Compassion First Home Care

Venture House Business Centre, Birmingham Road, Stratford-upon-Avon CV37 0HR
Submit a Review
10 16 Reviews
  • Compassion First Home Care, Stratford-upon-Avon
Compassion First Home Care provides the highest quality care in their field by ensuring their care staff are trained in the most up-to-date techniques, theory and regular refresher courses. This reassures their customers and their loved ones that they are receiving not only the care they need but also being enabled to live their best quality life.

With each expertly led branch team holding a minimum of 10 years' experience combined, the running of their services is seamless and highly responsive. Knowing that the team truly cares for their customers as they do their own family, branch teams are on hand to provide any support they can to ensure each and every customer is happy, content and most importantly, safe in their own home.

As one of the most flexible and innovative care providers, Compassion First Home Care works with every customer to plan, create and implement a unique care plan for every customer. Each care plan reflects individual preferences, conditions and life history to ensure they get everything right for that person and never generalise the package of care that they provide.

Reliability is a priority for every employee within Compassion First Home Care. They truly understand the importance of being able to count on your carer and the team that supports them. They ensure the package of care agreed with each customer and their loved ones, including the timings of every call, are feasible and realistic. This promotes consistency and a sense of dependability for their customers. Ultimately Compassion First Home Care ensure they are a service you can trust.

Compassion First Home Care provides free, no obligation assessments with NO HIDDEN COSTS meaning the price you are quoted when you enquire is the price you will pay when care begins.

Show Compassion First Home Care on the Map

Care Provided by Compassion First Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Substance Misuse
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Compassion First Home Care Ltd
  • Person in charge
  • Brandon Shiels (Managing Director)

Funding & Fees Guide for Compassion First Home Care

  • Prices

  • From £27.89 per hour

  • Detailed price list is provided on the assessment visit.

Compassion First Home Care Reviews (16)

10

Compassion First Home Care has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Compassion First Home Care has 16 reviews.

Overall Experience

  • 16
  • 0
  • 0
  • 0
  • 0

Date Published

16
6
8
16
0

Review from Wendy C (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Compassion First Homecare, whole experience was first class! From the day the care plan was developed to the weekly visits mom received, did not have a single problem or concern. The carer was always very kind and caring and made sure mom had everything she needed during the visits. All
processes from changing the odd time of visit to paying invoices were simple and efficient and if mom needs any support going forwards we wouldn't go anywhere else! Thank you all

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

What a lovely review, thank you so much! It was a delight to support your mum in her rehabilitation back to good health


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn M (Daughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Compassion first home care since the New year and I can honestly say we've seen her confidence grow to go out for a walk, play games, and to hear the fun they have together.
We have regular carer which again is so good for mum as they now have an amazing bond.
I
would highly recommend them.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

We are so happy to hear about your mum's growth in confidence and bond that she has built with her regular care staff. Thank you so much for your kind review and we hope your mum's growth continues to grow in confidence with us. With continuity of care and a truly personalised approach to support being 2 of our core values, it's amazing to hear the impact that this has for our customers!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew L (Son of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion first home care have been great to deal with, professional and friendly with great staff looking after my father with a flexible approach for his needs. They have given fantastic advice and support to us finding the right level of care for him.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you so much for your great review. It's been a pleasure to support your father at home and enable him to continue living safely and independently at home. We take great pride in the quality of care we provide so it's always lovely to hear such brilliant feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah H (Daughter of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first engaged Compassion First Home Care in November 2024 for my father who was post operative following surgery for diabetes complications. He and my mum are in an independent retirement community building and when I asked other residents and staff for recommendations, Compassion First overwhelmingly
were suggested. My Dad was resistant (stubborn and proud) at first but very quickly accepted the help from all staff and always referred to them as patient, kind and understanding. They helped him shower and get dressed, sometimes made breakfast or a coffee for him, helped mum with ironing, changing sheets....whatever was needed to help them get started on their day. When needs increased, Compassion First were there to add additional shifts and couldn't have been more supportive. We all highly recommend the services of Compassion First Home Care.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you so much for your kind review. It was a pleasure to support your father and we're over the moon to hear about our great reputation at the independent retirement community where your mother and father live. We're very proud of what we do and put our all into caring for our customers. It's always so wonderful to hear how great our customers experience with us is.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo B (Daughter of Client) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassion First Home Care was a beacon of light at an emotional time when our family needed urgent support. Our request was actioned with immediate effect and a care plan was set up within hours. In the following weeks, the process was seamless and requests were considered efficiently. A special mention
needs to be reserved for the carers who quickly created a professional but affectionate bond with my father. They made every situation achievable and the human connection was everything. In short, Compassion First Home Care provided impeccable support during a dark time and I recommend them all without hesitation.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

At Compassion First Home Care, it's our priority to provide compassionate support and create meaningful connections with every customer and those within their support network, and we're so glad we could do that for your family. We all love what we do and it means so much to us when we hear about the difference we've made, so thank you so much for your kind words.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clair S (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used other care providers, Compassion First Home Care are a breath of fresh air.
My mother has dementia and has always wished to stay at home. Compassion First carers have definitely now made this possible.
My mother says that 'it is like having friends come to visit three times a day' and
'they (the carers) are fantastic'.
My mother is now happy and contented and much less anxious.
I am very happy to recommend Compassion First Home Care, I feel like a burden has been lifted as I have every confidence that they are providing an excellent care service.
Thank you to everyone at Compassion First Home Care, you are doing an amazing job.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you so much for your amazing review! It warms our hearts to hear about the positive impact we've made in your mothers life. We all love what we do and your review is a perfect example of why we do what we do. We look forward to continuing our support for your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from James B (Son of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Two particular members of staff and the entire Compassion First team have been excellent. Over a near year-long period they have provided excellent care to my elderly mother who, whilst suffering with dementia, was determined to live independently for as long as possible. They made all of this possible.
From our first meetings, the managing director was very clear about the care packages that Compassion First could provide. We found the team to be available for advice whenever needed, flexible, and reactive to changing situations. It was tremendously reassuring to have them involved; they provided great peace of mind as well as excellent levels of care.
Many thanks to the team; Compassion First comes highly recommended.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you so much for your thoughtful review. It was an absolute pleasure to support your mother at home. We take true pride in the service we provide and we're so glad reading about the impact our service had for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie J (Client) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring people, lovely, friendly staff. Very helpful.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you for your kind words and positive review. They are a wonderful testament to our commitment to providing exceptional, local care. We're so glad to have been able to support you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah G (Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managing director at Compassion First was excellent from beginning to end. He provided us with the most brilliant of carers. They were all excellent however, the carer who became my mum's main carer was incredible. All the nurses who visited her were constantly impressed by her ability to keep mum's
bed sores at bay! As a family, we can’t praise the service enough. I highly recommend this organisation, professional, caring and human.

Reply from Brandon Shiels, Managing Director at Compassion First Home Care

Thank you so much for your wonderful review. It was a pleasure to support your mum and we're so glad you were so happy with our staff and the brilliant care they provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul E (Son of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been absolutely brilliant with the care they have provided for my mother who has dementia and other complex care needs. The team have been so caring with my mom and even ask me to check back in with her to ensure I have been successful making medical referrals which they
are unable to do without my consent.
My mother recently became very ill and has been admitted to hospital. The team have been to visit my mother in hospital and have kept in constant contact with me and my sister which is above and beyond any expectation I would expect.
I am hoping my mother can return home in the near future but this is only because I can rely and trust the care that FCN will provide.
100% positive review and we couldn’t ask for more.
Thank you to the team, you are all fantastic help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new client, my experience to date is very encouraging, both with carers and management.

Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home Care

Thank you so much for leaving your valuable feedback. We're over the moon that as a new client, you're enjoying our service and receiving the high quality care that we pride ourselves on delivering.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brian R (Client) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and great understanding, although I was nervous about using this service I am so glad I did, fabulous work. I would highly recommend it to anyone that is in need of help and assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marcus B (Son of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2023 my 91-year-old father suffered Pneumonia. The paramedics hospitalised him. I managed to discharge him from the hospital eight days later. On return home, he was in a woeful state and was in need of professional help. I quickly discovered that 'when you need carers, you really need carers!'.


Thankfully,

FCN Homecare had recently opened an office in the Stratford-upon-Avon area.
An immediate solution was put together. The entire team is professional; the attendance is punctual, and tailored to the client. We could not ask for more. They have helped my father back from near fatality. He is becoming stronger and stronger because of their care. We could not recommend them more.

Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home Care

Thank you for sharing your experience with FCN Homecare. We're sorry to hear about your father's illness, but we're glad to know that you found the support you needed during such a challenging time.


It's great to hear that FCN Homecare was able to provide immediate and professional assistance for your father. Their punctuality and tailored approach to care are commendable qualities. We understand that the quality of care provided by carers is crucial, especially when it comes to the well-being of loved ones.


We're delighted to hear that FCN Homecare's team has played a significant role in your father's recovery, helping him regain strength after such a serious health setback. Your recommendation speaks volumes about their dedication and effectiveness in providing the care your father required.


We wish your father continued progress and improved health, and we hope that FCN Homecare continues to provide exceptional support to you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gloria B (Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with both carers who are coming to me thanks to their reliability in attending to my personal care. They are kind and considerate at all times. Also, they are consistently punctual and the fact that they help in the kitchen (unloading and stacking the dishwasher) is much appreciated.
They are very interested in my recovery and are willing to work with physiotherapy in bringing this about. I can recommend them strongly.

Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home Care

Thank you for taking the time to leave us such a positive review. We are so glad to hear that you are pleased with the care you have received from FCN Homecare.
We are particularly pleased to hear that you have found our carers to be reliable, kind, considerate, and punctual. We know that recovery can be a long and difficult process, but we are here to support you every step of the way and happy to be part of your recovery journey.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kayleigh W (Granddaughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

FCN Homecare have been looking after my nan since January. I have to say, I am very happy with the care and service my nan has received over this time. The staff have been very reliable and have treated my nan with such respect and dignity. I have seen such a change in her appearance and she seems so
much more happy. I would highly recommend this company.

Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home Care

Thank you so much for your kind words about our homecare services. We are so happy to hear that you are satisfied with the care and service your nan has received. We know that choosing a homecare provider can be a difficult decision, and we are grateful that you have chosen FCN Homecare.


We take pride in our staff's commitment to providing quality care and compassionate service. We know that our clients are our top priority, and we are always working to improve our services. We are so glad to hear that your nan is happy with the care she has received.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie G (Wife of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted FCN Homecare to inquire if they could collect my medication urgently from the pharmacy, since I was unable to drive following a recent eye procedure. The branch manager from the Bromsgrove branch kindly offered his support and collected the medication on my behalf. This gesture was made
without any charge and as a result, I have decided to utilize their services to support my husband.
I have been thoroughly impressed with their service. The continuity of care has been excellent, with the carer consistently arriving on time and providing support for my husband. On one occasion, I required transportation to Worcester for an eye appointment. The carer not only drove me to the eye clinic, but also spent two hours with my husband in the town center, having a drive around the town, a walk and even enjoying a coffee together.
This assistance has been incredibly beneficial for both myself and my husband and we intend to continue using their services.

Reply from Brandon Shiels, Head of Dom Care at Compassion First Home Care

Thank you so much for taking the time to write this wonderful review of our homecare services. We are so happy to hear that you are satisfied with the care and service you have received.
We are so glad to hear that you were able to get your medication urgently when you needed it. We understand that unexpected events can happen and we are always happy to help our customers in any way that we can.
We are also glad to hear that you have been impressed with the continuity of care that you have received. We know that it is important for our customers to have a consistent caregiver and we do our best to assign care staff who are a good fit for each customer's needs.
We appreciate your feedback and we will continue to work hard to provide our clients with the best possible care.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Compassion First Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Compassion First Home Care is calculated as follows: ( (94 Excellents x 5) + (2 Goods x 4) ) ÷ 96 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Compassion First Home Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Miguel

Miguel Camelo

Job Title: Branch Care Manager

Joined: 2023

With almost a decade of experience in the care sector, I began my career as a care assistant and worked my way up to Area Care Manager.


Through my progression, I gained valuable knowledge and skills that have allowed me to understand the needs of each employee role and provide exceptional service to our customers. In addition to my experience, I have completed a range of qualifications, including QCF - Management and Leadership in Health and Social Care Level 5. This has given me extensive knowledge of the regulations and legislations that govern regulated activities. I have also been registered with the Care Quality Commission (CQC) for five years and have collaborated closely with various Local Authorities to establish excellence in our services.


I approach life with positivity and strive to extend this attitude to colleagues and customers. Ultimately, I believe that life is better with a smile and in the comfort and safety of your own home.


Elisabete

Elisabete Johnsford

Job Title: Branch Care Manager

Joined: 2023

Hi there, I’m Elisabete Johnsford, the Branch Manager at FCN Homecare Stratford-upon-Avon. I’ve been working in care for 11 years now, and I’m proud to say that I’ve learned a lot over the years.


As a Branch Manager, I am passionate about creating a positive and collaborative work environment for my team. At the same time, I’m always looking for ways to improve our client’s expectations.


When I’m not at work, you’ll probably find me reading, joining my family in activities, spending time with my dog Benji or just watching my favourite crime shows. I believe that it is important to find balance in life, and I try to bring that perspective to my work as well. I believe that by working hard, staying focused, and maintaining a positive attitude, we can achieve anything we set our minds to.


Helen

Helen Edwards

Job Title: Branch Care Manager

Joined: 2022

I have been a manager for three years and have worked within the care industry for fourteen years. It is my role to work alongside the team and ensure that we are providing the best quality of care to our customers and that everyone feels supported. It is also my role to ensure all staff feel supported within the team.


The services we provide here at FCN Homecare are person-centred we pride ourselves on making sure everyone is treated fairly and cared for. I enjoy being a manager and making a difference in someone’s everyday life.


Chloe

Chloe Hegarty

Job Title: Care Coordinator

Joined: 2022

I’m the care coordinator for the FCN Homecare Lichfield branch. It’s my role job to ensure all our customers get the visits they require and build relationships with carers most suited to them, It is also my role to ensure everyone feels supported and happy.


Here at FCN Homecare, the services we provide are person-centred we pride ourselves on making sure everyone is treated fairly and cared for. I enjoy my role being a care coordinator and making a difference in someone’s everyday life.


Tara

Tara Bodenham

Job Title: Branch Care Manager

Joined: 2022

Hi, I’m Tara and I’m the Branch Manager for FCN at our Sutton Coldfield branch. Using my experience, my responsibilities and values are to ensure that we deliver person-centred care for all individuals, identifying any client-specific needs they may require, support within their day-to-day living and ensuring the smooth running of the service, following company policies and procedures and making sure we comply with CQC guidelines.


I enjoy my role as I love to meet new people, build good relationships with the families we support, and ensure all customers receive the best quality care.


Paris

Paris Bank

Job Title: Care Coordinator

Joined: 2022

I am the care coordinator for FCN Homecare Sutton Coldfield Branch. It is my job to ensure all our customers get the visits they require and build relationships with carers most suited to them. I have over 10 years of experience in the care sector and I love being able to support the community and make a difference. It’s the little things that make a difference and just being able to see someone else smile by being kind, thoughtful and considerate warms my heart.


Here at FCN Homecare, we are a big family and that is exactly how we treat everybody. I have learnt a lot over my time in the care sector and completed numerous qualifications along with my NVQ Level 5 in management in health and social care. Caring comes from the heart, and that is what FCN Homecare is all about.


Frequently Asked Questions about Compassion First Home Care

What Type of Services does Compassion First Home Care offer?

Compassion First Home Care offers Home Care.

How many Carers does Compassion First Home Care employ?

Compassion First Home Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Compassion First Home Care to verify any information. View our terms and conditions. Compassion First Home Care has a Platinum Service – more info.