have a shower if needed.
Vacuum cleaner to hoover carpets and dust surfaces in bedroom and sitting room.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a review of our service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie E (Wife of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a few hours companion/nursing care per week to allow me a little free time. The carers are friendly and my husband, who has dementia has built up a good relationship with them. Although they come on the same day weekly, with notice I can readily change the day and times to suit appointments
I may have.
Well done Kingsley!

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave lovely feedback, I will pass over your compliments to all staff involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rhoda N (Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is excellent.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a lovely review. Will pass on your compliments to the care staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Denis H (Client) assisted by family/friend published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with our time at Kingsley. We could not have asked for better care, nothing was too much trouble. The ladies we had were excellent in all they did. If we need care again, we would choose Kingsley.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a lovely review.
I will pass your comments on to the care staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Averil H (Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. Feel safe and really cared for. I recommend them 10 times over. I feel relaxed with them and have built up a lovely relationship with them. They are patient, will help as much as they can. My husband and I feel that we are very blessed to have this kind of care. Thank you.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave lovely feedback, I will pass this on to the care staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Kingsley Home Care - East Norfolk & Suffolk Coast is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Kingsley Home Care - East Norfolk & Suffolk Coast is calculated as follows: ( (78 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 106 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingsley Home Care - East Norfolk & Suffolk Coast is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Hazel

Hazel Pritchard

Job Title: Branch Manager

Joined: 2024

Hazel brings with her a wealth of experience in healthcare having worked for One to One Homecare Ltd as Branch Manager for almost 10 years, and also having delivered healthcare training. Throughout her career she has worked with LD services, elder care and families and children, meaning that she is well-placed to support the Lowestoft branch with our continued growth.

Daniel

Daniel Wellings

Job Title: Group Business Development Manager

Joined: 2020

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.


What do you find most rewarding about working in-home care?


I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.


What is your vision for the future of this branch and the services it provides?


My vision is that we eventually become the leading provider of home care in the UK


What are your hobbies and passions outside of Kingsley?


I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingsley Home Care - East Norfolk & Suffolk Coast to verify any information. View our terms and conditions. Kingsley Home Care - East Norfolk & Suffolk Coast has an Enhanced Service - more info.