Kingsley Home Care - East Norfolk & Suffolk Coast

58 London Road North, Lowestoft NR32 1EP
Review Us
9.6 25 Reviews
  • Kingsley Home Care - East Norfolk & Suffolk Coast, Lowestoft
The team at Kingsley Home Care services truly believe that living in your own home, the place you know and love, is the best place you can possibly be. They support you to make that happen, providing assistance with all aspects of personal care, household tasks and companionship.

Whether it is domestic services, hourly care or just companionship, the team at Kingsley Home Care Services are here to help. Whether you would like support for one hour per week up to several visits per day, the friendly, professional carers are there for you or your loved ones.

Kingsley Home Care is proud to be the only home care provider in Lowestoft, Suffolk with over 23 years' experience in the private healthcare industry.

Your support will be tailored to you and always provided with warmth, friendliness, professionalism and care.

Show Kingsley Home Care - East Norfolk & Suffolk Coast on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26
  • Weekly Live-in Care Fees: from £1295

Available upon request

These prices are only a guideline, please contact Kingsley Home Care - East Norfolk & Suffolk Coast to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hazel Pritchard (Manager)

Kingsley Home Care - East Norfolk & Suffolk Coast Reviews (25)

Total of 25, showing 1-20
9.6

Kingsley Home Care - East Norfolk & Suffolk Coast has a Review Score of 9.6 (9.642) out of 10, based on 18 reviews in the last 2 years. Over all time Kingsley Home Care - East Norfolk & Suffolk Coast has 25 reviews.

Overall Experience

  • 19
  • 5
  • 0
  • 1
  • 0

Date Published

25
4
7
18
7

Review from Joan A (Client) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the carers are good, with some better than others. All very friendly and caring.

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you, we greatly appreciate you taking the time to leave us a review. We are pleased that our staff are friendly and caring and provide good care. We use your feedback to support our staff in providing the best care they can.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Wife of Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the overall care my husband is given. They treat him with kindness and dignity.

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you so much for leaving such a kind review, we welcome your feedback, it helps us evaluate our service and enables us to provide the highest standards of care specific to your needs and wishes. We will pass your lovely comments on to our care staff. much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela S (Client) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Communication from the office is abysmal. There should be communication through a portal but the access to it has never been sorted out for me. There have been several phone calls however but things are left not followed through. Visit times have been changed without any notice, up to an hour either
way of when they should start. Some visits have been cancelled and not rearranged so I have had to try to manage without.
The actual care staff are pleasant. The standard of work is variable and some of it is completely unsatisfactory although some of it has been wonderful. I am cancelling as I am too disappointed with being continually let down. (since starting in December so it's been a good 3 months of not good enough)

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

We are sorry you feel the care provided was not to your standard, we do have a duty to prioritise direct care provision over domestic services in relation to times of visits, occasionally times of visits are unavoidably changed due to emergencies that can occur. We have looked into your concerns and it is our understanding that the fish tank (significant in size) water change task was asked of the carer and this was completed, however, this is not a task we would undertake due to health safety protocols. Apologies that you feel we have not met your needs. Kindest regards

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David C (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am vary happy with the my carers they do the taske and have a chat with me. Carers come and go sometimes difference ones but they all to me to be friendly and weliness to do the taske I ask them to do. It is nice to trust your carers into my flat a happy moment to look forward to and miss them when
they gone xxx

Reply from Hazel Prichard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for leaving such a lovely review, we always try are very best. We will certainly pass these lovely comments on to the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's carers are very good. They really do seem to care about the clients that they visit. If there any concerns about their visit they always contact me to let me know. I would recommend them to anyone who is looking for care.

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you so much for your kind words. Our staff always try to give the highest standards of care with compassion and professionalism. Your feedback is important to us. Thank you for taking the time to submit a review. Greatly appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shirley C (Client) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers to be extremely kind and caring. They are all extremely friendly and cheer me up when I'm feeling down. I couldn't ask for anything better.

Reply from Georgina Johnston, Chief Operating Office at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for your kind words it means so much to the team. I will pass on your thanks to all of your carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N S (Daughter of Client) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsley has been amazing with regards my mum. We have struggled getting help for Mum but thanks to all the staff at Kingsley making a massive effort, from the office staff to the carers. Well done to you all, I cannot recommend enough.

Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for your kind words and for taking the time to submit a review for the team at Kingsley Homecare, much appreciated.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P D (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the whole treatment well done. If you need special information Kingsley Home Care goes out of their way to get the answers. Well done Kingsley Home Care, keep it up.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jennie F (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Kingsley Home Care, all the carers and staff have shown extraordinary kindness and empathy to our mum each day as they provide support in the home. We are pleased with the reassuring support they have provided to us too as we live away from Lowestoft. We wholeheartedly know they are
meeting and caring for our mum well so she can stay living in her own home.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a lovely review of the service. I will pass your comments on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M H (Daughter of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend Kingsley Carers, the lovely ladies who have been supporting our dad show him kindness and respectfulness. We can’t fault the service offered from the caring team who visit or the management team and are very grateful for everything they do to help keep Dad in his own home.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a review of our service. Our priority is provide the best service possible. I will pass over your comments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lindsay N (Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service, the girls are friendly and very helpful. We now have a permanent arrangement and as I am due to have an operation within the next couple of months, I will need their services even more.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave lovely feedback. I will ensure this is passed over to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) assisted by family/friend published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found your service excellent.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a review of our service. I will pass this on to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian P (Client) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy with care received.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a review of the service we provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service, all carers very kind and thoughtful.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to review of our service. The comments will be passed to the care team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Daughter of Client) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service. A whole weight has been lifted off my shoulders. Dad's care is being met. Dad is happy and likes all the carers. No complaints from us at all.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a review of the care your dad is receiving from us. I will pass over your compliments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley S (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few months we have found our mother’s dementia had moved to new level and we found ourselves needing extra care.
After a recommendation for Kingsley from a friend and from our first introductory meeting we knew Kingsley was the right one for Mum.
Everyone we have met has been caring
and considerate, from the office team to the ladies on the ground 'we couldn’t be happier'.
We have always found them to be punctual, respectful, patient and trustworthy.
Thank you Kingsley.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave such lovely comments. I will pass this over to the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim C (Client) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are absolutely lovely and treat me with respect and dignity at all times, I would recommend them to anyone. I am quite a young person to need this kind of care, but they make me feel better about myself and my situation.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a lovely review about the support you receive. I will pass over your comments to the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the team who visited me always arrived on time and always with a smile. They showed great empathy and kindness and helped me to regain my confidence and ability to care for myself after my operation. I even received a card and plant from the team on my birthday! A huge thank you to the
whole team, I couldn't have managed without you.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave such a lovely review, which I will share with the team. We are glad we were able to support you after your operation and help you regain your confidence.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathleen S (Client) assisted by family/friend published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find any fault with the carers, they are polite, friendly and treat me with respect. I hope Winter time they put covers on their shoes when it is wet.

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave a lovely review. I will pass over your comments to the team. Please rest assured all staff are provided with shoe protectors and are happy to wear these at any time and especially in the wet weather.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra C (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support that Kingsley provide for my mum (who has Dementia) has been amazing and invaluable to us as family members, the peace of mind that their visits give has been a relief at a time when we were struggling to cope.
The support from the carers and manager has been supportive, reliable,
caring and flexible. This is the first time we have needed to explore the use of carers and so far the experience we have had has exceeded our expectations. Well done Kingsley, you are doing so well with the service you provide, keep up the good work!

Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast

Thank you for taking the time to leave such great feedback. I will pass over your comments to all staff involved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Kingsley Home Care - East Norfolk & Suffolk Coast is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Kingsley Home Care - East Norfolk & Suffolk Coast is calculated as follows: ( (78 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 106 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingsley Home Care - East Norfolk & Suffolk Coast is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (2)

Hazel

Hazel Pritchard

Job Title: Branch Manager

Joined: 2024

Hazel brings with her a wealth of experience in healthcare having worked for One to One Homecare Ltd as Branch Manager for almost 10 years, and also having delivered healthcare training. Throughout her career she has worked with LD services, elder care and families and children, meaning that she is well-placed to support the Lowestoft branch with our continued growth.

Daniel

Daniel Wellings

Job Title: Group Business Development Manager

Joined: 2020

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.


What do you find most rewarding about working in-home care?


I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.


What is your vision for the future of this branch and the services it provides?


My vision is that we eventually become the leading provider of home care in the UK


What are your hobbies and passions outside of Kingsley?


I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading

Frequently Asked Questions about Kingsley Home Care - East Norfolk & Suffolk Coast

What Type of Services does Kingsley Home Care - East Norfolk & Suffolk Coast offer?

Kingsley Home Care - East Norfolk & Suffolk Coast offers Home Care.

How many Carers does Kingsley Home Care - East Norfolk & Suffolk Coast employ?

Kingsley Home Care - East Norfolk & Suffolk Coast employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingsley Home Care - East Norfolk & Suffolk Coast to verify any information. View our terms and conditions. Kingsley Home Care - East Norfolk & Suffolk Coast has an Enhanced Service - more info.