Customized Community Support Ltd

Hello and thank you for your review about the company regarding the aforementioned service user. Customized Community Support Ltd always strive to provide high-quality care for service users. We pride ourselves in providing person centred care to each of our clients, however, on occasions, calls can be altered within a half an hour time frame due to various different reasons which are embedded within our terms and conditions. In these instances, medication times are always considered and the correct allocated amount of time between doses is adhered to. Additionally, for service users where only specific carers are requested but can’t always be supplied due to other requirements, family members and Next of Kins have been asked to step in (as stipulated in the contingency section of their individual care plans) to reduce any disruption to the client’s routine and to promote a sense of familiarity and comfort for them. Read less

Customized Community Support Ltd always strives to provide high-quality care for service users including utilising feedback and constructive criticism to improve our services. However, in response to some of the above comments, we would like to take this opportunity to inform you that all staff regularly partake in training in the mandatory areas of care and support. New staff to the service are trained by our experienced team leaders and are supervised on care calls until their inductions have been completed and signed off by the registered manager. As requested by law, vetting and reference checks are conducted for every staff member to ensure the safety of our clients and the professionalism of the company. Concerning PPE, we instruct our staff to alert when stocks need replenishing as we do not want our service user's homes to be crowded with items of a clinical/institutionalised nature to help promote positivity and well-being. Read less