Compassion First Home Care

Unit 5, Shottery Brook Office Park, Timothys Bridge Road, Stratford Enterprise Park, Stratford-upon-Avon CV37 9NR
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Top 20 award
9.9 25 Reviews
  • Compassion First Home Care, Stratford-upon-Avon
Compassion First Home Care provides the highest quality care in their field by ensuring their care staff are trained in the most up-to-date techniques, theory and regular refresher courses. This reassures their customers and their loved ones that they are receiving not only the care they need but also being enabled to live their best quality life.

With each expertly led branch team holding a minimum of 10 years' experience combined, the running of their services is seamless and highly responsive. Knowing that the team truly cares for their customers as they do their own family, branch teams are on hand to provide any support they can to ensure each and every customer is happy, content and most importantly, safe in their own home.

As one of the most flexible and innovative care providers, Compassion First Home Care works with every customer to plan, create and implement a unique care plan for every customer. Each care plan reflects individual preferences, conditions and life history to ensure they get everything right for that person and never generalise the package of care that they provide.

Reliability is a priority for every employee within Compassion First Home Care. They truly understand the importance of being able to count on your carer and the team that supports them. They ensure the package of care agreed with each customer and their loved ones, including the timings of every call, are feasible and realistic. This promotes consistency and a sense of dependability for their customers. Ultimately Compassion First Home Care ensure they are a service you can trust.

Compassion First Home Care provides free, no obligation assessments with NO HIDDEN COSTS meaning the price you are quoted when you enquire is the price you will pay when care begins.
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Care Provided by Compassion First Home Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30.40 – £32.40
  • Weekly Live-in Care Fees: £1395 – £1895

Detailed price list is provided on the assessment visit.

These prices are only a guideline, please contact Compassion First Home Care to find out the exact price for your requirements.

Contact Compassion First Home Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Compassion First Home Care to get a personalised quote.

Good to Know

Owner

  • Compassion First Home Care Ltd
  • Privately Owned

Person in Charge

  • Brandon Shiels (Managing Director)

Compassion First Home Care Reviews (25)

9.9

Compassion First Home Care has a Review Score of 9.9 (9.885) out of 10, based on 17 reviews in the last 2 years.
Over all time Compassion First Home Care has 25 reviews.

Overall Experience
  • 25
  • 0
  • 0
  • 0
  • 0
Date Published
  • 25
  • 7
  • 12
  • 17
  • 8
Reviewer Connection to Compassion First Home Care
  • 8
  • 6
  • 6
  • 2
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Brian R (Client) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service and great understanding, although I was nervous about using this service I am so glad I did, fabulous work. I would highly recommend it to anyone that is in need of help and assistance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marcus B (Son of Client) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In February 2023 my 91-year-old father suffered Pneumonia. The paramedics hospitalised him. I managed to discharge him from the hospital eight days later. On return home, he was in a woeful state and was in need of professional help. I quickly discovered that 'when you need carers, you really need carers!'.


Thankfully,

FCN Homecare had recently opened an office in the Stratford-upon-Avon area.
An immediate solution was put together. The entire team is professional; the attendance is punctual, and tailored to the client. We could not ask for more. They have helped my father back from near fatality. He is becoming stronger and stronger because of their care. We could not recommend them more.
Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home CareThank you for sharing your experience with FCN Homecare. We're sorry to hear about your father's illness, but we're glad to know that you found the support you needed during such a challenging time.

It's great to hear that FCN Homecare was able to provide immediate and professional assistance for your father. Their punctuality and tailored approach to care are commendable qualities. We understand that the quality of care provided by carers is crucial, especially when it comes to the well-being of loved ones.

We're delighted to hear that FCN Homecare's team has played a significant role in your father's recovery, helping him regain strength after such a serious health setback. Your recommendation speaks volumes about their dedication and effectiveness in providing the care your father required.

We wish your father continued progress and improved health, and we hope that FCN Homecare continues to provide exceptional support to you and your family.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gloria B (Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with both carers who are coming to me thanks to their reliability in attending to my personal care. They are kind and considerate at all times. Also, they are consistently punctual and the fact that they help in the kitchen (unloading and stacking the dishwasher) is much appreciated.
They are very interested in my recovery and are willing to work with physiotherapy in bringing this about. I can recommend them strongly.
Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home CareThank you for taking the time to leave us such a positive review. We are so glad to hear that you are pleased with the care you have received from FCN Homecare.
We are particularly pleased to hear that you have found our carers to be reliable, kind, considerate, and punctual. We know that recovery can be a long and difficult process, but we are here to support you every step of the way and happy to be part of your recovery journey.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Kayleigh W (Granddaughter of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
FCN Homecare have been looking after my nan since January. I have to say, I am very happy with the care and service my nan has received over this time. The staff have been very reliable and have treated my nan with such respect and dignity. I have seen such a change in her appearance and she seems so
much more happy. I would highly recommend this company.
Reply from Brandon Shiels, Head of Domiciliary Care at Compassion First Home CareThank you so much for your kind words about our homecare services. We are so happy to hear that you are satisfied with the care and service your nan has received. We know that choosing a homecare provider can be a difficult decision, and we are grateful that you have chosen FCN Homecare.

We take pride in our staff's commitment to providing quality care and compassionate service. We know that our clients are our top priority, and we are always working to improve our services. We are so glad to hear that your nan is happy with the care she has received.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie G (Wife of Client) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted FCN Homecare to inquire if they could collect my medication urgently from the pharmacy, since I was unable to drive following a recent eye procedure. The branch manager from the Bromsgrove branch kindly offered his support and collected the medication on my behalf. This gesture was made
without any charge and as a result, I have decided to utilize their services to support my husband.
I have been thoroughly impressed with their service. The continuity of care has been excellent, with the carer consistently arriving on time and providing support for my husband. On one occasion, I required transportation to Worcester for an eye appointment. The carer not only drove me to the eye clinic, but also spent two hours with my husband in the town center, having a drive around the town, a walk and even enjoying a coffee together.
This assistance has been incredibly beneficial for both myself and my husband and we intend to continue using their services.
Reply from Brandon Shiels, Head of Dom Care at Compassion First Home CareThank you so much for taking the time to write this wonderful review of our homecare services. We are so happy to hear that you are satisfied with the care and service you have received.
We are so glad to hear that you were able to get your medication urgently when you needed it. We understand that unexpected events can happen and we are always happy to help our customers in any way that we can.
We are also glad to hear that you have been impressed with the continuity of care that you have received. We know that it is important for our customers to have a consistent caregiver and we do our best to assign care staff who are a good fit for each customer's needs.
We appreciate your feedback and we will continue to work hard to provide our clients with the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Compassion First Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.960 for Compassion First Home Care is calculated as follows: ( (97 Excellents x 5) + (4 Goods x 4) ) ÷ 101 Ratings = 4.96
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Compassion First Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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