SureCare Colchester & Braintree

Suite 31 Blackwells House, Coggeshall Road, Earls Colne, Colchester CO6 2JX
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9.8 12 Reviews
  • SureCare Colchester & Braintree, Colchester
Based in Earls Colne, SureCare Colchester & Braintree has been set up to meet the personal care, companionship and assistance needs of the older local community, enabling them to stay in their own homes for longer, maintaining dignity and independence.

The staff are fully vetted and highly trained in personal care, they actively listen to clients and family members to provide the outstanding care you should expect from SureCare Colchester & Braintree.

Where will SureCare Colchester & Braintree fit into your future life?
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25 – £35

These prices are only a guideline, please contact SureCare Colchester & Braintree to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Muhammed Rashid (Director)

SureCare Colchester & Braintree Reviews (12)

9.8

SureCare Colchester & Braintree has a Review Score of 9.8 (9.775) out of 10, based on 12 reviews in the last 2 years.
Over all time SureCare Colchester & Braintree has 12 reviews.

Overall Experience
  • 10
  • 2
  • 0
  • 0
  • 0
Date Published
  • 12
  • 6
  • 9
  • 12
  • 0
Reviewer Connection to SureCare Colchester & Braintree
  • 5
  • 4
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from H D (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sure Care are family focused and do everything possible to meet the needs of those they care for, adapting to change responsively and supportively.
Over the time they supported my mother they arranged additional visits, worked hard to get to know her as a person and that they use a small team and no
agency means they all know their clients well.
Professional approach and dementia understanding.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J R (Daughter of Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have employed the services of SureCare for the last 2 years for my mother.
During this time they have been 100% reliable, complied with my requests for my mum, treated her with dignity, occupied her mind with activities where possible (time permitting), consistent similar carers as she has dementia
to limit confusion.
Overall I am completely satisfied with the service they provide and would recommend their services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julian C (Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent time keeping. Always on time.car excellent
Very impressive
All staff well trained and competent
I can't fault the service being offered
Food prep and personal care good
Staff polite and courteous
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D C (Daughter of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff who visit are kind and very helpful. I feel very confident that my father is being well looked after and any problems are quickly raised with me. The office team are equally responsive and interested in providing the support we need.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David R (Husband of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support we receive is excellent all round. The carers are caring and careful, courteous and flexible. The management deals calmly and effectively with all eventualities. And experience has provided the service with a comprehensive understanding of their client's needs.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care. These comments go a long way and give the team a big boost. We will continue to provide you the care you expect.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from A B (Wife of Client) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at SureCare has all ways been very helpful caring and kind doing all they can to help us. I would recommend them to anyone who needs caring help. They are always on time and look after my husband very well.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual, prompt and provide the best care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P W (Client) assisted by family/friend published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer who comes to me every week is wonderful. She is kind, and considerate and treats me with care and understanding. We would, and have recommended their service.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for your kind words, this is really a boost for all the team, not just the carer you see.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer visits me 3 times daily - 9:15 AM (1 hour), 5:30 PM (1 & a half hours) and 8:30 PM (1 & a half hours). The visits are always on time - as per her schedule.
Reply from Muhammed, Director at SureCare Colchester & Braintree

Thank you for your kind words, we always aim to keep punctual and prompt.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E C (Client) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers I have met have been friendly, kind and helpful, very pleasant whilst carrying out their tasks.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Many thanks for your kind words, we all hope we can continue to provide the best carers for you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth J (Daughter of Client) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare looked after my mum until she died, then my dad. The carers were always kind and cheerful. No task was too much. My dad really loved his carers' visits. The management staff also were very caring and efficient. Every time there was a change of circumstance, SureCare happily adapted to suit
my dad's needs. They gave him and the family peace of mind up to his final days.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for the kind words. It was an absolute pleasure knowing and caring for both your parents.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L B (Daughter-in-law of Client) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
SureCare were amazing when we had to unexpectedly care for relatives who became unwell while visiting overseas. The manager was so supportive and helpful and went above and beyond what was expected of a care manager. The carers she sent in to support were competent, kind and helpful. I would highly
recommend SureCare Colchester and Braintree.
Reply from Alex, Registered Manager at SureCare Colchester & Braintree

Many thanks for your kind words, it was our pleasure to support you and your family when you most needed it.

  • Staff
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  • Value for Money
Review from William B (Client) published on 22 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer visits half an hour every morning and every evening. He is efficient, gets my breakfast and cleans up after the night (making the bed etc.), gets my breakfast and checks the windows etc. In the evening he prepares the bathroom and bedroom for bedtime. This pampering is due to my being disabled
due to severe Rheumatoid Arthritis. Doing his four and a half hours cleaning he does what he can cleaning. I am entirely satisfied with his performance.
Reply from Muhammed Rashid, Director at SureCare Colchester & Braintree

Thank you for this positive review, we always strive to go above and beyond to make sure all our clients are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for SureCare Colchester & Braintree is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for SureCare Colchester & Braintree is calculated as follows: ( (55 Excellents x 5) + (16 Goods x 4) ) ÷ 71 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare Colchester & Braintree is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Muhammed

Muhammed

Job Title: Managing Director Joined: 2022

I have a background in finance, in 2021 I completed my professional exams to become a Member of the Association of Chartered Certified Accountants. This was a challenging profession to enter with many exams and assessments.


I also have experience in property management which I learnt from a young age from my father, who I have now taken over and run several properties in the letting industry.


I enjoy spending time with my young family and motorcycle riding.


Both my parents are retired, I see some of the difficulties they face as they have aged and can see their needs growing hence opening SureCare Colchester & Braintree

Frequently Asked Questions about SureCare Colchester & Braintree

What Type of Services does SureCare Colchester & Braintree offer?

SureCare Colchester & Braintree offers Home Care.

How many Carers does SureCare Colchester & Braintree employ?

SureCare Colchester & Braintree employs 3 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare Colchester & Braintree to verify any information. View our terms and conditions. SureCare Colchester & Braintree has an Enhanced Service - more info.