Kingsley Home Care East Norfolk and Suffolk Coast provides home care to older people living along the Suffolk coast, around the Broads, and across the surrounding villages. Based on London Road North in Lowestoft, the team supports clients in their own homes from Great Yarmouth and Gorleston down through Lowestoft, Kessingland, and Southwold, and inland towards Beccles and Oulton Broad.
The agency provides personal care, companionship, sit-in support, and live-in care...
Kingsley Home Care East Norfolk and Suffolk Coast provides home care to older people living along the Suffolk coast, around the Broads, and across the surrounding villages. Based on London Road North in Lowestoft, the team supports clients in their own homes from Great Yarmouth and Gorleston down through Lowestoft, Kessingland, and Southwold, and inland towards Beccles and Oulton Broad.
The agency provides personal care, companionship, sit-in support, and live-in care tailored to each individual. Visits begin at 45 minutes, giving carers enough time to make a cup of tea, sit together, and build genuine relationships instead of simply rushing through tasks. Every care plan is shaped around what matters most to the client - their routines, their independence, and the little things that help each day feel familiar and personal.
A settled local team is led by a registered manager based in Lowestoft, supported by two care coordinators and a regional administrator handling scheduling and family liaison. Continuity is a priority - clients are matched with carers they recognise, not whoever happens to be free that morning.
The branch is part of Kingsley Healthcare, a family-owned care provider established in 1999. Families are welcome to arrange a free, no-obligation home assessment to talk things through.
Care Provided by Kingsley Home Care - East Norfolk & Suffolk Coast
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£31.50 - £57
Weekly Live-in Care
From £1,295
Minimum 1 hour care visits, Price range from weekday to weekend to bank holidays
The price(s) shown are provided by the agency. Contact Kingsley Home Care - East Norfolk & Suffolk Coast for full pricing details and T&Cs.
Contact Kingsley Home Care - East Norfolk & Suffolk Coast to get a personalised quote:
Kingsley Home Care - East Norfolk & Suffolk Coast has a Review Score of 9.1 (9.058) out of 10, based on 8 reviews in the last 2 years. Over all time Kingsley Home Care - East Norfolk & Suffolk Coast has 27 reviews.
Reviewer Connection to Kingsley Home Care - East Norfolk & Suffolk Coast
Loading...
Showing 27 reviews matching selected criteria
Review from Toni L (Daughter of Client) published on 5 June 2026 Submitted via Website•
Overall Experience
Mum was very well looked after by attentive, friendly & caring staff. Nothing was too much trouble.
They allowed mum to be cared for at home for as long as possible. Forever grateful to all involved.
Mum was very well looked after by attentive, friendly & caring staff. Nothing was too much trouble.
They allowed mum to be cared for at home for as long as possible. Forever grateful to all involved.
↩Reply from Hayley Forbes, Service Support Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you so much for your kind words. It means a great deal to our team to know that your mum felt well cared for and supported.
We are especially pleased that we were able to help her remain at home for as long as possible, and that our staff provided the attentive and compassionate care she...
Thank you so much for your kind words. It means a great deal to our team to know that your mum felt well cared for and supported. We are especially pleased that we were able to help her remain at home for as long as possible, and that our staff provided the attentive and compassionate care she deserved.
Your feedback will be shared with the team. Thank you again for taking the time to share your experience.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R B (Client / Service User) published on 7 May 2026 Submitted via Postal Card•
Overall Experience
All the carers have been very kind to me I have really come out of hospital as I like my own I need a little more help they have been very kind to me.
All the carers have been very kind to me I have really come out of hospital as I like my own I need a little more help they have been very kind to me.
↩Reply from Hayley Forbes, Service Support Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for your kind words, it is a pleasure to support you and enable you to live as independently as possible.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joan A (Client / Service User) published on 30 June 2025 Submitted via Postal Card•
Overall Experience
Overall, the carers are good, with some better than others. All very friendly and caring.
Overall, the carers are good, with some better than others. All very friendly and caring.
↩Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you, we greatly appreciate you taking the time to leave us a review. We are pleased that our staff are friendly and caring and provide good care. We use your feedback to support our staff in providing the best care they can.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Wife of Client) published on 7 April 2025 Submitted via Postal Card•
Overall Experience
We are very pleased with the overall care my husband is given. They treat him with kindness and dignity.
We are very pleased with the overall care my husband is given. They treat him with kindness and dignity.
↩Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you so much for leaving such a kind review, we welcome your feedback, it helps us evaluate our service and enables us to provide the highest standards of care specific to your needs and wishes. We will pass your lovely comments on to our care staff. much appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pamela S (Client / Service User) published on 27 March 2025 Submitted via Website•
Overall Experience
Communication from the office is abysmal. There should be communication through a portal but the access to it has never been sorted out for me. There have been several phone calls however but things are left not followed through. Visit times have been changed without any notice, up to an hour...
Communication from the office is abysmal. There should be communication through a portal but the access to it has never been sorted out for me. There have been several phone calls however but things are left not followed through. Visit times have been changed without any notice, up to an hour either way of when they should start. Some visits have been cancelled and not rearranged so I have had to try to manage without.
The actual care staff are pleasant. The standard of work is variable and some of it is completely unsatisfactory although some of it has been wonderful. I am cancelling as I am too disappointed with being continually let down. (since starting in December so it's been a good 3 months of not good enough)
↩Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
We are sorry you feel the care provided was not to your standard, we do have a duty to prioritise direct care provision over domestic services in relation to times of visits, occasionally times of visits are unavoidably changed due to emergencies that can occur. We have looked into your concerns...
We are sorry you feel the care provided was not to your standard, we do have a duty to prioritise direct care provision over domestic services in relation to times of visits, occasionally times of visits are unavoidably changed due to emergencies that can occur. We have looked into your concerns and it is our understanding that the fish tank (significant in size) water change task was asked of the carer and this was completed, however, this is not a task we would undertake due to health safety protocols. Apologies that you feel we have not met your needs. Kindest regards
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from David C (Client / Service User) published on 11 March 2025 Submitted via Postal Card•
Overall Experience
I am vary happy with the my carers they do the taske and have a chat with me. Carers come and go sometimes difference ones but they all to me to be friendly and weliness to do the taske I ask them to do. It is nice to trust your carers into my flat a happy moment to look forward to and miss them...
I am vary happy with the my carers they do the taske and have a chat with me. Carers come and go sometimes difference ones but they all to me to be friendly and weliness to do the taske I ask them to do. It is nice to trust your carers into my flat a happy moment to look forward to and miss them when they gone xxx
↩Reply from Hazel Prichard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for leaving such a lovely review, we always try are very best. We will certainly pass these lovely comments on to the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J C (Daughter of Client) published on 13 January 2025 Submitted via Website•
Overall Experience
My mum's carers are very good. They really do seem to care about the clients that they visit. If there any concerns about their visit they always contact me to let me know. I would recommend them to anyone who is looking for care.
My mum's carers are very good. They really do seem to care about the clients that they visit. If there any concerns about their visit they always contact me to let me know. I would recommend them to anyone who is looking for care.
↩Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you so much for your kind words. Our staff always try to give the highest standards of care with compassion and professionalism. Your feedback is important to us. Thank you for taking the time to submit a review. Greatly appreciated.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley C (Client / Service User) published on 20 November 2024 Submitted via Postal Card•
Overall Experience
I have found all the carers to be extremely kind and caring. They are all extremely friendly and cheer me up when I'm feeling down. I couldn't ask for anything better.
I have found all the carers to be extremely kind and caring. They are all extremely friendly and cheer me up when I'm feeling down. I couldn't ask for anything better.
↩Reply from Georgina Johnston, Chief Operating Office at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for your kind words it means so much to the team. I will pass on your thanks to all of your carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N S (Daughter of Client) published on 5 September 2024 Submitted via Postal Card•
Overall Experience
Kingsley has been amazing with regards my mum. We have struggled getting help for Mum but thanks to all the staff at Kingsley making a massive effort, from the office staff to the carers. Well done to you all, I cannot recommend enough.
Kingsley has been amazing with regards my mum. We have struggled getting help for Mum but thanks to all the staff at Kingsley making a massive effort, from the office staff to the carers. Well done to you all, I cannot recommend enough.
↩Reply from Hazel Pritchard, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for your kind words and for taking the time to submit a review for the team at Kingsley Homecare, much appreciated.
Staff
No Rating
Care / Support
Management
Treated with Dignity
Value for Money
Review from P D (Client / Service User) published on 24 May 2024 Submitted via Postal Card•
Overall Experience
I found the whole treatment well done. If you need special information Kingsley Home Care goes out of their way to get the answers. Well done Kingsley Home Care, keep it up.
I found the whole treatment well done. If you need special information Kingsley Home Care goes out of their way to get the answers. Well done Kingsley Home Care, keep it up.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jennie F (Daughter of Client) published on 3 May 2024 Submitted via Website•
Overall Experience
I would recommend Kingsley Home Care, all the carers and staff have shown extraordinary kindness and empathy to our mum each day as they provide support in the home. We are pleased with the reassuring support they have provided to us too as we live away from Lowestoft. We wholeheartedly know they...
I would recommend Kingsley Home Care, all the carers and staff have shown extraordinary kindness and empathy to our mum each day as they provide support in the home. We are pleased with the reassuring support they have provided to us too as we live away from Lowestoft. We wholeheartedly know they are meeting and caring for our mum well so she can stay living in her own home.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a lovely review of the service. I will pass your comments on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M H (Daughter of Client) published on 14 February 2024 Submitted via Website•
Overall Experience
We would recommend Kingsley Carers, the lovely ladies who have been supporting our dad show him kindness and respectfulness. We can’t fault the service offered from the caring team who visit or the management team and are very grateful for everything they do to help keep Dad in his own home.
We would recommend Kingsley Carers, the lovely ladies who have been supporting our dad show him kindness and respectfulness. We can’t fault the service offered from the caring team who visit or the management team and are very grateful for everything they do to help keep Dad in his own home.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a review of our service. Our priority is provide the best service possible. I will pass over your comments to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lindsay N (Client / Service User) published on 2 February 2024 Submitted via Website•
Overall Experience
Very pleased with the service, the girls are friendly and very helpful. We now have a permanent arrangement and as I am due to have an operation within the next couple of months, I will need their services even more.
Very pleased with the service, the girls are friendly and very helpful. We now have a permanent arrangement and as I am due to have an operation within the next couple of months, I will need their services even more.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave lovely feedback. I will ensure this is passed over to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J B (Client / Service User) published on 24 January 2024 Submitted via Postal Card•
Overall Experience
I have found your service excellent.
I have found your service excellent.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a review of our service. I will pass this on to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gillian P (Client / Service User) published on 22 January 2024 Submitted via Postal Card•
Overall Experience
I'm happy with care received.
I'm happy with care received.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a review of the service we provide.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R H (Client / Service User) published on 17 January 2024 Submitted via Postal Card•
Overall Experience
Happy with the service, all carers very kind and thoughtful.
Happy with the service, all carers very kind and thoughtful.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to review of our service. The comments will be passed to the care team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C S (Daughter of Client) published on 4 January 2024 Submitted via Postal Card•
Overall Experience
Absolutely fantastic service. A whole weight has been lifted off my shoulders. Dad's care is being met. Dad is happy and likes all the carers. No complaints from us at all.
Absolutely fantastic service. A whole weight has been lifted off my shoulders. Dad's care is being met. Dad is happy and likes all the carers. No complaints from us at all.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a review of the care your dad is receiving from us. I will pass over your compliments to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lesley S (Daughter of Client) published on 3 January 2024 Submitted via Website•
Overall Experience
Over the last few months we have found our mother’s dementia had moved to new level and we found ourselves needing extra care. After a recommendation for Kingsley from a friend and from our first introductory meeting we knew Kingsley was the right one for Mum.
Everyone we have met has been caring...
Over the last few months we have found our mother’s dementia had moved to new level and we found ourselves needing extra care. After a recommendation for Kingsley from a friend and from our first introductory meeting we knew Kingsley was the right one for Mum. Everyone we have met has been caring and considerate, from the office team to the ladies on the ground 'we couldn’t be happier'. We have always found them to be punctual, respectful, patient and trustworthy.
Thank you Kingsley.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave such lovely comments. I will pass this over to the carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim C (Client / Service User) published on 1 November 2023 Submitted via Website•
Overall Experience
All my carers are absolutely lovely and treat me with respect and dignity at all times, I would recommend them to anyone. I am quite a young person to need this kind of care, but they make me feel better about myself and my situation.
All my carers are absolutely lovely and treat me with respect and dignity at all times, I would recommend them to anyone. I am quite a young person to need this kind of care, but they make me feel better about myself and my situation.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave a lovely review about the support you receive. I will pass over your comments to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from J B (Client / Service User) published on 16 August 2023 Submitted via Postal Card•
Overall Experience
All members of the team who visited me always arrived on time and always with a smile. They showed great empathy and kindness and helped me to regain my confidence and ability to care for myself after my operation. I even received a card and plant from the team on my birthday! A huge thank you to...
All members of the team who visited me always arrived on time and always with a smile. They showed great empathy and kindness and helped me to regain my confidence and ability to care for myself after my operation. I even received a card and plant from the team on my birthday! A huge thank you to the whole team, I couldn't have managed without you.
↩Reply from Nicola Roden, Home Care Branch Manager at Kingsley Home Care - East Norfolk & Suffolk Coast
Thank you for taking the time to leave such a lovely review, which I will share with the team. We are glad we were able to support you after your operation and help you regain your confidence.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (10)
News
10 Jan 2025
We are opening our office doors on 15th January 10:30 - 14:30 to the community to provide a safe, welcoming space for those feeling isolated to connect with others! Pop...
08 Jan 2025
Thank you to all that attended our Beat Loneliness Café ! We had a great turn-out, and enjoyed some delicious cakes donated by Bushells Bakery Lowestoft - thank you so...
08 Jan 2025
We are opening our Kingsley Home Care offices to the public in an effort to beat loneliness this winter! ???? Pop-in to our branch on Wednesday (20th) to enjoy the...
There are no accreditations posted yet for Kingsley Home Care - East Norfolk & Suffolk Coast.
Meet the Team (3)
Hayley ForbesJob Title Support ManagerJoined 2025
Hayley joined the team in 2025 and has thrived in her role as Regional Support Manager.
Donna MoranJob Title Care CoordinatorJoined 2020
Donna has been with our branch since the beginning - and it's a vital part of both carers and clients.
Leanne ChesneyJob Title Business AdministratorJoined 2020
Leanne's been with Kingsley for 16+ years - she knows every part of the business and excels in every part of her job. Her warm nature makes her a perfect member of the team.
Frequently Asked Questions about Kingsley Home Care - East Norfolk & Suffolk Coast
How many Carers does Kingsley Home Care - East Norfolk & Suffolk Coast employ?
Kingsley Home Care - East Norfolk & Suffolk Coast employs 50 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingsley Home Care - East Norfolk & Suffolk Coast to verify any information. View our terms and conditions. Kingsley Home Care - East Norfolk & Suffolk Coast has an Enhanced Service -what an Enhanced Service includes.
