Customized Community Support Ltd
West Midlands House, Office S-5, Gipsy Lane, Willenhall, West Midlands WV13 2HAOther Home Care Provider you may be interested in:
Care Provided by Customized Community Support Ltd
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Good to Know
Owner
- Customized Community Support Ltd
- Private Owned
Person in charge
- Aaliyah Khan (Manager)
Customized Community Support Ltd Reviews (4)
Over all time Customized Community Support Ltd has 4 reviews.
The care provided for my friend of several years from this company has been outstanding. They take care and assist him with his daily needs, from food to cleaning for him, they always make sure he has all of his provisions and take him out regularly because of his disability, he hadn't been leaving his home until the company helped assist with him having extra help. The ladies that help around the home know all his requirements, they are very pleasant, always willing to sort out whatever is needed, including washing up, clothing and all his bedding is taken care of. Very pleased with all aspects of care from the company.
Thank you so much for your kind words. The carers enjoy taking care of this client. Our company thrives to ensure high standard of care is delivered.
This company had my uncle's care up until January of this year which I had to stop due to lack of care turning up late and changing times which messed up his medication, even to the point of me going in to cover because of no staff. I have records of this. Staff turning up with no PPE but turning up with their own kids. I have videos of this amongst other things. So I would not recommend this company to anyone.
Hello and thank you for your review about the company regarding the aforementioned service user. Customized Community Support Ltd always strive to provide high-quality care for service users. We pride ourselves in providing person centred care to each of our clients, however, on occasions, calls...
Cusomized Community Support Ltd have helped out on several occasions in caring for my elderly mother. Management are very approachable and obliging in understanding our needs, supplying reliable, friendly, helpful and caring staff. Thank you.
This provider sends in staff that are not trained or qualified to do the job. Vetting and reference checks are not completed before staff are sent into service user's premises. Staff attend without wearing uniforms or PPE. PPE has to be requested and isn't given automatically to staff to use. Staff turn up without proper ID cards.
Staff do not keep to specified agreed times and turn up as/when management sends them instead.
Customized Community Support Ltd always strives to provide high-quality care for service users including utilising feedback and constructive criticism to improve our services. However, in response to some of the above comments, we would like to take this...
Regulatory Rating
Care Quality Commission (CQC) Rating
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