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Customized Community Support Ltd has a Review Score of 6.5 (6.500) out of 10, based on 4 reviews in the last 2 years.
Over all time Customized Community Support Ltd has 4 reviews.
5.0 out of 5
Thank you so much for your kind words. The carers enjoy taking care of this client. Our company thrives to ensure high standard of care is delivered.
1.0 out of 5
Hello and thank you for your review about the company regarding the aforementioned service user. Customized Community Support Ltd always strive to provide high-quality care for service users. We pride ourselves in providing person centred care to each of our clients, however, on occasions, calls can be altered within a half an hour time frame due to various different reasons which are embedded within our terms and conditions. In these instances, medication times are always considered and the correct allocated amount of time between doses is adhered to. Additionally, for service users where only specific carers are requested but can’t always be supplied due to other requirements, family members and Next of Kins have been asked to step in (as stipulated in the contingency section of their individual care plans) to reduce any disruption to the client’s routine and to promote a sense of familiarity and comfort for them.
5.0 out of 5
1.0 out of 5
Hello and thank you for your review.
Customized Community Support Ltd always strives to provide high-quality care for service users including utilising feedback and constructive criticism to improve our services. However, in response to some of the above comments, we would like to take this opportunity to inform you that all staff regularly partake in training in the mandatory areas of care and support. New staff to the service are trained by our experienced team leaders and are supervised on care calls until their inductions have been completed and signed off by the registered manager. As requested by law, vetting and reference checks are conducted for every staff member to ensure the safety of our clients and the professionalism of the company. Concerning PPE, we instruct our staff to alert when stocks need replenishing as we do not want our service user's homes to be crowded with items of a clinical/institutionalised nature to help promote positivity and well-being.
The Review Score of 6.5 (6.500) out of 10 for Customized Community Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Customized Community Support Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5There are no team members posted.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Customized Community Support Ltd to verify any information. View our terms and conditions. Customized Community Support Ltd has an Basic Service - more info.
