Goldcrest Heathcare Service (Birmingham)

We acted swiftly on receiving concerns from the client's son. The social service support plan only includes assistance with showers in the morning. The care staff assists the client with showers and wipes clean the shower room. The social work team were also intimated of the son's concerns and our corrective actions. Son has not been satisfied with even a change of staff. We offered to reduce the care call timing as his mother was only taking 30 minutes to complete the shower. The client does not like carers to do any other task except assistance in showering. She gets agitated if carers insist to assist in any other task. The property does not have a camera upstairs and the son is unable to go upstairs. The social work team is aware of the son's persistent dissatisfaction despite our best efforts. We are committed to offering the best possible service in the prescribed time and mandated care plan. We will endeavour to approach the family to once again address their concerns and achieve an outcome to complainant's satisfaction.