Innovations24

56 Garner Way, Fleckney, Leicester LE8 8EJ
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Top 20 award
9.7 15 Reviews
  • Innovations24, Leicester
Innovations24 is a local reputable care provider, providing high quality care services to the people of Leicester and Leicestershire with the aim to enrich the lives of clients. The service is built around the individual needs of each client and is delivered by a handpicked team of care and support staff that provide compassion, reliability, empathy and integrity in everything that they do.

Care staff provide a wide range of services including personal care, domestic support, medication administration, cleaning, companionship and more. The services are tailored to your needs and preferences to ensure a personalised experience. They provide care from as little as 1 hour per week, to full time support with several visits per day.

They also ensure that clients are at the centre of everything they do, ensuring they provide exceptional person-centred care services to enhance quality of life.
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Care Provided by Innovations24

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24

Please get in touch with us for more information, you can call our office for any details you may need, and any requirements you have. Our office is open Monday - Friday 9 am - 5 pm for any questions.

These prices are only a guideline, please contact Innovations24 to find out the exact price for your requirements.

Contact Innovations24 to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Innovations24 to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Innocent Chikowore (Registered Manager)

Innovations24 Reviews (15)

9.7

Innovations24 has a Review Score of 9.7 (9.744) out of 10, based on 11 reviews in the last 2 years.
Over all time Innovations24 has 15 reviews.

Overall Experience
  • 15
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Date Published
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  • 11
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Reviewer Connection to Innovations24
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Total of 15, showing 1-15
Review from Michelle G (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Innovations24 cared for my Dad for many months until he passed away in February 2025 and they were all absolutely wonderful with him. Not just caring for his medical and personal needs but spending time with him for a chat to ease his loneliness. I cannot rate their care highly enough and would gladly
recommend their services.
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Review from Ian B (Son of Client) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Innovations24 cared for my mum with two visits per week for the last 18 months. We appointed them following an outstanding recommendation from a friend. Mum had been receiving care from an NHS team following discharge from a reablement unit, she was very unhappy with their provision and terminated the
agreement. From the moment Innovations24 came out to meet mum, conduct the assessment and develop the care plan, mum was very happy. She loved the friendly approach and felt they were genuinely interested in her as a person. Throughout the 18 months of care, Innovations24 were reliable, trustworthy, caring and took their duty of care and safeguarding very seriously. My brother and I, for the first time in many years, felt able to relax, knowing the carers were looking after mum. Communication with the agency and carers was excellent. Mum could often be challenging to engage with but their staff really built strong bonds and ways to deal with her and get the best outcomes.
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Review from Des M (Son of Client) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This relates to care for my father over the last 12 months. The situation was challenging as my father's health was in decline and could sometimes pose issues, especially as the care package would only allow for one person visits. Regardless both of the carers appointed were able to provide for my fathers
care needs as well as form a supportive relationship. I am grateful to the carers and appreciate the efforts they went to to make my father's life more comfortable.
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Review from A R (Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the morning care from our carers. Helped me and my wife. Stopped after 4 weeks as I am now more independent. I really needed the support as after 9 weeks in hospital as my mobility was very limited.
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Review from Sean H (Son-in-law of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When you get care for your relatives. You are always, apprehensive. But all are worries were unfounded. Inovations24. Where professional and very helpful. Nothing was too much trouble and always turned up promptly and gave good care and actually interacted with our mother-in-law. She loved them all
and had a laugh with them. She always looked forward to seeing their smiling faces. I would recommend them. Professional, prompt and caring. Couldn't ask for more.
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Review from Kelly H (Daughter of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Innovations 24 came into our lives April 24 after my dad suffered atrial fibrillation and a stroke he is now partially blind and has short term memory loss. He was the carer for my mum who has dementia. Our whole world was turned upside down until the girls came along. They were all very friendly ,
loving and professional mum absolutely loved seeing them every day, they came in 3 times a day helped wash/shower, dress and medicate mum, also make her breakfast/lunch/dinner if needed. We had to make the hardest decision to put mum into a care home as dad was struggling with mum through the night. We really couldn't fault anything about the girls. Thank you to the whole team you are all amazing we couldn't of done it without you.
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Review from T Y (Granddaughter of Client) published on 25 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care received for my grandad altho he could be very difficult they still persisted and got on with there job and was very friendly to the family also my gran was very greatful for there help with him and looked forward to them coming in each day not just to help with grandad but
for peace of mind and a bit of conversation throughout the day
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Review from W J (Daughter of Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the team are friendly, kind and helpful. The management is in touch in person regularly and really tries to ensure the best care at times that work well. There is an open easy channel for dialogue relating to all areas of care.
Reply from Tukiya Chikore, Director at Innovations24Thank you so much for your kind words. We're really happy to hear that you feel supported and that your mother is receiving the care she deserves. It's wonderful to know that our team has made such a positive impact.
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Review from Jason S (Son of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A truly amazing service provided by dedicated lovely people who feel like family friends as well as professional carers. Everyone we have met has been kind, considerate and flexible. I couldn't ask for better care for my mother.
Reply from Tukiya Chikore, Deputy Manager at Innovations24Many thanks for a fantastic review; highly appreciated.
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Review from Cathie M (Friend of Client) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my friend, whom I visit several times a week, had a negative experience with carers in the past, his family employed Innovations24 to take over his care. The whole team are kind, caring and conscientious. Previous minor ailments that had become an issue with the previous carers, have been attended
to meticulously and are no longer a problem.
I have recommended Innovations24 to another friend, and if it is required in the future, I would happily use them for my own family.
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Review from Arthur C (Partner of Client) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent home care provider, very experienced staff and lovely friendly people. Always happy and no job too much for them, they made my partner's last couple of months very happy. Her face always lit up when they came to look after her. I would highly recommend this home care provider.
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Review from Glenys S (Daughter of Client) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are attentive to my father. Provide a professional care package. They go above and beyond with their thoughtfulness. My father enjoys having conversations, and they are happy to interact with him. I and the family feel involved and happy that he is being well cared for. We have had an unsatisfactory
experience in the past with other carers, so it is a vastly improved service that they provide.
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Review from A J (Ex Family Member) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the service user’s ex, and we have been friends since we broke up 35 years ago. We have children and grandchildren between us. Unfortunately, my ex has been losing her memory over the past two years. I visit her weekly and sometimes twice weekly. Her moment-to-moment memory is now very poor, and
her attitudes have coarsened, and she can be very difficult with her carers.
I am very impressed with the care she receives from the team, especially one member. They are very warm, caring, conscientious, trustworthy and prepared to go the extra mile in her interests. They are patient in dealing with difficulties, and they communicate well with our children, who assume the main overall responsibility for her care.
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Review from Joanne S (Daughter of Client) published on 9 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the Innovations24 team. From the first contact, I knew they were the right fit for my parents, and they have been as caring, helpful and flexible as it is possible to be. I live a long distance from Leicester, and I have no idea how we'd have coped over the last few weeks
without Innovations24 to rely on, as both parents have had significant changes in care needs in that time. My mum feels not only supported and safe with her carers, but that she is among friends who will talk and laugh with her. She is treated with dignity and respect, and as a person, not a job. It has been so reassuring for me knowing they're there for her when she needs them, they go above and beyond what's expected and I can't thank them enough.
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Review from Christine S (Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been having these carers since June and they are still with us.
They are so good that we cannot believe that we are so lucky. They make a plan as to what you require and nothing is too much trouble. They are so kind caring and friendly and helpful they show you respect and dignity in all tasks.
So
pleased to have met such kind helpful people.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Innovations24 is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.969 for Innovations24 is calculated as follows: ( (62 Excellents x 5) + (2 Goods x 4) ) ÷ 64 Ratings = 4.969
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Innovations24 is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Innocent Chikowore

Job Title: Registered Manager Joined: 2014

Registered Manager

Frequently Asked Questions about Innovations24

What Type of Services does Innovations24 offer?

Innovations24 offers Home Care.

How many Carers does Innovations24 employ?

Innovations24 employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Innovations24 to verify any information. View our terms and conditions. Innovations24 has an Enhanced Service - more info.